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Smart CTI Connector for Creatio
Enhance customer engagement and streamline agent workflows with NovelVox Smart CTI Connector for Creatio. The solution offers embedded call controls, screen pops, click to dial, and real time access to customer data, boosting agent productivity and delivering personalized service experiences.
Reviews (3)
Financial Services
CTI connector review
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
The caller information appears in the form of Screen Pop along with the ability to log calls automatically.
What do you dislike about the product?
The component I dislike is the complex setup and configuration process and I've noticed some lagging in the calls.
What problems is the product solving and how is that benefiting you?
It solves the problem of switching between phone and CRM Systems such as salesforce. The benefit is that we are able to handle calls and customer data from a single screen hence saving time.
Chai M.
CTI Connector Review
Reviewed on Jul 23, 2024
Review provided by G2
What do you like best about the product?
Easy to use and user friendly interface.
What do you dislike about the product?
It can take time to load under VPN connectivity.
What problems is the product solving and how is that benefiting you?
Receiving and answering phone calls from the customer.
Arun K.
Novelvox
Reviewed on May 11, 2023
Review provided by G2
What do you like best about the product?
NovelVox is known for its innovative solutions that help contact centers improve their efficiency and customer experience. Their Agent Desktop and Wallboard solutions are designed to integrate seamlessly with leading contact centers platforms like Cisco, Avaya, and Genesys.
One of the key strengths of NovelVox is its focus on customization and flexibility. They offer tailored solutions to meet the unique needs of each contact center, which allows them to provide a personalized experience for both agents and customers.
One of the key strengths of NovelVox is its focus on customization and flexibility. They offer tailored solutions to meet the unique needs of each contact center, which allows them to provide a personalized experience for both agents and customers.
What do you dislike about the product?
While NovelVox is a reputable company known for its innovative solutions and customer service, like any other company, they may have areas that could be improved. However, it would be unfair and inaccurate for me to speculate on any potential shortcomings or dislikes without any basis or evidence.
What problems is the product solving and how is that benefiting you?
I recently used NovelVox for my contact center's agent desktop and wallboard solutions, and I had a fantastic experience. The customization and flexibility of the tool were outstanding, allowing me to tailor the solution to meet my specific needs. The integration with my existing contact center platform was seamless, and I was able to improve my agents' efficiency and the overall customer experience.