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Reviews from AWS customer

3 AWS reviews

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5-star reviews ( Show all reviews )

    Deepak_Yadav

Has a valuable data discovery feature and good technical support services

  • October 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the product to control traffic and for user management purposes.

What is most valuable?

The product’s most valuable features are data discovery, activity control, and zero trust exchange.

What needs improvement?

There could be a feature to view the VPN tunnel activities in terms of configuration.

For how long have I used the solution?

We have been using Zscaler Cloud DLP for a year and a half.

What do I think about the stability of the solution?

I rate the product’s stability a ten out of ten.

What do I think about the scalability of the solution?

We manage accounts for around 2,000 to 3,000 Zscaler Cloud DLP users. It is a scalable product.

How are customer service and support?

The technical support services are good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is easy with a helpful GUI. It takes a second to complete the deployment.

What other advice do I have?

I rate Zscaler Cloud DLP a ten out of ten. It is a good and easy-to-use product with efficient scalability.


    Harish-Singh

A flexible and scalable solution that is easy to implement and very easy to understand

  • September 22, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution to restrict uploading over public sites. We control the users’ actions through DLP. Only users who have access can upload files. We manage multiple policies.

What is most valuable?

The policies are very easy to implement. It's very easy to understand. We have the option to assign time limits to the access we provide. For example, we can implement a policy for one year for a particular user. Once it expires, we can disable it.

What needs improvement?

We have some limitations while checking logs. The product must allow users to check logs for an entire year in the local console. Currently, we can check logs only for the previous three to four months.

Forcepoint provides multiple services separately, but Zscaler does not provide separate DLP. It will be good if Zscaler provides the DLP module separately.

For how long have I used the solution?

I have been using the solution for the last two years.

What do I think about the stability of the solution?

I rate the tool’s stability a ten out of ten.

What do I think about the scalability of the solution?

The tool is very scalable. I rate the scalability a ten out of ten. Approximately 5,200 people are using the solution in our organization.

Which solution did I use previously and why did I switch?

We are also using Forcepoint.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

The product is a little more expensive than other tools.

What other advice do I have?

We do not face any challenges with the product. If we have any problems, the vendor helps us. The product is everywhere. Everyone is using it. It's very, very flexible. It provides a single solution for multiple modules like DLP, proxy, and firewall. Overall, I rate the tool a ten out of ten.


    Harish-Singh

Helps us authenticate our applications, providing a secure way to access the Internet from our work environment

  • September 22, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Zscaler Private Access to authenticate our applications, which provides a more secure way to access the Internet from our work environment. We have multiple policies for different types of users. When new users join the company, they authenticate the VPA application to access the Internet. We use SSL bypass policies, tenant restrictions policies, and Microsoft tenant cloud application policies. We also use File Type Control Policy for all categories of files, and our traffic goes to the WAPAC file and the application. We are using services as per the requirements of our clients.

What is most valuable?

The most valuable features are the File Type Control and SSL bypass policies. We have multiple options, such as very flexible policies and modules in Zscaler. We will define them based on our requirements and the active Internet. We also have geolocation users. For example, a user from Singapore moves to Dubai. When the user tries to access the Internet, Zscaler automatically detects the geolocation and drives our traffic to the other channel. There is no issue here.

When using a Blue Coat, we have some problems. Sometimes, some of our users have some issues, but once we update the agent, the traffic goes to the current geolocation without any problems, and they can access it. Sometimes, we have some URL categories blocked in our environment, but HPE sometimes removes the block. We request that the vendor to remove the block from the correct URL category. They provide a suitable solution based on the findings.

What needs improvement?

There is some issue while accessing the portal. It takes too long. It will take longer if I am on the URL Cloud App category and switch to other tabs.

For how long have I used the solution?

I have been using Zscaler Private Access for five years.

What do I think about the stability of the solution?

If something happens, they have integration and they send notifications. I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

If I need to switch the policy to another task, the solution takes time. I rate the solution’s scalability a nine out of ten.

Which solution did I use previously and why did I switch?

Compared to other proxies, such as Glook and IronPort, Zscaler Private Access is very easy to handle.

How was the initial setup?

The initial setup is easy. You need to configure the proxy tool for the network configuration. They can forward multiple services based on the client's requirements. If we need to use the VPA, we need to authenticate. It takes one day to implement the solution, but for smooth running, it takes around a month because of timely revision.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

What other advice do I have?

The categorization issue is dependent on the end user. For example, if I am trying to access a categorized URL but need to access it for work, I should be able to request a change to the categorization. Forcepoint can change the categorization itself, or the client team can do it for me. This is enough to change the categorization to meet the requirements. Overall, I rate the solution a ten out of ten.


    DR. Ovidio MAIURI

User-friendly implementation, responsive support, and handles intricate enterprise environments

  • May 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

Zscaler Private Access empowers organizations to grant access to internal applications and services while maintaining the utmost security for their networks.

How has it helped my organization?

Zscaler Private Access benefits organizations by providing them with security for their networks.

What is most valuable?

The user interface of Zscaler Private Access is excellent. With proper knowledge and expertise, one can efficiently handle intricate enterprise environments without feeling overwhelmed. This leads to exceptional productivity for managed service providers. The user experience is remarkably streamlined, enabling the management of even the most complex enterprise setups without any excessive complications.

What needs improvement?

To enhance their offering, it is advisable for them to focus on strengthening the foundation of their architecture. Additionally, they should consider integrating a broader range of services that go beyond what managed service providers typically offer independently.

For how long have I used the solution?

I have been using Zscaler Private Access for approximately four years.

What do I think about the stability of the solution?

I rate the stability of Zscaler Private Access a ten out of ten.

What do I think about the scalability of the solution?

The scalability of Zscaler Private Access is truly remarkable. It never poses any issues in terms of scalability, thanks to its substantial investment in hardware and the robustness of its networks. This holds true not only for Zscaler but also for their closest competitors, such as Netskope. These companies have made significant financial commitments to ensure exceptional network performance and data gateways. The interfaces are highly functional, and all optimization measures are in place. Consequently, they can effortlessly handle a large number of clients at maximum speed without any performance concerns. It's important to note that when discussing network access solutions, such as Zscaler Private Access, there is always a trade-off between performance and security. However, new advancements in the industry have given rise to a new generation of solutions that include zero-trust management, segmentation management, data loss prevention, and advanced attack prevention capabilities all in one package. It's crucial to stay aware of these developments since the technology landscape evolves rapidly, especially in the realm of cloud computing, where progress is even more accelerated.

My clients are all sizes that are using this solution.

I rate the scalability of Zscaler Private Access a ten out of ten.

How are customer service and support?

The support is amazing. The marketing, sales, and technical support are highly responsive.

I rate the support from Zscaler Private Access a ten out of ten

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used other solutions in the past, such as Cato Networks.

How was the initial setup?

The initial setup of Zscaler Private Access is simple. The process is easy for all companies and the interface is easy to manage.

The process simply involves configuring IP addresses, and that's all there is to it. The tool automatically generates an inventory of everything it finds on a specific network. The UI is highly intuitive and easily accessible. The software solution excels in terms of interface and user experience, as they adhere to a similar standard of simplicity. Overall, the implementation is user-friendly.

I rate the initial setup of Zscaler Private Access an eight out of ten.

It would take a touch of magic that would set it apart. When it comes to mainstream solutions, reaching a rating of eight is quite commendable. However, there are dedicated solutions specifically designed for managed service providers that truly excel and can be considered the top ten in their field. These solutions are primarily focused on catering to the needs of managed service providers rather than the enterprise environment. To reach a ten out of ten, the solution has to be completely customizable to the needs of a specific sector.

What about the implementation team?

We can do the implementation of the dilution. it is important to have assistance to deploy the solution correctly.

What's my experience with pricing, setup cost, and licensing?

In terms of market positioning, I would describe Zscaler Private Access as offering optimal pricing. Based on our experience, Cato Networks tends to be slightly more expensive.

Zscaler Private Access integrates various tools that, if obtained from another technology provider, would need to be purchased separately. This includes features, such as data loss prevention and reception technologies, which are seamlessly integrated into their platform.

I would rate the price of Zscaler Private Access a ten out of ten.

Which other solutions did I evaluate?

I have evaluated other solutions.

What other advice do I have?

Zscaler Private Access is an exceptionally professional company that I strongly endorse. However, if your organization has a large field force or relies heavily on sales or geographically dispersed teams, it may be worth exploring alternative solutions.

While easy-to-deploy and user-friendly solutions may appear promising on paper, the true success of any digital transformation project lies in the choice of a competent managed service provider. It is essential to select a solution that works hand in hand with a capable managed service provider. If the managed service provider is excellent but the solution itself is subpar, it will impede progress. Similarly, even if the solution is exceptional, inadequate management will hinder optimal performance. Therefore, it is crucial to take a holistic approach in selecting the best possible solution and compare them side by side, alongside the expertise and approachability of the managed service provider. By deploying both solutions, such as Cato Network or Zscaler Private Access, and carefully observing their performance with small tasks, you can quickly identify the differences, especially in terms of speed and performance. These factors can vary significantly based on the nature and volume of your data.

Our clients prioritize five key objectives when it comes to their systems: security, compliance, performance, cost optimization, and operational continuity. These criteria are crucial for their operations. However, achieving compliance, especially in specific sectors like oil and gas or telecommunications, goes beyond relying solely on the tool itself. Compliance is achieved through proper operational practices and procedures, which is why clients rely on the expertise of managed service providers. While the tool may have certifications and guarantees related to data residency and longevity, it is ultimately the way an organization operates its infrastructure, solutions, and systems that determine compliance and security. It is important to continuously work on and test these aspects rather than treating them as something that can be simply purchased. Security and compliance require ongoing effort and attention on a daily basis.

I rate Zscaler Private Access an eight out of ten.

Zscaler Private Access is a solution that delivers on its promises and can be relied upon with great dependability. It stands out as an enterprise-grade solution, which is not the case for all options available in the market. While there may be less expensive alternatives, they can often be more fragile in terms of reliability. Zscaler ensures higher availability and offers dependable solutions, making it an ideal choice for businesses that heavily rely on software and cloud services. With Zscaler in place, you can rest assured that your business will be well protected, even in the face of new waves of ransomware attacks, privacy concerns, and malware threats that emerge every couple of months. Their proactive teams actively monitor network traffic and can promptly address any issues detected in one client, sharing the knowledge and best practices to prevent similar issues from impacting other clients. This advantage comes from having a dedicated professional team that seamlessly integrates the work of endpoint protection, active network monitoring, and protection. As a result, Zscaler's zero-trust network access solutions complement and enhance the layered defense system that every company should have in place.


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