Sold by: PCI Pal
Deployed on AWS
Vendor Insights
PCI Pal enables organizations to deliver secure, frictionless, and PCI DSS compliant payment experiences across voice, digital, agent-assisted, and self-service channels. Built on AWS, PCI Pal's cloud-native platform combines industry-leading payment security with the scalability, resilience, and global reach needed to support modern customer engagement.
Through Speak to Pay, Click to Pay, and Key to Pay solutions, customers can securely complete payments using their preferred method while sensitive payment data is removed from the contact center environment. PCI Pal supports card payments, digital wallets including Apple Pay, Google Pay, and PayPal, and secure payments across phone, IVR, SMS, web chat, and messaging channels.
By reducing PCI DSS scope, protecting customer data, increasing payment completion rates, and improving operational efficiency, PCI Pal helps organizations strengthen compliance, enhance customer trust, and deliver seamless payment experiences at scale.
Overview
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PCI Pal Overview - How it works
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Omnichannel Solutions
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Descope Your Contact Center
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Fully Integrated
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Real Time Agent Visibility
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Integrates with your gateway of choice
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How it works
PCI Pal Secure Payments Platform
PCI Pal enables organizations worldwide to deliver frictionless, PCI DSS compliant payment experiences through a secure, cloud-native omnichannel payment solution built on AWS.
Through PCI Pal's Speak to Pay, Click to Pay, and Key to Pay solutions, organizations can offer secure, customer-preferred payment journeys across voice, digital, agent-assisted, and self-service channels while reducing PCI DSS scope and protecting sensitive payment data.
Built on AWS, PCI Pal combines industry-leading payment security with the scalability, resilience, and global reach of cloud infrastructure. Organizations can rapidly deploy secure payment capabilities, support growth, and meet evolving customer expectations across every engagement channel.
PCI Pal supports card payments alongside digital wallets including PayPal, Apple Pay, and Google Pay. Our patented, PCI DSS Level 1 certified cloud platform secures payments across phone, IVR, SMS, web chat, messaging, and digital channels while helping organizations simplify compliance and strengthen customer trust.
PCI Pal Payment Solutions
Speak to Pay Allows customers to verbally provide payment information during a live interaction while sensitive payment data is securely captured and removed from the contact center environment, creating a natural and compliant payment experience.
Click to Pay Enables agents and automated workflows to send secure payment links via SMS, email, web chat, or messaging channels, allowing customers to complete payments securely on their own device.
Key to Pay Allows customers to securely enter payment card information using their telephone keypad during live or automated interactions without exposing sensitive data to agents or call recordings.
Key Benefits
Frictionless Customer Experiences
Give customers the flexibility to pay using their preferred channel and payment method while reducing effort and improving satisfaction.
Flexible Omnichannel Payments
Support secure payments across voice and digital channels, including digital wallets such as PayPal, Apple Pay, and Google Pay.
AWS-Powered Scalability
Leverage a cloud-native platform built on AWS that scales globally, supports business growth, and adapts quickly to changing customer and operational demands.
Reduced PCI DSS Scope
Protect sensitive payment data by removing it from agent desktops, call recordings, and business systems, helping reduce risk and simplify compliance.
Increased Efficiency and Revenue
Improve payment completion rates, reduce average handle time, increase first-contact payment success, and lower transaction costs.
Future-Ready Innovation
Support evolving customer engagement strategies with new payment methods, digital channels, and AI-enabled customer experiences.
Compliance & Certifications
PCI Pal maintains a comprehensive compliance and security framework including:
- PCI DSS Level 1 Certified
- SOC 2 Type II
- ISO/IEC 27001
- ISO 22301
- ISO 9001:2015
- ISO 14001:2015
- GDPR
- HIPAA/HITECH Ready
- Cyber Essentials
- Cyber Essentials Plus
Why PCI Pal on AWS
Organizations choose PCI Pal on AWS to simplify compliance, secure customer payments across every channel, and accelerate digital transformation initiatives. Combining PCI Pal's payment security expertise with AWS's highly available global infrastructure enables organizations to deliver secure, compliant, and frictionless payment experiences that improve customer trust, operational efficiency, and business outcomes.
Let us simplify compliance and secure every payment. Contact us at awsmarketplace@pcipal.com
Highlights
- Deliver secure, PCI DSS compliant payments across voice, digital, agent-assisted, and self-service channels with PCI Pal's Speak to Pay, Click to Pay, and Key to Pay solutions.
- Reduce PCI DSS scope and protect sensitive payment data while improving customer experience, payment completion rates, and operational efficiency.
- Leverage a cloud-native platform built on AWS to scale secure omnichannel payment experiences globally with enterprise-grade security and compliance.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
PCI Pal Key to Pay | AWS Connect Key to Pay - Secure DTMF payments - Named Agent in Amazon CCP (minimum 10 licenses) | $300.00 |
PCI Pal Click to Pay | AWS Connect Click to Pay - Secure digital payments - Named Agent in Amazon CCP (minimum 10 licenses) | $300.00 |
Dimensions summary
You buy this product through a contract, priced per named agent user. Two independent user licenses are available, and you pick based on how customers pay. Key to Pay covers secure phone payments, where customers enter card details as keypad tones inside Amazon Connect. Click to Pay covers secure digital payments, where agents send customers a payment link over chat, SMS, or email. Each license requires a minimum of 10 users. You can buy either license alone or both together. Cost scales with the number of named agents you assign in the Amazon Contact Control Panel.
Top-of-mind questions for buyers
A named agent is a specific user assigned in the Amazon Contact Control Panel. Each named person you assign counts as one license, regardless of how many payments they handle. You buy a minimum of 10 licenses per solution, then add more as your team grows.
The two licenses bill independently. Key to Pay charges per named agent handling phone payments through keypad tones. Click to Pay charges per named agent sending digital payment links over chat, SMS, or email. You can buy either alone or both. Each carries its own 10-license minimum.
Choose Key to Pay for voice calls, where customers enter card details as keypad tones that stay hidden from agents and call recordings. Choose Click to Pay for chat, SMS, or email, where agents send a secure link customers click to pay by card, bank, or eWallet.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact PCI Pal to discuss your project, obtain a customized private offer, get implementation or ongoing support. Sales: +1 866-645-2903 awsmarketplace@pcipal.com , Support: +1 855-450-0560 support@pcipal.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SequenceShift
By Enigma Vault
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In Masking/Tokenization, Contact Center, eCommerce
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Omnichannel Payment Processing
Supports secure payments across multiple channels including voice, IVR, SMS, web chat, messaging, and digital channels with Speak to Pay, Click to Pay, and Key to Pay solutions.
Digital Wallet Integration
Enables payments through digital wallets including Apple Pay, Google Pay, and PayPal alongside traditional card payments.
PCI DSS Compliance Certification
Maintains PCI DSS Level 1 certification with additional compliance frameworks including SOC 2 Type II, ISO/IEC 27001, ISO 22301, GDPR, and HIPAA/HITECH readiness.
Sensitive Data Isolation
Removes sensitive payment data from contact center environments, agent desktops, call recordings, and business systems to reduce PCI DSS scope.
Cloud-Native Architecture
Built on AWS infrastructure providing global scalability, high availability, resilience, and enterprise-grade security for omnichannel payment processing.
PCI DSS Compliance
Removes contact center environment from PCI-DSS scope by outsourcing card data capture, reducing PCI DSS exposure.
Amazon Connect Integration
Seamlessly integrates into Amazon Connect's Unified Agent Workspace with native third-party application integration capabilities.
Real-time Payment Processing
Processes payments in real-time with direct integration to customer relationship management systems.
Payment Provider Flexibility
Works with any payment provider without vendor lock-in and maintains compatibility with existing reconciliation processes.
Agent-Assisted Payment Handling
Enables agents to maintain voice communication with customers while capturing credit card information without direct exposure to sensitive data.
Card Data Tokenization
Converts card data into tokens that can be used in place of actual card information, eliminating the need to handle raw card data directly.
PCI Level 1 Compliance
Maintains PCI Level 1 compliance certification for card storage and processing operations.
Hosted Payment Forms
Provides hosted forms for secure card data entry by customers, keeping card information isolated from the merchant application.
Token-Based Payment Processing
Processes card payments using tokens instead of raw card data, allowing applications to submit tokens with payment gateway information to complete transactions.
Reduced PCI Compliance Scope
Minimizes the scope of PCI compliance requirements by centralizing card data storage and handling through a dedicated vault service.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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