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MessageGears Cross-Channel Marketing Platform
MessageGears is a cross-channel marketing platform that helps enterprise organizations build loyalty and drive more revenue through context-rich customer experiences. By connecting directly to your data sources with no layers in between, MessageGears unlocks unlimited customer attributes and delivers highly personalized campaigns across email, SMS, mobile, paid media, and more. Trusted by leading global enterprises, MessageGears powers personalized engagement at enterprise scale throughout the customer lifecycle.
Reviews (98)
Susan B.
Empowers Data-Driven Email Marketing with Great Support
Reviewed on May 28, 2026
Review provided by G2
What do you like best about the product?
I love our customer success manager, and the entire MessageGears team is fantastic to work with and super helpful. They are incredibly responsive and proactive in helping us to overcome any issues, keeping all of our projects on the rails. I also love that we can create incredibly targeted campaigns that are data-backed. The MG team was very hands-on during migration to ensure everything went smoothly.
What do you dislike about the product?
The platform can be overly technical and the UI isn't the most intuitive I have used. We have an internal data team to help us support our program, but it would potentially be more difficult for just higher level marketers.
What problems is the product solving and how is that benefiting you?
The MessageGears Platform ensures data access and creates targeted, data-backed campaigns. It's a data-forward platform that fits our needs better than traditional ESPs.
Music
Easy to Use with Top-Notch Account Management and Technical Support
Reviewed on May 15, 2026
Review provided by G2
What do you like best about the product?
Tool is easy to use and the supporting Account Management and Technical Support teams are top notch.
What do you dislike about the product?
The technical set up steps are trickier than web based solutions.
What problems is the product solving and how is that benefiting you?
We need to be able to message many different audiences at the same time. MessageGears makes it easy for us to keep all those audiences, templates, and campaigns separate.
Marketing and Advertising
Innovators
Reviewed on Oct 05, 2023
Review provided by G2
What do you like best about the product?
MessageGears allows us to provide innovative and customer-centric options to supplement our clients' digital marketing suites. It integrates well with Email Service Platforms and is easy to learn for users of all skill levels.
What do you dislike about the product?
We have run into some timeout issues related to running complex queries.
What problems is the product solving and how is that benefiting you?
It offers more user-friendly features for dynamic content as well as continuing to innovate technologically.
Mauricio R.
Swrve is an amazing tool to engage with app users in a extremely personalized way
Reviewed on Oct 03, 2023
Review provided by G2
What do you like best about the product?
The multiple segmentation options, different reports view, easy to use and execution app notifications and pushes in a tight marketing calendar, AI to send the best timing to interact with users, overall easy to implement and integrate with other platforms, among many others
What do you dislike about the product?
Hard to say, I guess the lack of email capabilities when we started, but now with MessagesGears their platform is much more robust.
What problems is the product solving and how is that benefiting you?
Keep our customers informed and engage of Digicel offers, increase frequency and sim to upsell
Telecommunications
The Email Marketing platform that got me excited again
Reviewed on Apr 28, 2023
Review provided by G2
What do you like best about the product?
I love that it keeps our customer data in our own systems and behind our firewalls. Enhanced security and privacy are huge factors for us. It also allows greater flexibility with that data - we can integrate it with our existing data architecture. The dynamic content and personalization options are also huge benefits for us.
What do you dislike about the product?
Most of the issues we have aren't necessarily the fault of MessageGears as a platform itself but rather our implementation or the way we've set it up. Having all the connections to internal infrastructure can be a double-edged sword.
What problems is the product solving and how is that benefiting you?
MessageGears helps with the challenge of creating personalized and effective campaigns, ensuring deliverability, managing large volumes of data, and tracking campaign performance. By providing a platform for dynamic content capabilities, and robust reporting and analytics features, MessageGears helps us overcome these challenges and create more effective campaigns for us that drive results.
Information Technology and Services
Overall, pleased with MessageGears
Reviewed on Apr 25, 2023
Review provided by G2
What do you like best about the product?
It provides powerful segmentation capabilities and enables our team to create dynamic and highly personalized pushes and emails
What do you dislike about the product?
The A/B testing tools feel lacking. We're unable to set up an MVT for triggered campaigns and push notifications
What problems is the product solving and how is that benefiting you?
The MessageGears platform has been able to handle our large datasets and provide powerful targeting capabilities to more effectively segment users.
Charles M.
True Enterprise platform
Reviewed on Apr 25, 2023
Review provided by G2
What do you like best about the product?
The simplicity combined with the power to be able to send the right messages to the right subscribers.
What do you dislike about the product?
The platform could do a better job of surfacing fine-grained data for analysis.
What problems is the product solving and how is that benefiting you?
High volume email message sending
Alex W.
Incredible Customer Service
Reviewed on Apr 25, 2023
Review provided by G2
What do you like best about the product?
That it's a completely different type of ESP. I like how it layers directly on top of our data and allows us to utilize every aspect of it. Whenever we have had any issues the team is extremely fast to respond.
What do you dislike about the product?
There's a little more SQL involved than I initially expected, I was sold on more of the drag and drop and "for the marketer not developer" type stuff.
What problems is the product solving and how is that benefiting you?
engaging more of our email file on a regular basis.
Andrea G.
Best in class for advanced segmentation
Reviewed on Apr 25, 2023
Review provided by G2
What do you like best about the product?
I am a big fan of how MessageGears does not require me to upload any data directly to the platform.
What do you dislike about the product?
There is no testing or staging environment.
What problems is the product solving and how is that benefiting you?
MessageGears gives us the ability to send personalized content to our very large subscriber base.
Restaurants
IT/Marketing Friendly Tool with a Great Team!
Reviewed on May 06, 2022
Review provided by G2
What do you like best about the product?
The customer service and team we work with are truly the best. Very attentive, very eager to assist and have been the best part of working with them - from the sales team to the account team.
What do you dislike about the product?
It's not as much of a dislike and more of an opportunity - the UI is not as 'marketer' friendly as some of the other UIs I've seen. It's very easy for our IT team to get into the tool and use - a little less intuitive for marketers without a lot of technical background.
What problems is the product solving and how is that benefiting you?
We are solving data problems - being able to own and keep all of our data has been really efficient for our team.