Cisco Duo Makes Secure Logins Simple and Fast
What do you like best about the product?
I really like how Cisco Duo keeps the login process simple while still being very secure. The push notifications come through quickly and are easy to approve. Overall, it does a great job of helping keep accounts safe without making things overly complicated for users.
What do you dislike about the product?
One thing I don’t like about Cisco Duo is that the push notification sometimes arrives late or doesn’t come through right away, which can be frustrating. Also, when the network is slow, the login process can feel longer than I expect.
What problems is the product solving and how is that benefiting you?
Cisco Duo helps in preventing unauthorized access and keeps company accounts secure. It reduces risk of password breaches and phishing issues. Because of this, we feel more safe while accessing work systems from anywhere, which is really helpful.
User-Friendly Authentication with Minor Backup Challenges
What do you like best about the product?
I like that Cisco Duo has a push notification feature that I can use right from my phone to connect. I find it very easy to use. The initial setup process was pretty easy as well; I just walked through the steps it provided.
What do you dislike about the product?
I don't like that if I have to factory reset my phone or get a new phone, the authentication doesn't always back up correctly and you have to redo it.
What problems is the product solving and how is that benefiting you?
I use Cisco Duo to authenticate into a client's emails in Google Workspace. It eases the use of authenticating into their workspace.
Lightweight, Easy-to-Deploy MFA Client with Great SAML App Support
What do you like best about the product?
Offers a lightweight, easy-to-deploy MFA client with comprehensive support for SAML MFA-enabled applications
What do you dislike about the product?
Recovery and device re‑enrollment can be slow or confusing
Push notifications sometimes don’t arrive unless the app is opened manually
What problems is the product solving and how is that benefiting you?
Provides an MFA solution with a more flexible and effective SAML MFA configuration option.
Secure, Reliable 2FA for Storing One-Time Codes
What do you like best about the product?
Secure way to store one time codes and a reliable 2FA product.
What do you dislike about the product?
3 digit verification on phone after trying to access a website on pc that is protected with Duo by my organization
What problems is the product solving and how is that benefiting you?
It helps us solve security issues in our organization by providing one-time codes and external 2FA.
Reliable Authenticator, But Number Entry Adds Friction
What do you like best about the product?
It is a reliable way to authenticate for website logins and a good authenticator code app at the same time.
What do you dislike about the product?
The main thing I dislike is having to type in 3 numbers that pop out on the screen into the duo app on mobile to authenticate.
What problems is the product solving and how is that benefiting you?
Solves security with logging in to sites with sensitive information.
Great Tech Support and Easy Setup
What do you like best about the product?
Tech support is great. Ease of most setups also great.
What do you dislike about the product?
Tech support is great and ease of setup.
What problems is the product solving and how is that benefiting you?
MFA adds an extra layer of security, which is really needed these days.
Multi-factor access verification has simplified password resets and improved security workflows
What is our primary use case?
My main use case for Cisco Duo is identity and access management or verification, authentications, resetting passwords, self-service password reset, and managing and improving the security layer of the environment.
I use Cisco Duo for access management or verification, for example, when resetting the password for a client and we need to verify them, we could send them a reactivation text or we can send them a Duo Push. That's how we follow the process.
Other scenarios with Cisco Duo include Duo reactivation where people change their device and receive a new one. Then we have to get it onboarded and we send the reactivation text. They can activate with a single click.
What is most valuable?
The best features Cisco Duo offers and which stand out to me is Duo Push because it's the convenient option where we can just send a Duo Push and the person can just approve the push and then right away they can get in, saving the time to type in the password.
The convenience of Cisco Duo has impacted my workflow and my clients by providing ease of access, enhanced security, reduced risk, and reducing phishing and spam instances.
I would add that the integration among different applications and partner applications, such as Microsoft and other tenants, which includes Cisco Duo sitting as an agent or an intermediary between both the APIs, is a vital feature.
Cisco Duo has positively impacted my organization by reducing the metrics taken to resolve the issue. If the person can reset a password using the self-service password reset where they can verify using a Duo Push, it saves them time because they can do that in 10 minutes. When we need to do it on the domain controller and we need to sync over the password with the domain, it could take more than 30 minutes. We are definitely saving out of 30 minutes here.
What needs improvement?
I believe Cisco Duo needs to be improved on the delay process because there is a delay when we send a Duo Push or when we are signing into any applications. We can work on making it faster and speed this up. That's the part we need to work on, and on the outages, instances where we face issues with Cisco Duo and they are disabled, and systems are not working.
While the user interface of Cisco Duo is good and does not need to improve as it is quite user friendly, we do need to improve on the API because that is causing a delay in the process of revoking the tokens. The tokens are being sent a little late. Sometimes it has happened with me on multiple clients.
For how long have I used the solution?
I have been using the solution for about four years.
What do I think about the stability of the solution?
In my experience, Cisco Duo is stable but not agile and not optimized, as there are delays when using the application and delays with APIs.
How are customer service and support?
The customer support for Cisco Duo is great.
Which solution did I use previously and why did I switch?
My organization used Microsoft Authenticator before Cisco Duo, and I switched because it was an option. I switched from Microsoft Authenticator to Cisco Duo because the GCP one is on Microsoft Azure.
What was our ROI?
Looking back at my initial investment in Cisco Duo versus the total value it has delivered over time, I see that it has paid more than what we invested, so we are getting a good return and a good service with improved security.
What other advice do I have?
My advice to others looking into using Cisco Duo is that they can go for the product. I would rate this product a 9.
Seamless ID Verification Across Devices
What do you like best about the product?
I like that Cisco Duo allows me to verify my identity on different platforms and devices I have, which makes it convenient to do that on my personal device. It makes it valuable because I can access the sensitive information I need without having to go through other channels or apps. Plus, the initial setup was extremely easy.
What do you dislike about the product?
Nothing.
What problems is the product solving and how is that benefiting you?
Cisco Duo lets me verify my identity easily and access sensitive information, making it convenient across different platforms and personal devices.
Easy to Use with Multiple Verification Options
What do you like best about the product?
It’s easy to use and offers several verification options.
What do you dislike about the product?
The only downside is that it relies on a phone for verification. What happens if my phone is broken or lost? Just a suggestion: maybe an email address could be added as an alternative verification option.
What problems is the product solving and how is that benefiting you?
None so far.
Log analysis has strengthened threat detection and builds customer confidence
What is our primary use case?
My main use case for Cisco Duo is to detect network-based threats.
There is one situation where malware is downloaded via a link, and Cisco Duo has blocked this URL, demonstrating how I use Cisco Duo as a detector for network-based threats.
We can correlate Cisco Duo with other data sources such as cloud and Azure, which represents another interesting scenario about how I use Cisco Duo.
What is most valuable?
The best feature Cisco Duo offers is its simplicity.
The interface is what makes Cisco Duo simple for me.
Cisco Duo has positively impacted my organization as we can analyze the logs to detect threats.
Analyzing logs and detecting threats with Cisco Duo helps customers gain confidence in our company, showing the positive effects it has had on my organization.
What needs improvement?
Cisco Duo could be improved with more interesting rules or correlation rules between all the data sources such as Windows and Azure.
For how long have I used the solution?
I have been using Cisco Duo for six months.
What other advice do I have?
I have not yet implemented Cisco Duo's end-to-end phishing resistance with capabilities such as proximity verification to strengthen my organization's ability to defend against modern phishing and identity-based attacks.
There are no other improvements needed with Cisco Duo that we have not discussed. I would rate this product an 8.
