Impartner PRM SaaS

What do you like best about the product?

I like that Impartner PRM has all the bells and whistles. I also appreciate knowing that it has what I want. Setting it up was easy, which was a definite plus.

What do you dislike about the product?

I find it hard to clearly find what I want, and I find the back end admin not intuitive.

What problems is the product solving and how is that benefiting you?

Impartner PRM centralizes partner information and manages deal registrations, making partner-related sales activity more organized.

What do you like best about the product?

Many configuration options. Responsive team.

What do you dislike about the product?

Product can be quite complex in places. Difficult to find what I need quickly.

What problems is the product solving and how is that benefiting you?

Information sharing to partners, self-serve of resources and understanding partner portal usage.

What do you like best about the product?

The platform offers a strong set of features that make it easy to manage partner programs and adapt to different business needs. I also like how seamlessly it integrates with systems like Salesforce, allowing me to get a complete picture of partner performance and program activity without having to switch between multiple tools.

Another major advantage is the unlimited user seats, which makes it easy to provide access to everyone who needs it without worrying about additional licensing costs. Overall, it's a powerful, scalable platform that supports collaboration across teams.

I would also like to recognize Marissa Strunk, who has been a tremendous support throughout our experience. Her responsiveness, expertise, and willingness to help have made a significant difference in ensuring we get the most value from the platform.

What do you dislike about the product?

One area where I think Impartner PRM could improve is the user interface. While the platform is powerful and offers a lot of functionality, I sometimes find it challenging to locate specific features or figure out the right steps to achieve a particular outcome. The navigation can feel a bit overwhelming at times, especially when you're trying to complete a task quickly. A more intuitive layout and easier access to commonly used features would help improve the overall user experience.

What problems is the product solving and how is that benefiting you?

We work with a diverse partner ecosystem, so providing targeted outreach and relevant content to different partner groups is very important to us. One improvement I'd like to see is more flexibility and customization within the available widgets and dashboards. This would allow us to better segment partners, surface relevant information, and create a more personalized experience.

I'd also like to see continued enhancements around training and learning management, particularly with SCORM file support. Our goal is to make it easy for partners to access training, complete courses, and get certified without friction. Improved support and management of SCORM-based training content would help us deliver a more seamless learning experience and drive greater partner engagement.

Overall, more flexible widgets combined with stronger training capabilities would help us better support our partners and provide a more effective and user-friendly experience.

What do you like best about the product?

I like the customization aspect of Impartner PRM. Basic knowledge of html can help you create beautiful landing pages to suit your partners' needs. Before Impartner, we did not have a standard way for our referral partner to submit referrals. Now, they have a defined process, and we can require the necessary details up front to avoid unnecessary back and forth communication.

What do you dislike about the product?

I wish a few of the features were more intuitive. Specifically, there are a few "workarounds" to get results that I believe should be more out of the box. When we want to send a notification to our partners, we have to set up a lengthy conditional workflow and manually trigger the send of the notification. For referral approval, we need to set up an individual workflow for each sales rep at our company. This can be time consuming and is a steep learning curve for new users of Impartner at our company.

What problems is the product solving and how is that benefiting you?

We have had amazing support from Hannah, our CSM. She is quick to answer any of our questions and directs us to the best resource. We always feel supported and if something isn't available yet, they make sure to relay our feedback to the appropriate teams.

What do you like best about the product?

Give autonomy and visibility to our partners who normally do not have another tool to do so.

What do you dislike about the product?

Mainly, I find the integration with Hubspot difficult to handle and not very good. It requires too many workarounds that are not very useful either. The workflows are poor, the conditionals are bad, and the partner portal is not very customizable. Additionally, the initial setup was practically impossible and not intuitive.

What problems is the product solving and how is that benefiting you?

Impartner PRM allows us to give autonomy and visibility to our partners, who normally do not have another tool to do so.

What do you like best about the product?

What I like most about Impartner PRM is how it centralizes and streamlines partner management. It makes it easier to manage partner onboarding, content, deal registrations, and day-to-day partner interactions in one place. The platform also provides good visibility into partner activity and helps reduce manual processes, making partner operations more scalable and efficient.

What do you dislike about the product?

The platform can take some time to configure and customize, especially when setting up more complex partner processes or workflows. Some areas could also have a more intuitive user experience, but overall the platform is flexible and provides a good range of capabilities once it is properly configured.

What problems is the product solving and how is that benefiting you?

Impartner PRM helps solve the challenge of managing partner operations across multiple processes and systems. It centralizes partner information, onboarding, content, deal registration, and partner communications in one platform. This improves visibility, reduces manual work, and makes it easier to standardize and scale partner processes as the partner ecosystem grows.

What do you like best about the product?

Impartner PRM provides a centralized, easy-to-manage platform for supporting and engaging partners. It helps keep partner resources, communication, and program information organized and accessible in one place.

What do you dislike about the product?

The inability to reorganize existing assets in the Asset Library.

What problems is the product solving and how is that benefiting you?

Impartner PRM gives us a centralized place to manage partner access, resources, and communications. This makes it easier to keep our partner program organized and provide partners with the information they need.

What do you like best about the product?

The lead registration form and dashboard for partners to easily track and submit new leads. Our Customer Success Manager is also super helpful - always there to create reports for us, sharing new features, and walking us through setting up new areas to make sure we're successful.

What do you dislike about the product?

It would be great to have an integration with our website where we can pull resources directly from our website and load them into the asset library with the same titles and descriptions. I also wish there wasn't a limit on pinning assets. We have quite a few folders in our asset library and the limit goes across folders. I wish the limit was within each folder for 1-2 assets.

What problems is the product solving and how is that benefiting you?

Tracking partner-driven leads. They can get lost in salesforce and I like having a single source of truth where partners need to submit leads in order to get credit.

What do you like best about the product?

What I appreciate most about Impartner is the level of support we've received from the team. Working with Hanna over the past few months has made a tremendous difference. She is incredibly attentive, responsive, and always willing to help. Questions are answered quickly, and her guidance has helped us maximize the value of the platform and take full advantage of the features and functionality available to us. Having a dedicated partner who is so invested in our success has made the experience a great one.

What do you dislike about the product?

I honestly can't think of anything I dislike about the platform. I've been working with Impartner for about eight months and have experienced very few issues. In fact, the only issue I encountered was a bug that came up recently, and the support team identified and resolved it in less than an hour. The platform has been reliable, and the responsiveness of the support team has made for a great overall experience.

What problems is the product solving and how is that benefiting you?

Impartner has been a tremendous benefit for us by providing a centralized location for all of our partner resources, tools, and enablement content. It gives our partners easy access to the information they need while also driving strong daily engagement across our partner ecosystem. Through the platform, partners can submit referrals, access event calendars, stay informed on new opportunities, and leverage resources that help them grow their business and be more successful. It has become an essential part of how we support, engage, and enable our partners.

What do you like best about the product?

I've been really impressed with the amount of features Impartner PRM offers. Though it can be a bit overwhelming, their customer success teams have been very helpful in addressing my questions about the features and in setting things up. I don't think I could figure it out without their help.

What do you dislike about the product?

There's a lot of features and it can be difficult to go through them all and understand what's available to me in the platform. I think there's just so much in the platform that I'm probably not taking advantage of just because I don't know it's there.

What problems is the product solving and how is that benefiting you?

I use Impartner PRM to market to our partners and make them aware of upcoming events, newsletters, or campaigns. The intended goal is that partners will have more awareness of what's going on in with our organization, and get excited about our product.