MSP360 Backup Ultimate Edition

What do you like best about the product?

I like it, and it’s a must-have for me: a unified management interface for any computer type and operating system. I also really like that it integrates with the storage provider and that billing for this is handled through MSP360. Onboarding is a no-brainer, and performance is more than you can need. I didn't test AI yet.

What do you dislike about the product?

I didn't find any downside to MSP360 Backup; maybe it's for the RMM part that is because I'm more familiar with another provider.

What problems is the product solving and how is that benefiting you?

I need it to restore a server, and because of the hybrid storage option (local and cloud), the restore time was very fast because of the local storage backup retention.

What do you like best about the product?

I like how easy MSP360 Backup is to use and configure, with options that fit different situations. I can use different backup destinations and combine GFS backup with immutability. The central dashboard lets me monitor backup status and update configurations remotely. I also value the configuration templates, which make it easier to apply settings widely instead of one at a time, and how easy it is to contact the company. It’s more affordable than other solutions, and the initial setup was very easy. I switched from Cove for the pricing, features, and ease of use, and I find MSP360 Backup a top-tier product that I’m very likely to recommend.

What do you dislike about the product?

I’d like MSP360 Backup to provide recommended backup settings. Although it’s easy to use and configure, some settings get very detailed and can be confusing, such as whether to configure backup retention on the remote backup or in the MSP360 software itself.

What problems is the product solving and how is that benefiting you?

I can see backup status and update backup configurations remotely, and MSP360 Backup’s affordability helps me avoid creeping backup costs.

What do you like best about the product?

I like MSP360 Backup's customer service and how easy it is to use. The team is extremely responsive, very clear, and speaks to me in non-technical language so I can understand. They walked me through setup as if I knew nothing, and it was very easy. I set it up once and don't have to touch it. It gives me a solid backup to return to and continue working if my server goes down or I get hacked.

What do you dislike about the product?

I don't have Hyper-V on my server, but MSP360 Backup tries to perform a test restoration without it, and it fails every time. There must be another solution, but I don't have the technical knowledge to make that happen.

What problems is the product solving and how is that benefiting you?

If my server goes down or I get hacked, MSP360 Backup gives me a solid backup to return to so I can continue working.

What do you like best about the product?

What I like best about MSP360 Backup is its ease of use, reliability, and flexibility. Overall, it offers a cost-effective and practical backup solution for protecting business data and ensuring business continuity.

What do you dislike about the product?

The reporting and monitoring features could also be more detailed and user-friendly.

What problems is the product solving and how is that benefiting you?

MSP360 Backup helps solve the problem of protecting business-critical data against accidental deletion, hardware failures, ransomware, and other data loss incidents.

What do you like best about the product?

I like how easy it is to manage backups from one place. We have around 20 employees using MSP360 Backup, and with Backblaze as the datastore, it’s easy to manage their laptop backups.

What do you dislike about the product?

I think the MSP360 Backup interface could be more modern. I don’t have anything specific in mind, and we haven’t had any issues so far, so I don’t know how good they are at resolving them.

What problems is the product solving and how is that benefiting you?

I use MSP360 Backup to back up employees’ laptops and personal data.

What do you like best about the product?

I can manage all my clients’ backups in one place and get alerts if there are any issues. I like that I can separate the storage from the software and just pay for storage, which we use Wasabi for. The web interface is easy to use, and the initial setup was extremely easy. I use it to back up clients’ servers, desktops, and Google Workspace and Email and Microsoft SharePoint and Microsoft 365 email.

What do you dislike about the product?

Nothing

What problems is the product solving and how is that benefiting you?

MSP360 Backup lets us manage all our clients’ backups in one location and alerts us if there are any issues.

What do you like best about the product?

MSP360 is a highly flexible product, but its user interface requires a sophisticated user to fully use its features. If you like working with products you can tailor to your requirements, MSP360 is for you.

What do you dislike about the product?

It's easy to make unintended mistakes when configuring a backup, but you can easily fix them by reviewing the settings you chose.

What problems is the product solving and how is that benefiting you?

I have a Backblaze unlimited backup of my system and one OneDrive. I have a Synology Storage Area Network. With MSP360, I can back up the SAN to a plugin Western Digital drive and get a very inexpensive backup of a large amount of mystery data.

What do you like best about the product?

That it utilizes Amazon's low cost S3 storage. It also has many other storage options.

What do you dislike about the product?

The lack of a permanent license. But I do appreciate that it is not subscription based.

What problems is the product solving and how is that benefiting you?

Set it and forget backups.

What do you like best about the product?

I use MSP360 Backup to manage my backups and make sure they’re all taking place. I like that it’s easy to use and low cost. I can manage it from my cell phone and the online login portal, and it costs less than hiring an IT company to do the work. The initial setup was very easy, though I had somebody help me.

What do you dislike about the product?

NA, I like it

What problems is the product solving and how is that benefiting you?

I find MSP360 Backup makes it really easy for me to manage my backups and make sure they’re all taking place.

What do you like best about the product?

We use MSP360 Backup for our customers’ workloads, and it gives us a worry-free backup solution. I like the interface and the cost. It doesn’t take our technicians much time to configure backups, do restores, or test backups. The cost keeps our costs down so we can have more customer money for the important things. It integrates well with our PSA, SuperOps, and the initial setup was super easy.

What do you dislike about the product?

Nothing

What problems is the product solving and how is that benefiting you?

I use MSP360 Backup for worry-free backups of our customers' workloads.