Pexip Infinity

What do you like best about the product?

I like Pexip for its unmatched video interoperability, as it acts as a secure 'bridge' between different video platforms and hardware, allowing seamless communication. This creates a 'just works' environment, eliminating the need for user training or IT intervention. It's also a certified Microsoft Cloud Video Interop (CVI) partner, which is great for connecting various systems with Microsoft Teams.

What do you dislike about the product?

Pexip is highly regarded for its video interoperability and security, particularly for enterprise, government, and healthcare sectors. However, users have identified several areas for improvement, ranging from user interface complexity to cost and feature parity with competitors. Users often find the interface complex for newcomers, requiring more training compared to simpler platforms like Zoom or Teams. The administration side can be overwhelming, with too many options available, making setup and troubleshooting daunting for non-technical users. The mobile app has been cited as having reduced functionality compared to the desktop version.

What problems is the product solving and how is that benefiting you?

I use Pexip for enterprise video conferencing interoperability, acting as a bridge between different video systems. It allows seamless communication without user training or IT help, enabling full audio, video, and content sharing across diverse platforms.

What do you like best about the product?

I really like the interoperability feature of Pexip. It's the best for letting people join the same meeting even if they're using different platforms. The security and encryption are strong as well. The end-to-end encryption level is impressive. Also, I appreciate the browser-based joining, which helps me to join directly from the browser.

What do you dislike about the product?

I try using flexible video conferencing, but it didn't work very smoothly for me. Because the setup is quite complex compared to the platform and the are not very intuitive. I also face some difficulty understanding the configuration and features in English. So it seemed powerful, but not very beginner friendly or suitable or casual users.

What problems is the product solving and how is that benefiting you?

I use Pexip for secure communication and enterprise-level meetings, enjoying its interoperability, strong encryption, and the convenience of joining from the browser.

What do you like best about the product?

I use Pexip for video conferencing and collaboration, and I really appreciate its ability to seamlessly connect different video conferencing platforms like Microsoft Teams, Zoom, and Google Meet. It's great for joining meetings from different conferencing tools in one place, and it helps manage virtual meeting rooms efficiently. The interoperability feature stands out because it eliminates compatibility issues and makes it super easy to join meetings without any friction. I also value the reliability and consistent audio-video quality. The platform is easy to use across devices, which makes it a practical solution for diverse collaboration needs. The initial setup was relatively smooth with a structured process for basic configurations, making it easy to get started with core functionality. Overall, Pexip ensures high-quality video and audio collaboration, simplifying cross-platform communication and making remote meetings more flexible and efficient.

What do you dislike about the product?

While Pexip works well for cross-platform video conferencing, some areas could be enhanced. The interface could be more intuitive for first-time users, and certain advanced settings may require a bit of familiarity to use effectively. For the user interface, simplifying the layout and making key actions (like joining meetings, switching layouts, or accessing controls) more clearly visible would help new users navigate the platform more easily. A more modern design with clearer icons and guided prompts could also reduce the initial learning curve.

What problems is the product solving and how is that benefiting you?

I use Pexip to connect different video platforms like Teams, Zoom, and Google Meet, solving compatibility issues and allowing seamless, reliable communication across devices and systems. It simplifies cross-platform meetings, enhances audio-video quality, and makes remote collaboration efficient.

What do you like best about the product?

I really like how Pexip reliably solves our biggest pain point with true cross-platform video interoperability without sacrificing security or performance. It just works every single time. Our team uses a mix of Microsoft Teams, legacy SIP/H.323 room systems, and our external partners regularly join from Zoom or Google Meet. Before Pexip, we spent 10–15 minutes of every meeting troubleshooting connections. Now people join from any platform, on any device, with zero friction. That consistency has made a huge difference in how we run meetings internally and with clients. I also appreciate that Pexip acts as a universal bridge, letting any device, any platform, any system join the same meeting seamlessly. It helps our old room systems talk to Teams, allows clients on Zoom to join without links or plugins, and remote employees can use whatever software they prefer. Plus, it keeps us from having to replace our existing hardware to work with modern tools. It was also very easy to set up initially.

What do you dislike about the product?

The biggest pain point is the user interface and admin dashboard. It’s very technical and IT‑focused, which means it’s not intuitive for non‑technical team leads or meeting organizers. Simple tasks like setting up a temporary meeting room, updating settings, or pulling basic usage reports often require deeper navigation or even help from IT. It works, but it’s not nearly as polished or user‑friendly as consumer‑grade platforms like Zoom or Teams. First, better out-of-the-box integration with Microsoft Teams would be huge. Right now it works, but it’s not as seamless as native solutions. Things like meeting chat sync, background effects, and real-time presence status don’t carry over as smoothly as we’d like. Making those features feel native instead of bridged would eliminate small but frequent user frustrations. Second, simpler self-service tools for non-admin users. Right now, almost everything requires IT support. If team leads could create, edit, or delete temporary meeting rooms, adjust access settings, or pull basic usage reports on their own, that would reduce our IT team’s workload dramatically. Too many simple tasks are locked behind admin-level permissions.

What problems is the product solving and how is that benefiting you?

Pexip solves our interoperability issues by acting as a universal bridge for all video conferencing platforms. It lets us connect effortlessly from any device, saving time and enhancing professionalism. It also provides secure meetings, supporting on-prem and private cloud infrastructure, maintaining control over data.

What do you like best about the product?

I like Pexip's high-quality video, strong security, and easy integration with other meeting platforms. I also appreciate its user-friendly interface and stable performance during meetings. The initial setup was fairly easy and straightforward, with clear instructions and good support. Pexip is secure, reliable, and provides high-quality video and audio with good integration across platforms.

What do you dislike about the product?

Sometimes the interface feels a bit complex for new users, and it could improve by adding more customization options.

What problems is the product solving and how is that benefiting you?

I use Pexip for secure video conferencing and virtual meetings, solving issues of reliable meetings and secure communication without technical problems.