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Fortinet FortiVoice
The Fortinet FortiVoice-VM provides full PBX functionality in an easy to configure and deploy solution.
Reviews (6)
IsmailYoussef1
Has raised concerns about integration and pricing while showing potential in unified communication
Reviewed on Sep 12, 2025
Review provided by PeerSpot
What is our primary use case?
The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center use cases, hotel management system integration with the hospitality license, in addition to soft client and FortiFone. Fortinet has multiple FortiFone models such as 280, 380, 400, 500, and nowadays, it comes with the 780P models.
Fortinet FortiVoice VoIP integration reduces telephony costs. I am working on the integration with Microsoft Teams, which requires a unified communication license in Fortinet FortiVoice. I have already completed the integration with PMS, a proprietary management system for hospitalities for check-in and check-out, call control, room conditions, and more. This requires an additional license in Fortinet FortiVoice.
What is most valuable?
The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better.
The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license.
The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature.
The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.
What needs improvement?
Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.
For how long have I used the solution?
I have worked with Fortinet FortiVoice for five to six years.
What do I think about the stability of the solution?
I would rate stability for Fortinet FortiVoice as perfect at 10 out of 10. The stability is very good.
What do I think about the scalability of the solution?
I would rate scalability for Fortinet FortiVoice as eight out of 10.
How are customer service and support?
I would rate Fortinet technical support as nine to 10 out of 10.
Which solution did I use previously and why did I switch?
The main competitors for Fortinet FortiVoice are Cisco and Avaya. Cisco, Avaya, and Grandstream are the three main competitors.
How was the initial setup?
The initial setup for Fortinet FortiVoice is extremely simple. It works with auto provisioning, IP phones, and it is the simplest voice solution I have seen.
Which other solutions did I evaluate?
Fortinet FortiVoice is less expensive than Cisco, Avaya, and Mitel. However, it is more expensive than Grandstream, Yealink, Yeastar, and other Chinese vendors. The price point sits in the middle range, rating at five out of 10.
What other advice do I have?
I mainly work with FortiSwitches, FortiAP, Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR, FortiClient, and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and for small switches, 124, 148, and F and G series.
I work exclusively with on-premises deployments and have not worked with cloud deployments yet. The on-premises solution is very simple to manage.
Based on my experience, Fortinet FortiVoice is the best VoIP solution I have seen, and I can confidently recommend it to users. I would rate Fortinet FortiVoice 10 out of 10 overall.
Jonathan S.
Strengthening Rural Health Communications with FortiVoice
Reviewed on May 23, 2025
Review provided by G2
What do you like best about the product?
FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Virginia, consistent phone service is critical for coordinating care, handling patient calls, and staying connected between locations. FortiVoice’s user-friendly interface and dependable performance allow our staff to focus on patient care instead of troubleshooting phones. We also appreciate the ability to scale the system as we expand services in our community.
What do you dislike about the product?
While FortiVoice generally meets our needs, there are a few areas for improvement. The initial setup and configuration can be a bit technical, especially for smaller IT teams without dedicated telecom staff. Some features—like advanced call routing or voicemail customization—aren’t as intuitive as we’d like and require a deeper dive into the manuals or support resources. Additionally, occasional firmware updates have caused brief disruptions, which can be challenging in a health care setting where uptime is critical.
What problems is the product solving and how is that benefiting you?
FortiVoice has helped us centralize and streamline communication across multiple clinic locations, which is essential for coordinating care in a rural setting. Before FortiVoice, we dealt with inconsistent call quality, limited control over call flow, and a lack of integration between sites. Now, we can easily route calls, manage extensions, and ensure patients reach the right departments quickly—improving both efficiency and patient satisfaction. The system also supports our growth, making it easy to add new users or locations without major infrastructure changes.
Waylon M.
Unified Communication
Reviewed on Aug 22, 2023
Review provided by G2
What do you like best about the product?
FortiVoice is a unified communication solution that helps businesses stay connected and collaborate effectively. It is secure, reliable, and scalable, and can be used to make and receive calls, send and receive messages, and hold video conferences.
What do you dislike about the product?
I am not a big fan of its outdated User Interface.
What problems is the product solving and how is that benefiting you?
FortiVoice is helping our businesses to communicate more effectively, save money, protect our data, grow with our needs, and avoid downtime.
Matthew C.
Office Communication No Longer A Headache
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
FortiVoice is amazing by seamlessly combining a comprehensive array of communication, security capabilities and more into a single and very user friendly platform.
What do you dislike about the product?
No discounts or incentives offered, though this could be based on my team size.
What problems is the product solving and how is that benefiting you?
For me a Fortvoice was a game changer for remote work setups. Hi was finally able to goodbye to limitations of legacy phone systems, Fortivoice opens doors to business calls, conferences, and chats from any location, smartphone or computer!!
Jeniffer M.
Easy to use and works well!
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
It has been easy to use both at the office and at home. I am able to forward calls to my personal phone when needed. Haven't ran into any issues with the program.
What do you dislike about the product?
I haven't really ran into many issues with the program. Customer service wasn't available the only time the system went down on us but other than that I don't have any complaints!
What problems is the product solving and how is that benefiting you?
FortiVoiceis what we use to speak with our drivers and it easily transitions with us from the office to home allowing us to work remote without issues. It's vital to our daily business.
Francis G.
One of the best Voice Call System
Reviewed on Aug 11, 2023
Review provided by G2
What do you like best about the product?
It is user friendly and no need to worry about missed call on the ext as I can use in my phone as well so, no chance of missing any important office calls, and it is very easy to use.
What do you dislike about the product?
Well so far, didn't find in issue, as we are just implementing stage so can't say about any disadvantages.
What problems is the product solving and how is that benefiting you?
It is solving our day to day communication issue which sometimes due to unavailibly of manager at desk at time of important discussion, so we need to call on mobile phone on personal no. so to take care of confidentiality FortiVoice is help that we can call on direct ex. on there mobile phone instead of personal number.