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    Rancher Government Solutions (RGS) Foundational Support

     Info
    Sold by: TD SYNNEX Public Sector 
    Rancher Government Solutions (RGS) Foundational Support provides our government customers with US Federal only support services and security enhancements for our open-source software portfolio built to manage and secure Kubernetes anywhere.
    Request private offer
    Listing Thumbnail

    Rancher Government Solutions (RGS) Foundational Support

     Info
    Sold by: TD SYNNEX Public Sector 
    Request private offer

    Overview

    Subscription wtih Foundational Support includes:

    • Rancher Government Carbide
    • Exclusively CONUS based US Citizen staffed support
    • 24/7/365 troubleshooting and break/fix for critical issues
    • Non-critical issues handled during business hours
    • Dedicated Customer Success Manager
    • Initial architecture review session and best practice guidance
    • Full-stack support for Kubernetes, container runtime, Rancher products
    • Optional Dedicated Slack or MS Teams for ad-hoc support; RGS SLA response time does not apply
    • Does not include engineering deliverables or 'hands on keyboard' support

    Certified Integration Support (CIS)

    • CIS is available to customers with Foundational Support subscriptions
    • Expert support for installation and configuration of approved certified integrations
    • Detailed root cause analysis (RCA) of configuration issues to determine RGS SLA eligibility
    • Best-effort resolution for configuration issues under RGS control, as determined by RCA
    • Does not include debugging, addition of new features or changes to non-RGS product code
    • Software issues not covered by RGS SLA will be identified and directed to the appropriate integration partner
    • Quarterly SYNC with RGS Customer Success Manager and Support Team

    Additional Premium Services and Consulting available upon request

    Highlights

    • Full-stack support for Kubernetes, container runtime and Rancher products
    • Expert support for installation and configuration of approved certified integrations

    Details

    Sold by
    TD SYNNEX Public Sector 
    Categories
    Premium Support 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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