Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
55 reviews
from
External reviews are not included in the AWS star rating for the product.
CommBox: Efficient Customer Service Management with Room for Simplification
What do you like best about the product?
I like how CommBox helps manage the company's customer service by handling customer inquiries across multiple channels in one place, making communication with customers much more efficient. It also improves our team's organization, enhances agent efficiency, and enables faster and more productive responses. I appreciate that it helps us manage all customer communication in one place and respond faster. It's easy to use and makes managing customer conversations much more efficient.
What do you dislike about the product?
As more automations are added, the flow becomes complex, which makes it harder to view the process clearly and make updates or changes.
What problems is the product solving and how is that benefiting you?
I use CommBox to manage customer service, making customer communication efficient and organized, allowing faster responses across channels and improving agent productivity.
CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock
What do you like best about the product?
With CommBox, we in Hispanos Services have shifted how we handle customer interactions. We now respond to customers 24/7 and capture leads around the clock, even when our team is offline. This has honestly made scaling our business so much easier and has helped us work smarter. It’s made a significant difference in our efficiency and brand presence. We highly recommend CommBox for any team looking to stay competitive and improve their lead management without increasing costs
What do you dislike about the product?
Since CommBox is such a comprehensive and powerful platform with so many features, the initial learning curve can be a bit steep. It takes some time to fully explore every capability and automation available, but once you get the hang of it, the results are definitely worth the effort
What problems is the product solving and how is that benefiting you?
Before CommBox, our main challenge was the limitation of our operating hours. We were losing potential leads and leaving customer inquiries unanswered during the night or weekends. As a growing business, we couldn't afford to have a 24/7 live team, but we also couldn't afford to miss those opportunities in a competitive market.
CommBox solved this by providing a robust automated system that handles interactions 24/7. We now capture every single lead, even when our team is offline, ensuring no opportunity slips through the cracks. It has allowed us to scale our operations and improve our Customer Experience. It has honestly made our business more efficient and our brand much stronger.
CommBox solved this by providing a robust automated system that handles interactions 24/7. We now capture every single lead, even when our team is offline, ensuring no opportunity slips through the cracks. It has allowed us to scale our operations and improve our Customer Experience. It has honestly made our business more efficient and our brand much stronger.
Professional Setup and Intuitive, Flexible Platform
What do you like best about the product?
I like that CommBox makes communicating with our customers and employees much easier. I appreciate their distinct can-do attitude and the fact that they're always up for the task. It's an easy-to-use platform and highly flexible, even if you're not a tech specialist. I find it valuable that with CommBox, you can make changes like altering the bot's text output or adding a customer easily without needing to contact support. The initial setup is one of the best parts, as they are true professionals at setting up a new client, being very clear and attentive to our needs.
What do you dislike about the product?
We haven't fully explored everything the platform can do yet, but it's clear there's still a lot more value we can unlock.
What problems is the product solving and how is that benefiting you?
CommBox makes communication with customers and employees easier. It's an easy-to-use platform that's highly flexible, allowing me to make changes without needing support.
Transformative Omni-channel Communication Hub
What do you like best about the product?
I love using CommBox as our Omni channel customer communication hub, as it centralizes conversations from various digital channels like WhatsApp and email into one agent workspace. This makes handling high-touch VIP requests efficient. I appreciate how it improved our responsiveness and reduced missed messages by giving us a clear, consistent customer history per request. What I like most is the ease of managing everything in one place and the platform's speed and flexibility in adapting to changes. The speed and efficiency for agents, along with templates, internal notes, and clear conversation history, help us respond quickly and consistently. The smooth handoff between teams, allowing us to transfer conversations while keeping full context, improves coordination and reduces back-and-forth. I also find the rapid development and dynamic improvements valuable, as adjustments and improvements can be delivered quickly, supporting evolving processes. Additionally, the scalability for new channels and processes is straightforward without needing to rebuild everything from scratch.
What do you dislike about the product?
Overall, it works very well for us beyond more flexible reporting dashboards, stronger automation, routing, and a few UI/UX improvements, search filters, and queue management. I’d also like to see a clear channel for customer feature suggestions. Regular training sessions/workshops would help maintain consistent usage across our rotating teams and changing call center managers.
What problems is the product solving and how is that benefiting you?
I use CommBox as a centralized communication hub. It streamlined our customer interactions by eliminating fax, enhancing response times, and providing consistent conversation history. The platform's speed, flexibility, and templates boost agent efficiency and support seamless collaboration and scalability across multiple channels.
Easy Flowchart Interface That Scales to Advanced Integrations
What do you like best about the product?
You can learn the system’s basics in just a few days and get started quickly. It uses a friendly, easy-to-understand, flowchart-like interface, while still being robust enough to enable and support advanced functionality and connectivity with other systems within my org.
What do you dislike about the product?
While customer support is friendly and communicative, I’ve run into multiple bugs in the system. Some took weeks to fix, and others I’ve had to learn to work around just to avoid them. Even now, I still occasionally stumble across new issues and end up reaching out to support often about bugs that still haven’t been resolved.
What problems is the product solving and how is that benefiting you?
CommBox helps me reach out to thousands of customers my org works with. It’s been really useful for communication, and the "Templates" and "Campaigns" features make it easier to keep customers updated at all times.
Simple and easy to use
What do you like best about the product?
its easy to use and simple. The implementation is easy. Customer support is great. There are a great number of features.
What do you dislike about the product?
The frequency isnt used much on my end. the ease of integragation could use some work.
What problems is the product solving and how is that benefiting you?
CommBox provides tools for segmenting and personalizing communication based on customer data and interaction history. This helps businesses tailor their responses and offers to individual customer needs, improving engagement and loyalty.
API integration
What do you like best about the product?
Whatsapp support, tags and dashboards. it's ok for CSM team
What do you dislike about the product?
The team helped us in the integration, with documation and phone support help.
What problems is the product solving and how is that benefiting you?
it's our CSM center for all clients communications
CommBox Helped Us Win Multi-Million Dollar Deals and Saved 900+ Hours of Cold Calling with WhatsApp
What do you like best about the product?
We can connect with customers across channels like WhatsApp, chat, messenger, and email— in one Unified Inbox.
Instead of making cold calls, we can reach thousands of customers through personalized WhatsApp campaigns, saves uf time and effort.
We receive high-intent, qualified leads directly from our website or WhatsApp channels.
The platform is friendly and easy to use and implement.
CommBox's team contact me and offer me efficient ways to use the platform.
We can close deals faster!
Instead of making cold calls, we can reach thousands of customers through personalized WhatsApp campaigns, saves uf time and effort.
We receive high-intent, qualified leads directly from our website or WhatsApp channels.
The platform is friendly and easy to use and implement.
CommBox's team contact me and offer me efficient ways to use the platform.
We can close deals faster!
What do you dislike about the product?
We still haven't discovered the full capabilities of the platform. Sure we can get more out of it.
What problems is the product solving and how is that benefiting you?
Lead collection: CommBox has significantly streamlined our lead collection and sales processes for real estate clients, accelerating multi-million dollar deals.
CommBox enhanced our ability to convert high-quality leads, with leads entering our website through CommBox's chat or WhatsApp being ready to buy.
CommBox's WhatsApp campaign solution allows us to send marketing messages and offers to cold leads, reaching thousands of customers in seconds.
CommBox also offered us an automated chatbot solution that can qualify leads from our website.
Results with CommBox
- Streamlined the lead collection process across multiple channels
- Saved over 900 hours of cold calling, 20 workdays per month.
- Sales reps only engage with high-intent customers
- Closed multi-million dollar deals
CommBox enhanced our ability to convert high-quality leads, with leads entering our website through CommBox's chat or WhatsApp being ready to buy.
CommBox's WhatsApp campaign solution allows us to send marketing messages and offers to cold leads, reaching thousands of customers in seconds.
CommBox also offered us an automated chatbot solution that can qualify leads from our website.
Results with CommBox
- Streamlined the lead collection process across multiple channels
- Saved over 900 hours of cold calling, 20 workdays per month.
- Sales reps only engage with high-intent customers
- Closed multi-million dollar deals
100% worth it
What do you like best about the product?
When you cannot find the words or try to explain something with out writing a book, commbox has you covered. The Ai wrote what i could not, in less words and more professional
What do you dislike about the product?
I have not found anything with commbox that i do not like
What problems is the product solving and how is that benefiting you?
I dont really understand the question, commbox is not solving any problem for me, other than writing what i wanted to write but in less words and more professional
CommBox makes it easy to effectively communicate with customers
What do you like best about the product?
I love the ability that CommBox gives you to connect with your customer in a convenient way for both parties.
What do you dislike about the product?
I wish every company I dealt with as a customer utlizied CommBox
What problems is the product solving and how is that benefiting you?
CommBox has helped me as a customer when I need to quickly communicate with a sale representative - I ususually have my problem resolved quickly.
showing 1 - 10