Sold by: fielder
Fielder is an AI powered field service operations platform that digitizes and automates the end-to-end last-mile service process in real time, including work orders, dispatch, mobile execution, and closeout. It also unifies asset and inventory management and delivers analytics, answers, and recommendations to resolve operational questions faster and reduce technician and operations workload.
Overview
Fielder is an enterprise SaaS platform for Field Service Management and Field Service Operations that digitizes and automates the end to end service lifecycle from work order management, planning and dispatch scheduling, to mobile field execution, proof-of-service closeout, and SLA/KPI analytics. It also includes integrated asset management and spare parts inventory management, giving operations teams real time visibility and control across the full last mile service process.
Powered by AI and machine learning, Fielder delivers actionable insights, recommendations, and predictive capabilities to shift maintenance from reactive to predictive maintenance and reduce unplanned downtime. By streamlining execution, improving first time fix outcomes, and optimizing technician workload, Fielder helps enterprise organizations increase service performance, standardize processes, and deliver a faster, more consistent customer experience at scale.
Highlights
- AI Powered Field Service Management: automate & digitize work order management, dispatch scheduling, mobile execution, and proof of service closeout in real time + Asset & Inventory Management: track assets and spare parts, parts usage per job, and full service history.
- Maya AI Operations Insights: delivers answers, analysis, and actionable recommendations to improve field service efficiency, optimizing dispatch decisions, technician workload, SLA performance, and operational productivity.
- Predictive Maintenance & SLA Analytics: ML-driven failure prediction+ SLA/KPI dashboards and AI recommendations to reduce downtime, plan spare parts & execute predictive services before the device fails.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Fielder Start Plan | Baseline of 100 tasks per month | $3,480.00 |
Vendor refund policy
All Orders are non cancellable and all fees and other amounts you pay under this Agreement are non refundable.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Customers receive enterprise grade support for Fielder, including onboarding, configuration guidance, and technical assistance. Support is available Monday to Friday, 9:00to18:00 (UTC-6) via email and support portal, with first response targets on the same day or next business day; critical incidents are triaged immediately and escalated as needed. Support includes incident management, bug fixes, product guidance, and access to documentation. Optional premium support (extended hours and dedicated success management) is available upon request. Contact: soporte@appfielder.com
AWS infrastructure support
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