UiPath Generative AI for Medical Records Summarization

I am an RPA  developer and tech lead within the RPA  field. I have used UiPath Platform  according to RPA development, especially for many customers, and I have worked within companies that also recommended UiPath Platform  as a solution to their needs and business processes. There were many different use cases. The most popular one is traditional RPA automation of repetitive tasks, such as downloading reports and automating business processes where we created robots performing certain tasks in the customer's core systems.

I have also participated in a couple of use cases using AI Center from UiPath Platform and Document Understanding and data, but mainly, the most popular one is just the typical RPA traditional approach.

I did not have a chance to try agentic automation on a real use case; I just started it by myself to get familiar with the technology, not diving deep into that, but I appreciate the idea of Maestro and how it looks. I really appreciate the approach of showing just a simple BPMN or diagram where you are solving your puzzle and collecting all the components in one place. It reminds me of my first RPA tool, Blue Prism , which I also really appreciated. I never faced any issues because I did not use it for a real use case, but it looks promising, especially how easily you can automate and create agents and context-based agents with RAG. I appreciate it and I am hoping that there will be opportunities in the nearest future where I can use something from Maestro or agentic automation or all together, which would be interesting.

The best feature of UiPath Platform that I appreciate the most is UiPath Studio . It is a great tool that I appreciate because I am a developer and I also have a background as a .NET developer, and I really appreciate how Studio is built on the WWF framework, Windows Workflow Foundation. It also includes the core .NET libraries, which are really good, and it appears as a native integration environment, such as Visual Studio or other products.

The Orchestrator is also really good because it is a great tool with the open API, which I leverage really often. Those are the most beloved ones from UiPath Platform.

By using UiPath Platform, I always try to reduce human errors by the maximum amount possible. It really depends on the projects because we have a rapidly changing environment when needing to do something quick as a POC or MVP product to show the customer something that works. In my experience where I developed solutions using UiPath Platform, I always aim for an eighty percent reduction in human errors.

I see Blue Prism  as a tool that is more compatible with customers and structures that keep a high focus on security. It is a popular choice for banks and financial structures because it is simple and has enhanced security features which are really appreciated by banks, financial structures, and also the government. Power Automate  is also a great tool, particularly with its connections to the Power Platform, such as Power Apps, providing a seamless integration experience. I would say that Power Automate  is more suitable when you have the full Microsoft stack, when you need to automate something inside regularly using SharePoint , Excel online, and Outlook.

UiPath Platform combines all these elements, as it caters to both citizen developers and experienced developers. If you know some programming language, you can do really agile things with UiPath Platform. Furthermore, UiPath Platform offers enhanced security features specifically for healthcare and banking. UiPath Platform is the right choice when you start your automation journey because it can do everything. You can create something focused on security or integrate with the Microsoft stack, though not as seamlessly as Power Automate. From the developer experience perspective, UiPath Platform is the winner, as it feels developed even with low-code, but still provides a feeling of native development, such as back-end development where you can freely utilize your favorite programming language, .NET and C#.

Backward compatibility has room for improvement because it often happens that when someone starts developing on one version of UiPath Platform, for example, version 2023.4, and newer versions come out, they might not have a proper SDLC which covers keeping up-to-date on UiPath Platform. When deciding to update to the newest version, it is often the case that it breaks previously developed automations and code. Even ninety percent of your code might not work due to new activities, packages, or something else. The first improvement should be on backward compatibility, which means I want to easily update when I need to.

I have also faced an issue with Q items and API. It does not allow full manipulation of Q items as you can do natively. For instance, there are several stages of transaction status, and with the API, you can grab and read details about items but cannot set the status in progress, which is essential for UiPath Platform to advance to the next transaction stages. This is covered by native activities of UiPath Platform, but when I want to leverage it from the API, I cannot do so.

The second point is the lack of proper documentation for coded automation workflows. I noticed that not many people use the coded workflows feature, which is great for creating C# classes for helpers and other custom needs. However, the lack of documentation and answers in the UiPath Platform forum can be frustrating. I would suggest more rich documentation and an open-source behavior approach for this feature to provide information for developers.

I have focused on UiPath Platform for probably three and a half years, maybe four.

Stability depends on the operator and infrastructure robustness. I would say it is generally good, but sometimes the bugs or behavior of the studio itself are frustrating. Therefore, I would rate it a seven due to these bugs and backward compatibility issues, as they tend to stop maintaining previous packages and versions, which can become buggy.

I would rate the technical support a strong nine. It is really good.

I have never used UiPath Platform for my personal projects, but for my clients, I would say it typically saves three to seven FDEs per week, which is really great.

Regarding pricing, I do not have direct access to it because it is always up to customers as the sales team from the customer side handles the purchases. However, from what I have heard and seen, it is probably more expensive than other vendors, but there are no doubts that it is worth it.

When comparing UiPath Platform with other RPA tools such as Blue Prism, I would say UiPath Platform is always the right option because Blue Prism and Power Automate and Power Platform are really for specific use cases. I also have experience with Power Automate and Power Platform.

I have really good feedback about UiPath Platform Academy courses because they provide plenty of information, divided into sections and include gamification with the robot icon watching. However, I do have one main concern regarding the tasks that you need to perform to gain your knowledge perfectly. They are pretty easy for me, especially. I would add some difficulty to that. Overall, the structure and the information located there are good and they cover all of my needs to check, review, or learn something.

I think the UiPath Platform user community lacks information about some complex use cases, which is a problem for the forum, as it seems that everyone develops something simple and only asks straightforward questions, getting their answers on the forum. However, when it becomes serious, you really struggle on the forum to find information. I do use the forum to get answers from the LLM models, but I would say it needs improvement, such as publishing more serious cases to provide answers to more specific questions.

My advice for someone looking into purchasing an RPA tool such as UiPath Platform is to always search for really qualified engineers, not just citizen developers. When building something complex and wanting to get your ROI, hiring qualified developers is essential. It is a must. Based on this, I would recommend UiPath Platform.

I would say that if you do not consider maintenance at the start, it will be complex and difficult. However, if you think about it from scratch, it can be easy. I perform maintenance with the major releases of the platform about once every three months. My overall rating for UiPath Platform is an eight.

I have used UiPath Platform  for process mining to find automation opportunities, specifically for the P2P, Process to Pay process. We found the insight we wanted. In my team, UiPath Platform  used to be utilized by three or four people; however, I'm not certain how many people can use it.

The best features of UiPath Platform are that it is quite user-friendly and easy to understand.

The user interface of UiPath Platform is easy to use; you can understand what you need to do, and the navigation is good and easy to find.

In our organization, UiPath Platform improved the P2P process, where there were some manual steps such as the approval process that was done manually. We suggested making it automated; it helped maintain the hierarchy to get approval and was quite fast. After that, we saved a lot of time with increased accuracy, which was beneficial.

In UiPath Platform, the area that may have room for improvement is the language, which is quite difficult. From the SQL perspective, it feels more manageable to handle or write, but the language needed to create some KPIs in UiPath Platform is quite challenging.

I have compared UiPath Platform with other automation tools such as Power Automate  and Celonis , and while they were quite similar, I still have concerns about the programming language only.

I have used UiPath Platform for one year.

I would rate the stability of UiPath Platform as nine.

UiPath Platform is scalable, and I would rate it an eight for its ease to upscale or downscale the solution.

I would rate the technical support for UiPath Platform as nine.

I have used the academy courses to learn about UiPath Platform.

I am satisfied with the academy courses for UiPath Platform; they are good and easy to understand. One suggestion is if they could put more videos on more use cases; that would be great.

It took maybe a few days to set up UiPath Platform; I don't remember exactly, but it took some days.

I cannot provide an exact number, but UiPath Platform reduced human error quite significantly. I cannot give exact numbers, but we did implement some automation using that platform, which enabled us to find some automation opportunities that we implemented. The reduction may be around 10-20%.

UiPath Platform has saved us approximately 50.

I think the pricing for UiPath Platform is cost-efficient.

I haven't tried using communications mining in UiPath Platform, and I haven't explored that area, so I cannot comment on it.

I would recommend UiPath Platform to other users; however, I would mention that the programming language can be quite difficult. If someone is good with programming languages and has a good understanding, then it's fine; it's good. I would rate this review an eight overall.

Our use case involves automations with UI and also with the invoke code that is available in the back end, in the background, and for different departments, so we do not focus only on one department.

The best features I appreciate about UiPath Platform  are that it is very user-friendly, so even though I started as a Java developer, I believe that someone without a lot of knowledge or experience in the programming part can use it.

The improvements I have seen in my business with UiPath Platform  are that it makes the automation really fast and it also helps the BPO to understand what we are doing, so when we do the UAT, we do not just show the source codes; they can actually see the thumbnails, explain better, and with the diagrams can have an overview and also modify or give further notice or guidance regarding the flow.

In UiPath Platform, I think there is room for improvement with the last release because they had some UI bugs; there are some buttons that do not work, and perhaps they should make it a little bit clearer which libraries are available or if they are deprecated, as we have had some issues with the libraries where they are working in some Studios but not in others, so the release management of the libraries needs attention.

I have been using UiPath Platform since 2019, so I have experience since that time.

I would say we have had some downtime and bugs, but it was because we are on-cloud, and it was a global issue.

I would rate the stability of UiPath Platform at seven or eight.

I find scalability similar to that rating.

I use the UiPath Platform user community, specifically the forum, but I notice that there are some threads that are quite old or unresponded, meaning that someone puts a question, and they do not have a follow-up for the solution.

I have never used any other products to compare with UiPath Platform.

On average, I would say UiPath Platform has reduced human error by 60-70 percent.

I do not use the agentic automation with UiPath Platform.

I do not monitor a lot the messages and the releases, so when I have an update of a Studio, I just search it.

I have taken the UiPath Academy courses for the advanced certification.

My experience with the UiPath Academy courses is that, because I took that course in 2019, there were some bugs that did not work, so even though the solutions I uploaded were correct, they wanted a specific way; but I believe that is something they have improved since then.

I find it complex to work with UiPath Platform.

It takes at least once per year for some cases and some applications where we should have a review for maintenance.

Overall, I believe it can be improved.

I would recommend UiPath Platform to other users; my advice would be that for some cases where there is not a necessity for monitoring or UI interface automation, there is no reason to use UiPath Platform, meaning there are more Windows-based solutions for automation, so it does not need everything to be done with RPA  technology.

Our use case is business process automation where we use UiPath Platform  to automate different manual processes that are being done today at different business units in the company end to end.

The first best feature in UiPath Platform  would be the Elastic Robot Orchestration, ERO, that helps to scale up or scale down robot devices automatically for cost optimization. The second would be the overall tenant concept in the orchestrator that isolates data and view based on function, ensuring security. The third would be its excellent integration capabilities with multiple applications, allowing for easy data pulling in our automation.

We have generally integrated it with most Microsoft-based applications such as MS Dynamics , SharePoint , Teams, and Outlook, as well as some non-Microsoft applications such as S/4HANA, SAP, and Salesforce .

For email automation, we are using the Communication Mining feature in UiPath Platform, allowing us to train the email documents to assess tone and content with about 90% accuracy.

In terms of UiPath Platform itself, I think improvements could be made to the UI arrangement to make it more user-friendly and simpler. The operational support is generally good, but often starts from scratch when we reach out with problems, resulting in wasted time. Finally, the cost and complexity of licenses could be simplified as some similar vendors provide features at a lower cost.

We have been using UiPath Platform since 2021.

I would rate the stability of UiPath Platform a nine, stating that downtime, bugs, or glitches are very rare.

The system is scalable. I would rate the scalability a perfect 10.

The UiPath Platform user community has been excellent, being very responsive, and we often seek help there to find solutions. The community team also organizes events regularly.

I would rate the technical support an eight.

We also use UiPath Platform besides Automation Anywhere .

If I compare UiPath Platform with Automation Anywhere , UiPath Platform's core RPA  product is much more mature, with enterprise-grade features that Automation Anywhere still lacks. However, Automation Anywhere offers a simpler and faster go-to-market approach for automation development.

We are using the regular RPA  platform instead of the Agentic Automation .

For email automation, we are using the Communication Mining feature in UiPath Platform, allowing us to train the email documents to assess tone and content with about 90% accuracy.

UiPath Academy is a one-stop solution that serves as a proper training platform, which we have integrated with our in-house training platform to keep our developers and solution architects up to date with new features and capabilities.

It depends on the use cases; we perform a cost-benefit analysis for every new use case, determining whether it is related to headcount saving, regulatory and compliance saving, or faster processing. In general, we keep a threshold of 100k US dollars in terms of direct FTE savings for each automation use case.

In terms of processing speed, we see a reduction of at least 50% to 60% after automation, which translates to significant time or effort savings per use case.

I would rate UiPath Platform an eight in terms of cost efficiency, with one being cheap and ten being expensive.

UiPath Platform works when reviewing the solution.

Since it is a SaaS platform, there is no maintenance required on our part, as everything is managed by the vendor.

I would definitely recommend this product to other enterprises as it is an enterprise-grade level RPA software, although it might not suit organizations operating at a lower scale or margin due to cost.

Overall, more than 1,000 users utilize the solution. I would rate this review a nine.

My main use case for UiPath Platform  is invoice processing. An agent helps identify relevant inbound emails/attachments (invoices), then a robot validates and posts invoices into two or more Saas or app (i e:ERP  platforms). Document Understanding/IDP  extracts key fields (vendor, invoice number/date, totals, tax, line items) before human validation and final posting to finance.

UiPath helps by providing an enterprise-grade framework for governance and auditability in regulated contexts. It reduces the effort of rebuilding controls for each automation, supports standardized delivery, and improves reliability and consistency when handling client-facing processes.

UiPath is a leading platform for enterprise automation. For my use cases, the main improvement area is agentic/LLM-based automation maturity in production; especially consistency, controllability, and reducing the iteration required to reach stable results. Continued enhancements to guardrails and human-in-the-loop workflows would further strengthen large-scale deployments.

I have been using UiPath Platform  for seven years.

UiPath Platform is the best in terms of stability.

Regarding UiPath Platform's scalability, I have never tried scalability with a hundred or thousand robots, but they say it is easily scalable. I have never had those clients where I could put a hundred to a thousand robots, but they say it is scalable easily. I trust them.

The customer support for UiPath Platform is good.

Before choosing UiPath Platform, I evaluated options such as Blue Prism  and Automation Anywhere .

I have seen a return on investment of around a huge return in three to six months, which is a short time regarding the usual SaaS products from two to three years ago or 18 months prior. Now with UiPath Platform, you can deliver a return on investment in three to six months. It depends on the complexity of the workflows.

Overall, the experience with pricing, setup cost, and licensing has been acceptable. The key is to size the licenses to the automation strategy and expected utilization to ensure predictable ROI.

I evaluated Blue Prism  and Automation Anywhere , but selected UiPath for its overall ecosystem and delivery speed for enterprise automation—particularly around development experience, orchestration, and document processing for end-to-end workflows.

I would rate UiPath Platform 9/10. Start with a high-volume, well-defined process (e.g., invoices), define ROI metrics upfront (cycle time, volume, error rate, cost of errors, build/maintenance), and scale gradually with clear governance and reusable components.