T-Shirt Size (GC3): Accelerating Your Genesys Cloud implementation

Sold by: Global Technology Solutions Inc.

Unlock the potential of your Genesys Cloud experience with our GC3 T-shirt Size Options offering. Tailored for those seeking a streamlined yet impactful solution, our GC3 Tier includes essential features to enhance your customer experience. Benefit from optimized call routing, digital engagement, interactive voice response setup, and basic real-time analytics to make data-driven decisions. Experience the next level of customer engagement with our GC3 Tier package.

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Overview

Handle any customer call with ease. Take advantage of inbound and outbound voice, dynamic routing, callbacks, employee support and more. All the essentials you need in a single package.

Our GC3 Tier TShirt Size Options gets you up and running quickly and includes.

Project Design & Support

Design & Development
Acceptance Testing, Training & Knowledge Transfer
Production rollout and launch support

Technical Deliverable

One (1) Genesys Cloud Instance in the region of your choice
BYOC or Genesys Cloud Voice setup
Voicemail setup
One (1) Inbound voice flow
One (1) Email Inbound routing flow
One (1) Chat Inbound routing flow
One (1) SMS Inbound routing flow
One (1) Voice & Digital Outbound campaign flow
Outbound Campaign setup
Cobrowse setup
Web messenger setup
Call recording and Screen recording setup
Up to five hundred fifty (500) agents
Workforce Engagement Setup
Real-time contact center metrics (native connect) configuration
Real-time agent metrics configuration
Historical contact center and agent metrics

Highlights

Genesys Gold and AWS Advance Partner
Time to market: Our cloud contact center deployment services enhance customer experience and provides a quicker time to market.
Speech enabled IVR, Call recording, transcription and much more.

Details

Sold by

Global Technology Solutions Inc.

Pricing

Custom pricing options

Request private offer

Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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Resources

Vendor resources

About Us

Support

Vendor support

**WHAT'S INCLUDED? **We do not believe in one-size-fits-all and hence customize GTS Care based on your specific needs. Every GTS Care package includes HelpDesk access via phone, email, sms and other channels.

Business Hour Help Open cases related to an incident, questions, problem etc. via email, phone and chat and get feedback within your SLA and business hour.

*Best Practice Recommendations *Get best practices recommendations proactively on your contact center application.

Quaterly Reviews Business reviews to measure success and apply tweaks in the engagement or process if needed.

Moves, Adds and Changes (MAC) Moves, adds, and changes (MAC). Keep your contact center solution up-to-date and align with user requirements.

Contact us at: hello@globo-tek.com 855.245.6285

Software associated with this service

Genesys

By Genesys

Genesys is a global cloud leader in customer experience orchestration. We help companies transform the contact center into an experience center by harnessing the power of the cloud, digital, and AI technologies, to orchestrate people-centered customer and employee experiences at scale.

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