UiPath Generative AI for Medical Records Summarization

Regarding the agentic automation of UiPath Platform, I started using it and I'm learning on it. I'm trying to certify also on the agentic automation part and also working with Maestro Suite. I think that agentic automation is a huge buzzword. Everybody wants to understand and know what agentic automation is, but at the end of the day, it is somewhat more cumbersome to sell solutions based on agents rather than selling solutions based on classical RPA because everybody is interested, but when it comes to relying on agents performing an entire workflow or an entire process, customers are somewhat more cautious about these options and they prefer to go with classical RPA solutions.

The biggest benefits that I have seen from UiPath Academy are the speed of knowledge improvement, which was very useful for me to hit the ground running when developing with UiPath Platform.

The features I have found most valuable in UiPath Platform include the possibility to orchestrate directly from the web and the cloud automation site, which was the first feature I used and it differentiated among the other competitors. Also, community development was very useful at the beginning because the community license was free to use and let me learn how to use UiPath Platform. All the part related to UiPath Academy is really useful for a new developer.

I see huge potential in this part, also because they are creating this integrated platform, which is really useful because before agentic automation and the Maestro platform integrated with UiPath Platform, you needed to have several different tools working together, maybe any other platform orchestrating agents or connecting to LLMs. Now, the Maestro platform is really useful because it provides an integrated platform for agentic automation development. From a technical perspective, it is really promising. My only concern is that customers are probably not yet ready to fully understand and fully rely on agentic automation.

UiPath Platform's approach to coding and agent integration compares to other platforms, but it is not very much different than any other platform because, at the end of the day, the structure is the same. You have this workflow creator, and it is integrated. They try to make everything as low-code as possible, the same as many other competitors, but if you want to have a real agent working properly, you probably need to code some actions. Their approach is to be as low-code or no-code as possible, even though they provide the opportunity to code and use .NET or Java or whatever language you want to customize the behavior of the agents.

The only thing that I can point out about UiPath Platform is the frequency of upgrades to their structure. Sometimes they are somewhat too aggressive, and you lose track of what they are doing because they have very frequent updates, both on the Orchestrator side and also in the robot. It is a very good policy because they tend to upgrade and improve their products very frequently, but sometimes it is somewhat uncomfortable for a developer or a solution architect to keep track of all the changes and the updates they implement, and you sometimes waste time trying to understand what they did and where your configuration was before they improved.

I do not think any other features should be added in the next release of UiPath Platform. I do not have any other suggestions for them. There are small technical improvements, but there are no features in the broad term. There are many small improvements that sometimes I also share with the community or with the appropriate site for improvement, but there is no big chunk of features which I feel is missing.

Regarding agentic automation, I know agentic automation, but I'm still learning. From classical RPA, which is the one I use, I would say that nothing is missing.

I have been working with UiPath Platform since 2017, so it is almost 10 years.

I evaluate the technical support by UiPath as very good. I think it is a nine to 10 because I am also a consultant and solution architect and I've been working with several other customers, third-party customers, and I do the maintenance for the robots I build. I had the opportunity several times to get in touch with the support from UiPath, and they are very straightforward, responsive, and knowledgeable. I am very satisfied.

The initial setup of UiPath Platform is straightforward. This is probably one of the best features they have because especially with UiPath Cloud Automation, the initial setup is really straightforward.

You just need to have one or more virtual machines where you can install the robot, and then all the setup is really straightforward. You do not need any technical experience. If you choose to go with UiPath Cloud Automation, you also do not need to have any architecture or any other technical stack like SQL Server or web servers. It is all integrated into UiPath Cloud, so it's just a matter of clicking some buttons and everything is set up for you. It is very straightforward.

My experience with the pricing, licensing, and setup cost of UiPath Platform is something that I usually do not manage directly because there are other people who buy licenses, and I do not resell licenses. I know that at the beginning, UiPath was very cheap, cheaper than the competition, such as Blue Prism. Recently, they raised their prices somewhat and now customers are going to understand and to question the benefits and the cost-benefit ratio, while three or four years ago, it was not a question at all.

For what is my understanding, I do think UiPath Platform is the best option on the market thus far. Of course, I do not know all the possible software and tools on the market, but related to the three major competitors, UiPath Platform is the best. It is better than Blue Prism, it is better than Automation Anywhere, which I know quite well. If you want to put the Power Automate platform from Microsoft as a competitor, it is better also.

Regarding competitors such as Automation Anywhere or Power Automate or Blue Prism, I do not think they have any advantages or that UiPath Platform can learn anything from them. This is because the RPA world is really competitive, and whatever feature some of the competitors build, it is pretty much soon copied or made available also from other competitors. This is related to what I was saying before about the frequency of updates and improvement because they improve very quickly because the market and the competitors are quite working fast on the features.

Overall, I would rate UiPath Platform from my experience as a very high rate. Everything can be improved, but probably an eight or 8.5, 8 to 9 out of 10 because perfection is not of this world.

My main use case for UiPath Platform involves most of the business functions across different domains such as banking, finance, insurance, and healthcare industry, and all the business processes are automated from end to end.

As a practice solutions lead, I am automating an end-to-end process.

A quick specific example of a process I have automated end-to-end with UiPath Platform comes from compliance use cases and KYC use cases, where I have been seeing a result of 60 to 70% automation. Now with the AI agentic leveraging, it is becoming more powerful, and I see the results from 70 to 80% now, especially the gap in the human in the loop, which requires a lot of learning system to be built.

I have been doing test automation in the cloud, which is another great product for leveraging testing automation across the agent lifecycle.

I use agentic automation for a long list of use cases, including invoice processing, KYC processing, intake processing, document verification, and IDP processing, and I am still actively working on these.

By leveraging agentic automation, I have achieved effort savings of 60% from a development perspective, with significant error reduction, optimizing and reducing around 20% of business errors.

In UiPath Platform, I am using the Cloud Code Agent to build agents quickly and at scale.

The best features UiPath Platform offers include Orchestrator, which I find particularly valuable as it connects RPA, agentic, and humans.

This integration has helped my team and business processes by trending towards or leaning towards zero-touch automation.

Anything which comes as part of an intake and as an RPA connects the systems for deterministic flows, whereas in the case of AI agents, they can proactively connect to multiple different systems including MCPR and RAG systems for knowledge systems, and tackle gaps associated with human in the loop.

I would like to add that the latest features about the Flow and Coding Agent complement the ability to build agents, which really helps from an end-to-end platform perspective, leading to productivity improvements of around 50 to 60% savings, making it a differentiator.

UiPath Platform has positively impacted my organization with a transformation. Typically, it started as an RPA, and now it becomes an agent, automating business processes from anywhere between 40 to 80%, which saves millions. Typically, we used to build any agent between $35,000 to $75,000, but with AI capabilities that come from automation within UiPath Platform, my efforts drop by 50 to 60%.

The cost savings and automation percentages have shifted my team's focus to getting major requirement gathering, while development, testing, and operation efforts have reduced. The only gap remains when there are business requirement exceptions.

Regarding improvements for UiPath Platform, I see a huge gap in observability, as I currently have to check the logs instead of having my own observability that connects the dots between the business and the agents.

I would like to mention that there is a need to address the cost associated with licensing, as multiple SKUs and products have created chaos when dealing with transactions since every business process is based on transactions.

I have been using UiPath Platform for almost four and a half years.

UiPath Platform is stable.

The scalability is impressive, as it can connect multiple host machines into the license, and how you structure and deploy it demonstrates its scalable architecture and components.

The customer support I encounter is okay for critical issues, but I see really good response levels with platinum support.

I previously used Blue Prism for some time, but the product scale was not happening, which is why I had to shift to UiPath Platform. Additionally, I was noticing trends asking why I should use UiPath Platform over open source.

I have seen a return on investment with significant changes, as my efforts in any business process have been reduced by 50%, allowing humans to regain about 50 to 60% of their effort, resulting in a productivity gain of 70%.

My experience with pricing, setup cost, and licensing has been challenging due to the various costs associated with basic platforms, bot costs, and the differences between attended and unattended bot costs, along with geographical differences in developer costs.

Before choosing UiPath Platform, I evaluated Blue Prism.

UiPath Platform has an ecosystem that securely handles data. However, if agents leverage LLMs and hallucinate, even one agent's hallucination can pose a problem, needing a governed agent to tackle it.

I would say the accuracy and reliability of output from UiPath Platform's AI capabilities are currently around 70%, varying based on the business case complexity. Some cases solve 80% or even 90%.

My advice for others looking into using UiPath Platform is to move away from traditional RPA and adopt a working model that views it as an agentic platform.

I give this review a rating of 8.

We use UiPath traditional RPA software rather than UiPath Platform.

Our main use cases for UiPath in our organization include submitting RFQs for fuel, helping with collections, and remittances on the finance side.

To provide a specific example of how we use UiPath for submitting RFQs for fuel, our bot logs into an Oracle Fusion system, creates a request for quote with the selected vendors, and submits it.

The bot does not handle any follow-up steps after submitting the RFQ, such as tracking responses or notifying our team; it is mainly focused on submission.

The best features UiPath offers include their overall flow, REFramework, the mechanism of queues, and the low-code apps; all of those are great.

I use the queues and the REFramework in my work, and I find the low-code apps make things easier for my team.

UiPath has positively impacted our organization in the areas of receivables and collections by automating many of the manual repetitive jobs, replacing them with bots doing them for us.

I believe UiPath licensing could improve, as we have always found it tricky. The licensing changes every year, and having a static, easy way to understand licensing would be beneficial, along with knowing the impact before getting into it.

As we explore agentic automation, I hope to see UiPath address these licensing concerns and explore other potential improvements.

We use UiPath traditional RPA software rather than UiPath Platform.

UiPath is stable in my experience.

The scalability of UiPath for our needs is good so far.

Customer support is great. I would rate the customer support on a scale of one to ten as seven.

We did not previously use a different solution before UiPath; it was our first automation RPA solution.

I have not seen a return on investment, and it is tough to quantify because we have not been tracking those metrics. However, overall, we get positive feedback from users whose work we have automated.

My company does not have a business relationship with UiPath other than being a customer.

I have not seen a return on investment, and it is tough to quantify because we have not been tracking those metrics. However, overall, we get positive feedback from users whose work we have automated.

My experience with pricing, setup cost, and licensing reveals that licensing is complex and takes time to understand. The licensing changes every year, requiring time to understand it annually, and it can be simplified.

Before choosing UiPath, we did not evaluate other options. We went by the Gartner leader quadrant and spoke to UiPath directly.

We have not used any of the UiPath Academy courses, so I cannot provide the biggest benefits we have seen from it.

I do not have much to say about UiPath's user community, as we have not communicated or interacted with the user community. We work directly with UiPath as an organization.

We have not been using agentic automation.

We are only using traditional RPA and are looking into getting into UiPath Platform. I do not have any advice regarding UiPath Platform at this time. My overall review rating for UiPath is seven out of ten.

My main use case for UiPath Platform involves processing invoices and claim documents as well as tracking outbound and inbound calls.

The specific example of how I use UiPath Platform for invoice processing starts with the nurses or the hospital department getting the claim PDFs from the providers, extracting the patient information, and checking whether the claim is approved or not. They then go back to the Epic application where the patient records reside and make an update or note on the profile, stating the reason for rejection or the approval. Finally, they upload the claim document into the patient profile.

Another workflow I use involves making outbound or inbound calls, where the team makes calls to patients to remind them of their appointments or medication delivery dates, along with any updates related to patient records. This process includes automated calls that attempt to reach a patient three times; if a patient doesn't answer, the system marks it and calls back again in the following days. After three attempts, the case is marked as not responding and further calls cease. This entire process is automated and the updates are recorded in an Excel file.

The best features UiPath Platform offers include coding agents, which I currently find very interesting, and the map of work along with the latest technologies that they include, keeping it neutral while providing access and integrations to all the necessary skills and technologies as well as LLMs. UiPath Platform has positively impacted my organization by enabling nurses to focus less on clerical work and more on attending to patients, which I consider a success for the company. Additionally, most processes now take less time to complete, resulting in significant time savings.

Regarding how UiPath Platform can be improved, I note that previously, they offered the community version with the latest technologies available for trial, but now, with the introduction of new terms like IXP and IDP, it feels like that option is losing its significance. I would like to see UiPath Platform reintroducing free trial versions for the latest technologies upon their release.

For the documentation, I still see that UiPath Platform is not performing well with handwritten documents, and I would be very glad to see improvements in that area.

I would like to see more flexibility in Insights when creating reports.

I have been using UiPath Platform for close to six years.

UiPath Platform is stable.

I find the scalability of UiPath Platform to be very good.

I would describe the customer support as pretty fast, allowing us to schedule when they want to reach out, and they respond quickly. I rate customer support a 10.

I did not use any different solution before; it was a manual process that has now been automated.

I haven't seen a return on investment yet, but I would say one of the processes I developed is providing us with a 50% ROI so far, although we have only been in production for six months.

The solutions have reduced human error and freed up employee time, which has allowed nurses to attend to more patients and pivot their focus more towards patient care.

I haven't started using agentic automation.

I haven't been involved in the evaluation process for other options, so I don't know the specifics there.

I have integrated SharePoint and Workday applications, along with other third-party applications like CareTend.

UiPath Platform is deployed in my organization on a private cloud. I use UiPath Platform as my private cloud provider.

I have used UiPath Academy courses to gain knowledge on the latest products, and I find it provides somewhat hands-on experience along with in-depth knowledge about their development, including examples.

In terms of the value gained from being part of UiPath Platform's user community, I find it to be a vast community compared to other software communities, as many users are trying things out daily and are very responsive. If I encounter a problem, there is usually already a solution available from someone in the community.

For those looking into using UiPath Platform, I advise them to consider it for complex processes or high volume tasks that heavily involve documents like invoices and claim documents, as it's very user-friendly and easy to implement those solutions. UiPath Platform also offers out-of-the-box solutions for document handling.

My main use case for UiPath Platform is AR and AP automation.

A specific example of how I'm using UiPath Platform for AR and AP automation is batch posting of customer payments.

The best feature that UiPath Platform offers is ease of use. What makes it easy to use for me is the interface.

UiPath Platform has impacted my organization positively as we were able to free up time to do more important things.

We have saved over 2,000 hours, allowing my team to focus on important things now.

I do not have any changes or recommendations for how UiPath Platform can be improved.

I have been using UiPath Platform for two years.

UiPath Platform is stable.

So far, UiPath Platform has been very scalable.

I have not needed customer support yet.

I have not previously used a different solution.

I do not handle the pricing, setup cost, and licensing.

We were able to reduce headcount by one so far, indicating we have seen a return on investment.

UiPath Platform has reduced human error and freed up employee time, as we were able to reduce headcount and focus on more complicated issues.

Before choosing UiPath Platform, I did not evaluate other options.

My advice to others looking into using UiPath Platform is that I would definitely use it, as it has provided a lot of great opportunity.

I have not used UiPath Academy courses, so I do not have any benefits to share from that.

I have not used UiPath's user community, so I do not have thoughts on the value I gain by being a part of it.

I do not use agentic automation with UiPath Platform.

I would rate this review a 10.