UiPath for SAP on AWS

My main use case for UiPath Platform  is Finance RPAs.

Since we are not in the cloud, one of the features of UiPath Platform  that I enjoy the most is Document Understanding. In the back office applications such as employee onboarding, the features of UiPath Platform have been a great benefit to us.

I don't think I'm capable of answering that, especially since I'm still not in the cloud. I believe that there are so many things that we as a company have to benefit from, and I don't have any comment yet as to what something new should be in the program.

I have been using UiPath Platform for about five years.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform grows well with the growing needs of my organization, but we haven't maximized its full potential.

I would evaluate my customer service and technical support experience with UiPath Platform as good to fair. On a scale from one being the worst to ten being the best, I would rate my customer service and technical support as eight, because I believe that our current partner needs to analyze other partners to make sure that we get a better experience.

Positive

Before selecting UiPath Platform, we analyzed Automation Anywhere , but we decided to stay with UiPath.

We don't have any issues when it comes to the deployment, especially because I believe we've had good partners that have guided us in this process. My experience with deploying UiPath Platform has been good.

We have basically made sure that the talent that we have inside the team is prepared for understanding our partners and taking our strategy to that next level, which has been the biggest benefit that I have seen from using UiPath Academy.

The return on investment has been significant, especially in finance and reconciliation. With UiPath Platform, something that used to take two weeks to be done is now completed in one day. This has helped us save in terms of FTEs that we used to hire for this specific process and avoid human errors, which gave us penalties, financial penalties in this case.

The pricing, setup cost, and licensing for UiPath Platform are great. We don't have any issue with the pricing, and I think it's fair. With the amount of capabilities that we can get, it's good pricing.

The follow-up from the account executive during my evaluation process of UiPath Platform stood out both positively and negatively.

We've expanded usage of UiPath Platform. I would advise that before determining the license for UiPath Platform, one should first determine the strategy. Once you have that, then select the right UiPath product for that specific strategy.

On a scale from one being the worst to ten being the best, I would rate my overall experience with UiPath Platform as a seven.

Our main use cases for UiPath Platform  are trying to automate as many processes as we can through our company to improve productivity and to reduce mundane tasks for our organization.

I have been using the agent features recently on UiPath Platform , so I have been building agents to supplement some of our processes. I have really been enjoying the agent and agent builder process. 

The time to market with the features of UiPath Platform, to be able to quickly spin up a POC and then put that in production within weeks to months versus sometimes years is significant. It is a much quicker process.

My overall experience using UiPath's Agentic Automation  capabilities has been good. I and my teams have used the vendor's UiPath Academy courses. I had to do extensive training because I was fairly new to the team. I found my best way to learn the product was actually using the product. I went through training, but creating POCs or demos helped me learn better.

Regarding the value gained from being part of UiPath's user community, I am somewhat new to the team. I have been getting involved with community activities, and being able to talk to other companies with similar enterprise-type solutions has been valuable. Reaching out to the community has allowed me to talk to product developers and engineers.

UiPath Platform usage is expanding every day. We are a large company with many use cases, and either by word of mouth or through our product owner, it seems to be growing rapidly. I use Agentic AI, and our current experience with its ability to extract data points has been doing really well. It requires fine-tuning, but the data we are getting back is within a threshold of between 85 and 90% accuracy.

An example of time saved with Agentic AI would be taking customer information from numerous emails that would require manual human processing. Running an Agentic process takes minutes compared to what could take an adjuster anywhere from an hour to days depending on the information volume.

We use IXP and RPA  processes with UiPath Platform for many of our automations. Our organization has automated processes with UiPath Agentic Automation  in all aspects of our company, primarily focusing on frontline workers. By leveraging Agentic Automation, there are definite cost and time savings.

The biggest thing for us regarding how UiPath Platform can be improved is that the product itself seems to be evolving, however, it does not seem to keep in mind enterprise solutions. It seems to be focused more on small to mid-range companies. 

The company I work for is a large enterprise and it seems enterprise features are an afterthought. Focusing on enterprise-type solutions and then working with those enterprises to help build the product is key.

I have been using UiPath Platform for probably four to five years.

It seems to be pretty stable and reliable in my assessment of UiPath Platform. I have experienced downtime, crashes, and performance issues with UiPath Platform. That said, whenever we have issues, we open an incident ticket and I feel the response from support is good with good response rates.

UiPath Platform has the capability of scaling with the growing needs of our organization. I know there are challenges we run into, however, it is a growing platform. We are still trying to figure out the limitations.

I would evaluate customer service and technical support for UiPath Platform as pretty good. We run into issues where there is a lot of back and forth unless we put it on urgent, we do not hear things right away. Support could be a little bit better; however, for the most part, it is pretty good. 

On a scale of one to ten, I would rate customer service and technical support as a seven. As an enterprise customer, when we have mission-critical applications that need support, it would be nice to have a different tier of support.

Positive

Prior to adopting UiPath Platform, we were using Blue Prism .

The deployment was painful. We're an enterprise. So we're building some things in a non-prod environment in a tenant, and then trying to move things to a production tenant has been extremely difficult. We know that there's new things coming to help with that, however, right now it's very challenging.

Regarding return on investment with UiPath Platform, it is still unknown as they are still working on the numbers to figure that out.

Our PO handles all pricing, setup costs, and licensing aspects, so I have not had to deal with much of the pricing.

Other platforms Microsoft products, Power Platform, and Blue Prism  were products we used before selecting UiPath Platform. 

I was not involved with the evaluation process comparing these options. The factors that led to considering a change were related to cost, complexity, and the ability to do certain things that one product could not offer that the other could.

I would rate UiPath Platform an eight out of ten. 

If you are interested in UiPath Platform, my advice is to utilize the labs, including the new lab interface where you can test and POC functionality. If an enterprise is looking to see what the tool can do, getting hands-on experience and trying the functionality is important.

My main use cases for UiPath Platform  include bot automation, Agentic agents, and AI, with specific use cases that are healthcare-centric, while also leveraging technologies that the platform brings, such as RPA  bots and agent orchestration.

Implementing these features from UiPath Platform has benefited my organization as we reduced DSO and improved clinical effectiveness and timeliness, leading to improved employee efficiency and accuracy.

The feature of UiPath Platform  that I appreciate the most is the orchestration. 

UiPath Platform can be improved by being able to leverage what we have, and from an AI capability perspective, having a chat or voice capability on the platform would be beneficial. With Maestro and the concept of being able to orchestrate across other solutions is phenomenal and great, but I would also appreciate being able to just stick with one solution.

I have been using UiPath Platform for six years.

I have not experienced any downtime or performance issues.

UiPath Platform scales with the growing needs of our organization extremely efficiently.

I evaluate my customer service and technical support as top-notch. On a scale of one to ten, I rate my customer service/technical support as a ten. 

They have been highly responsive. In every cab meeting or conversation with senior leadership at UiPath, they have made things happen, and my account executive and solutions executive have also made things happen. I cannot say enough about how great the team that supports us is.

Positive

Before selecting UiPath Platform, we looked at some other vendors, and I have a background beyond the current relationship, as I have used UiPath Platform in other companies, which helped accelerate our decision-making.

My experience with deploying UiPath Platform is very positive.

We are seeing a return on investment with UiPath Platform.

My experience with the pricing, setup cost, and licensing of UiPath Platform is positive.

Prior to adopting UiPath Platform, we were considering other solutions, including purpose-built solutions from companies such as Tenor and also Blue Prism  and OpenAI's ChatGPT.

My advice to another organization that's considering UiPath Platform is to understand your journey and what you're trying to accomplish. UiPath Platform can do it, and I don't have any concerns or questions around the technology or the capability or the organization to support. Another customer would need to be prepared and understand what they are doing and why. 

I rate UiPath Platform ten out of ten.

My main use cases for UiPath Platform  are office automation, business, and accuracy.

The feature of UiPath Platform  that I appreciate the most is the Desktop Studio. The Desktop Studio allows quick developments, and the IDD is fine, with search being great. It's easy to show, and it's quick to handle.

My thoughts on UiPath Platform's user community suggest that a lot of content seems outdated and old now that gets referenced. The community experience for the AI is limited because putting the error codes into the community search field doesn't return many results. However, a lot of information from pre-AI, before 2022, is still accurate and helpful, but the cutting-edge content just isn't in the community yet.

There should be better training on UiPath Platform. I wish I could search UiPath IXP training and have a course pull up as the first result without having to dig through a bunch of links, dead-end links, and random things. Easier access for training would be ideal.

I have been using UiPath Platform for seven years.

I assess the stability and reliability of UiPath Platform as excellent, with uptime always being 100%, and I've never noticed it being down for any reason. I've never had to submit a ticket or be in the red for downtime, so it's been great.

UiPath Platform scales appropriately with the growing needs of my organization, as if there's ever a need for more licenses, we can always get that and adapt, adding unattended bots or more units or consumables as needed. 

We have not expanded usage significantly yet, as what we have is suitable for our needs right now, but as more business units and business people see what we're doing, I'm sure there'll be a bigger need for more licenses and everything.

I would evaluate customer service and technical support as lacking; we're on the Bronze tier support plan, which is honestly miserable. Every time there's an issue, I receive one email a day, with replies coming at midnight.

When I was working on the AI content, it was brand new to me. I emailed support with the error code about what was going on, but they replied with troubleshooting steps I had already completed. They then emailed again with another step that didn't help, forgot my ticket, and didn't communicate for days. I had to contact our sales agent to get a person on the phone to help me, and the issue was resolved in 30 minutes to an hour, demonstrating that they took a support ticket that could be settled quickly and stretched it over 10 days. It was not great.

Positive

Prior to adopting UiPath Platform, we were not using another solution to address similar needs.

We pushed Agentic AI to production in early September and so far, we've saved roughly 72 hours. It's processed 400 emails, specifically 400 purchase order emails that we use it for.

I have seen return on investment with UiPath Platform. We have roughly 30 automations, some that run once a quarter, some once a month. Mostly they run throughout the day, saving us around a thousand hours per month, and we have done that for the past seven years or so.

When comparing UiPath Platform, I didn't evaluate much positively or negatively as it was already selected when I joined, and I got put into it.

My advice to other organizations considering UiPath Platform is to definitely attend Fusion, as there's a lot announced and many things to learn, especially for small shops. There's only so much you can learn while you develop and handle everything else, but there are many hidden elements that some tribal knowledge helps you learn. 

My overall experience using UiPath Platform's Agentic Automation  capabilities indicates there's a lot to learn. I couldn't find much training on it. I looked on YouTube and within the UiPath community, and a lot of help came from our sales rep who connected with us and helped us along.

I would rate UiPath Platform overall an eight out of ten.

My main use cases for UiPath Platform are traditional RPA and Document Understanding, primarily focused on invoice processing and similar tasks. We've delved into GenAI since last year. I am from the Automation COE team at OMERS, and we are not restricted to just UiPath Platform; we engage in various automation initiatives. Currently, we work with PowerApps, Power Platform, UiPath Platform, and Alteryx, but we appreciate the ecosystem that UiPath Platform has provided us. The capabilities offered by UiPath Platform feel a one-stop shop for automation solutions, especially after migrating from on-prem to cloud, which grants us access to all the latest offerings.

One of the features I appreciate most about UiPath Platform is the Orchestrator. We switched from on-prem to cloud a couple of years back, and since then, we've been using the Orchestrator. 

I also appreciate UiPath Apps; while more can be done with UiPath Apps, we've been leveraging that and the Document Understanding part of things too. 

The features of UiPath Platform, such as traditional RPA, benefit our organization straightforwardly since we have certain processes that are manual in nature and very descriptive or deterministic. We go about building traditional RPAs for these processes.

Additionally, we leverage UiPath Apps to give users the ability to have an interface to trigger their processes, transitioning from the initial queue-based or time-based triggers to more ad hoc options where users can decide when they want to run their automations.

UiPath Platform can be improved, and there's a lot to package there. 

They need to enhance their CI/CD capabilities; while they have an Automation Ops offering, it's still not up to the mark. Integrations with GitHub are available; however, there's still much more that can be done, and documentation is always an area that can be improved. 

What works with UiPath Platform is the ecosystem; it's a one-stop solution for most of our needs. However, the documentation can be improved. 

Sometimes, I notice that UiPath Platform pushes out a product before it's fully ready for mass consumption, one example being the initial launch of UiPath Apps, which had limited capabilities. 

Early adopters can occasionally face challenges due to such early releases.

I would assess the stability and reliability of UiPath Platform as very stable. We receive notifications if something is down, and the turnaround time is usually quick, so it is pretty reliable. 

I have experienced some downtime, crashes, or performance issues, yet nothing that has impacted us for days. When something is down, UiPath Platform is very prompt in resolving the issue, and I've witnessed downtimes of only a couple of hours in the past, with nothing major beyond that.

UiPath Platform scales very to the growing needs of my organization, and it is very flexible. 

We considered scalability during our decision-making process with UiPath Platform, and I'm satisfied that it is easy to scale according to our needs. We have expanded our usage of UiPath Platform, and the process was quite smooth. 

We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.

I would evaluate customer service and technical support from UiPath Platform as good, though there is room for improvement. 

The customer service and technical support have been great, however, a proper support model is needed. We are on the bronze package, and at times we encounter situations that fall beyond our scope, especially when issues are related to integrations with other third-party tools, such as BeyondTrust as our credential manager. 

In such cases, both UiPath Platform and BeyondTrust should collaborate effectively, as issues may arise from their interaction rather than being solely a customer problem.

Positive

Before adopting UiPath Platform, I wasn't using another solution to address similar needs. Since we established the Automation COE within my organization, we debated whether to go the Blue Prism route or UiPath Platform route, ultimately finding that UiPath Platform was a better fit.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty seamless. They've revised the pricing model this year, and we are about to renew our contracts this November. Initially, there were many unknowns, however, now everything is in sync and clearer, though I feel the pricing could be better.

We have expanded our usage of UiPath Platform, and the process was quite smooth. We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.

I have absolutely seen a return on investment with UiPath Platform. 

When we talk about ROIs with UiPath Platform, we see that it doesn't necessarily have to be full-time employee savings. Sometimes, it's simply a cost we've saved on paper, but there are also instances where it's very tangible and measurable. We've used UiPath Platform not just for streamlining processes or automating manual tasks, however, we've even built some products—such as silo applications—just to navigate licensing costs for the original application.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty seamless.

The factors that led me to consider UiPath Platform revolve primarily around RPA capabilities. UiPath Platform offers the flexibility to have both attended and unattended automations, unlike many competitors at that time. 

The ability to write custom code and DLLs without being restricted to a specific programming language gave us much more flexibility, influencing our decision towards UiPath Platform.

I do not use GenAI yet.

My advice to other organizations considering UiPath Platform is that it offers many new features, and I believe cloud is the way to go. If anyone is considering an on-prem solution, it restricts the offerings you can access. Therefore, transitioning to UiPath Platform should prioritize cloud, as it provides access to all the latest and greatest features available for consumption. 

I would rate UiPath Platform an eight out of ten overall.