Zscaler Zero Trust Platform

I work with Zscaler Zero Trust Exchange Platform  as a user. We are an HCM company, and we wanted to utilize it as a user because it is our own product company. We have been developing the customer product because the HCM product is focusing on workforce management and payroll. We have been trying to use it as a user itself, not for deployment for different companies.

If we speak about the use cases for Zscaler Zero Trust Exchange Platform , I can use the product for various purposes, not just one. There are multiple use cases because it is basically the HCM product. We have a huge database of customers, and it has a different case-to-case basis. Our model for deployment was huge with multiple use cases. In this case, it is very difficult for me to specify or identify one particular use case. I just log in with SSO  and make sure that Zscaler Zero Trust Exchange Platform is able to protect it appropriately. It is not one use case; it is multiple business models we have deployed.

The benefit is the accessibility. When we were using Cisco, especially when we were focusing on VPN, we had multiple issues. Even with the login, we also had an issue. Since we started using Zscaler Zero Trust Exchange Platform, it has auto-configuration, and wherever we have deployed the auto-configuration, we have not encountered any problem. The company is not looking for any specific change or transition from Zscaler Zero Trust Exchange Platform to a different product. Even during deployment, the referral responses were quite appropriate. That is the reason why we have a preference, and I still rate it as good to go.

The deployment is already progressing. We completed deployment last month.

Zscaler Zero Trust Exchange Platform probably needs to be more efficient because scanning takes a lot of time. Some vulnerabilities create issues, and when we wanted to identify the source of the vulnerabilities, specifically focusing on mobile ID and related areas, it was unable to provide assistance. However, according to discussions with Zscaler Zero Trust Exchange Platform, they said that by the end of mid-2026, they are exploring these features, and probably those features can be incorporated or embedded into this particular system. That is the only major negative point.

In terms of responses, Zscaler Zero Trust Exchange Platform is good. In terms of controlling vulnerability, it is good. The only cons I have noticed is that it is a bit slower, and sometimes it is unable to identify the source. These are the key areas for improvement.

We started somewhere in March 2025, and it is going to be a year in March.

Zscaler Zero Trust Exchange Platform is very stable. I am using it on my PC, and I do not see any issues coming to me for the past one year. I have never seen any issues.

Zscaler Zero Trust Exchange Platform is scalable. The only limitation I was mentioning is that it was unable to identify the sources of vulnerability, which they are going to embed by the mid of this year. That is what the promise they have made in their plan. After that, it is scalable.

Zscaler Zero Trust Exchange Platform support is good. We have managed to find 24/7 support region-wise. We have North America, we have Asia Pacific region, Japan, China, New Zealand, and Australia. We managed to identify the 24/7 support. They have provided the numbers and contact supports, and it is almost immediate. I would rate support from Zscaler Zero Trust Exchange Platform from zero to ten points, with ten being the best. I can say seven to eight.

I have been working with Cisco XDR  and Cisco Secure Access . We were using Cisco XDR  and Cisco as an endpoint security, especially on VPN. Recently, we have moved from Cisco, and we have gone to Zscaler Zero Trust Exchange Platform. Currently, we are using Zscaler Zero Trust Exchange Platform. Cisco was decommissioned in late 2024, and early 2025, we moved to Zscaler Zero Trust Exchange Platform.

I used Trend Micro sometime in 2022. We were using CrowdStrike until 2024. We replaced it with Prisma. The reason we made the replacement from Prisma to Wiz  is because of the cost. I can tell that it is a saving of about half a million dollars a year.

Zscaler Zero Trust Exchange Platform is very easy to deploy with no complication. We did our implementation in-house. We have our own team and our own security team, and it was being assisted by Zscaler Zero Trust Exchange Platform directly. We did not engage any vendor.

We did our implementation in-house. We have our own team and our own security team, and it was being assisted by Zscaler Zero Trust Exchange Platform directly. We did not engage any vendor.

I see return on investment here. When I see that I am trying to cut costs, for example, even when replacing Prisma, we have managed to save about over half a million dollars a year. I can see some of our own products where Zscaler Zero Trust Exchange Platform has been deployed, and I can say over 50,000 US dollars I am able to save a month as compared to the other products. Definitely I will consider this as ROI.

Zscaler Zero Trust Exchange Platform is much, much cheaper when comparing price.

I have been working with Cisco XDR  and Cisco Secure Access . We were using Cisco XDR  and Cisco as an endpoint security, especially on VPN. Recently, we have moved from Cisco, and we have gone to Zscaler Zero Trust Exchange Platform. Currently, we are using Zscaler Zero Trust Exchange Platform. Cisco was decommissioned in late 2024, and early 2025, we moved to Zscaler Zero Trust Exchange Platform.

I used Trend Micro sometime in 2022. We were using CrowdStrike until 2024. We replaced it with Prisma. The reason we made the replacement from Prisma to Wiz  is because of the cost. I can tell that it is a saving of about half a million dollars a year.

Zscaler Zero Trust Exchange Platform's SSL Inspection feature helps to improve security. The threat intelligence capability is true and important. When we are scanning all our applications, especially focusing on application security, we are using the product Invicti . While we are doing vulnerability management prior to Zscaler Zero Trust Exchange Platform and this SSL Inspection feature, subsequently what we have noticed is that the vulnerabilities, especially the security bugs that were coming prior to Zscaler Zero Trust Exchange Platform, were about 20,000 to 22,000. Subsequently, after this, there is a huge reduction. It has come down more than 40 percent. That is definitely an advantage over the previous product.

It helps for the remote workforce. Ours is 100 percent remote. All the accesses have definitely improved because we are also using an SSO  platform. Subsequently, what we have been noticing with this feature is the security. My job is to ensure that security is scanned from across the cloud region, across application security, and across on-premises. With this deployment, I have seen the security being in absolute control. We have not seen any incident being reported for the past one year.

We are not getting into too many details internally for metrics, except for the scanning and the results that we have been monitoring. I would rate this review eight out of ten.

Our main use case for Zscaler Zero Trust Exchange Platform  is our information security risk management.

I would say we have excellent account management, smooth marketplace engagement, and processing in how my team or organization uses Zscaler Zero Trust Exchange Platform , even from a procurement or high-level perspective.

From a cost perspective, I would say fair market value, and then from an efficiency perspective, I notice a very good user experience, which is easy to use with Zscaler Zero Trust Exchange Platform.

When I say very good user experience, I have received feedback from my internal stakeholders that makes it easy to use, just very simple and intuitive.

I believe Zscaler Zero Trust Exchange Platform can be improved, but I have no specific feedback based on my procurement experience. There is nothing I would change at this time regarding needed improvements.

I have actually not known how long I have been using Zscaler Zero Trust Exchange Platform. I did a renewal in mid-year.

I rate it a seven because I am still working through some kinks from a performance and a support perspective.

I cannot comment on the best features Zscaler Zero Trust Exchange Platform offers, as I am in procurement.

All three features—secure remote access, user authentication, and data protection—stand out to me from my experience in procurement. I advise others looking into using Zscaler Zero Trust Exchange Platform to give it a try. I provided this review with an overall rating of seven.

In terms of our main use cases, the Zscaler Zero Trust Exchange Platform  was typically introduced to replace our traditional VPN methods, and Zscaler Internet Access  was used for secure internet access for all users.

The platform offers advanced threat protection features and embedded AI/ML capabilities, making it more proactive in blocking threats. We can create different types of controls such as access controls, file type controls, and cloud app controls to manage user access.

The solution is beneficial for remote work environments by providing extra security features that VDI  cannot provide.

Data loss prevention features are available, particularly network data loss prevention. We can create various regex and other rules in Zscaler DLP .

The platform saves workforce hours and integrates with various tools and technologies, which has increased our security posture. We can integrate with SIEM , our AV platform, XDR , and EDR.

There are connection errors sometimes when users move from one location to another location, which can cause latency issues.

Regarding the initial setup and deployment, there should be an export option from older tools to the Zscaler Zero Trust Exchange Platform. This export function would eliminate the need to start from basics. Some rules should be exportable and directly importable to the platform. Additionally, more automation efforts could be included.

I have been working with the Zscaler Zero Trust Exchange Platform for more than four years.

The implementation process is moderate but overall manageable.

Netskope  is a similar tool to the Zscaler Zero Trust Exchange Platform. Both are similar tools, but the Zscaler Zero Trust Exchange Platform proved to be better. The Zscaler Zero Trust Exchange Platform has global coverage and low latency regarding support, and it provides a robust Zero Trust architecture. Netskope  provides flexible pricing and has granular visibility, and it surpasses the Zscaler Zero Trust Exchange Platform in cloud security capabilities.

The implementation takes approximately six months to complete.

The platform is cost-effective regarding overall benefits. We don't have to purchase many components such as load balancers and proxy servers that were necessary in traditional setups. Being a cloud platform, many aspects are managed by the cloud, making it more beneficial.

The Zscaler Zero Trust Exchange Platform is the industry's first zero-trust SaaS built on an AI platform. The platform deserves a rating of 9 out of 10 due to its extensive features and ease of administration.

We are not resellers. We are utilizing it. We come from consulting firms, providing it to customers along with services, operational support, implementation support, and more. It involves various users in our organization.

I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly.

It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.

There is not much room for improvement. We are users and operational engineers, so we might not have the insight that solution providers have when they compare different solutions. They might be able to identify if something is missing with Zscaler.

I have been using it for three years now.

I would rate its stability as a ten out of ten. It is very high, and it is good.

It is instant and very flexible according to requirements.

Customer service is good, you could say. I would rate it a nine out of ten. Sometimes, support takes time since the solution has some bugs that need fixing.

We did not evaluate other options before choosing Zscaler. It was proposed, and we used it.

The initial setup is easy and user-friendly, engineer-friendly, and environment-friendly.

There is nothing announced. It is a third-party issue.

The ROI is good.

We did not evaluate other options; this was proposed, and we used it.

I recommend the solution. It's amazing. I would rate it a nine out of ten.

We primarily use Zscaler SASE  as a web filter to have secure internet connectivity for all our endpoints, users, and branch offices. The agent installed on all endpoints controls individual internet access, ensuring that only approved sites and applications are available for end users. It also blocks access to any website identified as a threat or security-compromised. Additionally, it is used to enable zero trust network configuration, allowing users from their homes to connect to Zscaler Zero Trust network using Zscaler private access component.

Zscaler has positively impacted our organization by providing a seamless configuration for remote access needs. Our employees are satisfied with the accessibility, as it eliminates the need for a VPN, allowing users to access required resources from anywhere seamlessly. This enhances user experience significantly.

The most valuable features of Zscaler SASE  include web filtering, application control, and the private access configuration. The private access configuration is particularly valuable as it allows user-based access control, limiting access to only what is needed for specific users and applications.

The connectivity monitoring part should be included in the core license without any extra charges. As a user, I should be able to see how seamlessly end users are connecting, but currently, this feature is an add-on that requires an additional license fee.

I have been working with Zscaler SASE  for approximately over a year now.

The stability of Zscaler SASE  has been rated an eight out of ten. There have been issues with some of the edge networks where users were unable to access the internet, which is why it's not rated higher.

The scalability of Zscaler SASE is rated a ten. As an agile cloud solution, it is easily scalable by adding licenses. However, since we are not a company that frequently adds a lot of users, scalability is not a primary concern for us at this point.

Customer service and support have been excellent. We typically raise a call via email or using a portal, and the support we receive is very seamless and timely within the SLA. They have been very supportive and provided the necessary solutions and clarifications.

Before Zscaler, we evaluated other solutions such as Netskope . We chose Zscaler due to its stability and the product roadmap, which were far better.

The initial setup was somewhat complex due to the need to review and tweak the network configuration, particularly for legacy networks. However, these challenges were resolved through collaboration with multiple vendors and internal teams.

For deployment, vendor support included two or three resources. Internally, we had one person handle the deployment via Microsoft Intune , and additional internal team members assisted with testing and rolling out to around 2,300 users. In total, there were three people from the vendor and three from our side, although the internal resources were not dedicated full-time.

The pricing of Zscaler SASE is quite high, rated at nine out of ten.

We considered Netskope  before deciding on Zscaler.

I'd rate the solution nine out of ten.