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Powerful but expensive in the long term
What do you like best about the product?
Powerful capabilities that often needed a consultant to write code to utilize it.
What do you dislike about the product?
They made us pay everytime that we needed configuration or code change that was triggered by an upgrade.
What problems is the product solving and how is that benefiting you?
It had a great AI engine that surfaced the most relevent content.
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Super Configurable advanced site Search and More
What do you like best about the product?
Ability to control and tune the search
Ability to index multiple sources and present results in different ways
Easy to use interface
Vast analytics that can be shared through Snowflake
Support and Success management teams are really good along with very deep catalog of training and documentation
Ability to index multiple sources and present results in different ways
Easy to use interface
Vast analytics that can be shared through Snowflake
Support and Success management teams are really good along with very deep catalog of training and documentation
What do you dislike about the product?
Some tunining and configuration is somewhat complicated
What problems is the product solving and how is that benefiting you?
Our company has lots of content added by several different users and being able to organize this for our users is the primary use case
Ability to configure search by use case and tune at the pipeline level allows us to focus specfic searches across all of our 60+ websites
Machine Learning does reduce the requirement to fine tune the search to a good degree
Lots of OOTB features
Ability to configure search by use case and tune at the pipeline level allows us to focus specfic searches across all of our 60+ websites
Machine Learning does reduce the requirement to fine tune the search to a good degree
Lots of OOTB features
Good experience with Coveo
What do you like best about the product?
Ability to search across sources, integration with salesforce, quick answer to support questions.
What do you dislike about the product?
Difficulty in extracting data to measure success
What problems is the product solving and how is that benefiting you?
Customer support knowledge
Enterprise Level Search Software
What do you like best about the product?
Coveo is a great, clean, and fairly straightforward enterprise-level search system for your web applications/website. If you have complex search needs, it provides a CMS-independent composable solution. They have fantastic support and documentation. It is a fairly easy system to learn and modify.
What do you dislike about the product?
Coveo is definitely an enterprise "Cadillac" search solution for your website. Unless you have complex search requirements for your visitors [i.e. large ecommerce store] or a large Fortune 500 type company, this may be a system that is more than you need. Like all martech investments, you also need the human-power invested in using and improving the system for your company. Without the headcount, again, you're buying more than you need.
What problems is the product solving and how is that benefiting you?
Coveo runs our search filtering and specific results on our enterprise website. We have multiple different channels of search [i.e. blog/insight content search results, global website search results, professional look-ups, etc.] and it integrates well into our system.
Best Search Service Provider for Support and Marketing
What do you like best about the product?
Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging.
But here's the icing on the cake: Coveo's Senior Customer Success Manager, Maria. She's an email away, always ready to answer our questions with a friendly touch. Maria's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Maria and Coveo together make a winning team!
But here's the icing on the cake: Coveo's Senior Customer Success Manager, Maria. She's an email away, always ready to answer our questions with a friendly touch. Maria's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Maria and Coveo together make a winning team!
What do you dislike about the product?
Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features.
What problems is the product solving and how is that benefiting you?
Coveo plays a vital role in trimming down the time our agents invest in searching for solutions to address customer issues. Moreover, it aids us in pinpointing which articles should be our next focus and which videos can have a more significant influence on our customers. This all adds up to a smoother customer service experience and more effective content creation.
Efficient and Powerful: Coveo Search Engine Delivers Top-Notch Results
What do you like best about the product?
There are many features that I like about Coveo,
Out-of-box support for crawling web pages from multiple sources (Web, Sitemap, RSS, Database, Push API).
Each source can be configured with different crawl frequencies.
Multiple Connectors (confluence, email clients, file storage, jira, onedrive, salesforce, slack, twitter, AWS S3 and many more)
Supports Secure Search
Machine Learning Models - Query Suggestions, Automatic Relevancy Tuning, Content Recommendations
Advanced Query Expressions (query with "and", "+", "-") - Searching a Phrase
Loaded with features like: Query expansion(Thesaurus), Fuzzy search, Query correction
Custom Result Ranking - supports wide range of expressions
Applied ranking for relevancy tuning in Enterprise Search - Search Result Ranking and Relevance Score
Featured Results (promoting particular document based on query/conditions)
Provides JavaScript search interface in conjunction with REST API
Wide range of analytics & reporting
Very good documentation and active support
Out-of-box support for crawling web pages from multiple sources (Web, Sitemap, RSS, Database, Push API).
Each source can be configured with different crawl frequencies.
Multiple Connectors (confluence, email clients, file storage, jira, onedrive, salesforce, slack, twitter, AWS S3 and many more)
Supports Secure Search
Machine Learning Models - Query Suggestions, Automatic Relevancy Tuning, Content Recommendations
Advanced Query Expressions (query with "and", "+", "-") - Searching a Phrase
Loaded with features like: Query expansion(Thesaurus), Fuzzy search, Query correction
Custom Result Ranking - supports wide range of expressions
Applied ranking for relevancy tuning in Enterprise Search - Search Result Ranking and Relevance Score
Featured Results (promoting particular document based on query/conditions)
Provides JavaScript search interface in conjunction with REST API
Wide range of analytics & reporting
Very good documentation and active support
What do you dislike about the product?
I think the Semantic Search is missing in Coveo, there are ML models and many things to achieve something similar. But a straight forward semantic search which I would love to see in near future.
What problems is the product solving and how is that benefiting you?
Coveo is really solving our requirment with its wide range of configurations, like feature results, search result ranking, triggers, stop words.
The Security Identity and Targeting(context) feature, which we use most is really solving a lot of our problems.
The Security Identity and Targeting(context) feature, which we use most is really solving a lot of our problems.
Best in class and unmatched for service
What do you like best about the product?
The product is complex, but their service is bar-none the best I've ever received. They help without making me feel like a moron for missing something basic or well documented. I know I've asked some eye-roll questions and everybody I've worked with is responsive and courteous.
What do you dislike about the product?
This isn't a turnkey product, as each implementation will be totally customized to your environment and needs. That said, expect intelligent, thoughtful support that will ask the right questions to guide you.
What problems is the product solving and how is that benefiting you?
We're working toward diverting customers by providing them an intelligent direction toward our knowledge base. The search is working well; I expect great things from more customization.
Best tool to manage your data for search
What do you like best about the product?
Best thing is flixibility of the tool you can apply any type of rule to our pipeline that really help to filter the data.
What do you dislike about the product?
Slowness is the major concern at coveo .
What problems is the product solving and how is that benefiting you?
It provides user friendly way to write your rules on different pipelines so non technical user also write there ownrules whatever they needed
Excellent Partners in Site Search & AI
What do you like best about the product?
We have seen enormous value since implementing Coveo. Their products and offerings are highly competitive in the industry and flexible to meet our specific business needs. They offer a lot of additional support resources and trainings on up-and-coming technologies in their roadmap, which is exciting and help us plan where we want to go next in our digital relevancy journey. Seems like Coveo is always leading the way with cutting edge and emerging capabilities. Moreso, the transparency and guidance they offer is unrivaled with other vendors; everyone we've worked with at Coveo is responsive, friendly, and knowledgable and they really help us understand where we're tracking well and where we can & should focus efforts moving forward. We really appreciate and value our Coveo partnership!
What do you dislike about the product?
We would like to see more robust issue notifications to proactively manage any issues with our feeds and indexes. The reporting capabilities from Coveo are excellent but not always aligned with our internal process and terminology (e.g., what we call a 'document' or 'product' is different from default Coveo reports), which can sometimes cause confusion. This likely stems from differences in B2C vs. B2B.
What problems is the product solving and how is that benefiting you?
Coveo is helping us leverage our search usage data and boost the relevancy to our end users over time. The search experience continously improves without us having to dedicate time and resources into development. Likewise, Coveo helps us manage our complext portfolio of serving many diverse markets / industries.
Coveo Unified search
What do you like best about the product?
Ability to customise as per your requirement is available
most of the connectors/plugins/Crawlers are available out of the box
Coveo Provided JS UI makes it easy to turn on or off features
most of the connectors/plugins/Crawlers are available out of the box
Coveo Provided JS UI makes it easy to turn on or off features
What do you dislike about the product?
Some of the features are easy to use if you are using Coveo JS UI
Integration with Chatbot is not great
There is a learning curve to get most out of your solution
Integration with Chatbot is not great
There is a learning curve to get most out of your solution
What problems is the product solving and how is that benefiting you?
Unified search since our content is spread across mulitple platform coveo help us bring all the results in one box
also we can provide similar search experience across different platform
also we can provide similar search experience across different platform
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