SailPoint Agent Identity Security (AIS)

What do you like best about the product?

We really like how efficient SailPoint is. It's super easy to move around the platform and construct workflows. We went live with it quickly, and after just a few months, we were building workflows and transforms with ease. The customization features are also great—they allow us to adapt the tool for our needs with ease. The search capability is particularly impressive; it lets us zero in on specific identity attributes, which is helpful for troubleshooting access issues. The access history feature is also invaluable, as it allows us to track changes on specific accounts.

What do you dislike about the product?

The only issue we've found with SailPoint is the limited reporting capabilities. Currently, the reports mainly cover what's inside SailPoint's identity cube, and it doesn't include many attribute-specific items from source data. If specific data from sources isn't pulled into the identity cube, you can't report on it. Although you can add an attribute to your identity cube and transform it, it'd be nice to build reports directly from the search engine based on source attributes, without integrating everything into the identity cube.

What problems is the product solving and how is that benefiting you?

SailPoint handles onboarding and offboarding efficiently, ensuring users have access from day one and are removed when they leave, reducing security risks and simplifying role management.

What do you like best about the product?

IdentityIq product is best for managing identities across enterprise.

What do you dislike about the product?

There are few things which are not available out of the box and have to customize the porduct

What problems is the product solving and how is that benefiting you?

Provisioning and deprovisioning

What do you like best about the product?

SailPoint has allowed us to have a single point of reference for the various Identities that are part of higher educations. Without it we would be living in chaos. We are looking forward to beginning to use the onboarding of applications and increased recertification functions.

What do you dislike about the product?

We have multiple sources of truth for our Identities and have not been able to find a good way to link our various sources to generate a single identity.

What problems is the product solving and how is that benefiting you?

Having a single source for all Identities in the organization.

What do you like best about the product?

Access reviews and ease of integration with apps

What do you dislike about the product?

Support has been tricky for us during epic integrations

What problems is the product solving and how is that benefiting you?

Emr integration

What do you like best about the product?

SailPoint has a solid foundation for an IGA platform that provides multiple first-class connectors to easily integrate a variety of products for management. Its ease of use has allowed us to quickly bring those applications into our unified identity governance strategy.

What do you dislike about the product?

We use SailPoint ISC which isn't as flexible as what IdentityIQ seems to be. This has led us to develop interesting strategies to work around those deficiencies. The AI platform that is offered isn't as strong or useful as it is represented to be.

What problems is the product solving and how is that benefiting you?

We migrated from a legacy in house application where most approvals had to have manual actions done to provide access to the items that were being requested. SailPoint has allowed us to automate those access requests which greatly improves end user experience and provides a holistic view for what identities have access to.

What do you like best about the product?

It’s a complete suite for handling all IAM duties, and it can scale beyond my expectations.

What do you dislike about the product?

I’d like to see a better use of the expert hours included in our business plan, along with more services covered under that plan, rather than having to buy additional modules like password management.

What problems is the product solving and how is that benefiting you?

It helps solve the problem of having lots of fragmented applications and accounts by providing a centralized platform to govern everything from one place.

What do you like best about the product?

A good tool and a reliable solution for large businesses.

What do you dislike about the product?

Quite complicated architecture in the beginning

What problems is the product solving and how is that benefiting you?

SOC 1 certifications and employee lifecycle management.

What do you like best about the product?

I like that SailPoint is locally hosted and easy to customize. I find the various connectors enable good integration with a wide range of tools, which is very valuable. The security posture feature is great for identifying vulnerabilities and remediation. I also appreciate the support from the product team and that the initial setup was pretty easy thanks to the detailed steps and documentation.

What do you dislike about the product?

I find the initial support with SailPoint to be quite frustrating. It always starts with the L1 support team, and it takes at least a week to move up to L2 and L3 support. There's a need for a better re-routing system in the product line to speed this process up.

What problems is the product solving and how is that benefiting you?

I use SailPoint for automating security, compliance, and managing IAM tasks like onboarding and policy enforcement.

What do you like best about the product?

I really like the workflow and customization in SailPoint because it allows rapid setup and even non-technical people can code. The Workflow UI step creator is great for making advanced UI changes like adding forms. I also appreciate everything about the LCM, access automation, and especially how the reminder emails and reporting enable even a group of people to directly run reports using self-service.

What do you dislike about the product?

I'm not a deep coder but could handle the business requirements and give to my team. I would like to see something where a non-coder can also build stuff. I need more tools for my disposal where I can take things from requirement gathering to development and testing to deploy myself.

What problems is the product solving and how is that benefiting you?

I use SailPoint for automating access management, which helps streamline onboarding and password management. The workflow and customization features, like the rapid setup and UI changes, are especially beneficial for both technical and non-technical users.

What do you like best about the product?

Scalable platform and User experience for a huge org

What do you dislike about the product?

Sometimes it hangs and request takes a lot of time to be completed

What problems is the product solving and how is that benefiting you?

It's benefiting me in getting my access in a smooth and seamless fashion