Subscription wtih Foundational Support includes:

• Rancher Government Carbide
• Exclusively CONUS based US Citizen staffed support
• 24/7/365 troubleshooting and break/fix for critical issues
• Non-critical issues handled during business hours
• Dedicated Customer Success Manager
• Initial architecture review session and best practice guidance
• Full-stack support for Kubernetes, container runtime, Rancher products
• Optional Dedicated Slack or MS Teams for ad-hoc support; RGS SLA response time does not apply
• Does not include engineering deliverables or 'hands on keyboard' support

Certified Integration Support (CIS)

• CIS is available to customers with Foundational Support subscriptions
• Expert support for installation and configuration of approved certified integrations
• Detailed root cause analysis (RCA) of configuration issues to determine RGS SLA eligibility
• Best-effort resolution for configuration issues under RGS control, as determined by RCA
• Does not include debugging, addition of new features or changes to non-RGS product code
• Software issues not covered by RGS SLA will be identified and directed to the appropriate integration partner
• Quarterly SYNC with RGS Customer Success Manager and Support Team

Additional Premium Services and Consulting available upon request