Impartner PRM SaaS

What do you like best about the product?

Give autonomy and visibility to our partners who normally do not have another tool to do so.

What do you dislike about the product?

Mainly, I find the integration with Hubspot difficult to handle and not very good. It requires too many workarounds that are not very useful either. The workflows are poor, the conditionals are bad, and the partner portal is not very customizable. Additionally, the initial setup was practically impossible and not intuitive.

What problems is the product solving and how is that benefiting you?

Impartner PRM allows us to give autonomy and visibility to our partners, who normally do not have another tool to do so.

What do you like best about the product?

What I like most about Impartner PRM is how it centralizes and streamlines partner management. It makes it easier to manage partner onboarding, content, deal registrations, and day-to-day partner interactions in one place. The platform also provides good visibility into partner activity and helps reduce manual processes, making partner operations more scalable and efficient.

What do you dislike about the product?

The platform can take some time to configure and customize, especially when setting up more complex partner processes or workflows. Some areas could also have a more intuitive user experience, but overall the platform is flexible and provides a good range of capabilities once it is properly configured.

What problems is the product solving and how is that benefiting you?

Impartner PRM helps solve the challenge of managing partner operations across multiple processes and systems. It centralizes partner information, onboarding, content, deal registration, and partner communications in one platform. This improves visibility, reduces manual work, and makes it easier to standardize and scale partner processes as the partner ecosystem grows.

What do you like best about the product?

Impartner PRM provides a centralized, easy-to-manage platform for supporting and engaging partners. It helps keep partner resources, communication, and program information organized and accessible in one place.

What do you dislike about the product?

The inability to reorganize existing assets in the Asset Library.

What problems is the product solving and how is that benefiting you?

Impartner PRM gives us a centralized place to manage partner access, resources, and communications. This makes it easier to keep our partner program organized and provide partners with the information they need.

What do you like best about the product?

The lead registration form and dashboard for partners to easily track and submit new leads. Our Customer Success Manager is also super helpful - always there to create reports for us, sharing new features, and walking us through setting up new areas to make sure we're successful.

What do you dislike about the product?

It would be great to have an integration with our website where we can pull resources directly from our website and load them into the asset library with the same titles and descriptions. I also wish there wasn't a limit on pinning assets. We have quite a few folders in our asset library and the limit goes across folders. I wish the limit was within each folder for 1-2 assets.

What problems is the product solving and how is that benefiting you?

Tracking partner-driven leads. They can get lost in salesforce and I like having a single source of truth where partners need to submit leads in order to get credit.

What do you like best about the product?

What I appreciate most about Impartner is the level of support we've received from the team. Working with Hanna over the past few months has made a tremendous difference. She is incredibly attentive, responsive, and always willing to help. Questions are answered quickly, and her guidance has helped us maximize the value of the platform and take full advantage of the features and functionality available to us. Having a dedicated partner who is so invested in our success has made the experience a great one.

What do you dislike about the product?

I honestly can't think of anything I dislike about the platform. I've been working with Impartner for about eight months and have experienced very few issues. In fact, the only issue I encountered was a bug that came up recently, and the support team identified and resolved it in less than an hour. The platform has been reliable, and the responsiveness of the support team has made for a great overall experience.

What problems is the product solving and how is that benefiting you?

Impartner has been a tremendous benefit for us by providing a centralized location for all of our partner resources, tools, and enablement content. It gives our partners easy access to the information they need while also driving strong daily engagement across our partner ecosystem. Through the platform, partners can submit referrals, access event calendars, stay informed on new opportunities, and leverage resources that help them grow their business and be more successful. It has become an essential part of how we support, engage, and enable our partners.

What do you like best about the product?

I've been really impressed with the amount of features Impartner PRM offers. Though it can be a bit overwhelming, their customer success teams have been very helpful in addressing my questions about the features and in setting things up. I don't think I could figure it out without their help.

What do you dislike about the product?

There's a lot of features and it can be difficult to go through them all and understand what's available to me in the platform. I think there's just so much in the platform that I'm probably not taking advantage of just because I don't know it's there.

What problems is the product solving and how is that benefiting you?

I use Impartner PRM to market to our partners and make them aware of upcoming events, newsletters, or campaigns. The intended goal is that partners will have more awareness of what's going on in with our organization, and get excited about our product.

What do you like best about the product?

The data sync capabilities are best-in-class. We were worried how our partner data would sync into our Salesforce CRM, but the CRM Sync from Impartner is very dependable and robust. We were able to map to custom objects we have in SFDC and even leverage Orchestration Studio to pull in LMS data so our partner training information could influence the partner experience and content. The UI is easy to navigate both for our internal admins and our partners on the PX. Wasn't the cheapest solution available, but worth every penny since we depend upon millions of revenue coming through our partners. Just barely turned on Impartner's AI, Aimi, in our instance to use the sales coach and knowledge search agents. Our partners love it and it sounds like there's even more to come very soon.

What do you dislike about the product?

Haven't had any issues so far. The implementation was smooth and any minor questions or issues are handled quickly by our CSM or support ticket.

What problems is the product solving and how is that benefiting you?

We are able to centralize our data and processes for our partner program with Impartner. Connecting our CRM, LMS, and even Slack channel with a single platform has been a big win. Much easier pipeline and ROI picture with everything pouring into a single source of truth. We are also looking to hook up our AWS and Microsoft marketplace listings through the HyperscalerGTM tool that Impartner built recently that we heard about at ImpartnerCon last month as we've been struggling to get partners to create private offers on those marketplaces. Overall, we are hoping to scale our partner revenue without having to scale to the team thanks to the AI and automation that is provided.

What do you like best about the product?

There is a lot of native functionality that is key for building out a partner program from the ground up. Many features that are needed for any channel business, across many verticals.

What do you dislike about the product?

There are a few limitations regarding MDF object customization, document upload syncing, and cobranding customization that hinder our current business model.

What problems is the product solving and how is that benefiting you?

There were issues with our Deal registration form. Our business bases lead routing off of Zipcode and our CRM was having difficulty reading international zipcodes. Impartner's team worked with us to optimize our form with field validations and a workflow to prevent errors with Zipcodes.

What do you like best about the product?

We've gotten excellent hands-on support from our implementation and customer success teams, the performance of Impartner outperformed our previous PRM by a landslide from the first PoC. As we expand our use of the platform we're excited to utilize more integrations and refine our UX.

What do you dislike about the product?

some of the functionalities could use tool tips to help the user understand where to find supporting docs/more information. more analytics customizations out of the box would be nice to have to.

What problems is the product solving and how is that benefiting you?

current use: deal registrations and asset sharing
roadmapped: comprehensive reporting and partner profiles, partner registrations, LMS solutions. Nice to have: Canva integrations.

What do you like best about the product?

For our use, Impartner syncs well with Salesforce and allows my team to control the partner experience outside of our internal teams. Developing workflows, after some practice and guidance, is pretty straightforward. The help from the support teams to help drive improved performance for your partner portal is amazing. Now we are learning to use Orchestration Studio, which I believe will help us continue to develop more automation an overall better experience for partners and internal teams.

What do you dislike about the product?

The ability to duplicate forms so you can create separate segmented forms for the partner portal is a challenge. There are also challenges in moving some things from Stage to Production.

What problems is the product solving and how is that benefiting you?

With some of the new tools we are using and learning to use - the biggest is automation. We are a small team in our organization so we're learning to do more without the need of additional headcount. Using workflows to drive automated process around deal registration and partner onboarding. Using Orchestration Studio to get ahead of issues with things like CRM Sync. Impartner has a number of tools to make a partner organization's life easier, it just takes the ability to learn how to use those tools.