Pexip Infinity

What do you like best about the product?

Pexip’s EU-localized media storage is critical for our German operations, removing cross-border data transfer compliance risks entirely. Every client video call creates permanent, uneditable audit logs linked to customer records, drastically cutting the time I spend prepping materials for BfDI audits. Layered access permissions also make it simple to log formal meeting consent for sensitive enterprise consultations.

What do you dislike about the product?

There are no ready-made report layouts tailored to BfDI audit requirements, so I spend hours each week reworking raw log exports manually. It lacks native two-way sync with our compliance CRM; copying consent and session details into client profiles daily creates error risks and gaps in our traceability chain. Initial configuration also lacked pre-built DSGVO rule sets, slowing our full rollout.

What problems is the product solving and how is that benefiting you?

We run all confidential B2B client video consultations on Pexip to replace non-compliant foreign video tools. EU-resident hosting resolves cross-border data law concerns, while built-in logging and permission controls simplify consent management and data subject access requests ahead of regulatory inspections.

What do you like best about the product?

Its regulated call recording and secure log storage are invaluable for our Guernsey telecom compliance work. Every customer identity check gets auto timestamped and archived, cutting out tedious manual note-taking and speeding up audit preparation. Video links stay stable on all devices, so client verification calls rarely get interrupted.

What do you dislike about the product?

Record search lacks custom tags to categorize customer calls, making it slow to locate old sessions. Audit exports can’t adapt to our local regulatory form templates. Team access permissions are buried deep in layered menus, wasting time when managing junior staff accounts.

What problems is the product solving and how is that benefiting you?

Standard video tools couldn’t produce audit-ready call records to meet local telecom data rules. Pexip automates compliant session archiving and delivers consistent remote call quality, cutting post-call admin work and making official audits far simpler to complete.

What do you like best about the product?

I appreciate Pexip's combination of enterprise-grade security, reliable performance, and practical work-oriented features, which align perfectly with the rigorous requirements of Germany’s banking and compliance sector. Its industry-leading security framework stands out, as it supports granular user permission management, meeting access restrictions, and activity logging, keeping all sensitive information safe and easing internal audits. The outstanding stability and cross-scenario adaptability are crucial, allowing smooth audio and video during all types of meetings, from short huddles to lengthy discussions, without lag or disconnection. Pexip's user-friendly collaborative functions streamline workflows with high-quality screen sharing and real-time document annotation features. Additionally, the meeting recording feature provides a great way to keep valid archives. The seamless compatibility with our existing office systems, like syncing meeting calendars with a few clicks and an intuitive interface, means even frontline staff can get started quickly.

What do you dislike about the product?

The mobile operating experience could be optimized. Most of our frontline colleagues work at offline service outlets and often join meetings via mobile devices when they are out on business. We notice that the screen sharing display is not adaptive enough on mobile phones or tablets. When we present detailed SurveyCTO questionnaire data, multi-page compliance documents and complex regulatory tables, the content looks cramped and some small text is hard to read. Besides, real-time annotation functions are less responsive on mobile terminals compared with desktop devices, which affects interactive discussion during remote assessments and data reviews.

What problems is the product solving and how is that benefiting you?

Pexip solves data security and regulatory challenges with its encryption and control features, eliminates travel for distributed teams, and ensures stable long meetings. It improves work efficiency with its real-time sharing and collaboration functions.

What do you like best about the product?

Pexip’s healthcare-focused security framework is its greatest strength, fully aligning with GDPR, PsychThG and SGB V to shield all confidential patient information during video interactions. The consistently clear audio and steady video performance hold up well during extended therapy appointments, while seamlessly linking our on-site consultation spaces and remote team members. Its uncomplicated interface requires almost no technical training, letting all clinical staff operate the platform autonomously. It also enables accessible remote care for patients with mobility issues and unifies cross-team discussions, eliminating the data vulnerabilities of generic consumer video solutions.

What do you dislike about the product?

The mobile layout is awkward to navigate for quick informal case discussions outside the clinic. Its native note-taking functions are overly simplistic and cannot synchronize with our existing patient record systems. Furthermore, it does not include specialized reporting tools built for PsychThG audits, which means our team has to manually organize log data to fulfill regulatory requirements.

What problems is the product solving and how is that benefiting you?

This platform makes remote mental health consultations feasible for patients who cannot attend in-person visits. It eliminates critical data safety risks and standardizes communication across our care teams, keeping all daily operations fully compliant with German healthcare regulations and data protection rules.

What do you like best about the product?

I like Pexip for its unmatched video interoperability, as it acts as a secure 'bridge' between different video platforms and hardware, allowing seamless communication. This creates a 'just works' environment, eliminating the need for user training or IT intervention. It's also a certified Microsoft Cloud Video Interop (CVI) partner, which is great for connecting various systems with Microsoft Teams.

What do you dislike about the product?

Pexip is highly regarded for its video interoperability and security, particularly for enterprise, government, and healthcare sectors. However, users have identified several areas for improvement, ranging from user interface complexity to cost and feature parity with competitors. Users often find the interface complex for newcomers, requiring more training compared to simpler platforms like Zoom or Teams. The administration side can be overwhelming, with too many options available, making setup and troubleshooting daunting for non-technical users. The mobile app has been cited as having reduced functionality compared to the desktop version.

What problems is the product solving and how is that benefiting you?

I use Pexip for enterprise video conferencing interoperability, acting as a bridge between different video systems. It allows seamless communication without user training or IT help, enabling full audio, video, and content sharing across diverse platforms.