AI Agent Approve

What do you like best about the product?

I use Riskified to prevent fraud, and I like that it helps identify suspicious transactions and unusual patterns. The platform is easy and straightforward, which I really appreciate. I find the real-time fraud decisioning very useful, as it helps us approach things better. The initial setup was super easy and straight, making the whole process smooth.

What do you dislike about the product?

nothing

What problems is the product solving and how is that benefiting you?

I use Riskified to prevent frauds by identifying suspicious transactions and unusual patterns, improving our approach with real-time fraud decisioning.

What do you like best about the product?

I like the reliability and absolute guarantee that Riskified provides in its anti-fraud measures. I also mainly value the chargeback guarantee, as it is like an insurance policy for a seller. Although it was a bit confusing at first, we quickly adapted and it became more intuitive.

What do you dislike about the product?

Perhaps I don't like the cost of the commissions, since sometimes, with some products, we barely generate a minimal profit and the system's commission almost completely absorbs it. At first, the setup was a bit confusing, but we quickly adapted to the way of working with Riskified, making it more intuitive.

What problems is the product solving and how is that benefiting you?

I use Riskified to maximize the order approval rate without taking on the risk of fraud. Solve the bottleneck in approval by automating processes and reducing customer wait time.

What do you like best about the product?

The predictions are accurate, and they also take care of the relationship.

What do you dislike about the product?

Nothing specific to add—at a high-level view, I am very satisfied with them.

What problems is the product solving and how is that benefiting you?

Riskified helps us solve some of the biggest challenges we face in online fraud and payments. The main problem it addresses is reducing fraud and chargebacks without blocking legitimate customers. Traditional rule‑based fraud systems often create too many false declines, which directly impacts revenue and customer experience.
By using AI‑driven, real‑time decisioning, Riskified allows us to approve more genuine transactions while still effectively stopping fraudulent ones. One of the biggest benefits for us is the chargeback guarantee, which shifts the financial risk away from the business and makes fraud losses more predictable.
Operationally, Riskified significantly reduces manual reviews, allowing the fraud team to focus on complex or strategic cases instead of routine decision making. It also helps us scale into new markets and products with more confidence, as decisions are backed by global network intelligence rather than only our own historical data.
Overall, Riskified enables us to balance risk control, revenue growth, and customer experience more effectively, turning fraud prevention from a defensive function into a growth enabler.

What do you like best about the product?

I use Riskified for fraud detection, and I like that it works to flag high risk transactions. It's easy to set up as well.

What do you dislike about the product?

The linking data is not correct and not detailed enough; the indicators are not always correct.

What problems is the product solving and how is that benefiting you?

I use Riskified for fraud detection to flag high-risk activities, but while it works, it's not perfect.

What do you like best about the product?

The AI makes accurate decisions. Riskified saves us a lot of time by not having to manually create rules. The dashboard is easy to use and provides excellent details on metrics. Riskified is constantly evolving and providing new products. They have increased our approval rate significantly since we started using the service leading to an excellent return on investment. Our account manager is great at escalating feedback to their support team and resolving issues in a timely manner.

What do you dislike about the product?

Some of Riskified's metrics at first glance seem a little hard to understand, but they are definitely accurate. Tool Tips with an explanation of each metric would be useful for users just getting familiar with the tool

What problems is the product solving and how is that benefiting you?

Riskified is helping us to not worry about order limits or electronic gift cards. Since they guarantee all orders, we have not had to cap order totals or restrict gift card purchases on the website.

What do you like best about the product?

Peace of mind knowing that our transactions are guaranteed when approved.

What do you dislike about the product?

Sometimes the model gets it wrong and declines orders from repeat customers. We also have an overseas sales team that uses a VPN and places orders over the phone, and Riskified seems to factor those IP addresses into its decisions even though we’ve already flagged this to the engineers.

What problems is the product solving and how is that benefiting you?

It relieves us from having to do manual due diligence on transactions, which is especially important since our AOV is quite high.

What do you like best about the product?

What I like most about Riskified is that it helps us approve more genuine customers with confidence, instead of being overly cautious and losing good orders. It takes a lot of the manual effort out of fraud review, helps reduce chargebacks and gives us more confidence in scaling without adding unnecessary friction to the customer experience.

What do you dislike about the product?

What I dislike most is that it can feel a bit like a black box at times - when an order is declined, I’d sometimes like more visibility into why. It also seems to be on the pricier side.

What problems is the product solving and how is that benefiting you?

The biggest problem Riskified solves for us is fraud and chargeback exposure. The chargeback guarantee is the main benefit, because it gives us more confidence in approving orders and reduces the financial risk if a fraudulent transaction slips through, while also cutting down the need for manual review.

What do you like best about the product?

I use Riskified for fraud detection and really appreciate how it quickly analyzes multiple data points to provide approvals. This reduces the customer service review time of online orders significantly. I also like how much more revenue we're able to generate based on their approvals. The solution is quick, and we refuse a lot fewer orders with it, which is a huge plus. Honestly, I've had zero complaints, and I would rate it a 9.5 out of 10.

What do you dislike about the product?

Really nothing... perhaps it could be a bit less pricey

What problems is the product solving and how is that benefiting you?

I use Riskified for fraud detection. It quickly analyzes multiple data points to approve orders, reducing customer service review time and lowering order refusals, which helps generate more revenue.

What do you like best about the product?

What I like best about Riskified is how easy it is to use and integrate into daily operations. The implementation process was smooth and straightforward, and the integration with our existing systems was efficient, allowing us to go live quickly without operational complexity.

The platform is intuitive and reliable, which makes it easy to use on a frequent basis and embed into everyday workflows. At the same time, Riskified offers a solid range of features that effectively cover our fraud-prevention needs without feeling overly complex or difficult to manage.

Another key strength is the customer support: the team is responsive, knowledgeable, and proactive, which adds a lot of value both during implementation and in ongoing operations. Overall, Riskified combines ease of use, strong functionality, and excellent support, making it a solution that is easy to adopt, easy to maintain, and highly effective.

What do you dislike about the product?

Some advanced features and deeper customizations could be made more flexible or more easily configurable without requiring additional support or development effort. In certain cases, having more self-service options within the platform would further enhance efficiency.

What problems is the product solving and how is that benefiting you?

Riskified helps us address the challenge of managing fraud risk while maintaining a seamless customer experience. Without an advanced fraud solution, there is often a trade-off between preventing fraudulent transactions and approving legitimate orders, which can negatively impact revenue and customer satisfaction.

By leveraging advanced fraud detection and automated decision-making, Riskified allows us to confidently approve more genuine orders while effectively blocking fraudulent activity. This reduces chargebacks and operational workload, while at the same time improving approval rates and overall conversion.

In addition, Riskified simplifies fraud management by providing clear decisions, insights, and reliable performance at scale. This enables our teams to focus on growth and strategic priorities rather than manual reviews, ultimately supporting both revenue growth and operational efficiency.

What do you like best about the product?

Riskified has been incredibly helpful in safeguarding our services from fraud. I especially appreciate their second look functionality, which works very well.

What do you dislike about the product?

While helpful, the riskified portal can seem a bit cluttered for our use.

What problems is the product solving and how is that benefiting you?

Riskified has supported us by providing a valuable second review process, and it has also enabled us to automatically send a code to senders who are not considered high risk, allowing them to continue with their transfer.