Sold by: Coxwave
Coxwave Align is a data and analytics platform designed specifically for Gen-AI conversational products. Think Google Analytics for Claude! It helps teams track user behavior, measure conversation quality, and uncover actionable insights. With Align, teams can improve retention, reduce hallucinations, and drive business outcomes with confidence.
Overview
Coxwave Align is a purpose-built analytics platform for Gen-AI conversational products like chatbots, agentic assistants, and LLM-based customer support tools. Inspired by how Google Analytics transformed web insights, Align brings similar visibility and control to the world of AI conversations - giving product and data teams the tools they need to optimize performance and user experience. Align automatically captures conversational data and enriches it with structured metadata - like session-level engagement, response quality, user satisfaction signals, and topic clusters. Through an intuitive dashboard, teams can visualize how users interact with their AI agents, identify friction points, and monitor key KPIs like retention, escalation triggers, goal completion, and engagement depth. Powerful features like natural language search, Align Analytics Copilot, and built-in dashboard templates make it easy for teams to explore insights, define success metrics, and answer product questions - without needing SQL or custom pipelines. From product managers refining chatbot flows to enterprise leaders monitoring ROI, Align helps stakeholders translate raw conversation logs into clear insights and business decisions. Whether you are launching a new Gen-AI product or scaling one in production, Align gives you the data foundation to continuously improve, experiment safely, and build user trust at scale.
Highlights
- Analytics platform designed specifically for Gen-AI conversational products, including chatbots, agentic assistants, and LLM-based support tools.
- Automatically structures conversational data with metrics like session engagement, user satisfaction, and escalation patterns, surfaced in an intuitive dashboard.
- Includes natural language search and an analytics copilot to help teams query data, explore usage patterns, and define key product metrics without writing code.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Cost/month |
|---|---|
Pro Plan | $599.00 |
Dimensions summary
Coxwave Align is sold through a single Pro Plan under a contract. You commit to the plan for a set term and pay based on the number of units you purchase. Pricing scales with the quantity of units you buy, so you can size your commitment to your expected usage. There are no separate tiers or add-on dimensions to choose from — you select the Pro Plan and set your unit quantity. This gives you one consistent billing structure for analyzing and evaluating data from your AI chatbot product.
Top-of-mind questions for buyers
The marketplace listing defines the Pro Plan by units, but it does not specify what a single unit maps to in concrete terms. Your bill scales with the quantity of units you purchase. For an exact definition of a unit and how it is counted, contact the vendor.
The Pro Plan gives you the analytics platform to save AI chatbot data in real-time, search and analyze conversation data at scale, and turn analysis into action items. It also supports monitoring and evaluating your chatbot after product changes. The platform meets SOC 2 and GDPR data privacy standards.
The Pro Plan is sold as a contract. You commit to a set term upfront and pay based on the number of units you purchase. There is no separate usage-metered or hourly option in this listing. You size your commitment by choosing your unit quantity at purchase.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For more information about our support offerings, please contact: support@coxwave.com Technical assistance is available from the team behind Coxwave Align, with deep experience in Gen-AI analytics and conversational data infrastructure. Support plans can be arranged based on your deployment needs.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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