Basic Implementation Support: Our professional service package includes initial implementation guidance to help you get started with our solutions. This includes assistance with deploying and configuring the service according to your specific requirements.

Technical Assistance: We offer technical support to address any issues or questions you encounter during the setup, configuration, and usage of our service. Our support team is available to provide guidance on best practices, troubleshoot technical issues, and suggest solutions.

Email Support: Buyers of our professional service will have access to email support during regular business hours (9:00 AM - 6:00 PM, PST). You can reach out to our support team at support@risingwave-labs.com, for non-urgent inquiries, and our team will respond within 24 hours with guidance and assistance.

Premium Support Options:

For customers looking for enhanced support options beyond our basic offering, we offer premium support packages that provide:

• 24/7 Phone Support: Our premium support option includes 24/7 phone support for critical issues. You can contact our support team anytime for immediate assistance.

• Dedicated Technical Account Manager (TAM): With our premium support package, you will be assigned a dedicated Technical Account Manager who will work closely with your team to understand your unique requirements, offer personalized guidance, and ensure your success with our service.