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Guru Enterprise AI Knowledge Platform
Guru is the governed knowledge layer for enterprise AI. When company knowledge is fragmented, outdated, or ungoverned, AI produces unreliable answers, creates compliance risk, and erodes trust. Guru solves this at the foundation - structuring and strengthening scattered knowledge, enforcing centralized policy and permissions across every AI consumer, and delivering cited, permission-aware answers to every person and AI system in your stack. Unlike platforms that connect and retrieve, Guru governs and improves: verification workflows and AI-driven maintenance keep knowledge accurate automatically, and every correction propagates instantly across every surface and MCP-connected tool. The result is a knowledge layer that gets more accurate the longer it runs, with full audit logs, lineage, and compliance controls built in.
Reviews (2339)
Anonymous
Easy-to-Use Guru AI, with Room to Simplify Updates
Reviewed on Oct 26, 2026
Review provided by G2
What do you like best about the product?
I like Guru AI the most; it’s been a great addition. I like that I can ask it for specific Guru cards and it directs me to them. The initial setup was super easy and user friendly.
What do you dislike about the product?
When a Guru card gets updated, I have to scroll all the way down to mark it as read, and it takes time. I’d rather have one banner show all the updates instead of having a separate banner for each update.
What problems is the product solving and how is that benefiting you?
I use Guru to handle cases and stay within the needed guidelines.
Andre C.
Fast Knowledge Search with a Clean, Training-Friendly UI
Reviewed on Oct 26, 2026
Review provided by G2
What do you like best about the product?
I find Guru easy to read, edit, and add content to. I like being able to manage which teams can access specific cards and group pages, share articles with people I’m training, and highlight information on pages. I can find information quickly with Guru AI or keyword search, which helps in our data-heavy project. The clean UI makes the experience good for both trainers and trainees. I also use favorites a lot to get back to group cards, and I find collections helpful for different lines of business and teams.
What do you dislike about the product?
I don't have any complaints about it to be honest, it just makes work easier.
What problems is the product solving and how is that benefiting you?
I can easily share Guru articles with the people I’m training or helping, and highlight information for them while editing Guru pages.
Matheus L.
Guru: Fast, Customizable Knowledge Base with Excellent AI Card Suggestions
Reviewed on Oct 23, 2026
Review provided by G2
What do you like best about the product?
We use Guru daily, it's an excellent customizable instruction manual with many different cards that cover many, many issues, it contains the procedures that we'll take during customer support cases, how to identify when to use those procedures and when not to, it's really well built, customizable and it runs quick, the AI feature works great, identifying the correct card to the issue I'm having and showing me the steps that I need to take to solve the case.
What do you dislike about the product?
The amount of information can be overwhelming for new users, but that is something that we can deal with better as time passes.
What problems is the product solving and how is that benefiting you?
Creating, organizing and sharing information related to customer support.
Information Technology and Services
Love the Follow Button for Easy Updates
Reviewed on Oct 20, 2026
Review provided by G2
What do you like best about the product?
I love the follow button so I can have updates if there is new information
What do you dislike about the product?
As of the moment, I do not see anything that I dislike. A suggestion instead: change the color theme, let the users have the freedom to choose what they want
What problems is the product solving and how is that benefiting you?
When searching for an article, the information is provided from the most relevant going down to the least
Valeria M.
Guru Always Delivers Helpful Answers and Reviewable Cards
Reviewed on Oct 19, 2026
Review provided by G2
What do you like best about the product?
I love that I can post a question or write about a particular case in which I need help with deciding which process is best to proceed with and Guru always gives me the results. Also provides Guru cards I can review for further information.
What do you dislike about the product?
So far I haven't had any issues or anything that feels lacking. I have no complaints.
What problems is the product solving and how is that benefiting you?
Quick answers when I need to know about how to proceed with a particular process in solving or helping a customer's case
Ezzalden a.
Easy interface, fast results, and a hugely helpful AI assistant
Reviewed on Oct 14, 2026
Review provided by G2
What do you like best about the product?
Easy to access, with an even easier interface. The AI assistant is a huge help too—rather than digging through articles, I can just type my question and it finds the right article and summarizes it for me. Support is also very helpful, and the results come back really fast.
What do you dislike about the product?
Although the AI is a huge time-saver, it isn’t the most accurate AI I’ve worked with. Sometimes it shows bad results or ones that are unrelated, and I really hate that it isn’t integrated with Slack for easier access.
What problems is the product solving and how is that benefiting you?
guro is acting as our go-to knowledge base so it helps me really good in my work in case I have forgotten anything related to the knowledge so beneficial for day to day operations
Jeff G.
Quick, Spot-On Results and Affordable for Our Non-Profit
Reviewed on Oct 12, 2026
Review provided by G2
What do you like best about the product?
The results Guru returns are quick and spot on. Making sure the cards are tagged well makes sure these results are accurate.
What do you dislike about the product?
We haven't found any downsides as of yet. Being a non-profit organization, the annual cost is quite affordable and our leadership is quite pleased this fits in our budget.
What problems is the product solving and how is that benefiting you?
We are able to make cards for so many topics and processes. All this information is at our customer service teams' fingertips and they're able to access minutes after it has been created.
Music
User-Friendly, Easy-to-Use Knowledge Base Platform
Reviewed on Oct 12, 2026
Review provided by G2
What do you like best about the product?
userfriendly and easy to use, great knowledge base platform
What do you dislike about the product?
there is not much that I dislike about it
What problems is the product solving and how is that benefiting you?
helping manage new information and create platform for existing knowledge base
Education Management
Helps Me Find Resources and Answer Tough Questions Fast
Reviewed on Oct 11, 2026
Review provided by G2
What do you like best about the product?
It helps me find resources and answer tough questions when I’m stuck.
What do you dislike about the product?
So far, I haven’t found anything I dislike.
What problems is the product solving and how is that benefiting you?
Answer questions on the fly when every second counts.
Events Services
Streamlines Company Knowledge with a Smart, Cohesive AI Assistant
Reviewed on Oct 09, 2026
Review provided by G2
What do you like best about the product?
It streamlines all of our company information. I love that I can type things into the AI assistant and it will come up with cohesive responses based on everything in our library.
What do you dislike about the product?
I wish it could conduct analysis on the data we input and make predictions based on that info.
What problems is the product solving and how is that benefiting you?
Keeping track of our company approach for responding to RFPs/RFIs.