KnowBe4 Security Awareness Training

What do you like best about the product?

KnowBe4 has been a very effective tool for raising awareness among my colleagues, especially around phishing. Their simulated phishing tests are excellent. We now have a thread where employees report real phishing attempts, which gives everyone a heads-up and helps me spot trends. Their monthly security awareness videos are fantastic too - often humorous, short, and straight to the point, which is a huge plus for our staff.

What do you dislike about the product?

Any issues have quickly been resolved by support staff, so nothing comes to mind.

What problems is the product solving and how is that benefiting you?

It has absolutely made my colleagues more aware of phishing techniques. No one has clicked on a suspicious link since we started using this service.

What do you like best about the product?

The dashboard is intuitive, the trainings are to the point, and the phishing campaigns are so easy to set up. To be completely honest my favorite part is that I can set it and forget it and the system will do it's thing.

What do you dislike about the product?

"Set it and forget it" is a blessing and curse. I have found that I can go 6 months without reviewing the campaign results.

What problems is the product solving and how is that benefiting you?

My faculty has always been pretty good about forwarding questionable emails to me and thinking twice before clicking, but after just one campaign we went from 87% secure to almost 99% secure. That generally means no one is falling for the phishing tests. That said, the system still gives me plenty of room to increase the difficulty, so maybe it’s time to turn things up a bit.

What do you like best about the product?

The training campaigns and the phishing test campaigns are easy to setup and provide multiple metrics.

What do you dislike about the product?

When a training campaign is created the trainings cannot be changed (added to or removed from the campaign). This is particularly important when a training is being retired. I would be great to have the opportunity to replace it without creating a new campaign.

What problems is the product solving and how is that benefiting you?

We use KnowBe4 for general information security and data privacy awareness trainings. This helps us meet the compliance requirements for ISO 27001 and SOC 2 audits we have annually.

What do you like best about the product?

Training campaigns deliveries is automated, monitoring is easy and training material are constantly updated with the latest and relevant to the current state of cybersecurity threats.

What do you dislike about the product?

Missing an important report to gather the average hours spend by users on attended trainings within a time frame. This is calculated manually using the total training hours report.

What problems is the product solving and how is that benefiting you?

Enabling users to be cyber aware and resilient. This can only be achieved by providing regular trainings and materials that are relevant to current and possible future threats. Also the Security Culture Survey and SAPA helps to provide an understanding of the current state and the baseline is used to plan future training needs.

What do you like best about the product?

That they are short and to the point. Also, some of them are entertaining.

What do you dislike about the product?

Some employees have had trouble accessing the site, and the codes wound up in spam titan, or were rejected.

What problems is the product solving and how is that benefiting you?

Helping us meet our FTC cyber training requirements.

What do you like best about the product?

Short bite size modules, quickly in and out of the training

What do you dislike about the product?

On certain topics more in depth courses could be provided as an option for more technical people/

What problems is the product solving and how is that benefiting you?

Solving capturing training pushed to all staff.

What do you like best about the product?

The vast library of engaging micro-learning content, realistic phishing simulation templates, and automated follow-ups makes it straightforward to track and reduce human risk.

What do you dislike about the product?

Because the ModStore library is so extensive, filtering through thousands of items to find the right course for specific teams used to take extra time. With the latest enhancements and AI features, though, that should be a thing of the past.

What problems is the product solving and how is that benefiting you?

Problems Solved:

Continuous Phishing Risk: Moves beyond passive, once-a-year training by using automated, year-round phishing tests that help keep staff vigilant against real-world attack vectors.

Administrative Overhead: Streamlines user onboarding and training assignments, and automates targeted follow-up for users who fail tests, saving significant admin time.

Key Benefits:

Actionable Dashboards: Offers clear analytics and risk scores within the platform, making it easier to track organization-wide security awareness over time.

One-Click Reporting: Integrates a Phish Alert Button into email clients so staff can quickly report suspicious emails to the security team.

What do you like best about the product?

The platform offers a broad range of training content, phishing simulations, and reporting tools that help reinforce secure behaviors throughout the organization. It also enables administrators to automate campaigns and easily track progress, which makes it practical to sustain an ongoing security awareness program over time.

What do you dislike about the product?

There’s very little to dislike about the platform. If I had to point to one area for improvement, it would be to streamline some of the administrative workflows and make it easier to find the most recently added and relevant training content within the extensive library.

What problems is the product solving and how is that benefiting you?

KnowBe4 Security Awareness Training helps us tackle one of the biggest security risks in any organization: human error. The platform offers ongoing security education along with phishing simulations, which help employees spot threats such as phishing emails, social engineering attempts, credential theft, and other common attack methods before they turn into security incidents. Since adopting the platform, we’ve been able to raise employee awareness of cybersecurity risks, measure user behavior and drive improvement, reduce the likelihood of successful phishing attacks, and better support our security, compliance, and audit objectives through documented training completion and clear reporting.

What do you like best about the product?

It is not over-complicated. It is easy to understand and short enough to avoid making people annoyed.

What do you dislike about the product?

At some points it's repetitive, which can actually be helpful for less experienced people, but for me it was a little bit boring.

What problems is the product solving and how is that benefiting you?

It helps me reduce false positive phishing submissions through PAB across the company, but also raises the suspicion of employees towards unwanted emails.

What do you like best about the product?

I like the training style of videos and questions in KnowBe4 Security Awareness Training. It makes employees more likely to watch and learn rather than just clicking through it. The easy training format is also a plus, making it straightforward for users to walk through. Additionally, the initial setup wasn't hard at all, which is a big advantage.

What do you dislike about the product?

Nothing, it's been pretty good

What problems is the product solving and how is that benefiting you?

I find KnowBe4 Security Awareness Training offers an easy and engaging format with videos and questions that improve employee engagement in learning.