Hyland OnBase
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20 Years of Loving OnBase
What do you like best about the product?
OnBase makes content management a breeze. Our end users love the simplicity of the system and the admins find it easy to configure. Hyland's support is wonderful and always quick to respond to any needs.
What do you dislike about the product?
Each additional module requires a separate installation
What problems is the product solving and how is that benefiting you?
OnBase is used for employee records management, AP and AR approvals as well as enterprise document management
Document Management and so much more!
What do you like best about the product?
The ability to do so much more than just organize documents. Able to create workflows for tasks associated with documents. Put out policies for staff to review and acknowledge and so much more/
What do you dislike about the product?
Costs continue to climb when nothing about our setup has changed.
What problems is the product solving and how is that benefiting you?
OnBase is where the "document of record" is stored and has retention assigned to it. As well as having processes that interact with the documents
OnBase has been helpful
What do you like best about the product?
OnBase integrates well with other solutions.
What do you dislike about the product?
After our upgrade, there have been some lingering issues.
What problems is the product solving and how is that benefiting you?
OnBase is allowing us to go paperless. We have fewer paper files that need processing and moving around our buildings. The files are instantly available to whomever needs to review them.
OnBase Review
What do you like best about the product?
I like how powerful the application is and the ability to categorize and find documents
What do you dislike about the product?
after our upgrade to 24.1 we have had major problems with document locking which makes it very difficult for our Admins and wasting their time unlocking locks the majority of the day
What problems is the product solving and how is that benefiting you?
accessing documents by many users at the same time and from very remote locations
Got to know about OnBase
What do you like best about the product?
Training and HOL, also it was good to know about product
What do you dislike about the product?
Support of OnBase and nois during support call
What problems is the product solving and how is that benefiting you?
When product get update we see some issues and
Powerful with flaws
What do you like best about the product?
I'm able to rapidly mesh data together to create truly unique, hand crafted solutions for my users.
What do you dislike about the product?
Stability with OnBase has always been a concern.
What problems is the product solving and how is that benefiting you?
We use it as an integration service between our systems. This allows us to create powerful automations that save time and reduce errors.
It is a very versatile product with a ton of things you can do with it (if you have the resources)
What do you like best about the product?
It is sophisticated and versatile, practically no limit to what you can do.
What do you dislike about the product?
Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full benefits you need to have the personnel resources to support it properly.
What problems is the product solving and how is that benefiting you?
Allows us to surface documents for a wide variety of audiences. Automation features enable our data processing staff to work more efficiently.
User friendly
What do you like best about the product?
Scalability, security and time saving using modules.
What do you dislike about the product?
Sometimes big updates drop smaller features that we like
What problems is the product solving and how is that benefiting you?
Document management system. Better way of processes through Workflows.
A flexible solution for records retention and workflow automation.
What do you like best about the product?
Onbase offers a versatile solution that can be configured to meet our needs. It also integrates well with many of our software implementations. Support is prompt and our sales rep is extremely helpful.
What do you dislike about the product?
On-premise implementations could use some additional support and features. Hyland's push towards cloud hosting makes sense in the current tech environment, but it is not a viable solution for government entities. A fleshed out hybrid approach that allows the use of new features for on-prem customers would be appreciated.
What problems is the product solving and how is that benefiting you?
OnBase provides a centralized solution for records management across multiple divisions and agencies within our county government. Automation features have streamlined many department's workflow processes.
OnBase review
What do you like best about the product?
training Labs and general presentations of the upcoming pruducts
What do you dislike about the product?
Not sure the downside very new to the application
What problems is the product solving and how is that benefiting you?
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