Workday Human Capital Management's key use case is the hire to retire business process. The business processes we have in Workday include hiring an employee, transfers, promotions, and termination processes. Pretty much everything that an organization does for human resources is automated.
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Automation has transformed hire to retire processes and delivers powerful HR analytics
What is our primary use case?
What is most valuable?
The most valuable function in Workday Human Capital Management is that it is easy to implement and automates business processes, which is very important. It has dashboards and reports that are very helpful from an HR perspective, so everything you are doing and whatever is happening in the organization, all the data and graphs are just a few clicks away.
Workday Human Capital Management provides a report writer and some pretty advanced analytics such as discovery boards and dashboards. For external data, it has Prism Analytics, so for analytics purposes, Workday is quite powerful. It can provide you data, and you can easily import, export, or create a model through that data in any other external BI tools or reporting tools as well. Workday itself has nice inbuilt tools that can be integrated with external tools such as Tableau or Qlik Sense.
Regarding employee engagement, Workday Human Capital Management helps my company work with employees to make engagement simpler because when you implement Workday, you have a social media kind of front-end. You log in and search to find everything on your screen without complex coding. Users can see another employee's organizational information, such as who is working where, and they can interact with them through their emails or whatever they make public within the organization. This is one form of engagement. If your company has implemented payroll with Workday, all you need to do is log in, and everything related to pay is available in the system, which makes it very interactive. Employees are familiar with Workday in my organization. VPs, directors, or HR heads can access separate dashboards to see real-time data on what is happening, such as how many people have a notice period, how many are getting hired, attrition rates, and new hiring. The unique selling point of Workday is its easy-to-use user interface, which is quite difficult in other ERP systems such as SAP or Oracle Fusion.
Workday Human Capital Management has inbuilt functionality to cooperate with compliance. For Germany, it is GDPR, and for the US, it has reports and forms such as NYS CEO's. Compliance is a common practice in every ERP software; it is available in all ERP systems to incorporate compliance country by country. It is also a key feature, and Workday is fully compliant based on the country in which it is implemented.
What needs improvement?
In Workday Human Capital Management, I feel that the security part needs to be improved. Workday gives complete control to the implementers regarding security and who is going to see what data. There are sometimes loopholes that are not identified unless fully tested. If Workday had a security alert system, even a small alert would help the security architect secure all information better, especially sensitive data such as payroll.
Additionally, customization is another area of improvement, as Workday provides a default blue and yellow theme, which may not align with a company's branding. If Workday provided the option to customize themes based on a company's preferences, it would enhance the user experience.
For how long have I used the solution?
I have been working with Workday Human Capital Management for almost twelve years.
What do I think about the stability of the solution?
I rate the stability of Workday Human Capital Management an eight out of ten.
What do I think about the scalability of the solution?
Workday Human Capital Management is very much scalable; all you need is a browser to work or access your data, even for implementation purposes. You can access Workday from anywhere, even on an older laptop as long as it has browsing capability.
How are customer service and support?
I rate Workday's technical support quite good, about a nine out of ten. Workday has partners all around the globe, but you need to raise a ticket and wait a couple of hours for acknowledgment. However, you typically get a response the same day.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process for Workday is pretty much simple. Workday gives you a default setup, and while you do need to set up some organizational structures, that is important for any ERP system. Workday provides a template, and once you fill in the organizational structure and upload it, it automatically creates and sets up the organizational structure, making the process quite simple.
Which other solutions did I evaluate?
The main competitors of Workday Human Capital Management are SAP and Oracle Fusion, with PeopleSoft also being a notable contender in the market.
For the ERP system, I choose Workday Human Capital Management. If we talk about alternatives, PeopleSoft is a good option.
What other advice do I have?
I am using only Workday Human Capital Management, not anything else.
I am not able to answer what metrics we use to measure the impact of Workday Human Capital Management because that is a task for higher management, such as directors or CEOs. For us, Workday is user-friendly, and we use it frequently, but whether it is good for the company is not our call. If you provide me a Ferrari, that is fine, but if my CEO wants to give me a Lamborghini, I would say that is good too; however, that decision is not mine.
I rate Workday's pricing around a six or seven because it is not very cheap. Pricing is based on employee count, so the more employees, the more costly it becomes due to cloud space and other factors. However, the module-wise pricing system makes it somewhat affordable since you do not have to purchase everything for each employee.
I definitely recommend Workday Human Capital Management to other users. I give Workday Human Capital Management a final rating of eight out of ten, with two points deducted for security concerns and lack of customization.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Reports have become easier to access and compensation records are now handled more efficiently
What is our primary use case?
My usual use cases for Workday Human Capital Management are that I am part of the total rewards team. My work cases involve viewing different employees' salary splits, compensation changes, when compensation changes happened, and what events triggered those compensation changes. I have to download reports from the repository containing salary details of all employees, including different components. Additionally, I record future bonus amounts and deferred cash bonuses for employees. These tasks are easily captured and recorded in the system.
What is most valuable?
The reports I can download with compensation details come in a very organized manner. I can record any future payments through the software, such as deferred cash bonuses that need to be paid one year later. These features are saved easily and my team can complete tasks in a hassle-free manner.
Workday Human Capital Management has reduced administrative burdens and smoothed the process. I would rate it nine out of 10. You can easily record future payments or compensation changes that need to be made effective. The information about employee codes, variable compensation plans, and which variable compensation the employee receives gets captured in a very intuitive manner.
What needs improvement?
I have not directly encountered issues in Workday Human Capital Management, but my manager mentioned that the compensation module is not dynamic enough or flexible enough to accommodate the complexities in our salary structure. The compensation module could be improved for annual increments, promotional increments, and variable payouts. We find it better to handle these tasks through Excel rather than automate them through the Workday module.
For how long have I used the solution?
I have been working with Workday Human Capital Management for seven to eight months.
What do I think about the stability of the solution?
The stability and reliability of Workday Human Capital Management is good. I have never seen a breakdown of the software or any late response. It has performed consistently.
What do I think about the scalability of the solution?
Workday Human Capital Management has been scalable. We have moved from 800 to 1,600 headcount, and I have found it to be very scalable.
How are customer service and support?
I have not communicated with the technical support of Workday for this product, but that area can be improved. We were trying to roll out the performance management process in Workday and were unable to customize it as per requirement. The person who manages the technical aspects was unable to customize the performance management system to our PMS requirements. Making tech support more accessible could help with customization needs.
Which solution did I use previously and why did I switch?
I have been part of this organization for a relatively short time, so I am not aware of which software was used previously. Before this role, I have not worked extensively with any HCM tool.
What was our ROI?
I find this tool to be very effective, but I have not calculated the return on investment for the tool.
What other advice do I have?
The software is from CaptivateIQ, not Adobe. I have not used the global compliance feature or advanced analytics. From an end-user perspective, I found the talent management tools effective, rating them nine out of 10. Workday Human Capital Management is considered a relatively costly module in the market. I am not sure about the cloud provider, and we do not have documentation, guides, or manuals. I have rated Workday Human Capital Management nine out of 10 overall.
A user-friendly solution that can be used for recruitment, performance management, and organization management
What is our primary use case?
I use the solution for recruitment, retirement, performance management, and organization management.
What is most valuable?
Workday Human Capital Management is a user-friendly solution. Employee record keeping is the most important feature of Workday Human Capital Management. The solution provides a reliable history of employee data and ensures safety, security, and data protection.
What needs improvement?
The solution is quite complex with all of the requirements that we have as a big company. When we get information about some task to do in Workday Human Capital Management, it's not easy to find it. The solution should focus more on user experience and less on the technical side.
For how long have I used the solution?
I have been using Workday Human Capital Management for three years.
What do I think about the stability of the solution?
Workday Human Capital Management is a stable solution.
What do I think about the scalability of the solution?
Workday Human Capital Management is a scalable solution. We use Workday Human Capital Management for the whole company worldwide.
Which solution did I use previously and why did I switch?
We previously worked with SAP SuccessFactors. We switched to Workday Human Capital Management because of the better price.
How was the initial setup?
The solution’s initial setup is very complex.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a one out of ten.
What about the implementation team?
We implemented the solution through a third-party vendor.
What was our ROI?
We have seen a return on investment with Workday Human Capital Management.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is better than SAP SuccessFactors.
What other advice do I have?
Workday Human Capital Management is deployed on the cloud in our organization.
We implemented a self-service function. We have to find the right balance between shifting activities to the end user and increasing additional effort for training mistakes and handling calls from users.
Users should take care of the interfaces because we had a third-party interface solution in the middle, which increases its complexity.
Overall, I rate Workday Human Capital Management an eight out of ten.
A tool to help businesses maintain records of the hire-to-retire process of employees
What is our primary use case?
Workday Human Capital Management is our company's global HR system where information related to all our employees, starting from the recruitment to the exit of any employee, is stored.
Our company uses Workday to manage employee information, including the hire-to-retire process. I use the solution in our company as an HR system to maintain all of our employee records. If someone becomes a part of the company as a newly hired employee, then such an employee's entire record in the tool starts from when he or she got recruited until the time he or she leaves the company. The information of employees includes all the information, like life cycles, events, promotions, compensation, and everything else that is maintained in Workday.
What is most valuable?
The most valuable feature of the solution is that it is a cloud-based system and easy to use. The product's end users get a good experience, as it is a very comfortable tool to use with navigations that are easy to go through.
What needs improvement?
The tool has certain shortcomings when it comes to its integration capabilities with other systems in our company, making it an area where improvements are required.
For how long have I used the solution?
I have been using Workday Human Capital Management for eight years. My company is a customer of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Workday is a global HR system, and our organization has 1,80,000 employees. Most of our employees largely have access to Workday's ESS component, where they maintain their profiles and view their information.
How are customer service and support?
Whenever we have had issues related to its integration capabilities with other systems in our company with the product, we contact the in-house technical team we have for Workday.
Which solution did I use previously and why did I switch?
Our company also uses Workday HR Talent Management and Software Talent Management, which help in performance management and succession planning. My company uses Workday Learning to allow employees to explore various areas where they can learn something via training sessions.
Before the use of Workday Human Capital Management in our organization, we used to use PeopleSoft. As PeopleSoft did not meet our organization's criteria regarding the need for a product that can be deployed at a global level, we chose Workday for HR-related activities and ADP Global Payroll.
How was the initial setup?
The product's initial setup phase was easy. A proper training session is good enough to enable any user to start using Workday.
The time required to implement the product depends on the environment's complexity. In general, the implementation phase of the product at a country level takes about six to nine months.
What other advice do I have?
I recommend the solution to those who plan to use it. For payroll, ADP is recommended as it has a global presence in APAC regions and Europe.
I rate the overall tool a nine out of ten.
An easy-to-use solution that has good accessibility and technical support
What is most valuable?
The solution has good accessibility; it's easy to use and not very confusing.
What needs improvement?
It would be good if the solution provided more extensive training sessions.
For how long have I used the solution?
I have been using Workday Human Capital Management for 13 months.
What do I think about the stability of the solution?
I rate Workday Human Capital Management an eight out of ten for stability.
What do I think about the scalability of the solution?
Around 100 users are using the solution in our organization.
I rate Workday Human Capital Management a seven or eight out of ten for scalability.
How are customer service and support?
The solution’s technical support is good.
How was the initial setup?
I rate Workday Human Capital Management an eight out of ten for the ease of its initial setup.
What other advice do I have?
I worked with the latest version of Workday Human Capital Management.
Overall, I rate Workday Human Capital Management an eight out of ten.
A User-Friendly and Efficient ERP Solution for Mid to Large-Sized Companies
What is our primary use case?
The solution is great for all kinds of projects. It efficiently addresses recruitment, finance, and supply chain management (SCM). Each can be independently implemented across the organization with a diverse range of products. It involves cloud technology and implementation, particularly related to a support project. Our client views Workday differently than other ERP systems; it operates entirely in the cloud, setting it apart in terms of terminology.
For instance, discussing project lifecycles typically follows a unique methodology, not the conventional one. Given its cloud-based nature, the stages involve transitioning from production to non-production. These are the terms we commonly use when developing or implementing Workday projects.
What is most valuable?
According to me, the most valuable feature is autonomy of business processes and the security configuration within the tenant, specifically the configuration. The ability to segregate processes, such as capital management or the hiring-to-retirement workflow, is valuable. This separation allows for configuration tailored to our organizational requirements, making these business processes particularly valuable.
What needs improvement?
The solution should enhance its flexibility and promptly incorporate the brainstormed ideas into the upcoming releases. Typically, after their brainstorming session, it takes one or two update cycles for the changes to reflect in the tenant. Accelerating this process would be beneficial. Applying insights gained based on their value would make the system more helpful.
For how long have I used the solution?
I have been working with the solution for the past eight years.
What do I think about the stability of the solution?
The solution is highly stable. It’s designed to handle most tasks automatically. I rate it a nine out of ten.
What do I think about the scalability of the solution?
The solution is highly scalable. I rate it an eight out of ten.
How are customer service and support?
This solution consistently supports its customers through its implementation partners or sales support. However, it's essential to note that there might be instances where they are not readily available, or their solutions may need to align practically with organizational structures or specific needs. For instance, Workday has limitations in customization, which could be a concern if you require additional features like buttons or links.
The support team might suggest subscribing to specific modules to achieve the desired outcome in such cases. While there may be room for improvement in technical support, the basics are well-covered, making it generally satisfactory for resolving common issues.
How was the initial setup?
The setup is designed to be user-friendly and straightforward. Since the solution operates in the cloud, you just need a tenant link, user ID, and password for easy setup. However, the setup may be more complex in larger organizations with diverse hiring and business processes like hire-to-retire. Still, the process remains code-free and relies entirely on user-friendly UI features. Implementers are crucial in configuring company departments, business processes, and call centers to match the organizational structure.
What's my experience with pricing, setup cost, and licensing?
Each module comes with an additional cost. It operates on a mid-price model. So, there is an additional payment for each module needed.The solution might be costlier for smaller companies, making it more suitable for mid to large-sized enterprises.
Which other solutions did I evaluate?
I've had experience with both Oracle SCM and Oracle Fusion. In comparison, these two tend to be more code-based and highly customizable. In contrast, Workday HCM is user-friendly and easier to implement within the organization
What other advice do I have?
This solution is for human capital management. It doesn't limit the number of companies or employees, making it suitable for mid-sized and larger organizations. It is particularly advisable for mid-sized to larger companies due to its compatibility with their organizational needs.
Stable product with robust self-service feature
How has it helped my organization?
The product has a robust self-service feature.
What is most valuable?
Workday Human Capital Management's most valuable feature is self-service.
What needs improvement?
Currently, the product's payroll feature works only in four countries. It should work for more countries.
For how long have I used the solution?
We have been using Workday Human Capital Management for ten years.
What do I think about the stability of the solution?
I rate the platform's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We used PeopleSoft before. We switch to Workday Human Capital Management as it is a cloud solution.
How was the initial setup?
The initial setup process has medium complexity.
What other advice do I have?
I rate Workday Human Capital Management a nine out of ten.
Helps to manage tools and verify the configuration
What is our primary use case?
The solution helps to manage tools and verify the configuration.
What is most valuable?
The product is a complete solution for security.
What needs improvement?
We have had issues with respect to incidents.
For how long have I used the solution?
I have been using the product for one to two years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The tool's setup is easy.
What other advice do I have?
I would rate the tool a ten out of ten.
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