3CX Phone System
3CXExternal reviews
534 reviews
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Comprehensive VoIP Solution, Slight Learning Curve
What do you like best about the product?
I use 3CX for office VoIP PBX and internal communications, and I really appreciate that it's compatible with multiple VoIP/SIP providers and iPhone manufacturers. The software client has a good UI and is easy to use and administer, which makes it very user-friendly. It allows us to route calls efficiently, both within the office and with field staff, without the need for costly IP phone units. Its ease of setup means there's a low learning curve, so getting new users and admins up to speed is quick.
What do you dislike about the product?
We do prefer the old UI to the new one. Some of the features in the old UI were better implemented, like backups, provider and IP phone templates, and on hold and holiday messaging. It would be an improvement from the administrator point of view to have the old UI methods brought back rather than the new script download and deployment methods currently favored.
What problems is the product solving and how is that benefiting you?
3CX routes our calls efficiently, supports multiple VoIP/SIP providers, and integrates with our existing equipment cost-effectively. We enjoy its user-friendly desktop and mobile clients, making it easy to deploy extensions without additional IP phones, and appreciate its low learning curve for quick adoption.
Useful Desktop Telephony with Directory and Easy Team Call Add-Ons
What do you like best about the product?
It's useful to have the telephony on the computer, having the directory and being able to add team members to calls with customers
What do you dislike about the product?
Sometimes it's challenging to do conferences. If I call my team members first and the customers after it, I cannot dial extensions.
What problems is the product solving and how is that benefiting you?
Having the phone wherever I go to. You can also have it on the cellphone.
Easy to Use and Integrate with CRMs
What do you like best about the product?
Easy to use and integrate, specially with my environment (Apollo-Hubspot)
It is very stable. Did not report any problem in 1 year
It is very stable. Did not report any problem in 1 year
What do you dislike about the product?
It becomes a bit complex or support dependent when needing to set it up as a PBX
What problems is the product solving and how is that benefiting you?
3CX permits me to provide my sales team IP Voice services for countries where Hubspot (Twillio) or Apollo does not provide calling services.
This capability is very easy to use from the integrated tools, so 3CX is seamless. You can call everywhere directly from CRM
This capability is very easy to use from the integrated tools, so 3CX is seamless. You can call everywhere directly from CRM
The Best for Quality Calls and Easy SMS
What do you like best about the product?
3CX is the best software for calling with good quality calls and SMS. I like how it provides all the features I need in one place, making it easy for me to send SMS to my teams and customers. The initial setup of 3CX was very easy. Overall, everything about 3CX is good.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use 3CX for calling with good quality and find SMS dials convenient all in one place, making communication easy with my team and customers.
All-in-One Communication Platform with Great Pricing
What do you like best about the product?
They have all in one communication platform and the pricing
What do you dislike about the product?
The setup process is difficult, and the licensing logic is a bit confusing.
What problems is the product solving and how is that benefiting you?
I use it for calling clients.
Easy Global Access from Anywhere
What do you like best about the product?
It’s easy to access from a variety of countries, which makes it convenient to use while traveling or working internationally.
What do you dislike about the product?
Sometimes I run into connectivity issues, but other than that, I haven’t had any problems.
What problems is the product solving and how is that benefiting you?
Any communication required from the client’s end is always handled through 3cx. As a result, if proof of communication is ever needed, the call recordings are available to help support and verify it.
Work-from-Home Friendly: Dial Customers from the “Office” Number
What do you like best about the product?
can work from home and dial customers from "office" rather than personal phone
What do you dislike about the product?
we do not know how to shut it off on the Samsung cellphone
What problems is the product solving and how is that benefiting you?
not having to block my personal phone number when dialing a client
Stable and Feature-Rich, but Lacking a Public API and Strong Reporting
What do you like best about the product?
3CX is a stable pbx, and has got many useful features.
What do you dislike about the product?
Unfortunately, 3CX seems to be miles behind other pbx systems, with the lack of a public api and subpar reporting.
What problems is the product solving and how is that benefiting you?
We use 3CX daily for our office telephony, handling around 500-1000 calls a day from multiple DIDs with ease.
User-Friendly Interface and Handy Phone Extension Integration
What do you like best about the product?
The user friendly interface is one of the major eye catching feature-one of the best features is that your personal phone can be connected via an extension keeping you connected to the main office line.
What do you dislike about the product?
The only disadvantage would be the constant glitching when adding new audio hardware- manually you need to change it since some times it tends to switch between computer integrated speaker rather than the headset
What problems is the product solving and how is that benefiting you?
Communication on the go and the back office is one of the major issues- multiple calls come in every day and we always have someone available on the lines which is easier with 3cx
Flexible and Reliable, but Admin Usability and Reporting Need Work
What do you like best about the product?
3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions.
It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere.
It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere.
What do you dislike about the product?
Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require outside support or documentation. Reporting is functional but limited, often requiring exports to get the insights needed for management review.
Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system.
Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system.
What problems is the product solving and how is that benefiting you?
3CX solves the challenge of managing a modern, flexible phone system without the cost and complexity of traditional telecom providers.
It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices.
It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability.
It reduces phone system costs while still providing enterprise-level features.
It gives us control over call flows, extensions, and users without relying on a carrier for routine changes.
The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day.
It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices.
It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability.
It reduces phone system costs while still providing enterprise-level features.
It gives us control over call flows, extensions, and users without relying on a carrier for routine changes.
The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day.
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