Sold by: VeradiumÂ
Modernize your contact center with Amazon Connect Enhancements. We help existing Amazon Connect customers implement new features and Generative AI capabilities to boost agent productivity, streamline operations, and deliver exceptional customer experiences.
Overview
Overview of the Service Offering
Amazon Connect Enhancements is designed for organizations already using Amazon Connect who want to unlock new capabilities and drive more value from their investment. With enhancements such as Generative AI-powered agent assist, advanced analytics, and integration of new digital channels, this offering modernizes your contact center without requiring a full migration or rebuild.
What Should Be Done as Part of the Service Offering
As part of this service offering, Veradium will:
- Assess your current Amazon Connect environment and identify opportunities for modernization.
- Implement new Amazon Connect features such as Contact Lens, Wisdom, Voice ID, and outbound campaigns.
- Integrate Generative AI for real-time agent assist, call summarization, and sentiment analysis.
- Extend omnichannel capabilities including chat, SMS, and email.
- Optimize workflows and reporting with AI-driven insights.
How We Deliver the Service Offering to the Customer
Veradium delivers this service in a phased approach:
- Discovery – Review current Connect setup and business objectives.
- Design – Define an enhancement roadmap aligned to your goals.
- Implementation – Deploy new features, AI capabilities, and integrations.
- Optimization – Provide training, monitoring, and ongoing improvements.
Our team of Amazon Connect specialists ensures enhancements are implemented with minimal disruption while maximizing ROI and agent productivity.
Highlights
- Improved agent productivity through Generative AI-driven assistance and automation.
- Enhanced customer satisfaction with personalized, proactive, and seamless interactions.
- Future-proof contact center operations with scalable, pay-as-you-go innovation.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
We offer comprehensive support 24/7 support via email info@veradium.comÂ