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Challenging Setup, Potential Ransomware Solution
What do you like best about the product?
I found the initial setup of MSP360 Backup to be very easy. I just ran it, and it installed without any issues, which was fine for me.
What do you dislike about the product?
I'm having trouble getting MSP360 Backup to work right. When I downloaded it, it couldn't load the Microsoft redistributable VSS, and I'm getting an error saying it can't find one of the DLLs. I've searched for the DLL, it's there, and I reregistered it, but it didn't help. I went to support, and they gave me a tool to run, but it didn't do anything. Some of the tools that seem like they should help are only available on a higher version, which costs $30 a year if you don't leave a review, or $15 a year if you do. I'm having trouble getting the VOSS to work because it can't find the DLL even though I registered it. I redownloaded the software and the redistributable, reinstalled, and ensured the DLL was present, but the tool provided by support just resulted in a blinking cursor.
What problems is the product solving and how is that benefiting you?
I'm hoping MSP360 Backup will solve my worries about ransomware by providing better protection than my previous backup program.
Flawless Bare-Metal Restore That Just Works
What do you like best about the product?
That it actually was able to do a full bare metal restore and it worked!
What do you dislike about the product?
Nothing I can think of. It works as described
What problems is the product solving and how is that benefiting you?
To have a reliable backup solution that you can trust.
Straightforward Setup, Clear Dashboard, and Quick Support
What do you like best about the product?
Straigforward setup and dashboard. Quick and responsive support
What do you dislike about the product?
GUI can bee improved and button placements and design wise
What problems is the product solving and how is that benefiting you?
It's a configure and forget setup and I like it that way
Great Support, Easy Deployment, and Straightforward Pricing
What do you like best about the product?
The support is great. Installation is easy to deploy. Easy to manage many clients. Pricing is straightforward unlike competitors.
What do you dislike about the product?
Not much, it's been able to do precisely what we need it to.
What problems is the product solving and how is that benefiting you?
A resilient cloud backup solution with good support and pricing.
Flexible, Reliable Backups with Clean Interface and Strong Scheduling Control
What do you like best about the product?
Msp360 backup is very flexible and reliable. The interface is clean and straight forward, making it easy to setup backup for multiple systems. I especially like the wide range of supported storage options and the control over backup scheduling. It gives a peace of mind because I know that my data is safe and I can easily recover it when needed. The interface is clean for setting backup for multiple servers, workstation. It supports wide range of storage options from cloud services to local drives . another main feature I personally like is the granular control over which files and folders to backup, which helps me optimize storage.
What do you dislike about the product?
Msp360 is very reliable tool but there are few areas that needs more improvement. The initial setup for more complex environments can feel a bit overwhelming, especially when dealing with multiple storage providers. The interface can feel a little clunky when navigating between different systems or accounts . Certain advance features like image based backups or granular restores , could be more streamlined to make them more faster and easier to manage. Notifications are usefull but the dashboard could be more dynamic or customizable to quickly highlight issues or trends across backups
What problems is the product solving and how is that benefiting you?
It helps me manage backups for multiple servers and cloud storage from single platform. It gives me peace of mind because it's automated and scheduled backups ensure that our critical data is always secure. I can choose what to backup and when , optimising storage use and saving cost. Notifications and reports alert me to potential problems early why prevent my data loss. It restores files , folders and entire system quickly, minimizing downtime during emergency. It has end to end encryption so my data is encrypted and safe during transfer and storage . It has very good customer support that helps very well in troubleshooting and makes setup easier.
Easy to Implement, Friendly and Fast Support
What do you like best about the product?
MSP360 Backup is easy to use and implement. Customer support is friendly and quick on resolving problems. All the features and Integrations are very easy to follow and use.
What do you dislike about the product?
MSP360 can come down with their pricing a bit. M
What problems is the product solving and how is that benefiting you?
MSP360 has a great RMM interface and very use friendly. The backups are ease to setup and manage.
Flexible, Secure Hybrid Backups with No Vendor Lock-In
What do you like best about the product?
Flexible cloud storage options – It supports many cloud providers (Amazon S3, Microsoft Azure, are what we used)
No vendor lock-in – Because storage is separate from the backup software, you are not tied to a single vendor’s ecosystem.
Highly customizable backups – Scheduling, scripting, encryption, compression, and detailed logging allow very granular control over backup jobs.
Strong security features – Supports AES-128/192/256 encryption, immutability, and object-lock protection to help defend against ransomware and unauthorized access.
Hybrid backup capability – Supports local, cloud, or hybrid backups, including file-level and image-based backups with multiple restore options.
No vendor lock-in – Because storage is separate from the backup software, you are not tied to a single vendor’s ecosystem.
Highly customizable backups – Scheduling, scripting, encryption, compression, and detailed logging allow very granular control over backup jobs.
Strong security features – Supports AES-128/192/256 encryption, immutability, and object-lock protection to help defend against ransomware and unauthorized access.
Hybrid backup capability – Supports local, cloud, or hybrid backups, including file-level and image-based backups with multiple restore options.
What do you dislike about the product?
It can have a bit of a learning curve – The platform offers many configuration options, which can make the initial setup and ongoing management complicated for new users.
Limited built-in disaster recovery features – It lacks some advanced enterprise capabilities like automated failover or instant VM recovery found in other backup platforms.
Limited built-in disaster recovery features – It lacks some advanced enterprise capabilities like automated failover or instant VM recovery found in other backup platforms.
What problems is the product solving and how is that benefiting you?
We now have reliable backups that can be easily and granularly restored.
Cloud Backup That Just Works. Really!
What do you like best about the product?
Cloud Backup that is easy to manage. Really!
What do you dislike about the product?
Just getting used to the many useful features. In time this will be resolved by me
What problems is the product solving and how is that benefiting you?
Cloud backup for laptops that may not be on a network, but belong to a company. Can manage the backups from the MSP360 portal. Nice!
MSP360 has been a game changer in terms of centralized management!
What do you like best about the product?
Centralized management of a large number of customers' backups from a single management console. Also, their customer service and response time is absolutely excellent! Their support reps seem very knowledgeable and are easy to work with!
What do you dislike about the product?
They don't offer a way to do full system image backups of Linux systems, only file level backups. Also, if you do an image backup of a Windows computer that is still a legacy system running MBR and want to restore to a newer computer that has an NVMe drive and is UEFI, it's an absolute nightmare, if not almost impossible.
What problems is the product solving and how is that benefiting you?
We were formerly resellers for Carbonite. While Carbonite is very easy to install and use [from an end user perspective], there is no easy, centralized management dashboard that allows you to effectively monitor backups for a large number of users. We have had to rely on customers calling us if the system tray icon changes or indicates some kind of warning. Most people don't even notice it, especially if they upgraded to Windows 11 (which is a whole different nightmare) where Windows hides most of your service icons under an arrow. So, some customers could go for weeks or months without having a current backup because they didn't notice their software wasn't updating or working properly. Having this management console and regular email alerts has been a game changer.
Effortless Backups with Seamless Cloud Integration
What do you like best about the product?
I appreciate how MSP360 Backup works seamlessly with both legacy file-based backups in incremental mode and Azure cloud-based backups on the hot tier. It's cool that I can rely on it for cloud backup and incremental backup, and the scheduling feature is a huge plus since I don't have to run backups manually — it automatically downloads them. Also, I find the software easy to use and the initial setup was a breeze.
What do you dislike about the product?
Error codes not correct always
What problems is the product solving and how is that benefiting you?
I use MSP360 Backup for Windows backup, enjoying its cloud and incremental backup, scheduling, and user-friendliness. It automates tasks, running without manual intervention.
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