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Responsive support staff; less user-friendly product
What do you like best about the product?
The responsiveness of the support staff. No matter what time of day, I routinely get prompt responses to support questions.
What do you dislike about the product?
The software is much less user-friendly than Relativity. Some of the functionality needs to be thought through and revamped to make it more intuitive to the user. Some functionality is buried within several clicks when it should be easier to find.
What problems is the product solving and how is that benefiting you?
Document production; review of third-party production.
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Suits our ediscovery needs
What do you like best about the product?
I really like the user friendly interface and the tech support.
What do you dislike about the product?
I wish there were training videos/modules so it would be quicker to learn new tasks and strategies.
What problems is the product solving and how is that benefiting you?
We are a very document intensive firm. Epiq helps us keep things organized as we prepare for litigation.
Easy to identify and tag documents.
What do you like best about the product?
Easy to gather and tag documents with a single cleick.
What do you dislike about the product?
Can be expensive over time, not sure of the storage limitations or fees.
What problems is the product solving and how is that benefiting you?
Easy to tag documents for review and privilege.
Its helpful with when there is a lot of files that need reviewing
What do you like best about the product?
What i find the most helpful about Epiq Discovery is the serach keyword terms. That feature really help with reviwing large amounts of files.
What do you dislike about the product?
What I find to be the least favorable feature about Epiq Discovery the export and combing feature.
What problems is the product solving and how is that benefiting you?
It helps with searching and reviewing files.
Best Ediscovery tool I have used
What do you like best about the product?
The ease of use of Epiq Discovery is what I like best
What do you dislike about the product?
The navigation of the menus can be a bit confusing.
What problems is the product solving and how is that benefiting you?
It makes the import process for EDiscovery so easy!
Highly Effective SAR Processing Platform with Exceptional Support
What do you like best about the product?
Epiq Discovery is its intuitive and efficient platform for managing Subject Access Requests (SARs) and other document review tasks. The interface is user-friendly, which makes it easy to navigate even complex requests with confidence. This ease of use has streamlined our processes and reduced the time spent on repetitive tasks.
What do you dislike about the product?
Epiq Discovery could improve is in customisation options within the platform. While the tool is effective and user-friendly, it would be helpful to have more tailored settings or advanced filters to accommodate specific workflows and unique project requirements.
Additionally, reporting and analytics could be more detailed. Enhanced insights or automated reports on key metrics would provide even greater visibility into the status and efficiency of SAR processing. These features would make it easier to track performance over time and make data-driven improvements.
Additionally, reporting and analytics could be more detailed. Enhanced insights or automated reports on key metrics would provide even greater visibility into the status and efficiency of SAR processing. These features would make it easier to track performance over time and make data-driven improvements.
What problems is the product solving and how is that benefiting you?
Managing SARs manually can be time-consuming and prone to errors, especially when handling large volumes of data. Epiq Discovery simplifies and streamlines the SAR process by automating much of the document collection, organisation, and review, saving us significant time and resources.
E-Discovery for Dummies!
What do you like best about the product?
The user interface, customer support, and pricing models
What do you dislike about the product?
The desktop client app could use updating.
What problems is the product solving and how is that benefiting you?
De-duplication of documents and effort in orgnanizing, reviewing, and producing them, and more robust searching.
Excellent time saving tool
What do you like best about the product?
The ability to quickly organise emails and documents by various metadata, and the customer support that has been provided. Manually sorting documents take an inordinate amount of time otherwise.
What do you dislike about the product?
Some features could be added, but this is being mitigated by the constant changes that Epiq is making to the solution
What problems is the product solving and how is that benefiting you?
time wasted on sorting and producing documents for use in Court
Generally good but the software can feel clunky at times.
What do you like best about the product?
The UI is clean and manageable for the most part. I like the pop out function too.
What do you dislike about the product?
The scrolling and moving from pages of documents is clunky.
What problems is the product solving and how is that benefiting you?
Epiq solves searching through many documents and redactions are made easier. This helps me work through discovery quicker.
Room for improvement
What do you like best about the product?
Someone from my my firm's IT department would say that the best thing about Epiq Discovery is that is a web-based platform. For me, the best features are codding/tagging documents.
What do you dislike about the product?
The search capabilities are sub-standard. I've follwed certain directions on your website and the search functions still do not work.
What problems is the product solving and how is that benefiting you?
Storage and ordanization of documents.
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