Overview
LucidVueCX utilizes advanced speech recognition and machine translation technologies to mine and aggregate customer interactions across multiple channels by transcribing phone calls, broadcast, social media, online reviews and more. By aggregating interactions across all customer-facing channels, LucidVueCX delivers a 360-degree view of the customer's voice and provides actionable insights delivered at a fraction of the cost of surveys or focus groups.
With a simple turn-key SaaS-based platform, brands are offered deeper insights into customer loyalty, trends, ideas and feedback, including those not previously identified through existing technologies. The LucidVueCX platform generates actionable, campaign specific marketing insights and delivers the data inside an intuitive dashboard which businesses can use to improve the overall customer experience and enhance marketing, market research and brand decisions.
In addition to customer analytics, LucidVueCX also offers Language ID. Language ID is a service for submitting audio to determine the language of speech within audio. The service returns a list of languages for each speech segment along with a confidence score. Language ID is available in the following languages: Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Thai, and Vietnamese.
Highlights
- Aggregate and mine cross-channel customer interactions from telephone calls, social media posts, reviews and more.
- Extract customer feedback from free-form conversations for better marketing insights.
- Quickly identify trending conversational topics to make critical decisions fast.
Details
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Pricing
Dimension | Cost/unit |
|---|---|
Minutes of audio | $0.06 |
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Please email us for any support related inquiries at support@ignite-tek.com . support@ignite-tek.com
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