Zscaler Private Access (ZPA)

What do you like best about the product?

What I like most about Zscaler Private Access is how it helps me manage secure access to internal company resources while maintaining a strong security posture. From an IT support perspective, I appreciate the ability to control access based on user permissions rather than giving users broad access to the corporate network.

What do you dislike about the product?

One thing I find challenging about Zscaler Private Access is that troubleshooting connectivity issues can sometimes take extra time, especially when access policies, application configurations, or DNS settings are involved. From an IT support perspective, having clearer diagnostic information and more straightforward troubleshooting steps would make it easier to identify the root cause of access problems.

What problems is the product solving and how is that benefiting you?

Zscaler Private Access helps solve the challenge of giving employees secure access to internal company applications without exposing the corporate network to the internet. What I find valuable is its Zero Trust approach, which verifies users and applies access policies before allowing connections to specific applications. It also helps reduce the attack surface by avoiding broad network-level access, limits lateral movement if an account or device is compromised, and supports least-privilege access based on user permissions. From an IT support perspective, centralized policy management and application-level access controls make it easier to manage access securely, support remote employees, and reduce reliance on traditional VPNs. Overall, it helps improve security while keeping access management more organized.

What do you like best about the product?

I like the faster and more connectivity it grants. Besides I can only connect with only authorized applications, giving me less exposure. I like the overall look and feel of it, anyways

What do you dislike about the product?

when things go wrong I don't have a clue on how to troubleshoot it, bruh. The admin interface and policy configuration is so complex for me to operate on.

What problems is the product solving and how is that benefiting you?

For me, the biggest thing Zscaler Private Access solves is the whole mess that comes with traditional VPNs.

In the past, when you connected to a corporate VPN, you were basically dropped straight onto the entire internal network. If a hacker managed to steal someone’s password, they’d have full access to roam around everywhere. ZPA completely changes that by replacing VPNs with a Zero Trust model.

So how does that actually benefit me day-to-day?

I’m connected to apps, not the network: ZPA connects me directly to the exact applications, databases, or dev environments I need for my work—and nothing else. If my machine ever got compromised, an attacker couldn't jump from my laptop to other sensitive systems.

It’s completely seamless: I don't have to manually launch a clunky VPN client, wait for it to connect, or deal with dropped sessions. ZPA works quietly in the background, making my connection to internal tools feel as fast and smooth as browsing any normal website.

It shrinks our attack surface: Because private apps are hidden behind ZPA's cloud rather than exposed on public IP addresses, hackers can't easily scan or probe our infrastructure from the outside.

What do you like best about the product?

We like how easy and secure Zscaler Private Access makes remote access to internet applications without a VPN. It helps us reduce our reliance on traditional VPNs, and we find it reliable for remote access. The initial setup was fairly easy, though configuration had some complexity.

What do you dislike about the product?

I found the initial setup fairly easy, though configuration had some complexity. The setup process could be more straightforward, and I’d like clearer error messages from the troubleshooting tools so I can identify issues faster.

What problems is the product solving and how is that benefiting you?

I use Zscaler Private Access to improve secure remote access and reduce our reliance on VPN.

What do you like best about the product?

Very secure and fast for inter accessing and routing and have more features for stop and re enable and clear caching and easy for update and maintenance

What do you dislike about the product?

Complex troubleshooting, opaque logs, steep initial setup curves for app mapping, and occasional latency drops when routing through PoPs. High licensing cost for premium add-ons

What problems is the product solving and how is that benefiting you?

Replaces risky VPNs with seamless Zero Trust access, locking down internal apps without exposing the entire network. Benefits us with better attack surface reduction, faster user connections, and simple policy management.

What do you like best about the product?

I like Zscaler Private Access because it provides secure access to internal applications without exposing them directly to the internet. It follows a Zero Trust approach by verifying users and controlling access based on their permissions, which helps ensure that only the right people can reach the right resources. It also reduces the risk of unauthorized access and supports secure remote working. From a security point of view, it’s useful for strengthening access control while also reducing the overall attack surface.

What do you dislike about the product?

One thing I dislike about Zscaler Private Access is that troubleshooting connectivity issues can sometimes be difficult and time-consuming. In an infosec role, it’s important to quickly determine whether a problem is tied to user access, application configuration, or underlying network connectivity, and that isn’t always easy. At times, policy configuration and access management also take extra effort to get right. Overall, I think the user interface and reporting could be simpler and more user-friendly for day-to-day operations.

What problems is the product solving and how is that benefiting you?

Zscaler Private Access helps address security issues tied to remote access, unauthorized access, and the risks that come with exposing internal applications to the internet. From an infosec perspective, it supports applying Zero Trust policies, granting access based on user permissions, and reducing the overall attack surface. It also makes secure remote access simpler for employees, while giving the security team a more effective way to manage and control access. Overall, this strengthens security and lowers the risk of unauthorized access to company resources.

What do you like best about the product?

Zscaler is a powerful tool that can monitor internet traffic across different workspaces, helping protect each user’s privacy and prevent information leaks through unauthorized websites and tools.

What do you dislike about the product?

As far as downsides I have encounter none so far, since have prevented already leakage of information from each team member on my department. I would add the configuration it is tedious but not considering a downside.

What problems is the product solving and how is that benefiting you?

Zscaler has helped solve a lot of situation since we work with sensitive information related with blockchain and credit cards. It solved the security on each environment.

What do you like best about the product?

I like how Zscaler Private Access gives me secure, reliable, and easy access to company applications and resources from anywhere without the hassle of a traditional VPN. It helps protect sensitive information, and once everything is configured, connecting to company applications is relatively easy. The initial setup was fairly straightforward, though it required some IT support.

What do you dislike about the product?

Sometimes my connection is slow, especially when I open internal applications or reconnect after a network change. I also sometimes have to authenticate repeatedly, and I’d like the login and verification process to be quicker and smoother. The initial setup was fairly straightforward, but I needed some IT support to configure it and set up user access.

What problems is the product solving and how is that benefiting you?

I can securely access company resources from different locations.

What do you like best about the product?

It doesn't impact performance on the computer, everything is accessible unless explicitly blocked by policy. It functions well and has minimal updates as well.

What do you dislike about the product?

Sometimes the websites that are blocked by Zscaler don't make a lot of sense. It'll detect some things as a threat or under a category when that may not be correct.

What problems is the product solving and how is that benefiting you?

It's definitely solving the big problem of security - which is users accessing random and unauthorized websites which they should not be. That's directly beneficial for a security person.

What do you like best about the product?

I really like the ease of use of Zscaler Private Access and their strong backbone network. We've had no network problems when connecting and accessing internal applications. They have a very good product, and their support has been very helpful.

What do you dislike about the product?

Uh, maybe the way they uh, um, have this uh admin console configure the policies could be improved. Maybe the user experience of the UI.

What problems is the product solving and how is that benefiting you?

I use Zscaler Private Access to avoid VPN issues, allowing security professionals to customize access policies and users to access internal applications easily.

What do you like best about the product?

What I like best about Zscaler Private Access (ZPA) is its secure and seamless remote access to internal applications without requiring a traditional VPN. It provides strong security through Zero Trust architecture, ensuring that users can access only authorized applications. The easy connectivity, reliable performance, and centralized management make it an excellent solution for enterprise environments. It also simplifies IT administration and improves the overall user experience.

What do you dislike about the product?

One thing I dislike about Zscaler Private Access (ZPA) is that troubleshooting connectivity issues can sometimes be complicated. Initial setup and configuration require technical knowledge, and identifying the root cause of access issues can be time-consuming. Additionally, occasional connection delays and dependency on a stable internet connection can affect the user experience.

What problems is the product solving and how is that benefiting you?

Zscaler Private Access (ZPA) solves the challenges of traditional VPN connectivity by providing secure and seamless access to internal company applications. It allows employees to work remotely without compromising security. Its Zero Trust approach helps prevent unauthorized access and reduces security risks. From an IT support perspective, it simplifies remote access management, reduces VPN-related issues