Sold by: Guru
Deployed on AWS
Guru is the governed knowledge layer for enterprise AI. When company knowledge is fragmented, outdated, or ungoverned, AI produces unreliable answers, creates compliance risk, and erodes trust. Guru solves this at the foundation - structuring and strengthening scattered knowledge, enforcing centralized policy and permissions across every AI consumer, and delivering cited, permission-aware answers to every person and AI system in your stack. Unlike platforms that connect and retrieve, Guru governs and improves: verification workflows and AI-driven maintenance keep knowledge accurate automatically, and every correction propagates instantly across every surface and MCP-connected tool. The result is a knowledge layer that gets more accurate the longer it runs, with full audit logs, lineage, and compliance controls built in.
4.7
Overview
Enterprise AI Is Only as Good as the Knowledge Behind It
When company knowledge is fragmented across dozens of tools, duplicated, outdated, or ungoverned, AI produces unreliable answers, creates compliance risk, and erodes trust. The problem isn't the model, it's the knowledge. And connecting more sources to a retrieval layer doesn't fix it. It just retrieves the same messy, conflicting content at scale.
Guru solves this at the foundation. Guru is the self-improving, governed knowledge layer that powers enterprise AI.
How Guru Works
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Structure & Strengthen
Knowledge Agents ingest content from 100+ enterprise sources, inheriting original access controls, and actively transform it. They deduplicate, reconcile conflicts, surface gaps, and create structured documentation where none existed. Knowledge gets stronger the moment it enters the system.
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Govern & Continuously Improve
Guru enforces centralized policy, permissions, citations, and audit trails across all knowledge and all AI consumers. Verification workflows, usage-based signals, and AI-driven maintenance surface what's stale, what's missing, and what needs expert review, handling up to 80-90% of verification automatically. When an expert corrects something once, that improvement becomes the new truth everywhere, instantly.
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Power Every AI & Human Workflow
Guru surfaces trusted knowledge wherever work happens: Slack, Teams, the browser, and the Guru web app. Through MCP, your AI tools and agents pull from the same governed knowledge layer without rebuilding RAG, permissions, or governance per tool. Guru is the layer underneath your existing stack, not a destination competing with it.
The Result
A knowledge layer that gets more accurate over time, not less, with full lineage, audit logs, and policy alignment across every answer it powers.
Proven Outcomes
- Improved knowledge trust scores from 60% to 100%
- Reduced manual verification time from six hours per week to under one hour
- Reduced support ticket volume by 48% through fully autonomous Knowledge Agent resolution
Built for Enterprise AI Programs
Guru is built for mid-market and enterprise organizations deploying AI at scale with the governance depth, auditability, and integration fit that IT, compliance, and security teams require:
- SOC 2 Type II
- HIPAA support
- GxP support
- DLP masking
- SSO/SAML
- SCIM
- Role-based access controls
- Data encryption at rest
- Data encryption in transit
Highlights
- Self-improving knowledge, not static retrieval. Guru's verification workflows and AI-driven maintenance keep knowledge accurate automatically. Experts correct once; updates propagate across every surface and every MCP-connected AI tool.
- Centralized governance for every AI consumer. One policy model enforces least-privilege permissions, citations, audit logs, and compliance controls across humans and AI systems - whether answers are delivered by Guru, Copilot, ChatGPT, or any agent in your stack.
- Enterprise-ready out of the box. SOC 2 Type II, HIPAA, SCIM, DLP masking, SSO (SAML), and 100+ source connectors. Inherit existing permissions at ingestion. No custom RAG pipeline or months-long build required.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Guru Enterprise AI Platform | Guru is the governed knowledge layer for enterprise AI. When company knowledge is fragmented, outdated, or ungoverned, AI produces unreliable answers, creates compliance risk, and erodes trust. Guru solves this at the foundation - structuring and strengthening scattered knowledge, enforcing centralized policy and permissions across every AI consumer, and delivering cited, permission-aware answers to every person and AI system in your stack. Unlike platforms that connect and retrieve, Guru governs and improves: verification workflows and AI-driven maintenance keep knowledge accurate automatically, and every correction propagates instantly across every surface and MCP-connected tool. The result is a knowledge layer that gets more accurate the longer it runs - with full audit logs, lineage, and compliance controls built in. | $50,000,000.00 |
Dimensions summary
This listing has one pricing dimension, billed per user under a contract. You pay based on the number of people who access the governed knowledge platform. Pricing is not usage-based or split into instance sizes or add-ons. Instead, it scales with your user count over the committed term. Your contract includes platform access, knowledge governance, and delivery of cited, permission-aware answers to both people and connected AI systems. To set the right user count and term for your organization, you work with the vendor to scope the engagement.
Top-of-mind questions for buyers
A user is any person who accesses the governed knowledge platform. Each individual account counts as one user. AI systems that pull knowledge through MCP connections are not billed as users. Instead, they consume the same governed knowledge layer your people access, under the same permissions.
Your contract covers the knowledge platform plus a solution engineering team. That team helps design your knowledge architecture, configure AI agents, set up integrations, and run ongoing optimization reviews. You also get governance controls like centralized permissions, audit logs, and DLP masking. Your team keeps day-to-day control of the environment.
Cost scales with your user count, not with the number of connected tools. The platform connects to over 100 enterprise apps and delivers knowledge to AI tools through MCP. Adding these connections lets your existing AI tools pull from the same governed knowledge without rebuilding permissions per tool.
www.getguru.com+2
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
We have live support present inside our application or you can write an email to our support team at support@getguru.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Anonymous
Easy-to-Use Guru AI, with Room to Simplify Updates
Reviewed on Oct 26, 2026
Review provided by G2
What do you like best about the product?
I like Guru AI the most; it’s been a great addition. I like that I can ask it for specific Guru cards and it directs me to them. The initial setup was super easy and user friendly.
What do you dislike about the product?
When a Guru card gets updated, I have to scroll all the way down to mark it as read, and it takes time. I’d rather have one banner show all the updates instead of having a separate banner for each update.
What problems is the product solving and how is that benefiting you?
I use Guru to handle cases and stay within the needed guidelines.
Andre C.
Fast Knowledge Search with a Clean, Training-Friendly UI
Reviewed on Oct 26, 2026
Review provided by G2
What do you like best about the product?
I find Guru easy to read, edit, and add content to. I like being able to manage which teams can access specific cards and group pages, share articles with people I’m training, and highlight information on pages. I can find information quickly with Guru AI or keyword search, which helps in our data-heavy project. The clean UI makes the experience good for both trainers and trainees. I also use favorites a lot to get back to group cards, and I find collections helpful for different lines of business and teams.
What do you dislike about the product?
I don't have any complaints about it to be honest, it just makes work easier.
What problems is the product solving and how is that benefiting you?
I can easily share Guru articles with the people I’m training or helping, and highlight information for them while editing Guru pages.
Matheus L.
Guru: Fast, Customizable Knowledge Base with Excellent AI Card Suggestions
Reviewed on Oct 23, 2026
Review provided by G2
What do you like best about the product?
We use Guru daily, it's an excellent customizable instruction manual with many different cards that cover many, many issues, it contains the procedures that we'll take during customer support cases, how to identify when to use those procedures and when not to, it's really well built, customizable and it runs quick, the AI feature works great, identifying the correct card to the issue I'm having and showing me the steps that I need to take to solve the case.
What do you dislike about the product?
The amount of information can be overwhelming for new users, but that is something that we can deal with better as time passes.
What problems is the product solving and how is that benefiting you?
Creating, organizing and sharing information related to customer support.
Information Technology and Services
Love the Follow Button for Easy Updates
Reviewed on Oct 20, 2026
Review provided by G2
What do you like best about the product?
I love the follow button so I can have updates if there is new information
What do you dislike about the product?
As of the moment, I do not see anything that I dislike. A suggestion instead: change the color theme, let the users have the freedom to choose what they want
What problems is the product solving and how is that benefiting you?
When searching for an article, the information is provided from the most relevant going down to the least
Valeria M.
Guru Always Delivers Helpful Answers and Reviewable Cards
Reviewed on Oct 19, 2026
Review provided by G2
What do you like best about the product?
I love that I can post a question or write about a particular case in which I need help with deciding which process is best to proceed with and Guru always gives me the results. Also provides Guru cards I can review for further information.
What do you dislike about the product?
So far I haven't had any issues or anything that feels lacking. I have no complaints.
What problems is the product solving and how is that benefiting you?
Quick answers when I need to know about how to proceed with a particular process in solving or helping a customer's case