Network for Good
Bonterra TechnologiesReviews from AWS customer
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The support maximizes our experience on the platform.
What do you like best about the product?
I really appreciate all the emails and support that Bonterra provides to help make the platform accessible and easier to use.
What do you dislike about the product?
The templates can be restrictive. I would like more options for easier customization.
What problems is the product solving and how is that benefiting you?
They are providing more support for specific areas of fundraising and reaching the target audience.
Great
What do you like best about the product?
It's very user-friendly and affordable. I enjoy it.
What do you dislike about the product?
Not enough volunteer management options.
What problems is the product solving and how is that benefiting you?
For us, it has been a one stop solution for our communication but mostly very easy to use and affordable.
Great for Nonprofits and Donor Stewardship!
What do you like best about the product?
My favorite feature about Bonterra are the video thank yous. Donors absolutely love them and it's a great way to personalize your thank you message and it's very memorable. I don't know of any other DMS that does video thank yous. They are super easy to use and very user friendly.
What do you dislike about the product?
I wish you could customize the event and ticket pages more.
What problems is the product solving and how is that benefiting you?
They are always working on making themselves better. Their customer support is great and they are super responsive and quick.
A Company that Constantly Improves Their Service and Product
What do you like best about the product?
Service and Help tools!!! Great customer service.
What do you dislike about the product?
I wish the communication tools had made organizing email and direct mail blasts easier. I like to schedule emails and must duplicate and recopy. Hard to find them in the list.
What problems is the product solving and how is that benefiting you?
Help me stay on top of new donors and lasped donors
All-in-one to stay organized
What do you like best about the product?
Everything is right there in Bonterra - donation tracking, text/mass email creation, personalized campaigns, etc. Everything to keep a lot of the non-profit administrative stuff organized. Very self-intuitive as well.
What do you dislike about the product?
Sometimes donors will donate to a campaign that expired over a year ago and even if you set a final date for donations, the campaign doesn't "close." Its no problem to edit the donation to the intended campaign, but then it brings the expired campaign back up to the top of the list.
Also, it's difficult to add a new name to mass mailings. Sometimes you may want to personalize a mass email to a certain group of donors from a board member or other person, and it's difficult to add that additional name. So all of the mass emails have to come from the same staff member in the organization.
Also, it's difficult to add a new name to mass mailings. Sometimes you may want to personalize a mass email to a certain group of donors from a board member or other person, and it's difficult to add that additional name. So all of the mass emails have to come from the same staff member in the organization.
What problems is the product solving and how is that benefiting you?
Helps us track donation receipts for donors and track their lifetime donations
A great platform with multiple tools and support for non profits
What do you like best about the product?
Our small nonprofit was struggling to manage our donors, donations and engagement trying to cobble together a web of support with various options. We moved to Network for Good to consolidate our information and tactics for optimum reach and engagement. Having all of the information in one place (contact info, giving info, interactions, click rate, etc) has been immensely helpful to our small staff wearing many, many hats. Organized groups allow us to target communications and not send massive scattershot emails. We haven't had many issues but the minor things that have come up have been handled quickly and easily with customer support.
What do you dislike about the product?
One of our biggest cons is the price tag. We are a small nonprofit and every penny spent needs to be for a good reason. It was an expensive decision for us but we have appreciated all the tools and benefits.
What problems is the product solving and how is that benefiting you?
The fundraising campaigns were something that we didn't even realize we needed but have been so great. The flexibility to have different campaigns for different needs has been great. I feel like our donor engagement and the tools to thank our donors has been so helpful.
All in one, affordable, and user friendly
What do you like best about the product?
I've been using Bonterra for our fundraising efforts, and it's absolutely impressive. The platform is user-friendly and offers an all-in-one approach to managing donors, emails, and event packages. The online auction feature is a standout – incredibly efficient and innovative. Additionally, their CRM makes donor relationship management feel more like a partnership. It's been impactful for us, offering a great ROI with every use.
What do you dislike about the product?
Being a one-person fundraising organization, I wish I had more people to help me so that I can utilize everything there is to offer!
What problems is the product solving and how is that benefiting you?
Everything is in one place and easy to use.
Slick interface, problematic issues to deal with.
What do you like best about the product?
I like how we get notifications to send an email or video to thank people for donations. The segmenting is great.
What do you dislike about the product?
It was not diclosed in the sale proces that it takes 5-6 days to clear funds. I've used multiple payment providers in the past and i've never seen it longer thatn 48 hours.
This has put us in a funds crunch and we're working out how to resolve.
It would have been nice to have transparency about this before we spent thousands of dollars to roll out, many hours to get up and running and canceled legacy systems that actually worked.
Also, if you need help and support - good luck. There is supposedly a chat button in the platform, but it comes and goes as they do not work the stated service hours. This is a big SLA issue for us.
Also, there is not support number, only a voicemail - that is rarely replied to.
Email support is so slow, can take days.
If you're a veteran NFG/Bonterra user, you may never need support, but if you are not, good luck figuring it out. I'd say, please plan out what you need to do (emails/setting up campaigns/etc) WAY in advance. If you start on something with a few days runway and need help, you're going to end up in a mess due to paltry support.
This has put us in a funds crunch and we're working out how to resolve.
It would have been nice to have transparency about this before we spent thousands of dollars to roll out, many hours to get up and running and canceled legacy systems that actually worked.
Also, if you need help and support - good luck. There is supposedly a chat button in the platform, but it comes and goes as they do not work the stated service hours. This is a big SLA issue for us.
Also, there is not support number, only a voicemail - that is rarely replied to.
Email support is so slow, can take days.
If you're a veteran NFG/Bonterra user, you may never need support, but if you are not, good luck figuring it out. I'd say, please plan out what you need to do (emails/setting up campaigns/etc) WAY in advance. If you start on something with a few days runway and need help, you're going to end up in a mess due to paltry support.
What problems is the product solving and how is that benefiting you?
I like how we get notifications to send an email or video to thank people for donations. The segmenting is great.
Bonterra Guided Fundraising helps us get the funds we need to help those in need.
What do you like best about the product?
I love the easy to use interface. We can easily connect to donors, see what our campaigns are doing, and acknowledge donor gifts quickly. They give us a structured and detailed plan for our fundraising campaigns that make it so convenient for us to implement. We could not do what we do without Bonterra!
What do you dislike about the product?
Actually, there is nothing I dislike about Bonterra. No compplaints!
What problems is the product solving and how is that benefiting you?
They help us track our yearly donations and our individual donations. We can see if someone opened an acknowledgement/thank you letter and if they are a lapsed donor. We can see up-to-date information about our current giving and where we stand.
I LOVE NETWORK FOR GOOD IT IS EASY TO TRACK DONATIONS AND SEND OUT MONTHLY NEWSLETTERS!!!
What do you like best about the product?
What I like most is that it is easy to create and send out my montly newsletters.
What do you dislike about the product?
The only thing I dislike is that if you set up a contact as a business, you can only enter one email address.
What problems is the product solving and how is that benefiting you?
It helps non profits raise money, and keep track of donations, while sending email blasts out for fundraisers and information to every contact at once, or in groups,
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