Skilljar by Gainsight
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Skilljar is an extension of my L&E team
What do you like best about the product?
Personally I appreciate how easy Skilljar makes it to create and manage our content. The interface is so easy to use, I do not need to hire an LMS administrator. This cuts precious time and money from my development budget. As the point of contact for all things "Learning and Enablement", I appreciate all of the integration work that has been put into the platform. Not only can I integrate with third-party CRM, feedback, and authentication authorities, but the Skilljar platform supports a variety of content/delivery options. I have selected Skilljar as my organization's Learning Management System at two different companies because it allows me to change a "no, but..." answer to a "yes, and..." answer.
What do you dislike about the product?
The analytics capabilities are pretty fundamental. I spend a good portion of my Fridays exporting CSV files into excel. However, in expressing this, I must also admit that no two organizations have the same metrics, so I have no idea how the Skilljar team would add sophistication to such a large scope of data. Because Skilljar likes to bring their customers together to solve common problems, I have learned about other BI tools used by other Skilljar customers. That helps.
What problems is the product solving and how is that benefiting you?
We primarily use Skilljar for customer training. We want to increase product adoption amongst our licensed product users. Because of the multi-domain platform, we can repurpose a lot of our content for channel and employee audiences as well, without losing visibility into the audience-specific KPIs. This means we are investing in a single LMS and making progress against both our internal and external business goals.
Recommendations to others considering the product:
If you lean into technology to make your job/life easier, Skilljar is the company you want to partner with.
An LMS that's actually built for customers
What do you like best about the product?
There are over 800 LMS platforms out there for educational institutions, selling courses, internal training, partner training, and more. They're the most adopted tool for Education Service teams and the lowest rated. Why? I think it's because most "extended enterprise" LMS platforms (in other words, the ones you use to train customers and partners) are basically internal LMS platforms that have just been repurposed. They don't focus on customer education. Skilljar provides a simple experience that's focused on customer education -- there are not a million features to configure, and the ones that are there generally make sense. They approach customer-facing business problems like monetizing training and making landing pages that are SEO-friendly. My favorite thing about Skilljar from a tech perspective is the way it handles data. Of all the platforms we evaluated, they make it the easiest to look at analytics inside and outside of their system. They use a data connector and CRM integrations to export data into other systems of record where you would want to see them. Outside of the technology, the people are great. I appreciate the level of consultation, partnership, and expertise that they bring to our relationship. This was true both pre- and post-sales.
What do you dislike about the product?
Skilljar still needs to work on making their User Interface more intuitive out of the box. I'd like to see more themes and UI patterns available instead of having to do as much front-end work to customize the system. Knowing that customers will stop using a system if it's not clear, I'd like for them to invest in making each page and section be easy to format, easier to customize to meet brand standards, and have a clear path and connection to other pages in the system. This is especially true for building "course series," where it's not easy for learners to move between courses in a series, and to resume where they left off.
What problems is the product solving and how is that benefiting you?
Customer education is necessary for a business to scale. Without it, CSMs are left to deliver costly and time-consuming trainings which are often inconsistent. It's not the best use of a CSM's time to continually deliver training, when instead they can focus on becoming trusted advisors to their customers. With Skilljar, we are able to scale our onboarding efforts and increase our customer satisfaction, while reducing their time to ramp.
Recommendations to others considering the product:
Make sure to understand what you'll need to do in terms of front-end customization to get your instance set up.
Ease of use and amazing customer support
What do you like best about the product?
Ease of use and speed: with Skilljar it's very easy and fast to create courses and quizzes and to publish the content. With a couple of clicks you can have an online academy, with courses containing quizzes and videos, immediately open for registrations. Making changes and edits is fairly simple too.
Customer support: Skilljar's team is one of the best I've had the pleasure to work with and we love our Customer Success Manager. She's very supportive and is always open to our suggestions and requests. She always has great tips too.
Product growth and potential: Skilljar has been growing and adding improvements to the administrator dashboard in the last months. We're looking forward to see what's coming in the next months.
Customer support: Skilljar's team is one of the best I've had the pleasure to work with and we love our Customer Success Manager. She's very supportive and is always open to our suggestions and requests. She always has great tips too.
Product growth and potential: Skilljar has been growing and adding improvements to the administrator dashboard in the last months. We're looking forward to see what's coming in the next months.
What do you dislike about the product?
There isn't anything that fits the "dislikes" category. For example, we would like to see more quiz options (like gamification) but we can't say that we dislike the current options.
What problems is the product solving and how is that benefiting you?
One platform for all: internal training and customer training. The potential is huge.
Skilljar LMS is worth it
What do you like best about the product?
The team at Skilljar is incredible to work with and work diligently with you to get you live. The tool is user friendly.
What do you dislike about the product?
The cataloging is a little tricky to learn, but the tagging and filters do allow you to create a very usable catalog.
What problems is the product solving and how is that benefiting you?
We have moved all of our internal employee product training to Skilljar and created customer onboarding courses. We are able to see who has completed training and are offering our customers another channel to learn and get up to speed quickly.
Is a great External Facing LMS
What do you like best about the product?
Customization with Wordpress to remain on brand in the UI and interface. Easy to use reporting and bulk content creation. Easy to view all content available within the domain. Easy to manage multiple domains and publish content to both domains easily.
What do you dislike about the product?
Difficult to use for an internal instance. Unable to add managers through SSO with certain admin views to grade and report without touching the content.
What problems is the product solving and how is that benefiting you?
We are undergoing a massive hire post IPO and need to ramp up our new hires effectively within 90 days. The benefit is that we are able to track and easily provide non-gated content to all of the field facing organization.
Easy to Build Out!
What do you like best about the product?
I love the intuitive structure of NorthPass's platform--I on-boarded quickly and was able to train my team in an afternoon. It is flexible enough to host all content you need to include in courses.
What do you dislike about the product?
The platform lacks some key features such as learning paths, adding more than one attachment on an Activity, and custom course ordering. Most of these are probably in the roadmap but it doesn't allow for simple transparency when it comes to organizing and assigning content.
What problems is the product solving and how is that benefiting you?
We're using NorthPass to allow our customers to self-train for our software. We will hopefully reduce in-person training hours and allow self-starters to be proactive in their learning.
Recommendations to others considering the product:
This is a great product to jump on if you're a new company and have the time to grow along with them--on the corporate level, I'd consider a more developed platform or come back to NorthPass in the future.
Good tool for both internal and external training
What do you like best about the product?
Being able to build out several different learning paths was extremely beneficial. I'd also say it was super helpful that my CSM held my hand throughout the entire implementation.
What do you dislike about the product?
We'd like to be able to view our Community content (in Salesforce) through a course within the LMS, but had iframe issues leading our users to have to open content in a separate tab.
What problems is the product solving and how is that benefiting you?
We needed an organized way of training our internal staff as well as our external clients. Internally, training is viewed as much more efficient than has been viewed in the past. Externally, our clients are able to sign up for training and complete a structured learning path to learn our product, as well as be able to refer back to the structured/organized training materials when needed.
Easy to Use Tool for Training Your Customers
What do you like best about the product?
The amount of customization available for building the online courses is great. We've been able to build several paths of training programs for our online project management software, all within a short span of time.
What do you dislike about the product?
Use of the promo codes was confusing and we weren't able to find a way to share our course with our customers "for free" without giving them the promo code. I would also like to see some more automation and workflows embedded in the product, for example there could be some automatic emails send to students as a reminder of pending coursework to be completed. It would also assist our trainers if they could receive notifications if course progress had stalled or any other red flags to help us with proactive outreach to our clients.
What problems is the product solving and how is that benefiting you?
Customer onboarding and barriers to adoption as well as self-guided learning of our product to increase scalability. We have enjoyed the benefits of having an online tool as a reference for our customer onboarding program, which has increased engagement during training.
Recommendations to others considering the product:
This product comes in at a fair price, has good functionality, friendly customer support, and is easy to use. They claim to be the solution for customer training AND success, but our success team does not currently leverage any functions within it. I'd say it is very specifically a customer training solution, especially considering the many customer success platforms that are currently surfacing in the market to address retention needs specifically. Not sure if I've seen much change in the little over a year our company has used Skilljar, so I wouldn't say it's the most forward-thinking or innovative company in the market right now. Some of it's features have limitations that I'd be keen to see a roadmap for, and could use a little awareness around their overall product vision.
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