Sold by: PCI Pal
Deployed on AWS
Vendor Insights
PCI Pal enables contact centers of any size, anywhere in the world, to offer a frictionless, PCI DSS compliant, payment experience to their customers. We secure and simplify the call center payment experience with a true omnichannel solution.
Overview
Video
PCI Pal Overview - How it works
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Omnichannel Solutions
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Descope Your Contact Center
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Fully Integrated
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Real Time Agent Visibility
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Integrates with your gateway of choice
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How it works
Deliver Frictionless, Secure Payments Anywhere
PCI Pal enables organizations of any size to deliver seamless, secure payment experiences across any channel, anywhere in the world. Customers can pay using their preferred method via phone, web chat, or self-service digital tools all while staying protected by PCI DSS compliance. The result: greater trust, stronger brand reputation, and reduced risk.
PCI Pal Solutions:
- Key to Pay: Payment details are entered on their phone keypad. The DTMF tones captured by our secure payment solution are fully masked to ensure no payment details enter your environment.
- Speak to Pay: AI-powered speech recognition captures the spoken digits and converts the data required to complete the transaction. No sensitive payment information enters your environment.
- Click to Pay: Customers receive a secure digital link that lets them complete their purchase quickly and easily using their preferred card or digital wallet.
Why PCI Pal?
- Omnichannel Payments: Accept payments over voice, chat, and digital wallet channels.
- Fully PCI DSS Level 1 Certified: Patented, secure technology hosted on AWS.
- Global Scalability: Cloud-native and deployed entirely on Amazon Web Services.
- Compliance Made Easy: Annual Attestation of Compliance (AOC) simplifies audits.
- Trusted Across Industries: Recommended by leading contact center platforms and payment providers.
Whether you are managing agent-assisted or fully automated transactions, PCI Pal makes secure payments simple, without disrupting the customer experience.
Let us simplify compliance and secure every payment. Contact us at awsmarketplace@pcipal.com
Highlights
- PCI DSS compliant payment solutions scalable for contact centers
- Take secure phone payments via keypad, speech recognition, and digital links with seamless integrations to your telephony and payment service providers
- Agents receive real-time visibility into payment progress increasing first-call resolution
Details
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Delivery method
Deployed on AWS
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Security credentials achieved
(2)
ISO27001
PCIDSS
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
PCI Pal Key to Pay | AWS Connect Key to Pay - Secure DTMF payments - Named Agent in Amazon CCP (minimum 10 licenses) | $300.00 |
PCI Pal Click to Pay | AWS Connect Click to Pay - Secure digital payments - Named Agent in Amazon CCP (minimum 10 licenses) | $300.00 |
Vendor refund policy
No Refunds
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact PCI Pal to discuss your project, obtain a customized private offer, get implementation or ongoing support. Sales: +1 866-645-2903 awsmarketplace@pcipal.com , Support: +1 855-450-0560 support@pcipal.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SequenceShift
By Enigma Vault
Top
10
In Masking/Tokenization, Contact Center, eCommerce
Top
10
In Contact Center, eCommerce
Top
10
In Masking/Tokenization
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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Customer service
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AI generated from product descriptions
Payment Input Methods
Supports multiple payment capture methods including DTMF keypad entry, AI-powered speech recognition for spoken digits, and secure digital links for card or digital wallet payments.
PCI DSS Compliance
Fully PCI DSS Level 1 certified with patented secure technology that masks payment details and prevents sensitive information from entering the contact center environment.
Omnichannel Payment Processing
Enables payment acceptance across voice, chat, and digital wallet channels with seamless integrations to telephony and payment service providers.
Cloud Infrastructure
Cloud-native architecture deployed entirely on Amazon Web Services providing global scalability and distributed payment processing capabilities.
Real-time Payment Visibility
Provides agents with real-time visibility into payment transaction progress and status to support first-call resolution.
PCI DSS Compliance
Removes contact center environment from PCI-DSS scope by outsourcing card data capture, reducing PCI DSS exposure.
Amazon Connect Integration
Seamlessly integrates into Amazon Connect's Unified Agent Workspace with native third-party application integration capabilities.
Real-time Payment Processing
Processes payments in real-time with direct integration to customer relationship management systems.
Payment Provider Flexibility
Works with any payment provider without vendor lock-in and maintains compatibility with existing reconciliation processes.
Agent-Assisted Payment Handling
Enables agents to maintain voice communication with customers while capturing credit card information without direct exposure to sensitive data.
Card Data Tokenization
Converts card data into tokens that can be used in place of actual card information, eliminating the need to handle raw card data directly.
PCI Level 1 Compliance
Maintains PCI Level 1 compliance certification for card storage and processing operations.
Hosted Payment Forms
Provides hosted forms for secure card data entry by customers, keeping card information isolated from the merchant application.
Token-Based Payment Processing
Processes card payments using tokens instead of raw card data, allowing applications to submit tokens with payment gateway information to complete transactions.
Reduced PCI Compliance Scope
Minimizes the scope of PCI compliance requirements by centralizing card data storage and handling through a dedicated vault service.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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