Rhombus

What do you like best about the product?

Decent support. Ease of use and deployment. Good warranty coverage and solid hardware. Pricing has also improved over the years and for the most part, the performance of the devices, especially using IR technology at night at a high resolution is absolutely solid. The AI intelligent recognition technology is mostly accurate, however, can struggle with human faces at times for identification of the correct individual.

What do you dislike about the product?

The AI could use a little bit of improvement for human facial identification. Also, at times we see an issue where SD cards of different installed cameras need to be wiped to restore the recording capabilities - there is room for improvement there.

What problems is the product solving and how is that benefiting you?

24/7 surveillance required for an enterprise fleet management company is something the solution fulfils quite adequately.

What do you like best about the product?

Easy access to the cameras and it doesn't require VPNs. Security seems to be really important as well.

What do you dislike about the product?

Rhombus has been more costly than adding the in-house cameras we already have. But we save money by not having to purchase on-prem servers and other infrastructure.

What problems is the product solving and how is that benefiting you?

We use it for security cameras in a school setting

What do you like best about the product?

Platform speed, UI design and the ability to see historical data

What do you dislike about the product?

I don't really have complaints about the platform. Works well for us. The devices are also reliable.

What problems is the product solving and how is that benefiting you?

The ability to monitor the site remotely

What do you like best about the product?

Integrations with our Apple Infrastructure

What do you dislike about the product?

Cost of the yearly license adds up over time

What problems is the product solving and how is that benefiting you?

Security and discipline issues are always on camera

What do you like best about the product?

It is very helpful when conducting research; it helps me in an incredible way. For example, the motion detectors are very useful to me: the fact that it separates human movement from vehicles is incredible. Their customer service always stands out, attentive and always ready to resolve your doubts and questions.

What do you dislike about the product?

Sometimes, no matter how good your internet is, the cameras or the camera software take time to load.

What problems is the product solving and how is that benefiting you?

It solves my investigations and helps me keep properties secure.

What do you like best about the product?

I honestly do not like Rhombus cameras as all, I have cheaper cameras at other locations that are much better than the Rhombus ones that I have

What do you dislike about the product?

The quality of the cameras itself and the cost was 3 times more than the other cameras I have which are better

What problems is the product solving and how is that benefiting you?

Not sure I don't pay attention to anything coming from Rhombus

What do you like best about the product?

* It's good to monitor an employee's presence, In & Out activity
* User-friendly interface & Application
* Easy to access on application

What do you dislike about the product?

As of now, I don't see any such cases to dislike.

What problems is the product solving and how is that benefiting you?

If I forgot my ID, the rohmbus is very helpful to get access to the main door. Many times I used access using rohmbus.

What do you like best about the product?

I like that Rhombus helps me know who’s in the gym and lets me read the door reader to see names. I appreciate that they take care of problems quickly and that IT walks me through each step when I call. I like the whole package together, including knowing when people pay and who to let in.

What do you dislike about the product?

I found the initial setup fairly easy, but putting Aric together with Rhombus and taking it off Square was kind of difficult. I haven't found anything else that doesn't work well for me.

What problems is the product solving and how is that benefiting you?

I can see who's in the gym at any given time and read names from the door reader. Rhombus knows when people pay and who to let in, and takes care of issues quickly. When I call IT, they walk me through each step.

What do you like best about the product?

I like that we can see who is at the camera when they arrive, for the front door service, and that I can have several cameras up at once, to see what is happening around the building. I like that we can communicate with the person who is outside at the camera before allowing them to enter the building.

What do you dislike about the product?

We have had issues with the doorbell being delayed, as well as the lock unlocking several minutes after being selected by the person outside. The doorbell delay has caused us to miss letting folks in and therefore caused folks to wait outside when we do not hear it. Yesterday there was a 30 minute delay on the doorbell ringing. At times it also gets locked up and spins and spins, in which case we restart the ipad, which usually helps, but. not always. There have also been times when it has unlocked and not re-locked, but this was a user error. The buttons at the bottom are not super intuitive, but once you know how they work/what they are for, it's all good.

What problems is the product solving and how is that benefiting you?

Safety - We are able to identify people we do not recognize before allowing them to enter the building.

What do you like best about the product?

I like how we can upload pictures of our employees to the site to allow them to be recognized on the cameras, this is especially helpful during any investigations or times we need to go back and review camera footage as we can easily filter for times that person was seen on the camera.

What do you dislike about the product?

Something I dislike is that the system where you can view faces recently seen on the cameras and it automatically assigns a name based on faces you have uploaded into the system. The thing I dislike is that many times it assigns a face to the incorrect name, and even if I go in a fix it to be the correct persons name, this does not affect future times this face shows up so there's really no point in changing the name to help train the system.

What problems is the product solving and how is that benefiting you?

It helps us solve some security issues and helps solve investigations. Security issues being that we can track who is entering and exiting our building at what times, and whether they are uploaded as an employee in the system or if it is an unknown person. Additionally it helps with security by allowing us to upload known license plates and we can also see who enters our parking lots and if they are a known person or not. It helps us solve investigation by being able to search for instances where a specific person was seen on the cameras, and allows us to download and share clips from the cameras.