Workday Human Capital Management (HCM)

What do you like best about the product?

It has simplified our recruiting and onboarding processes. It has also given us much more confidence in processing payroll accurately. Having all employees data in one system is great!

What do you dislike about the product?

Moving away from a very simple HRIS into Workday has been intimidating to say the least. There is a big learning curve to know what do and where to start.

What problems is the product solving and how is that benefiting you?

They are helping us scale our compensation model beyond spreadsheets and manual tracking. Being able to pull reports with all information needed has been a game changer when reviewing our employees each year.

What do you like best about the product?

I like that Workday HCM is a user friendly, mobile first application, making HR access convenient and readily available for our workforce. The capability to quickly view an accurate total headcount in minutes is incredibly useful, and I appreciate how it empowers employees by letting them view and maintain their personal information on their own. The eLearning feature that aligns with career goals and development plans is another standout, as is the flexibility to integrate it with our physical security badging systems, payroll systems in 37 countries, ServiceNow, and benefit vendors. For recruiting, utilizing SMS texting and WhatsApp helps reach candidates efficiently without being tethered to a phone.

What do you dislike about the product?

While the capabilities for Succession Planning have come a great way forward, there needs to be a continued focus on enhancements. It would be great to better score or rank succession candidates based on skills to potential future job profiles.

What problems is the product solving and how is that benefiting you?

Workday HCM lets us quickly see total headcount, enables employees to manage their info independently, and empowers career growth with eLearning tied to goals and plans. It's user-friendly, mobile-first, and streamlines recruiting communication.

What do you like best about the product?

Continuing improvements in automation, UI experience, and upcoming AI capabilities helps us drive and prioritize our own internal roadmap along with exploring what can be possible beyond traditional HR support model thinking.

What do you dislike about the product?

The standard delivery of business processes and captured data, while helpful in challenging us on our own requirements, can be somewhat limiting for unique business requirements for our organization.

What problems is the product solving and how is that benefiting you?

Digitizing offline work, streamlining HR processes, centralizing global data for reporting and insights. Bringing possible more modern solutions like agents to the forefront.

What do you like best about the product?

The software has been around a long time, so most basic scenarios can easily be enabled. Business processes and reports allow for a high level of customization and are easy to update

What do you dislike about the product?

Over time, more features that previously would have been part of HCM get added to other SKUs or become agents. Customers need to continually subscribe to more to get value out of Workday or risk getting left behind. Additionally, Community and brainstorms used to be a place to collaborate and have your ideas prioritized by Workday - this is no longer the case.

What problems is the product solving and how is that benefiting you?

Workday HCM partners incredibly well with their additional modules and SKUs. Workers can easily review payment elections, drill into their absence balance, and leave feedback for peers all in the same place.

What do you like best about the product?

Ease navigation on the tool. Also checking and applying for leaves balances. Notifications for daily reports in email as well as Workday notifications

What do you dislike about the product?

Takes a lot of efforts and User Acceptance testing to integrate completely with any external tool for smooth processing of end to end employee payouts

What problems is the product solving and how is that benefiting you?

Workday HCM helps tabulate all employee data changes in a daily report which helps in monitoring reporting changes, compensation changes, team changes and others.

What do you like best about the product?

Strong security framework with flexible permission levels and role-based access
Business processes are highly configurable and easy to manage
Intuitive, user-friendly interface for employees and managers
Excellent reporting capabilities with strong flexibility and visibility into data
Workday Support and Customer Success teams are knowledgeable, responsive, and reliable

What do you dislike about the product?

Additional worker data outside of core HCM can feel clunky and is not always intuitive or user-friendly.
The Self-Service AI capabilities are still limited and, at this stage, do not provide significant added value.
Workday is a very large and complex system, so experienced support is needed to manage it effectively. Infrequent tasks can also be difficult to remember without documentation or expertise.
The security model is powerful but highly complex and requires specialized knowledge to configure and maintain properly.

What problems is the product solving and how is that benefiting you?

Standardize HR processes across the organization
Improve data accuracy and reduce reliance on manual processes
Give workers and managers more self-service capabilities
Provide better reporting and visibility into workforce data
Strengthen security through role-based access and approvals
Improve integration between HR, payroll, Finance, and other business systems
Create a more scalable platform as the organization continues to grow and evolve

What do you like best about the product?

Workday HCM as a single system of record for everything related to employee data is the best system out there not just when it comes to the ease of use but also from a perspective of offering platform extensibility, integration capabilities and it's partner ecosystem reach.

What do you dislike about the product?

Workday’s rigor around configured business processes is a real strength for compliance, but it can also push teams toward manual steps at times when a process doesn’t fit the out-of-the-box model cleanly.

What problems is the product solving and how is that benefiting you?

Global growth usually forces building/buying a local HR stack per country but Workday solves this by staying as the master system while delegating local payroll/time nuance to specialist processors.

What do you like best about the product?

Configurability and ease of autonomy for HR SMEs. I was new to workday when I started using it 9 years ago and feel it is configured to learn quickly

What do you dislike about the product?

Differences between Task names for various tasks such as Configure, Maintain, Edit, etc. This can make trying to self-navigate more difficult for users trying to expand their knowledge without implementation partners or consultants.

What problems is the product solving and how is that benefiting you?

Workday has allowed us substantial flexibility to eliminate paper processes and turn them into workflows, customize existing business processes and tools to make seamless experiences for our associates, and confidently automate sensitive transactions such as compensation and performance rating calculation.

What do you like best about the product?

Everything is in one place and relatively easy to use! I hate when you have to use a million different types of software for different things. Workday keeps things organized.

What do you dislike about the product?

Somethings are hard to find if you don't use that specific feature often but overall there isn't much I don't like about it. It's a pretty solid tool.

What problems is the product solving and how is that benefiting you?

It keeps all of my work tools in one place. I get to refer to one resource for time off requests, work trainings, team hierarchy, benefits, pay, and more. I love only using one resource.

What do you like best about the product?

I really like how easy Workday HCM is to use. The ease of navigation stands out – I can pin favorites and quickly access what I need most often. The search feature is also pretty helpful, making it simple to locate specific things I need. Handling absences is really smooth too; the process for submitting, reviewing, and approving absence requests is straightforward. I also like how Workday HCM has streamlined my tasks, integrating various systems I used to handle separately, which saves me time and effort. This efficiency allows me to focus more on other responsibilities instead of getting bogged down in payroll or ticketing systems.

What do you dislike about the product?

The only thing is that I seem to struggle to find things that pertain to my job role easily. I have to dig through a few menus to get there. If there was a little better search feature to handle keywords, that might help me find those things more quickly.

What problems is the product solving and how is that benefiting you?

Workday HCM combines multiple systems for time cards, pay, and benefits into one platform, integrates with tools like Microsoft Teams, and makes tasks like absences requests and navigation easy, saving me time.