UiPath for SAP on AWS

UiPath Platform is used to automate repetitive business processes that require a lot of manual effort. The main uses include tasks involving applications, Excel, data processing, and report generation. These processes typically involve two to three humans and a lot of manual effort. By automating these processes, manual effort and human errors are reduced. The biggest benefit is that the automation can run consistently without requiring someone to perform the same steps every time.

One specific process that was automated with UiPath Platform involves a payment proposal at Sasref, which uses the SAP ERP system. This includes logging into ERP, downloading dumps from two to three transaction codes, reconciling it with the SAP system, and blocking for payments. Everything was automated by UiPath Studio and integrated with the SAP system. Manually, a finance analyst would require around two to three days to complete this task, but after implementing it in UiPath Platform, it was reduced to around two hours. Thus, two to three days of work was reduced to two to three hours, achieving the biggest ROI in terms of manual effort reduction.

UiPath Studio, Orchestrator, drag-and-drop development, low-code and no-code features have been used, along with various automatable web or desktop applications, including Document Understanding capabilities. Each feature has benefited the automation process by enabling the building of better automatable processes.

UiPath Platform has positively impacted the organization. It has provided benefits both internally and in client organizations where it has been deployed. The platform has given better return on investment by reducing manual effort and human errors. Processes that previously required people to repeatedly perform the same steps are now automatable, which reduces human errors and leads to significant return on investment.

The most valuable feature of UiPath Platform is UiPath Studio, as it makes it relatively easy to design and maintain automations. The drag-and-drop approach allows workflows to be built quickly while providing enough flexibility for developers to build more complex scenarios.

UiPath Studio is built in a way that makes day-to-day work easier and more efficient because it is easy for even a layman or a business analyst to understand. Concepts can be grasped quickly with a tour, and individuals can interact with UiPath Studio to build simple to moderate workflows or automations, which is a game-changing aspect. The drag-and-drop feature helps developers focus more on solving complex scenarios.

One area where UiPath Platform can be improved is the licensing and pricing model, which can be quite difficult to understand, especially regarding which licenses and capabilities are required as the automation environment grows. The UiPath team has been continuously improving their product offerings and documentation.

With respect to needed improvements, UiPath Platform has released good products like Maestro, Document Understanding, AIXP, and Agents, which are much needed in the automation platform. Now that artificial intelligence is booming, such capabilities in automation are required to reduce the human in the loop and place Agents where they can make decisions the way humans would.

UiPath Platform has been used for around two years in the current role.

UiPath Platform is stable. It is also scalable and handles a significant number of requests efficiently.

The scalability of UiPath Platform is impressive and it handles an increasing number of documents well without issues.

Customer support is good, and customers are generally satisfied. As long as they see a return on investment, they remain happy.

UiPath Platform has been used from the very beginning. There are competitors like Blue Prism and Automation Anywhere, but UiPath Platform has an edge due to its offerings, although the costing model is quite high in comparison.

A strong return on investment has been seen with UiPath Platform. Developing one specific process can yield a four to five times return on investment. If 10 lakhs is invested in that process, it can save costs equivalent to three to four human salaries, allowing the workforce to be allocated where human intelligence is more needed. About 90 percent return on investment is achieved from traditional automations. Regarding time, on payment proposal creation alone, around 1,000 hours per month are saved. With 62 deployed bots, approximately 600,000 hours are saved monthly, illustrating UiPath Platform's impact.

The pricing, setup costs, and licensing for UiPath Platform are quite high, making it challenging for many organizations to afford. The enterprise costs are particularly steep, and adding agentic artificial intelligence capabilities incurs additional token and artificial intelligence credit costs. The overall pricing and licensing model is a concern.

Other options were not evaluated. Every feature that UiPath Platform provides, including ease of development and broader automation capabilities for desktop and web applications, makes it preferable. The sophisticated modules and packages enable interaction with enterprise resource planning systems, optical character recognition, artificial intelligence, orchestration, testing, and human in the loop. Since all these features are available, it is natural to choose UiPath Platform.

One specific example of measurable metrics is the payment proposal automation in the finance department. Creating payment proposals in SAP used to require two to three days, but now it has been reduced to two to three hours, significantly cutting down the time taken to complete the workflow. Additionally, users can focus more on other tasks requiring human knowledge or intervention.

Regarding UiPath Platform's artificial intelligence capabilities, strong governance and security are maintained. Encrypted algorithms are provided for storing highly sensitive information in entities, showing that governance is on par with industry standards.

In terms of UiPath Platform's artificial intelligence capabilities, accuracy and reliability mainly depend on the artificial intelligence model used, especially for document understanding with machine learning technology. Confidence scores are provided for classification, optical character recognition, and extraction. If the confidence score is low, a human validates uncertain results, ensuring business rule validation is also performed. UiPath Platform's artificial intelligence capabilities are accurate for most use cases that have been applied, with models configured and trained with representative data. The accuracy percentage varies by use case and data quality. Confidence scores and human validation are appreciated as they are implemented if the scores fall below a certain threshold.

The solution has reduced human error and freed up employee time. This has positively affected the business by implementing purchase order extraction for purchase order and non-purchase order processes. Invoices are obtained from SAP, documents are classified, fields are extracted, and validations are performed based on confidence scores. Not every document will go through an end-to-end cycle, and approximately 50 percent of invoices will complete the cycle while some exceptions will need human intervention for decisions and reprocessing.

UiPath Academy courses have been used. The biggest benefits include timely updates on new features and thorough documentation that can be easily understood by RPA developers. The quizzes in the vendor academy assess understanding of features, allowing individuals to gain confidence in their hands-on experience.

UiPath Platform's user community provides significant value with a strong user and developer network of over 3 million users across multiple countries. A recent DevCon was attended where many representatives from various companies came together. The UiPath Forum allows technical questions to be answered by anyone with expertise, facilitating peer-to-peer solutions and product feedback. There are also rewarding sections where users can solve use cases and get rewarded, which is an excellent motivation.

Agentic automation has been used at a proof of concept level, where an agent was integrated and built and then incorporated into UiPath Maestro, integrating it with Google Drive for two-way matching. The reliability and potential decision-making capabilities of agents are noteworthy; they can make both correct and incorrect decisions. However, they effectively reduce human intervention and lead to better results in a shorter timeframe.

A few proofs of concept have been worked on building agents, such as an employee internet reimbursement agent. Each company has its internet reimbursement policies that differ between employees based on their rank. Instead of emailing the reimbursement manager, an agent can be triggered by uploading an invoice, check employee details and band, and determine eligibility for reimbursement according to company policy. This dynamic decision-making reduces human requirements significantly.

By leveraging artificial intelligence agents, significant flexibility has been found in accessing enterprise systems and data. It is important to control the agent's access and define the actions it can perform. Agents can interact with multiple tools and connectors without opening specific pages, directly calling sub-agents for decisions. This flexibility significantly reduces the need for human intervention.

For those considering using UiPath Platform, it is essential to understand why they want to utilize it. Given its enormous features and market plugins, if many features are planned to be used, it is an excellent choice that offers the best return on investment compared to other platforms. The pricing and licensing model can be high, so strategy should be developed on how to use UiPath Platform effectively to maximize return on investment.

UiPath Platform partnership status has been established. Certifications are provided through which applications can be made, exams can be taken, and certification can be obtained.

This review has been given an overall rating of 9 out of 10.

My main use case for UiPath Platform is for diagnosis to identify delays or problems. It helps companies manufacture computers. UiPath reads invoices, extracts required information, enters it into the company's system, checks the information, and sends emails automatically.

In my organization, what I find very useful is that UiPath reads documents, extracts customer and policy information, enters the data into the insurance system, checks whether required documents are available, and sends notifications automatically. This saves time, reduces cost, improves customer service, and helps focus on important work.

In my opinion, the best features UiPath Platform offers are automation, document understanding, AI plus automation, system interaction, monitoring and reporting, human plus robot work, cloud platform, and security.

I find system interaction the most valuable feature in my day-to-day work because it connects with different components, such as Excel, CRM system, emails, and websites.

I do not have specific suggestions on how UiPath Platform can be improved.

I have been working in my current field for four months.

UiPath Platform is stable and reliable, and it has a good monitoring system.

UiPath Platform's scalability is rated at 99.9%.

The customer support from UiPath Platform is rated at 99.9%.

I previously used manual processing and basic scripting before switching to UiPath Platform for its advanced capabilities, better integration, strong governance and security, and easier scalability, also providing better scope for combining systems.

My experience with pricing, setup cost, and licensing reveals that the main challenge is the complexity of pricing options and selecting the right plan. Overall, the investment is justified by the time savings, efficiency, and scalability of automation.

I have used UiPath Academy to learn automation and improve UiPath skills.

I use coding agents to help build or troubleshoot automations using UiPath Platform.

I have seen a positive return on investment from UiPath Platform. For example, automation has reduced processing time by approximately 30 to 40%, saving around 50 to 60 employee hours per month.

My experience with pricing, setup cost, and licensing reveals that the main challenge is the complexity of pricing options and selecting the right plan. Overall, the investment is justified by the time savings, efficiency, and scalability of automation.

Before choosing UiPath Platform, I evaluated other options such as Automation Anywhere and Microsoft.

I would recommend starting with a few high-volume repetitive processes where automation can show clear time and cost savings, as well as robust security.

I am exploring agentic automation to overcome challenges and complex decision-making, reducing manual work, and making faster decisions by combining people, robots, and AI agents.

For the specific use cases where agentic automation is being used to address these challenges, in incoming insurance claim documents, the robot can extract and enter the data into the system, while employees can handle exceptions of complex cases. This will reduce manual work, speed up the claims process, and improve accuracy by keeping humans informed.

Agentic automation has helped improve process efficiency and reduce manual effort. For example, in document and claim processing, I have seen approximately 40% improvements.

The approach to coding agent integration in UiPath Platform stands out because it combines AI agents, robots, and humans.

Adopting UiPath Platform for coding agents has measurably increased development speed and automation coverage, with development time reduced by approximately 30 to 40%, while troubleshooting and revision time reduced to around 20 to 30%.

Overall, UiPath Platform is a strong and user-friendly automation platform. My overall review rating for UiPath Platform is 9.5 out of 10.

I recently worked on a project where I was automating a process from a finance department in an organization. The process involved use cases such as customer treatment analysis. The process would be triggered by an email that the business user would send, and it would generate a yearly report comprised of months. The calculation would be done for each month range that the business would provide in the email. For each one, the calculation would be done, and for each year as per the request, these reports would be calculated. At the very end, a summary would be generated.

The unique thing I learned here is that this was a complex use case. The use case involved calculations for each field such as opening balance, sales, collections, closing balance, and credit limit. This is where it is challenging to calculate each item separately and add it into the Excel file. So that reduced most of the complex logics, and it was helpful while automating the process.

I am using agentic automation. We are exploring and using agentic automation to complement traditional RPA by combining people, robots, and AI agents for more complex and decision-driven processes. The key challenges are handling unstructured data. The overall goal is to move beyond or explore beyond traditional rule-based RPA automation and enable more intelligent, adaptive, and decision-making solutions.

I have worked with a couple of use cases. Currently, I am exploring deep automation to address these challenges, particularly where traditional rule-based automation is required. This is with UiPath Platform. The UiPath Platform agent approach helps me reduce manual effort while making the automation more flexible and capable of handling different conditions in real-world processes.

The first thing I would mention is accuracy. With RPA, we usually develop the ports according to the rules that the developer has provided. Whenever the business, users, or customers need the report, it will be ready with accurate data.

The solution has already reduced a lot of errors through UiPath Platform significantly. It has reduced the time employees spend on repetitive and manual activities. This has improved productivity by allowing employees to focus more on activities that offer higher value or higher priority.

UiPath Platform has given a very high or very major impact in my organization. This has given a very faster process of day-to-day activities in the offices. This has significantly improved the way we perform tasks in the office.

In UiPath Platform, I would like to see them bring more things. Recently the agent ecosystem has started and it has far to go. I want UiPath Platform to transform it so we can get the work done either by communicating with the AI agent or by providing prompts.

Regarding the platform, what I think about the core security is that I would like to say the AI capability is strong. I believe that UiPath Platform has very strong governance capabilities since it is providing centralized management. Overall, I find UiPath Platform's governance capabilities are effective and reliable.

Improvements are needed for UiPath Platform in areas beyond what I have mentioned previously. UiPath Platform is very comprehensive, but there are areas where improvements are needed. More streamlined integration between the different developer and administrator experience should be provided.

I have been using UiPath Platform for the last three and a half years.

UiPath Platform is stable.

The scalability of UiPath Platform is really good. It allows us to scale formation to multiple boards. The platform supports scalable solutions for different varieties without needing any changes to the existing infrastructure. The scalability is such that the platform allows me to build scalable automation.

Customer support was quite good. Customer support has been very good from the support team while addressing technical issues. They provide guidance and troubleshooting and everything. The customer portal is really good with UiPath Platform.

We were using WinAutomation, which was an older automation tool around ten to eight years ago. The licenses are no longer available, and there is a support issue with the vendor permission. We wanted to switch to a new solution, so I decided to go with UiPath Platform. UiPath Platform features such as scalability, orchestration, and user experience have been quite helpful while performing the migrations.

I have seen high return on investment obtained in the organization. In projects, I have seen typically around thirty to forty percent reduction in terms of manual effort. For example, let us say that a process previously required around six to eight hours of manual effort per day. This is reducing it a lot. Roughly thirty to fifty hours of time for a single process are being saved, allowing the voice to focus on critical tasks. The main financial benefit is capacity rather than directly reducing costs. Overall, it has significantly reduced manual effort and improved productivity.

Regarding other platforms apart from UiPath Platform, there are options such as Automation Anywhere or Blue Prism. However, UiPath Platform is the global leader in terms of automation and provides a lot of services. UiPath Platform's applications in terms of enterprise orchestration and integrating applications, the scalability, and learning resources are quite good compared to other services. UiPath Platform is a global leader in terms of automation.

While adopting coding agents, it has significantly improved the development speed by reducing the time required for research or the time writing the course from the development side. Based on my observations, I have seen an estimated around twenty-five percent improvement in the overall product development involving the use of agentic automation and regular sessions and troubleshooting.

There is a very comprehensive licensing model which supports different automation requirements. The licensing is really good for all the use cases. The pricing is compared to service providers. The cost can be relatively high, but for organizations with multiple boards for the AI capability, the flexible license options and the ease of scaling use cases by using UiPath Platform are beneficial.

I am exploring agentic automation further. The primary user interaction is through the assisted coding tool, as well as directly by building the code by integrating tools such as LangChain or LangGraph. For example, a coding agent can analyze UiPath Platform workflows and issues and suggest improvements needed in the loader. It can also directly help me generate code which I can use in UiPath Platform and can provide me the VB dot NET code. By leveraging agentic automation, I have been able to improve efficiency and reduce manual human intervention and handle processes in a more effective way. In initial use cases, I have seen approximately eighty to thirty percent reduction in manual effort around automation and around ten to fifteen percent improvement in the signal from the overall process time. Agentic automation is powerful, and I can see a lot of potential coming in it. I rate this review an eight out of ten.

My main use case for UiPath Platform is for continuous integration and continuous delivery management.

In UiPath Platform for DevOps, we use it for pipeline automation. We have integrated UiPath Platform with Azure DevOps, since we are using Azure. We are also using GitHub Actions. We have automated our build, test, and deployment automation packages. We also do automation testing such as UI, API, and regression testing for our applications. Additionally, we have automated several operational tasks.

We have been using the platform for end-to-end business automations for some of the IT teams and some of the automation workflows. Most of the automations are broader in scope, helping us support DevOps and CloudOps in both the cloud and on-premise environments.

Basically, we are using this tool to create our application for different clients.

UiPath Platform has good documentation processes, machine learning models, and generative AI integrations, which are the best features I have seen in this particular tool. There is a dedicated testing suite available. Cloud-native architecture and flexible deployment options are key advantages. One of the most important advantages is that it integrates with Azure DevOps, Jenkins, and GitHub Actions, which most of the team uses for Bitbucket and CI/CD pipelines. These are some of the most important features being used by DevOps engineers.

After using UiPath Platform, one of the most significant achievements is that our manual effort has been reduced. We now have faster processing time; instead of taking hours, tasks can be completed in minutes. We have also received better compliance and detailed audit logs. Regression testing effort has been reduced compared to before. Early detection in the CI/CD pipeline, which was not previously available, is now very easy. Software quality has improved significantly, and the release pipeline has been greatly improved. For example, if a task previously took fifteen minutes per document, it has now been reduced to four or five minutes. UiPath Platform has helped my team make fewer mistakes and save time on repetitive tasks. Our efficiency has increased considerably. Our output has increased from what it was previously, allowing us to utilize more time on different initiatives. Resources that were previously required in greater numbers are now needed in smaller quantities. Time that was previously spent in greater amounts is now spent in lesser amounts. Therefore, there have been significant improvements for the application and resources after using this tool.

There are a few limitations that I have seen so far. The licensing has high costs for some of the maintenance. Some advanced features need to be added. The infrastructure is more complex in nature at this time, though it can be reduced later. There are a few performance limitations, but overall the platform is performing well.

I have been using UiPath Platform for three plus years now.

UiPath Platform has worked very well because we have been consistently increasing usage and scaling it in a vast way.

As of now, we are not reaching out to anyone for customer support. We are just using open-source information available over the internet and then working with the same.

I have not previously used a different solution before UiPath Platform.

I did not evaluate other options because once I joined this organization, I have been using this tool directly.

I have been using many features and automations using UiPath Platform. For example, I am even using UiPath Test Cloud. There are many features which I have been integrating with my applications, and our team is using them. UiPath Platform is one of the best tools in the market for our use case.

Regarding UiPath Platform's AI capabilities, it has good features such as role-based access control (RBAC), single sign-on (SSO), and Azure AD integrations. This tool is compatible with most applications and features such as CyberArk, HashiCorp, and Azure Key Vault. These are the latest technologies being used by most major companies for governance features and security.

UiPath Platform has very good accuracy, with high accuracy when compared with other UI elements. There are regression testing through automation, SAP testing, web application testing, desktop testing, UI testing, API testing, and end-to-end UI testing. These are very accurate, with accuracy rates greater than ninety to ninety-five percent.

There are few YouTube videos and Udemy courses available. These courses have definitely helped us when we were unsure of certain features. We have learned about features from these resources.

I would definitely advise UiPath Platform because it is one of the best tools I have used in my organization. It has many features such as Kit, Studio, different types of test suites, and numerous other features available, with community help and much more support. My overall rating for this product is 8.5 out of 10.

On a day-to-day basis, I have been using UiPath Platform to automate repetitive tasks, utilizing the Action Center, AI Center, and Maestro features I have integrated for automating my business use cases.

Global automation is a specific process I have automated using UiPath Platform, which is completely connected with the system, where it is supposed to connect to the mainframe and some recording to the instructions.

I have handled a main use case for multi-part authentication using UiPath Platform. The multi-part architecture requires the kind of transaction size to handle, so multiple bots pick the transactions from each queue, with several bots running to manage the workflow more efficiently. The process called swift loading efficiency that I worked on involved the front-end side with an app while we enabled three different robots on the back end. The kind of challenge I faced was at the end of running, as I was supposed to generate a report.

Using UiPath Communications Mining, I delivered a proof of concept project recently, wherein I classified emails based on conversation. Training and labeling each email helps produce percentage data that supports developers. For example, I extracted data from email bodies, enabled email classification and routing, processed attachments, and created case tickets for automated task creation. The communication mining functionality has been instrumental in processing unstructured messages effectively.

I believe the best features of UiPath Platform include the Action Center, which I really love, and the recently introduced Maestro and UiPath Agent Builder. These features stand out the most for me in terms of enhancing productivity.

When using Action Center and Agent Builder with UiPath Platform, I appreciate how the Agent Builder allows us to build a proper prompt where the agent makes decisions based on the context set in the orchestrator. The orchestrator has the context, where I establish the circumstances for decision-making while reading prompts or taking actions. If any business exception or other issues occur, I route that exception to the user through the Action Center, where the business user reviews and resolves the task, allowing for continuous transaction flow. This process tremendously enhances efficiency in reviewing tasks that are unclear or not confident about extraction details.

I have also experienced the task capture feature on UiPath Platform, which is fantastic for creating business review documents (BRD). This task capture helps design flows including 'as-is' flow diagrams and records actions taken within the entire system, capturing every screenshot for methodologies including web, desktop, or Excel applications.

UiPath Platform has positively impacted our organization by automating a significant number of workflows, which reduces manual efforts and allows employees to focus on higher-value creation activities. Since adopting the platform, we have automated time-consuming and repetitive processes, achieving consistency that has saved a substantial amount of money for the team. We would typically recruit people for manual tasks, but such work has been replaced, improving visibility into workflows and standard operations. UiPath Platform helps our organization scale automation effectively, thus improving productivity and delivering better service to customers.

I sometimes think that UiPath Platform has a few areas for improvement. There can be a steep learning curve for new users, especially teams lacking strong automation experience pertaining to developing, debugging, and troubleshooting. More intuitive documentation would enhance development and maintenance processes. Additionally, smoother integration with a wider range of application systems and more transparent licensing and infrastructure costs would be beneficial. Overall, the platform is fantastic and powerful, but enhancing usability, troubleshooting, and cost management would facilitate better scaling of automation across organizations.

Regarding needed improvements, I believe enhancing troubleshooting and documentation would significantly help users. While there are documents available on UiPath's website, I feel that more real-time use cases shared by the UiPath community would be invaluable.

The governance and security features surrounding UiPath Platform's AI capabilities are fantastic. They offer useful controls around access permissions, monitoring, and data governance, particularly regarding whether PI data or PHI data is exposed to external environments. While these controls show substantial efficiency, there remains room for improvement in simplifying governance controls, increasing transparency in RODA decision-making, and making security compliance management easier for administrators. Overall, I find the AI governance and security stock impressive.

UiPath Platform's centralized governance and monitoring capabilities ensure better visibility in AI usage. I put significant value on auditability and security controls, especially essential in business-critical processes. These capabilities facilitate risk management and maintaining organization standards while scaling automation. A primary opportunity for improvement lies in simplifying controls, making them easier to configure and manage, especially in larger environments with numerous users and automations.

I have been working in IT for over ten years, when it comes to UiPath Platform it's been 5 years.

UiPath Platform is indeed stable, providing a robust monitoring system, exception handling, and structured folder management at the tenant level, aiding significantly in operations management.

UiPath Platform exhibits strong scalability, enabling attended and unattended automations while supporting large enterprise programs with the addition of robots, increasing execution capacity, and efficiently managing workflows through the orchestrator. This capability allows automation to handle more complex, end-to-end processes as adoption expands.

Customer support has been good overall. Whenever I post an issue, I receive prompt responses from the knowledgeable customer support team. If I encounter difficulties in any automation tasks and cannot resolve them through documentation, I raise a UiPath ticket and receive timely assistance, which is immensely helpful. I would rate the customer support a nine out of ten.

Before using UiPath Platform, I utilized Automation Anywhere. I switched because UiPath offers broader automation capabilities, stronger developmental and orchestration features, and scalable team integration powered by AI-driven capabilities, offering more extensive coverage in document understanding, AI, machine learning, communication, process orchestration, and agentic automation.

When discussing the savings from UiPath Platform and improved productivity, I can share a specific example involving Clover Road automation, which represents an automation effort worth around sixty-nine thousand dollars. This process runs from six am to four pm Eastern time, operating in two passes. The first pass produces a report around five am to six am, requiring four to five hours for completion. Each pass processes up to ten thousand records, and we replicate this during the afternoon shift. This automation replaces three full-time employees, leaving one person to handle validation, resulting in significant ROI for the operations team.

I have shared relevant metrics from my experience that indicate a return on investment. Specifically, in the Clover Road automation I mentioned earlier, the process is valued at sixty-nine thousand dollars and runs two passes. Each pass processes up to ten thousand records, which has replaced three full-time employees, now allowing just one person to manage validations, delivering a significant ROI for our operations team.

Prior to selecting UiPath Platform, I evaluated other options including Automation Anywhere for similar reasons mentioned earlier, where UiPath's broader capabilities, stronger development and orchestration features, and AI-driven functionalities stood out for standardizing automation on a unified platform.

My advice for others looking into UiPath Platform is to standardize from the beginning and, as a developer, to focus on writing clear comments in the code. It is essential to ensure your XAML files are well organized and incorporate diligent logging. Additionally, it is important to measure ROI and invest in proper governance and a usable framework to enhance security and oversight. I gave UiPath Platform a rating of eight out of ten.

My overall experience with it has been tremendous, and I have gained substantial value through automating business processes.

Being part of the UiPath community provides great value as whenever I post something, I usually receive helpful responses. It is a fantastic experience, as community members including MVPs are always available to assist with any challenges I face, such as debugging errors. The community fosters knowledge sharing, best practices, and automation use case troubleshooting, which I find incredibly beneficial.

My main use case for UiPath Platform is orchestrating the bots that we are automating and automating various functions in UiPath, meaning we are automating various solutions that customers are using with UiPath.

I can provide a specific example of a process we have automated with UiPath: we have automated monitoring of new invoices based on schedule-based triggers. Using interaction, we use an OCR-based system for accounts payable which interacts internally, reconciling purchase orders with invoices and disbursing payment based on the actions. Additionally, we are using UiPath Platform for updates where we hit CRMs such as Salesforce, Healthx, and an internal tool called FIAM.

We also have automated an address process for a company where UiPath Platform's OCR system reads and sends to UiPath Platform to update the CRM.

Apart from this, we have also automated accounts payable processes for a large institution, and we have also automated processes for the same institution.

The top-notch feature, which is the strength of UiPath Platform, is Orchestration, which provides fabulous coordination and end-to-end flow. Additionally, the integration, API integrations, and exception handling are exceptional.

UiPath Platform Orchestrator stands out for me because it is a central controller for all automations, managing, filtering, scheduling, and governing the flow as the Robot executes it. What stands out is the central management; I can manage all the Robot processes, queues, assets, and logs from one page. Moreover, scheduling and queue management are top-notch, and my scalability is huge—I can have multiple bots processing close to 20,000 invoices at a given time, with UiPath Platform Orchestrator distributing this workload automatically and evenly.

UiPath Platform has positively impacted my organization by reducing manual effort, enabling faster invoicing, improving accuracy, enhancing exception handling, increasing compliance, and providing scalability.

UiPath Platform is at its best currently, though there is always room for use improvement.

The integration part could be enhanced. In integration, it would be beneficial to use a central AI agent for smarter document understanding, improve the handling of unstructured documents, and provide better exception handling, including better categorization of business and system exceptions and implementing retries for transient failures.

I have been using UiPath Platform for close to two years now.

I consider UiPath Platform's AI accuracy and reliability of output to be 100%.

I feel that the accuracy and reliability of UiPath Platform's AI output have improved significantly.

My review rating for UiPath Platform is 9 out of 10.

Our main use case for UiPath Platform involves working across different sectors, including banking, finance, and manufacturing, as well as healthcare, where we automate processes such as bank account reconciliation and credit card reconciliation across forty plus units.

In the manufacturing sector, document understanding has helped us classify over two thousand invoices per month, significantly reducing the workload and improving accuracy when mapping data into our ERP system SAP.

By leveraging UiPath Platform, we have developed a use case with substantial data processing using IXP, allowing us to save time and improve ROI through structured and semi-structured document extraction and analysis.

In the healthcare sector, we have automated reconciliation processes that previously took one to three days down to just four hours, significantly reducing human error and improving ROI.

The best features UiPath Platform offers include its user-friendly interface that simplifies development for business users, strong integration capabilities with various tools, and robust document understanding that classifies and extracts complex documents effectively.

The ease of skill and training processes for document understanding is one feature that stood out to our team, along with its ability to understand multiple universal languages.

UiPath Platform positively impacts our organization by expanding from traditional RPA to integration services and agentic AI, which enhance decision-making capabilities.

UiPath Platform's approach to coding agent integration is efficient and reliable, taking less time to build applications while delivering quality results, making it a standout choice compared to other platforms I have evaluated.

One area for improvement in UiPath Platform is the steep learning curve for new users compared to those who have been using it for a while.

I have been using UiPath Platform for around three point eight years.

UiPath Platform is both stable and scalable, effectively deployed across a variety of clients and continuously upgraded to enhance business operations.

UiPath Platform is both stable and scalable, effectively deployed across a variety of clients and continuously upgraded to enhance business operations.

Customer support for UiPath Platform is commendable, demonstrated by how quickly they resolved a setup issue we faced in a manufacturing center within a single day.

Initially, we used Blue Prism but shifted to UiPath Platform due to its higher platform capabilities and efficiencies.

We have seen a return on investment with our cancellation process implementation, reducing workforce needs and achieving an approximate sixteen times improvement in processing speed.

The pricing and licensing costs for UiPath Platform are relatively higher compared to other products.

UiPath Academy courses provide extensive resources, enabling both developers and business users to stay updated on new features and capabilities.

Being part of UiPath Platform's user community offers significant value through access to a vast pool of knowledge and support, with quick responses to queries and shared learning.

By leveraging agentic automation with UiPath Platform, we have achieved notable results through decision integration in our existing RPA processes, which has enhanced our business workflows.

For those considering UiPath Platform, I advise choosing it for its scalability, reliability, and advanced features in both deterministic and agentic AI governance.

We maintain a partnership with UiPath Platform. I would rate this review a nine out of ten.

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

My main use case for UiPath Platform involves providing this platform to our internal customers by granting access, planning access control, enabling new products, and ensuring that robots are running in the correct infrastructure, particularly the robot runtime configuration part, which I deal with in day-to-day activities.

There are multiple specific examples of how I have helped internal customers using UiPath Platform. I suggest customers use our environment for all automation activities and agentic-related functions using UiPath, where I assist them in automating tasks that require human intervention or large, time-sensitive jobs involving multiple steps by providing suggestions and preparing the environment accordingly.

The activities involved in my platform support engineer role are understood to be day-to-day responsibilities that others must be aware of.

UiPath Platform offers several features that stand out to me the most, starting with Orchestrator, followed by the recently introduced Coded Apps, along with Maestro, Maestro Case Flow, Maestro Flow, Test Manager, Test Cloud, Document Understanding, and AIXP, all of which are interesting and utilized in our day-to-day activities.

Coded Apps makes the biggest impact for our team because it is very easy to use, allowing us to develop things quickly and effectively.

Apart from Coded Apps, I find the Autopilot feature also valuable for customers without a cloud subscription, as it is a powerful tool despite some limitations.

UiPath Platform has positively impacted our organization by reducing human tasks by approximately thirty to thirty-five percent, and we are trying to increase this percentage by adopting new AI features. This percentage relates only to the older Orchestrator and unattended robot setup, while we expect more results from the new features we have yet to calculate.

The reduction in human tasks has helped us save time and money, allowing us to utilize the remaining resources for other tasks.

UiPath Platform can be improved in several ways. At Allianz, we have raised multiple TAF requirements, asking for integrations such as AAD for Document Understanding and better utilization of platform unit resources, which currently lack visibility.

Regarding needed improvements, I wish UiPath would prioritize finishing the TAF requests we have raised and ensuring compatibility across all products, especially since the recently introduced Coded Apps currently do not work on the private link.

Regarding UiPath Platform's AI capabilities, I believe its governance and security need improvement. While I see recent enhancements such as the ability to disable individual models and track them, I still find room for improvement in governance, which I would rate an eight out of ten.

One improvement needed for UiPath Platform is the capability to run from customer environments. If UiPath could develop an environment that can be deployed in customer subscriptions, it would alleviate security concerns regarding data transfer.

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

UiPath Platform is stable, but we do experience some interruptions. Availability is around ninety-eight or ninety-nine percent, which is not quite ninety-nine point nine nine nine.

For scalability, I would say it fits most of our needs but still requires monitoring as we grow.

I have very good customer support since we have Platinum support.

I would rate customer support a nine out of ten.

Previously, we used Blue Prism, which lacked the freedom and features that we found in UiPath, prompting our switch.

I have seen a return on investment through saved time and money.

My experience with pricing, setup cost, and licensing has led me to believe that UiPath should reduce their tool's pricing and consider providing support levels based on customer purchase volume, particularly for larger implementations.

Before choosing UiPath Platform, we evaluated other options, but ultimately found UiPath to be superior to Blue Prism and Microsoft, especially since Microsoft was not very capable at that time.

My advice for others looking into using UiPath Platform is to first analyze the private endpoint capabilities, especially if security is a primary concern, and to consider all aspects, including the limitations and potential security glitches within UiPath products.

We are using Agentic Automation, but it is not security-capable, as agents need to be within UiPath, and the existing solution only provides VPN access, which is not suitable for production setups.

I am sharing the platform with our internal customers who are developing use cases using Agentic Automation; however, I do not have a detailed view of that area.

UiPath Academy primarily serves developers and lacks relevance for platform engineers, offering only limited courses. I believe more platform-specific courses should be introduced to benefit colleagues.

The value I gain from being part of UiPath's user community comes from the community events introducing multiple products. The last event I attended was great, featuring demos of various products.

I would rate this review an eight out of ten overall.

As a platform engineer and technical lead in RPA platform engineering, I manage the UiPath Platform end-to-end—including Orchestrator, tenant folders, robots, access provisioning, and permissions across components like Document Understanding, Maestro, iXp, and Data Fabric. A typical use case is accounts payable processing, where 200–300+ daily vendor invoices in varied formats (PDFs, scanned images) are handled through a Document Understanding workflow involving classification, extraction, validation, and a learning loop that improves the model from validation corrections. While the platform offers a vast range of capabilities—Studio/Studio X and the new browser-based development environment for automation building; AI-driven tools like AI Center, Communication Mining, and Autopilot; Action Center for human-in-the-loop exception handling; Apps for low-code UI interaction; and Process/Task Mining for process intelligence—Orchestrator remains the feature I use most and consider the true control tower of the platform. It governs queue management, credential and asset stores, robot scheduling, and folder-based segregation, enabling me to scale automation safely and reliably across hundreds of robots and multiple business units. Document Understanding and Action Center are close behind given their role in invoice processing and exception handling, but Orchestrator is what I touch every day and what transforms individual automations into a governed, auditable enterprise capability.

On the downside, while the new dashboard feature is a welcome addition, the validation and accuracy of the data it presents still need improvement. Version and upgrade management, though better than before, still demands careful planning to ensure compatibility across Orchestrator, Studio, and robot components—particularly in hybrid or on-premises environments. Licensing and cost transparency around the Platform Units model could also be clearer, especially in understanding how consumption is tracked and allocated at the organization level versus individual tenants. Additionally, the experience across Studio, Studio Web, and Studio X still feels somewhat fragmented, and greater design consistency and feature parity across these tools would help standardize development practices for teams with mixed skill levels.

Here's a rephrased version:

What really sets the UiPath Platform apart for me, beyond individual features, is how seamlessly the entire suite works together as one connected ecosystem rather than a collection of separate tools. A process idea can move from discovery and process mining straight into Automation Hub as a pipeline, get built in Studio, deployed and governed through Orchestrator, and enhanced with AI-driven Document Understanding—all end to end. That level of continuity is rare; many automation platforms offer strong standalone capabilities, but few match the degree of integration UiPath provides across the pipeline, and that's what I'd most want to highlight.

The UiPath documentation is like a bible for anyone who's worked extensively with the platform. From a user experience standpoint, I'd like to see continued investment in making Studio and Studio Web feel more unified. Switching between Studio, Studio Web, and Studio X for different use cases can feel fragmented, particularly when trying to standardize development practices across a team with mixed skill levels. A more consistent design language and closer feature parity across these tools would go a long way.

As a platform engineer, I've worked extensively across the UiPath Platform and identified several limitations, which I've logged as tickets—UiPath has confirmed these will be addressed in upcoming releases. The new dashboard feature is a welcome addition, though the validation and accuracy of the data it presents still need improvement and further review. On the upgrade and version management front, while the process has improved over the years, coordinating version compatibility across Orchestrator, Studio, and robot components—especially in hybrid or on-premises environments—still requires careful planning.

From a licensing and cost transparency perspective, I've seen the shift toward the Platform Units model, but I haven't found clear visibility into how Platform Unit consumption is tracked at the organization level. For example, if a tenant hasn't been allocated any Platform Units and an end user in that tenant tries to use one, it gets consumed directly from the organization-level pool. That kind of consumption visibility is what I've been looking for but haven't been able to find.

I have been using UiPath Platform for almost ten plus years.

UiPath Platform is stable.

The scalability, I can give it ten out of ten.

From a customer support perspective, I'd give high ratings—I have access to dedicated support where I can log my issues, along with an agent who helps translate and clarify the problem. Response times after submission are very fast; open tickets or cases are picked up promptly, and support is provided either via call or email. I'm confident that UiPath's product support team is among the best in the industry.

I was previously using Blue Prism, but the user-friendly approach and interface of the UiPath Platform, along with its continuous day-by-day progress and expanding capabilities, made me switch to it.

Blue Prism was one option among others. However, UiPath Platform was the best in the market, so I chose that.

The UiPath Platform community has truly brought out the best of the technology. Beyond the official product documentation, it's been a genuinely valuable resource for peer-to-peer problem solving—the UiPath Forum is often where I find real-world solutions faster than through formal support channels, with a strong base of best practices and a good number of active MVPs contributing there. The community also runs multiple events and local chapters; I've attended UiPath DevCon myself, which has been immensely helpful. For a platform team like mine, the community effectively functions as an extended internal knowledge base—it shortens the learning curve for uncommon problems and helps validate that our architecture decisions align with broader industry practice, rather than working in isolation. I'm confident it delivers real value, and I'd rate this overall experience a 9 out of 10.