CloudHealth
High availability has protected revenue, but integration and support still need improvement
What is our primary use case?
VMWare Tanzu CloudHealth is used for our complete e-commerce platform. We predominantly use VMWare Tanzu CloudHealth for high availability systems. We do not use it for cost considerations because we operate as a private cloud where cost remains constant.
How has it helped my organization?
Availability has been one of the biggest improvements. We run it in our private cloud and are able to manage it cost effectively.
For us, daily active users and abandonment rate are critical metrics. If the daily active user numbers are very high, we perform well. The second factor is our abandonment rates. If a customer gets disconnected during a shopping experience, that represents a revenue loss for us. We see that at a very low level, but these are factors where whatever drops happen that are beyond VMWare Tanzu CloudHealth.
What is most valuable?
When you look at it, there is no significant difference between upstream Kubernetes and VMWare Tanzu CloudHealth. However, the support provided is very good when it comes to systems. All the peripheral services that they provide is something we value greatly.
Since we operate in a very regulated industry, security becomes very important for us. I have not seen significant slippage from a security standpoint.
There are two fundamental things. Availability and reporting have become standard. There are two major reasons we are very interested in VMWare Tanzu CloudHealth. First, the observability we can build into VMWare Tanzu CloudHealth allows us to determine what is happening before any service fails, and we are positioned to fix things preventively. We are able to maintain availability in terms that if one of the node clusters goes down, we can quickly respin another cluster so our sessions do not fail and we do not have a revenue loss.
VMWare Tanzu CloudHealth provides value, but we do not look at it very objectively to be precise. What we have done is built something over VMWare Tanzu CloudHealth which does monitoring and everything for us. If you look at VMWare Tanzu CloudHealth, it is useful but not exactly in the terms we are interested in.
What needs improvement?
One of the things we struggle with today is the integration between VMWare and our operating systems. That is where the flaws happen. We are a Red Hat shop. The integration between both needs to be much stronger. Not just Red Hat, but any operating system, they need to get it right. The second thing is that the NSX layer needs to become stronger.
For how long have I used the solution?
I started working with VMWare Tanzu CloudHealth about seven years ago.
What do I think about the stability of the solution?
I would rate stability at nine and a half.
What do I think about the scalability of the solution?
I would rate scalability at nine.
How are customer service and support?
I would give customer service a rating of eight and a half.
Support can always improve. For them, it is a ticket. For us, it is a lifeline. That boundary they need to visualize and provide support to that extent.
How was the initial setup?
VMWare Tanzu CloudHealth is pretty easy to install. Configuration takes a little time, but installation is much easier.
Every business has different logic. Let me give you an example. When we are having very high demand during festive seasons for a few hours, when our e-commerce platform gives special offers, the queues build up very fast. At this moment, VMWare Tanzu CloudHealth needs to be configured so that new sessions are automatically handed to a new set of worker nodes rather than waiting for human intervention. Building that logic is very important. At the same time, when you see sessions getting dropped after the sales, we cannot just kill the infrastructure instantaneously. That requires a set of rules to be built and models that need to be developed so that we are protected and our infrastructure does not fail.
What was our ROI?
We are able to see value. What would eventually happen is we run two versions: one is VMWare Tanzu CloudHealth, and we also run upstream Kubernetes. The moment we are able to stabilize that platform, I do not see a reason we will be paying heavily to VMWare.
What's my experience with pricing, setup cost, and licensing?
Setup costs are very expensive.
Which other solutions did I evaluate?
At this moment, VMWare is running ahead of other competitors, but I see the gap closing very fast.
What other advice do I have?
I used to do both. I used to be a partner of VMWare, selling VMWare, and I also used to consume VMWare.
I currently do not work extensively in that space. I mostly have moved into AI, but we use VMWare Tanzu CloudHealth as a foundation.
I am a consumer of VMWare. I use vRealize and I use VMWare Tanzu CloudHealth. I would give an overall rating of seven to my experience.
Centralized Cloud Cost Management with Room for UI Improvement
Visibility and Cost Management Champ, Needs Better Onboarding
Multi-cloud governance has improved and resource utilization automation delivers daily value
What is our primary use case?
I use VMWare Tanzu CloudHealth to deploy VMs into the VMware environment. It is a tool used by our admin and finance team to work on their products, and as an operation, we maintain those services.
We use VMWare Tanzu CloudHealth as a platform as a service solution in our multi-cloud environment because we host AWS and our VMware cloud. We also have storage solutions that are dependent on it. I have worked in multi-cloud environments and feel that VMWare Tanzu CloudHealth is a good option these days.
The finance and admin team would be able to answer specific questions better. We use VMWare Tanzu CloudHealth as a notification tool, and we have a multi-cloud environment with multiple tools around it. For a particular organization and client we work for, they requested to use this tool, which may have something to do with licensing. I feel that this has an edge over other tools.
What is most valuable?
I think resource utilization and automation are the best features that VMWare Tanzu CloudHealth offers, and these are the best use cases I have seen.
VMWare Tanzu CloudHealth's AI capabilities are good regarding governance and security.
What needs improvement?
I feel there are still APIs that VMWare Tanzu CloudHealth needs to work on and integrate. I do not see a gap, but I see some lagging when we integrate it with both AWS and Azure. This is just my observation, though it could be something related to environment dependency.
I feel there is still some scope for improvement. I may not know a lot because I use it as a day-to-day tool and do not work too deeply into it.
For how long have I used the solution?
I have been using VMWare Tanzu CloudHealth on and off for a couple of years now. I cannot state that it has been more than four years.
What do I think about the stability of the solution?
VMWare Tanzu CloudHealth is stable in my experience.
What do I think about the scalability of the solution?
VMWare Tanzu CloudHealth's scalability is good.
How are customer service and support?
We have not used VMWare Tanzu CloudHealth's customer support much.
How was the initial setup?
I am not really sure if I have seen a return on investment from using VMWare Tanzu CloudHealth. I have not noticed money saved, time saved, or fewer employees needed.
What about the implementation team?
As a consultant and operation team member, we are given the tools that are being purchased by the procurement team.
What was our ROI?
I am not really sure if I have seen a return on investment from using VMWare Tanzu CloudHealth. I have not noticed money saved, time saved, or fewer employees needed.
What other advice do I have?
I appreciate the GUI interface of VMWare Tanzu CloudHealth, and it is very user-friendly. Because we on the DevOps team have many tools that we work with, and depending on the client, we get different tools that we must work with on a daily basis, a comparatively easier GUI makes it easier for us to automate tasks and use it in any environment.
We use VMWare Tanzu CloudHealth for health checks. We do have Nagios and other monitoring tools as well, but I think VMWare Tanzu CloudHealth stands out. My overall review rating for VMWare Tanzu CloudHealth is nine.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Integrated cloud insights have improved workload visibility but pricing and support still need work
What is our primary use case?
My use case for VMWare Tanzu CloudHealth is to integrate workloads.
What is most valuable?
The most beneficial part for me in VMWare Tanzu CloudHealth is that it's integrated with the other products.
The policy-driven management, alerts, and reports help to improve operations.
It helps by gaining visibility into a much lower level where you can gain visibility to your infrastructure.
The dashboard helps to streamline cloud management practices, which is a good thing.
Because it aggregates the information that you need in a single place.
What needs improvement?
They could improve the life cycle.
For how long have I used the solution?
I have been using it for three years.
What do I think about the stability of the solution?
I would give it eight or nine points for stability.
What do I think about the scalability of the solution?
I would rate scalability at eight.
How are customer service and support?
Usually, technical support is good, but if I have big problems, then it gets very problematic.
If you have an incident with one of your products that is easily fixable, the level one and level two support are very helpful. However, if there is something bigger or a larger problem with the product, then it goes into a black hole and stays there forever until either you give up.
Which solution did I use previously and why did I switch?
VMWare Tanzu CloudHealth is very different compared to Red Hat products. However, imagine a product that you can install, such as KVM, for free. It is not the same thing as vSphere, I understand this, but it's free and it's powerful. People who are willing to spend a little bit more money on operations instead of discarding one million euros every year for VMWare products should consider alternatives.
Which other solutions did I evaluate?
VMWare Tanzu CloudHealth is a very good product, but if you decide to market it at twice the price of the next commercial competitor in an environment that has many open-source solutions, many people can do without those features.
You can go with Red Hat as an alternative.
What other advice do I have?
VMWare Tanzu CloudHealth works with the Avi Load Balancer and integrates well with containers.
The integration part is the key aspect of VMWare Tanzu CloudHealth.
For someone who knows how to correctly administer and operate it, VMWare Tanzu CloudHealth is a beneficial thing.
The problem is how the new company decided to package the products and destroy all the old VMWare ecosystem that they had for partners and for all the tools that the partners had. The prices have become high as well.
I don't know what the best features are or much about the analytics features.
We don't measure the effectiveness of VMWare Tanzu CloudHealth and don't use any metrics.
I cannot think of any problems with VMWare Tanzu CloudHealth right now.
I would prefer to have support split on less critical incidents and higher critical ones.
I would give VMWare Tanzu CloudHealth an eleven for price because it's quite expensive.
My overall rating for VMWare Tanzu CloudHealth is a seven.
Centralized Multi-Cloud Cost Visibility with Powerful Reporting and Optimization
VMware Tanzu CloudHealth Streamlines Cloud Management with Easy Monitoring and operating services
Cloud cost governance has improved and now provides detailed control of shared workloads
What is our primary use case?
I have been using VMWare Tanzu CloudHealth for six years.
My main use case for VMWare Tanzu CloudHealth is to control our cloud environments. We have VMWare in cloud running on AWS and Azure, but also we use it to control our cloud load running in AWS and Azure.
One of the things we do is use VMWare Tanzu CloudHealth to identify all our load running in one single tenant account to check what was the cost of running these loads and then use it to create the accounts for each of these users and transfer the loads to them. We were able to show them the cost that was being used for each of these accounts and now they will be able to have a better view and control of the expenses on the cloud.
What is most valuable?
VMWare Tanzu CloudHealth is a great tool to understand the cost of the clouds, to have very detailed financial information on the loads running there, how much of the budget is being used, and have a clear overview of what is happening and plan for the future.
The best features VMWare Tanzu CloudHealth offers are cost management and right sizing because one of the main problems on the load in the cloud is that people tend to think that it is like running things on-premises and you can build huge VMs with no consequences. This is a great tool to show the users that it is different and you need to better right-size your loads in the cloud compared to on-premises.
We migrated loads from premises to the cloud where we were having very big VMs. After showing the team running these VMs using VMWare Tanzu CloudHealth that the VMs were consuming a lot of resources, we were able to show them that it was better to reduce the size of the VMs, spread out the load, and use only the capacity that was being required at the specific times.
Having a better control of our cloud loads and having ways to see how to optimize and improve how it is running there and having better governance was critical for our organization's success.
What needs improvement?
For my personal case, VMWare Tanzu CloudHealth works perfectly. I do not see any urgent or required improvements. Perhaps later on I will see those possibilities, but for the moment, it works for my needs and requirements.
For how long have I used the solution?
I have been working in my current field for four years.
What do I think about the stability of the solution?
VMWare Tanzu CloudHealth is stable in my experience.
What do I think about the scalability of the solution?
For us, VMWare Tanzu CloudHealth is working really well. It can be scalable as we need it and we did not have any problems so far.
How are customer service and support?
The customer support for VMWare Tanzu CloudHealth is excellent. We have a dedicated team to support our needs, so in our case, we did not have any problems. I will give the customer support a nine.
Which solution did I use previously and why did I switch?
We were not using a tool before VMWare Tanzu CloudHealth.
How was the initial setup?
We had a long history of working with VMware, so this was the tool we evaluated and we decided to go with it.
What about the implementation team?
I acquired VMWare Tanzu CloudHealth directly through VMware.
What was our ROI?
I did not take part in those discussions, so I am not sure about the metrics, but I can say that in my experience, we saved money on using VMWare Tanzu CloudHealth, money that would have been spent in the cloud and now we reduce the load and the cost of the clouds. For me it was an improvement for us.
Which other solutions did I evaluate?
We were not using a tool before VMWare Tanzu CloudHealth.
What other advice do I have?
VMWare Tanzu CloudHealth is a very good product. It helps me to improve the management and the overview of the cloud loads and it fulfills all my needs.
VMWare Tanzu CloudHealth gives better help and good advice on governance and security topics. I have not used it that much yet, but it will be something I will definitely be testing and going deep into it.
The tests I tried were good enough to be used in a production environment.
I recommend VMWare Tanzu CloudHealth. I will tell them to test it if it will be sufficient for their needs, but I definitely recommend it. I would rate this review a nine overall.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
All-in-One Platform for Easy Cost Optimization, Governance, and Reporting
I also find the policy management capabilities quite helpful because they allow us to establish and enforce consistent governance practices across the environment. Another thing I appreciate is how easy it is to build and customize reports. This makes it much simpler to track spending, identify optimization opportunities, and share meaningful insights with different teams. Overall, it has made cost management more structured and easier to handle on a day-to-day basis.
I also feel the support experience could be significantly better. At times, getting the right level of support or resolving an issue can take longer than expected. Better responsiveness and more effective guidance from the support team would make the overall experience much smoother.
The anomaly detection and alerting capabilities are also very useful because they help us identify unusual spending patterns or unexpected changes early, rather than finding out about them later. This allows us to take corrective action quickly. Overall, it helps us stay more proactive with cost management, improve our spending efficiency, and avoid unnecessary expenses.