Brightspot CMS - Private Offer Only

What do you like best about the product?

Their team is responsive and competent. I know if I reach out I will get a response and the assistance I am looking for. They truly listen to their customers and work to provide solutions that make sense.

What do you dislike about the product?

Like any CMS, there are quirks for how to set up a page. It can be difficult to navigate so many modules or pop ups.

What problems is the product solving and how is that benefiting you?

Currently, they are working on AI automation flows to help solve workflows we deal with regularly. They are also exploring AB testing solutions for headless environments.

What do you like best about the product?

The UI is clean and modern, and I really like the user management features. The tools for triaging issues are also well designed and make it easier to stay on top of incoming problems.

What do you dislike about the product?

The search modal can get pretty annoying. If I spend a few minutes crafting a search with lots of filters and then open the first result (which pops up in a modal), hitting the back button often wipes out the search and I have to start over.

What problems is the product solving and how is that benefiting you?

The new AI feature, Ask Esca, is proving to be a great help in understanding how the platform works. It’s also been useful for learning about features we currently don’t use, but might start using now.

What do you like best about the product?

We truly feel like we have a dedicated line of support for our needs through Chris Hutson.

What do you dislike about the product?

Our only pain point this year has been caused a few bugs surrounding our platform upgrade.

What problems is the product solving and how is that benefiting you?

Brightspot understands our website's subject matter (golf), which allows them to anticipate our needs more efficiently on projects and avenues for growth.

What do you like best about the product?

Ability to manage content, control user access, and handling international translations.

What do you dislike about the product?

Not as much flexibility for design control.

What problems is the product solving and how is that benefiting you?

Ability to translate the site into multiple languages.

What do you like best about the product?

Brightspot is a very robust system that allows us to be able to tailor to our needs. I've been able to add custom page and content types to make content editor's jobs in managing content easier. I also like how easy it to manage multiple sites, each with its own permissions. For the most part, the form based content curation allows editors to be able to input content with minimal learning. It also allows for quicker content creation and editing.

What do you dislike about the product?

My biggest gripe about Brightspot is how the Prose Editor handles HTML tables. The existing tools are very limiting and it makes it difficult to impossible to create an accessible table. The other grip is how the editor treats everything, like headings, as enhancements, it pops an empty window when adding one, and have to click "save" just to add a heading.

What problems is the product solving and how is that benefiting you?

It allows us to be able to host multiple sites on a single platform while giving us the robustness of having it being hosted in the cloud. Before, I had to manage all of this. It also helps us to be able to integrate with Brightcove, and other systems. The authentication and authorization system that we have allows us to segregate content depending on user permissions.

What do you like best about the product?

Easy to use. Also really try to utilize the SEO tab.

What do you dislike about the product?

I feel like the modules to populate homepages could be made similar

What problems is the product solving and how is that benefiting you?

Traffic - reader engagement - easy to drop in video / socials to help amplify a story

What do you like best about the product?

Brightspot has made it very simple to get our content out there for our customers. I am a new instructional designer, and Brightspot was very easy to learn and to format our content in a consumable way.

What do you dislike about the product?

The searching within Brightspot has been a little tricky. I also would love to be able to format image sizes and I am unable to do that within Articles and Topics.

What problems is the product solving and how is that benefiting you?

I am a newer Brightspot user. I am liking the newest version and feel searching has improved, but it is something we just switched to.

What do you like best about the product?

Easy GUI for editors that are often not tech savvy

What do you dislike about the product?

ECT's - they are too restrictive but changing to java will be expensive for us at this point

What problems is the product solving and how is that benefiting you?

We are a news site so creating content in the form of many articles per day is what we use the CMS for

What do you like best about the product?

The people make every interaction with the company a great experience. In every interaction, they go above and beyond.

What do you dislike about the product?

As a developer, their documentation is my biggest headache. Their support team is always great about answering my questions, but I’d really prefer to be able to find those answers on my own.

What problems is the product solving and how is that benefiting you?

Brightspot is allowing us to get the news 📰 out to our communities.

What do you like best about the product?

With Brightspot, there's no client/agency, we are one team working towards aligned goals. The Brightspot team members are always up to speed on the latest in industry news and tech

What do you dislike about the product?

n/a - no complaints --> i appreciate all the value they bring

What problems is the product solving and how is that benefiting you?

My SPOC at Brightspot is my webmaster - always on top of things before they become issues. Always introducing enhancements so that my website is always cutting edge. The metrics improve upon themselves in every quarter.