Sold by: ConnectGen, Inc
Delivering exceptional customer experiences hinges on effective communication. With ConnectGen’s Advanced Voicemail for Amazon Connect, customers can call into a contact center, leave a voicemail, and have the message recording and transcript instantly delivered to the next available or preferred agent.
Sold by: ConnectGen, Inc
Overview
Uninterrupted Customer Connectivity
Key Features: • Access voicemail recordings via Amazon Task, custom dashboard, and email. • Create personalized greetings with AWS Polly. • Access both audio and transcribed text files of customer messages. • Easily delete, forward, or initiate callbacks directly from an email message. • Utilize AWS services — including Kinesis Video Streaming, Transcribe, Lambda, DynamoDB, SES, and CloudFront — for recording, transcribing, and delivering messages.
Highlights
- Enhance Customer Communication: This additional communication channel provides customers with greater flexibility in their support experience with your brand.
- Minimize Disruption: We ensure a smooth transition with rapid implementation for both your customers and employees.
- Boost Customer Satisfaction: Eliminate customer wait times, even during peak hours, reducing friction and attrition while increasing brand satisfaction.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
For support, please contact us at support@connectgenus.com or