AI SRE

What do you like best about the product?

I use Resolve.ai to track my personal goals and reflect on my thoughts and emotions. It helps me create healthier habits and supports me when I’m struggling with stress and anxiety, as well as helping me go back and reflect. I like how easy it is to keep track of my mental health and notes in one app, and it has more features than Apple’s Notes app. I value the AI chat for working through my thoughts and recognizing my emotional patterns by voice or text. The initial setup was pretty easy.

What do you dislike about the product?

I’d like to see more free features, since I’d appreciate more free daily AI conversations, unlimited access to journaling prompts, and access to all my saved thoughts before deciding whether a paid subscription is worth it. Sometimes the AI responses are repetitive, and I’d like more customization options for reminders and journal prompts.

What problems is the product solving and how is that benefiting you?

Resolve.ai helps me when I’m struggling with stress and anxiety, and helps me go back and reflect.

What do you like best about the product?

I find Resolve.ai very simple, and it requires minimal configuration compared with other competitors. Its initial triage is fairly accurate and protects our on-call schedule by not pushing through frivolous, non-priority requests. It protects our team’s time and helps us get to priority issues faster instead of being bogged down triaging non-priorities. Setup was very easy. It also helps us manage an overloaded team and prioritize requests while keeping head count manageable as inbound requests increase rapidly.

What do you dislike about the product?

I find Resolve.ai isn’t as customizable as some competitors.

What problems is the product solving and how is that benefiting you?

I use Resolve.ai to augment our SRE team’s triage. It helps with our overloaded team, prioritization, and keeping head count manageable as inbound requests rapidly increase. Its fairly accurate triage protects the on-call schedule and team’s time, helping us get to priority issues faster without being bogged down by non-priorities.

What do you like best about the product?

What stands out most about Resolve AI is how well it streamlines incident response and automates routine operational workflows. It significantly reduces MTTR by analyzing alerts and diagnosing root causes in real time, which saves our team from digging through repetitive log files. The seamless integration with existing monitoring tools and alerting systems makes it easy to incorporate into daily engineering workflows without adding unnecessary friction.

What do you dislike about the product?

The initial setup and onboarding process can feel a bit complex, requiring a learning curve for teams setting up customized automated playbooks. Also fine-tuning the AI's contextual understanding to avoid occasional false positives or edge-case misdiagnoses requires some initial manual oversight.

What problems is the product solving and how is that benefiting you?

Before adopting Resolve AI, our primary challenge was managing high volumes of repetitive system alerts and manually sifting through logs during incidents. This drawn-out troubleshooting process tied up valuable engineering bandwidth and slowed down overall resolution times.

Since implementing Resolve AI, it automatically synthesizes incident context, pinpoints root causes, and executes routine mitigation steps in real time. As a result, we have significantly cut down our Mean Time to Resolution (MTTR), reduced human error during critical outages, and freed up our team to focus on core development rather than constant firefighting.

What do you like best about the product?

Focus on the features, benefits, or experiences that have delivered the most value to you. Including specific examples can help others better understand your perspective.

What do you dislike about the product?

I dislike that Resolve AI’s suggested solutions don’t always fix the issue, so I still end up needing additional troubleshooting or an escalation.

What problems is the product solving and how is that benefiting you?

Resolve AI helps me troubleshoot customer issues by offering clear guidance and recommended next steps. It benefits me by making it easier to identify a potential solution and to recognize when an issue needs additional assistance or should be escalated.

What do you like best about the product?

I use their automated AI resolution engine every day to route and resolve Tier-1 and Tier-2 incidents for our enterprise service desk. It saves our IT team roughly 25–30 hours of manual triage each week. On top of that, the sleek UI and deep integrations with ServiceNow and Slack make it easy to close tickets automatically, without any noticeable lag. One unexpected but major benefit is the platform’s predictive insights: they surface recurring patterns like VPN issues or password resets and give us system-wide warnings before major outages happen, which helps us prevent downtime altogether. During initial onboarding, their technical support team fully assisted us with training the model using our existing knowledge-base articles, so the software was up and running from the very first week.

What do you dislike about the product?

Configuring trigger logic while building complex, custom, multi-step workflows can be somewhat time-consuming. If they added pre-built IT templates and a live simulation tester within their visual workflow builder, it would make it much easier to deploy new automation rules.

What problems is the product solving and how is that benefiting you?

Previously, we were handling a high volume of tickets every day, and our initial response times were slow, which led to more user complaints. Now we’re able to resolve about 60% of routine IT requests instantly, with no human intervention, and we’ve seen a 45% reduction in our Mean Time to Resolve (MTTR) for tickets. By removing repetitive, recurring support work from the team’s workload, they can spend more time on core infrastructure projects instead of constantly reacting to requests. This change has also contributed to a noticeable drop in our operational costs and delivered a clear, positive ROI.

What do you like best about the product?

I love that I don't have to watch the issues all the time. Resolve.ai catches problems and solves them so the business can move forward. It resolves programming issues with AI, and I simply have to approve the change I see. Some things can happen on their own with the permissions we've set. It reduces downtime and automates reliability work. Everything it's meant to do does the job.

What do you dislike about the product?

The initial setup was fine, but it took a lot of manual labor to get everything set up.

What problems is the product solving and how is that benefiting you?

I use Resolve.ai to resolve incidents autonomously. It catches programming issues, and I just approve the change I see; for things we’ve given it permission to handle, AI can act on its own. I don’t have to watch issues all the time, which reduces downtime and automates reliability work so business moves forward.

What do you like best about the product?

We use Resolve.ai to automate repetitive operations tasks and troubleshoot system issues. It has reduced the manual work involved in keeping our technology running. We love that it helps us be proactive rather than reactive, streamlines operational tasks, and helps our team work efficiently. The AI troubleshooting, automated workflows, and instant identification of issues stand out. It helped us see the potential to reduce disruptions, improve consistency across our offices, and free up our teams’ time to focus on what matters most in our business. Setup was fast and easy, and our dedicated rep helped us through it.

What do you dislike about the product?

I find the user interface sometimes a bit clunky, and I’d like to see more integration options, especially Tempworks, Sense, and RingOver, to help teams managing multiple branches.

What problems is the product solving and how is that benefiting you?

I use Resolve.ai to automate repetitive operations tasks and troubleshoot system issues, reducing the manual work of keeping our technology running. Its AI troubleshooting, workflows, and instant issue identification help us be proactive, improve consistency across offices, potentially reduce disruptions, and free teams to focus on what matters most.

What do you like best about the product?

I like that Resolve.ai works even when you aren’t… The chat help and staff assistance are good, and the customer service representatives are really helpful with onboarding the software. The initial setup was fairly easy, though I don’t have much to compare it to.

What do you dislike about the product?

I find the structure and complexity a lot to take in when starting to use AI software after not using it before. I’d like more technical assistance while setting it up.

What problems is the product solving and how is that benefiting you?

I use Resolve.ai to address system errors and improve efficiency.

What do you like best about the product?

I like that Resolve.ai has no steep learning curve and is very intuitive, so it’s easy for our team to adopt. It takes a lot of the guesswork out compared with other AI tools. I was really impressed with the initial setup; the onboarding was great, and the resources they provided made it really simple. It also helps us streamline communication between teams that would otherwise be siloed, and we’ve had great success without running into any hiccups.

What do you dislike about the product?

Nothing of note. We enjoy it!

What problems is the product solving and how is that benefiting you?

Resolve.ai helps us streamline communication between teams in our organization that would otherwise be siloed.

What do you like best about the product?

What I like most is the automatic way of finding and resolving situations, such as when a platform crashes and automatically checks the issue to restore it as soon as possible.

What do you dislike about the product?

The costs and accessibility make it less accessible for small or medium developers who want to try it.

What problems is the product solving and how is that benefiting you?

Being an autonomous application, it resolves issues in minutes, ensuring that, for example, a sales website is not inactive for long and resolves as quickly as possible.