SailPoint Agent Identity Security (AIS)

What do you like best about the product?

The Customer Success team is top notch. The manager assigned to us taps in regularly, is responsive and continually helps us meet our objectives.

What do you dislike about the product?

Shifting resources for our project work has created some inefficiencies as we need to spend time acquainting the new resource with the nuances of our environment and workflows, and there is more miscommunication than is necessary.

What problems is the product solving and how is that benefiting you?

The solution has helped us track and manage the risks with our non-employee populations (e.g., contractors, students, consultants, etc.) in addition to controlling their access. The deep customization allows us to adapt to emerging risks.

What do you like best about the product?

Wide set of connectors.
Overall visibility of accounts and entitlements from all sources creates a good overview of what accounts and access an identity has
Access history makes it easy to see the events of an identity
New features are constantly improving SailPoint

What do you dislike about the product?

Workarounds are needed to delete accounts
Not possible to assign a campaign to entitlement or role owner

What problems is the product solving and how is that benefiting you?

It enables efficient management of user identities and their access, including streamlined onboarding and offboarding processes. It also improves our security posture by making it easier to track who has access to what.
We are able to create SoD-policies so we can track any violations.

What do you like best about the product?

What I like most about SailPoint is how it simplifies identity and access management. It makes it straightforward to request, manage, and review access to applications, while helping ensure the right people have the appropriate level of access. The automated approval workflows and governance features strengthen security, cut down on manual effort, and make the overall access management process more efficient.

What do you dislike about the product?

Nothing as such, everything is quite easy to use

What problems is the product solving and how is that benefiting you?

SailPoint solves the challenge of managing user access across multiple applications by automating access requests, approvals, and access reviews. This ensures users receive the appropriate access quickly while maintaining security and compliance. For me, it reduces delays in getting the access I need, simplifies access management, and helps ensure that permissions are accurate and up to date.

What do you like best about the product?

I find SailPoint incredibly helpful for role and access management, as it simplifies the process of requesting access for certain apps or roles. It’s very automatic; just a few clicks, and it gets everything done, which I appreciate as it saves me time. I really like the feature that allows me to request access for someone else, so if I know my team will need something, I can request it for all of them. The initial setup of SailPoint was really easy, with the majority of it handled by UT, but for our team, it was pretty simple.

What do you dislike about the product?

Nothing much, i like it overall

What problems is the product solving and how is that benefiting you?

I use SailPoint for role and access management. It simplifies requesting access for apps or roles and is automatic, getting everything done with just a few clicks. I like requesting access for someone else too, which saves time by efficiently managing team needs.

What do you like best about the product?

What I like best about SailPoint is its ability to centralize and automate identity governance at scale. It helps organizations manage user access throughout the entire identity lifecycle, improving security, compliance, and operational efficiency.

What do you dislike about the product?

It’s difficult to run tests in development environments, for example. I have some certifications, but I can only test scenarios in my company’s environment.

What problems is the product solving and how is that benefiting you?

As a security professional, SailPoint helps me address one of the biggest security challenges: controlling who has access to critical systems and data. It provides visibility into access rights, automates governance processes, and helps detect excessive or inappropriate permissions. This reduces security risk, simplifies compliance activities, and allows teams to focus on higher-value security initiatives instead of manual access management tasks.

What do you like best about the product?

Great, everything is good about it and nice

What do you dislike about the product?

Nothing at all, this is the best application

What problems is the product solving and how is that benefiting you?

My identity and helping to find it when ever my access is gone.

What do you like best about the product?

Centralized, simple, and easy to use — the best way to manage access!

What do you dislike about the product?

The search engine filtering could be easier to use.

What problems is the product solving and how is that benefiting you?

Centralized access to the enterprise ecosystem.

What do you like best about the product?

Its' massive library of pre-built connectors for complex legacy environments.

What do you dislike about the product?

The ongoing cost. The software license is steep, but the real expense comes from needing specialized developers on retainer just to rewrite custom scripts whenever an update breaks your integration workflows. On top of that, the administrative UI is a little clunky and feels like software built fifteen years ago

What problems is the product solving and how is that benefiting you?

Access creep: Makes managers review and revoke old system permissions.

Manual lifecycles: Ties software access directly to HR data. New hires get instant access, and terminated employees are locked out immediately.

Audit nightmares: Automatically builds a clear paper trail

Siloed visibility: Centralizes identity tracking across hundreds of disconnected apps.

What do you like best about the product?

I like SailPoint for its automated identity governance and role-based access control, which make handling employee onboarding and offboarding effortless across our systems. The automated access certifications and out-of-the-box compliance reporting save us a ton of time during security audits. Additionally, standard connectors for major platforms made getting the initial baseline connected pretty straightforward.

What do you dislike about the product?

I find the initial setup and deep custom configuration challenging due to a steep learning curve, requiring significant developer effort and technical training. Additionally, the overall licensing cost is high, and the error messages during failed workflow aggregations can be vague and tricky to troubleshoot.

What problems is the product solving and how is that benefiting you?

I use SailPoint to manage user identities and automate onboarding/offboarding, which eliminates security risks of over-provisioned access and streamlines compliance auditing by providing visibility over access to sensitive data.

What do you like best about the product?

SailPoint simplifies automating the most common Identity Management and Governance tasks.

What do you dislike about the product?

Some long-requested features and updates are still not available.

What problems is the product solving and how is that benefiting you?

SailPoint automates our user lifecycle and account management, powers our quarterly access review processes, and helps us automate repeated access and account processes.