Pexip Infinity

What do you like best about the product?

I really appreciate Pexip's capability to integrate seamlessly with our existing SIP/H.323 hardware and Microsoft Teams CVI at our Charlotte pharma sites. This avoids costly hardware upgrades and provides a smooth connection. The detailed meeting audit logs are a major plus, simplifying my preparations for HIPAA quarterly regulatory audits. In particular, Pexip's flexible recording-purge workflows let me set custom retention periods or fully clear sensitive recordings, and its clean log metadata integration with Splunk SIEM reduces stress during audit evidence collection. Overall, these features significantly reduce my workload during audit cycles.

What do you dislike about the product?

During high peak webinar traffic, I've noticed occasional metadata drop-offs when forwarding logs to Splunk SIEM. Troubleshooting legacy H.323 endpoint glitches also lacks granular built-in diagnostic tools. I need to pull separate debug dumps manually, which adds extra labor, especially during busy HIPAA audit-prep cycles. Onboarding our fleet of older SIP/H.323 lab room endpoints required a lot of manual tuning, and configuring recording purge rules and Splunk SIEM log forwarding took careful work to get everything HIPAA-ready before our audits.

What problems is the product solving and how is that benefiting you?

Pexip bridges our legacy video hardware with Microsoft Teams, unifying communication across campuses and simplifying audit prep with robust logging. It prevents costly hardware refreshes and eases regulatory compliance with flexible workflows for confidential meetings.

Recommendations to others considering the product:

To enhance the user experience, consider implementing more robust diagnostic tools for legacy H.323 endpoints and improving metadata handling during peak traffic. Streamlining the onboarding process for older hardware and simplifying the configuration of recording purge rules could also be beneficial.

What do you like best about the product?

The ability to use Zoom Room for Teams calls.

What do you dislike about the product?

Support documents on Pexip website is not very good. We had hard times integrating Polycom Group Series and the documentation was not very good.

What problems is the product solving and how is that benefiting you?

Connecting Teams with our older technology, Polycom Group Series.

What do you like best about the product?

Pexip offers the best of both worlds: old-school SIP/H.323 video infrastructure, along with modern options and choices.

What do you dislike about the product?

Upgrades can take quite a bit of time, and can be a bit nerve-wracking.

What problems is the product solving and how is that benefiting you?

Pexip lets us see patients via video, even in very rural areas where doctors are scarce or sometimes not available at all.

What do you like best about the product?

Stability and ease of use for admins and users

What do you dislike about the product?

Innovations. your product is great but will like to see more innovations offering entire suite like provisioning and managing endpoints from pexip cloud

What problems is the product solving and how is that benefiting you?

Interoperability between different platforms & External Collaboration

What do you like best about the product?

The best thing about Pexip is the quality of their support. Besides constantly providing updates on the status of the case, they do everything possible to investigate it and find a solution.

Another great advantage of Pexip is its seamless integration with Microsoft Teams, which is constantly updated to guarantee top performance. On top of that, it offers amazing UI/UX customization, allowing you to tailor the environment with your company's branding and give users a smooth, one touch join experience.

And the centralized monitoring in Pexip Control Center, the detailed data and analytics it provides are extremly useful for troubleshooting.

What do you dislike about the product?

There is still a room for improvement in Pexip's reporting and analytics. It would be very helpful to have more granular data export options, allowing us to select specific metrics before exporting, as well as tha ability to schedule automated reports. Additionally, simplifying the administration UI for complex routing configurations would make day to day management even better.

What problems is the product solving and how is that benefiting you?

Pexip allow us to make calls from non-Microsoft videoconferencing systems using SIP protocol, which provides better troubleshooting and call insights. On top of that, for the end user, the look and feel is the same as regural Teams meeting.

What do you like best about the product?

The differential value for our services is their integration with different platforms, backward compatibility, and support; with support and attention being very distinctive compared to any competitor.

We also positively value the usability and robustness of their products, being a step ahead of their competitors.

What do you dislike about the product?

It has a weak market position due to the strength of its competitors, making it difficult to fit its products for non-technical people, especially because its added value is often not visible.

What problems is the product solving and how is that benefiting you?

Backward compatibility, robustness, and support. Very flexible and problem-solving technical service.

What do you like best about the product?

Having the ability to see which rooms are currently in meetings and which are not. The room analytics is helpful for troubleshooting as well.

What do you dislike about the product?

I do not like that the device info does not show the MAC address.

What problems is the product solving and how is that benefiting you?

Pexip is allowing our organization to utiltize Teams meetings on the existing hardware saving us alot of money.

What do you like best about the product?

"On paper" PEXIP looked like it would resolve our hybrid Google Meet hardware meeting rooms and Microsoft Teams integration headache, so I was initially skeptical how easy this solution appeared to work.

From speaking with the sales team at Pexip, to the purchase of licenses, to integration, to using in our live/busy office was seamless.

No convoluted configuration/integration process.

We have had zero performance issues with the solution and hace been using PEXIP for months.

What do you dislike about the product?

I have not experienced any downsides to Pexip to date, with the solution or the Pexip team.

What problems is the product solving and how is that benefiting you?

As we use Google Workspace primarily for email and calendar scheduling, whereas a large portion of customer base would send meeting invites to our employees via Microsoft Teams.

This caused our employees some logistical headaches, as they would be required to bring their own hardware (Windows/Mac/Linux laptops) into the meeting rooms, connect to the meeting room hardware, connect to the Teams meeting. From a support angle, this was also an overhead for the business, as support was required many times to assist colleagues in connecting successfully.

With Pexip, these issues and convoluted processes melted instantly.

Now our employees simply walk into the meeting room, tap their meeting on the screen and within seconds they are connected to the Teams meeting from our Google Meet hardware.

What do you like best about the product?

I appreciate how seamlessly Pexip integrates with our conference rooms. Its native interoperability with platforms like Microsoft Teams, Zoom, and Google Meet makes it easy to unify different technologies without forcing us to be tied to specific conference room vendors. The quick support and onboarding made it look so easy. Also, Pexip performance has been top level.

What do you dislike about the product?

I have no words regarding disliking Pexip

What problems is the product solving and how is that benefiting you?

Easy integration and multi-platform collaboration with a single system.

What do you like best about the product?

pexip code was created during in teams meeting schedule.

What do you dislike about the product?

too many domain names, like pexip.com, pexip.me, pexip.io

What problems is the product solving and how is that benefiting you?

the code can be used to get connected with video devices.