Impartner PRM SaaS

What do you like best about the product?

the usefulness of it as a portal for our partners to go to for information. They like the ease of it and the way it has let us cut down on systems they have to log into

What do you dislike about the product?

it looks like the UI for PRM Admin has not been updated for decades.

What problems is the product solving and how is that benefiting you?

our partners like how it has removed pain points of multi system logins. that has been good for us with less requests for assistance

What do you like best about the product?

In general the tool is flexible for a business to setup and use. Implementation time is shorter than other PRM systems.

What do you dislike about the product?

The overall relationship with Impartner as a company. It does not feel like a relationship. The leadership team may want read and reflect on Enshittification: Why Everything Suddenly Got Worse and What to Do About by Cory Doctorow.

What problems is the product solving and how is that benefiting you?

Impartner is giving us the ability to work and collaborate with our dealers. For the most part we are able to (finally) get the functionality we need implemented. However Impartner has led us initially in bad directions - for example their implementation team guided us on use of Custom Objects that was a poor design decision and will result in a cost to us as the customer. The way API calls are monetized needs deeper thought also. The contract we signed is way off. Yet during contract negotiations neither Custom Objects or API calls were appropriately discussed with us and were very inappropriately priced.

What do you like best about the product?

I think it's a very powerful platform with great automation options

What do you dislike about the product?

The interface is outdated, and it's far too difficult to edit forms in PX

What problems is the product solving and how is that benefiting you?

It allows us to drive functionality and really think about our systems from a partner experience perspective

What do you like best about the product?

Housing Partner-centric files that would be manually shared per partner is key.

What do you dislike about the product?

It's a very robust system so the learning curve is a bit steep as a beginning user/admin.

What problems is the product solving and how is that benefiting you?

Document/asset access and promoting new products internally before release to ramp partners has been of most benefit

What do you like best about the product?

I find Impartner PRM incredibly user-friendly and easy to navigate. Since I haven’t had much experience with PRMs, Impartner has been a great platform for me to learn on and to dive deeper into how everything works.

What do you dislike about the product?

One small downside to Impartner PRM is that, when searching for users in the User tab, you sometimes have to get a bit creative to find someone’s account—for example, when you try searching by their email address.

What problems is the product solving and how is that benefiting you?

Impartner PRM is solving all of our partner portal management issues and has become a true one-stop shop for us. We use it for our deal registration submission backend, partner portal backend management, and as a straightforward place to track certifications and manage partner locator profiles.

What do you like best about the product?

Ease of use, seamless integration into SF, and strong customer support after launch. I also really appreciate the amazing CSM and my AE, and I see them as a leader in PRM solutions.

What do you dislike about the product?

To make our partner hub the best it can be, it gets expensive because every new feature we want to use requires adding another module, and those modules can be costly. With Egnyte, the partner ecosystem is relatively small, and adding modules is especially expensive because some of them come with a minimum of 100 licenses, even when we may not need 100 licenses.

What problems is the product solving and how is that benefiting you?

Impartner provides an easy-to-use portal that allows our partners to access relevant marketing materials through easy search, use SSO with our LMS, register deals, and claim rewards, all with a single login.

What do you like best about the product?

Easy to install and implement, very common industry standard.

What do you dislike about the product?

Could be easier to connect it to other common systems (AWS, etc.).

What problems is the product solving and how is that benefiting you?

Having a common place for our partners to go to for information and basic function (referrals).

What do you like best about the product?

What I like best about Impartner PRM is its flexibility and ease of use. The UI is brilliant and intuitive, and it was very easy to learn how to navigate and manage the platform.

I particularly like the ability to create custom pages and objects, which allows us to tailor the portal to the very specific needs of our partner program. We can provide different experiences, views, and permissions based on user roles and partner types. There are also many out-of-the-box objects and capabilities available, and even though we don't use all of them, we have the flexibility to configure and adapt what we do use to fit our needs.

Most importantly, as a Partner Operations Manager who isn't highly technical, I'm able to self-administer and manage the portal effectively. I can make changes, configure experiences, and manage much of the platform myself without constantly relying on our CRM or IT teams for support. That level of independence has been incredibly valuable and has made Impartner a great platform for us.

What do you dislike about the product?

One area I would like to see improved is the availability of examples and resources for more advanced customization. While Impartner gives us a lot of flexibility, building custom widgets and Orchestration Studio flows from scratch can sometimes be challenging. A larger library of templates, real-world examples, best practices, or even a customer community where users could share widgets, flows, and solutions would be extremely valuable.

Some of the out-of-the-box objects and their built-in behaviors can also be quite rigid. For example, with the Applicants object, moving an applicant to the "New Partner" status automatically creates an account record in Impartner. Because of our CRM synchronization requirements, all of our accounts need to originate in our CRM. There isn't currently a way for us to disable that automatic account creation, so we have had to develop workarounds by creating custom status fields.

I'd also like to see improvements to the Journey creation UI, as it could be more intuitive and easier to manage.

Finally, reporting is probably the biggest limitation for us. The standard reports offer relatively limited customization unless you purchase the add on reporting module. This becomes particularly challenging when we've had to develop workarounds for certain out-of-the-box objects or processes, because the standard reports don't always reflect the way we're actually using the platform. Beyond basic metrics such as logins and page visits, we've found the standard reporting capabilities fairly limited.

What problems is the product solving and how is that benefiting you?

It has significantly reduced the amount of manual administration required and gives us the flexibility to evolve the portal and our processes as the partner program changes. Ultimately, Impartner allows us to manage a complex program in a way that would be extremely difficult to achieve through disconnected systems and manual processes.

What do you like best about the product?

I've used it before at other companies so it's familiar to me so easier than other platforms to navigate. I like the marketing asset organization, categorization and tagging functionality.

What do you dislike about the product?

The UI is not a WYSIWYG on the classic platform which makes it tough to make the visual appearance look modern and fresh without going through Impartner for HTML implementation support.

What problems is the product solving and how is that benefiting you?

Deal Registration and MDF automation is great and makes those processes a breeze!

What do you like best about the product?

I like that Impartner PRM has all the bells and whistles. I also appreciate knowing that it has what I want. Setting it up was easy, which was a definite plus.

What do you dislike about the product?

I find it hard to clearly find what I want, and I find the back end admin not intuitive.

What problems is the product solving and how is that benefiting you?

Impartner PRM centralizes partner information and manages deal registrations, making partner-related sales activity more organized.