Sales Hub Professional

What do you like best about the product?

I like how easy HubSpot Sales Hub is to use and how everything is organized in one place. The lead tracking, deal management, and automation features are especially useful. I also appreciate that it has a simpler interface than our previous CRM and offers better sales automation and easier lead and deal tracking, which helps keep the sales process organized and efficient.

What do you dislike about the product?

The pricing can feel a bit high for smaller teams, and some advanced features take time to learn. The interface could also be a little simpler by reducing the number of options shown at once and making advanced features easier to find. A cleaner navigation menu would also help new users get started faster.

What problems is the product solving and how is that benefiting you?

I use HubSpot Sales Hub to keep track of leads and follow-ups, organize deals, and streamline my sales process for more efficiency.

What do you like best about the product?

I like using HubSpot Sales Hub because it gives me a more centralized place to manage customer information. Having emails, customer activity, deals, and other information all in one spot is very helpful.

I also like that I can track and send emails directly through HubSpot. The automated sequences are another feature I find useful because they help with consistent follow-up. I also like having the built-in AI tools available, as they can be helpful for certain tasks.

One area I struggle with is the task system. There are so many task options and notifications that it can become overwhelming, and the tasks aren't always filtered or organized in a way that makes them easy to keep track of. It can feel like the task notifications take over my email and make it harder to identify what actually needs my attention.

I also wish HubSpot had a more organized file-storage system. I would like to be able to save documents in specific folders, similar to how files can be organized in Microsoft. Right now, there can be a lot of information attached to a contact or deal, but it doesn't always feel structured or easy to navigate. Having a cleaner folder system for layouts, quotes, drawings, receipts, and other project documents would make it much easier to find what I need.

Overall, I really like HubSpot for keeping customer information and communication centralized, but I think the organization of tasks, notifications, and files could be improved significantly.

What do you dislike about the product?

Navigating HubSpot has been pretty simple overall, and my experience with the platform has been fairly smooth. There are still a lot of tabs and features that I haven't explored yet, but the areas I use regularly have been easy enough to navigate.

As far as integration goes, we've integrated HubSpot with our email, and that has been really helpful. I like being able to have my emails tracked and automatically saved within the customer's CRM. Being able to send automated emails and sequences has also helped minimize some of the manual work and has made my follow-up process more efficient.

I don't personally handle the pricing or payment side of HubSpot, so I don't have much feedback to provide regarding the cost or overall value from a company pricing perspective.

What problems is the product solving and how is that benefiting you?

I don't have much insight into the pricing since I don't manage the company's HubSpot subscription or billing. From a user perspective, I can speak more to the functionality and how it fits into my day-to-day work. But I definitely think it's worth the money

The initial onboarding and learning process has been relatively straightforward. The areas I use most often were easy to pick up, although HubSpot has a lot of features and tabs that I haven't explored yet. I think having more guided training or recommendations based on a user's specific role could make it easier to discover and take advantage of the features that are most relevant to their day-to-day work.
Overall, HubSpot has performed well for me. The features I use regularly, such as email tracking, CRM activity, and sequences, have been reliable and have helped streamline my workflow. There are times when the amount of information and notifications can feel overwhelming, but overall the platform has been smooth to use.

What do you like best about the product?

I like how HubSpot Sales Hub makes managing leads easy and provides good analytics on calls made. I find the sequences feature particularly valuable for its good analytics on email campaigns. The integration with RingCentral is great for making calls seamlessly.

What do you dislike about the product?

One thing that doesn't work well for me with HubSpot Sales Hub is that the call automation in sequences starts automatically with a phone number, but we sometimes need it to work with a mobile number, which isn't possible. It would be better if we could select which field to use for call automation.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub makes managing leads easy and provides analytics for calls. I find the sequences feature and RingCentral integration for seamless calls valuable.

What do you like best about the product?

I like the ease of use of HubSpot Sales Hub.

What do you dislike about the product?

The ability to create custom rules is limited. In customizing records, the conditional logic needs to be more complex. There's not enough customization in terms of what users can edit and under which conditions. For instance, when viewing a card in a record, the current conditional logic is based on just one property. I can't set it up to display the card only when property X is 1 and property Y is 2, preventing more advanced matrixing scenarios.

What problems is the product solving and how is that benefiting you?

I use HubSpot Sales Hub for client relationship management, automation, and data handling.

What do you like best about the product?

Ease of use, AI is enabled and allows for quick search topics

What do you dislike about the product?

Not built for sales, it's built for marketing good for smaller sales lead businesses

What problems is the product solving and how is that benefiting you?

Automation of emails to HS, AI reviews or catch ups to speed up account knowledge

What do you like best about the product?

Keeps tasks in front of me, and being able to segment the task. I also like that we can now see website or research being made on billboards.

What do you dislike about the product?

I wish the HubSpot had a tool for how many emails I sent out and separate them out by cold calls or follow ups so that I can easily take the numbers and put them in my report. I also wish their were more categories for businesses like HVAC, or plumbing as I tend to work with a handful of businesses in these categories.

What problems is the product solving and how is that benefiting you?

Less time looking through a spreadsheet to see who I need to reach out to.

What do you like best about the product?

Tracking deal stages is helpful, and it isn’t too difficult for sales reps to use or manage. It’s also easy to integrate with other apps, and performance has been good. We can see some ROI as it becomes our only source of truth (we’re still working on that). Support has been helpful whenever we’ve needed it, and the AI is fine.

What do you dislike about the product?

Support isn’t always available, especially through the chat function. There are also specific features I’d like to have, but they aren’t always available either, even though they’re frequently mentioned on the forums.

What problems is the product solving and how is that benefiting you?

It serves as a single source of truth, bringing greater visibility, faster deal velocity, and more transparency across the organization.

What do you like best about the product?

HubSpot brings contacts, deals, emails and marketing activities together in one clean, well-organized CRM. The interface is intuitive, so getting started takes very little time even without dedicated training. I especially appreciate how easy it is to track every interaction with a contact on a single timeline, and the automation features save a lot of repetitive manual work. The integrations with common tools such as Gmail and calendars work smoothly, and the free tier is generous enough to start using it seriously before upgrading.

What do you dislike about the product?

The main downside is pricing: once you need advanced features, the jump from the free or Starter plans to Professional is significant, especially for small teams and side projects. Some advanced reporting and customization options sit behind higher tiers, and with so many features it can take a while to discover everything the platform offers.

What problems is the product solving and how is that benefiting you?

Before HubSpot, contact and lead information was scattered across emails, spreadsheets and notes. Now everything lives in one place, so I always know the status of each contact and what the next step is. This has made follow-ups more consistent, reduced the time spent on manual data entry, and given me a much clearer view of the pipeline.

What do you like best about the product?

I had never used HubSpot before this job, but I found my way around within a few days, which was very easy. The feature I rely on most is the Aircall integration because every call lands on the customer's record together with the recording. This helps me quickly see previous agreements when someone rings again about the same order. I also value the contact timeline that shows every logged Aircall call with its recording next to past orders, followed by contact notes for allergies and saved lists for our office catering clients. This setup saves me from asking customers the same questions twice. Support has always replied quickly, adding to the positive experience.

What do you dislike about the product?

My main reservation is the pricing. Tickets belong to Service Hub, which is not part of our plan, so complaints about wrong or late orders are logged in a shared spreadsheet. I would gladly give up the deal pipelines I never touch in exchange for proper ticketing in the same subscription.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub connects Aircall calls to customer histories, helping me instantly decide on resolutions for complaints. The timeline feature saves time with detailed customer records, preventing repeated information requests and speeding up order confirmations for large clients.

What do you like best about the product?

finally a place to keep all of my contacts and easily maintain contact.

What do you dislike about the product?

all of the client contact clutters up my email inbox

What problems is the product solving and how is that benefiting you?

I'm staying in touch with my clients and industry partners in a way I never could have before