Document360

What do you like best about the product?

The fact is that it’s a very user-friendly platform.

What do you dislike about the product?

At this point, I don’t really have anything I dislike about it.

What problems is the product solving and how is that benefiting you?

From a technical writer’s perspective, I think Document360 does a great job as a central place to store documentation, where every team member can access it and easily find and update whatever they need.

What do you like best about the product?

The easiness to add and edit any guidance and videos

What do you dislike about the product?

No dislikes more just learning how to track information being asked to properly create SOP's on it

What problems is the product solving and how is that benefiting you?

Able to create videos and screen captures within the platform to eliminate using multiple platforms

What do you like best about the product?

The AI chatbot has become one of the most useful ways for people to access our documentation. Instead of searching through multiple articles to piece together an answer, users can ask a question in their own words and receive a response that's based on our knowledge base.

What stands out is how relevant the answers are. Since the chatbot references our documentation, the responses stay aligned with the information we've published, making them much more reliable for both customers and internal teams.

We've also seen a positive impact on support. Many routine questions are answered through the chatbot, allowing users to resolve issues on their own while giving our support team more time to focus on complex requests. It's made our documentation more accessible without changing the way we create or manage our content.

What do you dislike about the product?

For teams new to documentation platforms, there can be a short adjustment period before everyone becomes comfortable with the available features.

What problems is the product solving and how is that benefiting you?

The combination of AI and structured documentation has made knowledge much easier to discover and reuse across teams.

What do you like best about the product?

It's intuitive but gives enough tools to the user to manage and create knowledge bases.

What do you dislike about the product?

Sometimes there are random bugs that do not impact general operativity

What problems is the product solving and how is that benefiting you?

Manage a large knowledge base for SaaS company with multiple reader groups and differnt levels of reader visibility in the same workspace.

What do you like best about the product?

I loooove it's intuitive user interface, powerful search functionality, and simple version control.

What do you dislike about the product?

It still has limited mobile optimization, would be nice to see them improve that area.

What problems is the product solving and how is that benefiting you?

Document360 fixes tech writers' headaches from dealing with messy, old files by giving tech writing teams one clear spot to write, arrange, and update all their docs.

What do you like best about the product?

The AI Glossary Generator solved a problem we didn't realize was affecting the overall quality of our documentation. Technical terms often ended up being explained differently depending on who wrote the article, which created small inconsistencies throughout the knowledge base.
With the glossary generated automatically, every important term now has a single reference point. That has made it easier for writers to stay consistent and for readers to understand product-specific terminology without jumping between articles or making assumptions.
I also found it useful when onboarding new team members. Instead of asking where a term is defined or how it should be described, they can refer to the glossary and follow the same terminology from day one. It's a simple capability, but it has noticeably improved the clarity and consistency of our documentation.

What do you dislike about the product?

Some areas of the interface can feel overwhelming during the first few days because there are so many capabilities available. After using the platform regularly, it becomes much more intuitive.

What problems is the product solving and how is that benefiting you?

It reduced the time our teams spend searching for information, improved documentation consistency, and helped new team members become productive much faster

What do you like best about the product?

I love the ease with which it helps me organize my information architecture.

What do you dislike about the product?

I wish the interface were more user-friendly.

What problems is the product solving and how is that benefiting you?

Access to documentation that usually gets buried

What do you like best about the product?

The breadth and depth of the analytics is amazing. Almost anything that I could imagine wanting to know, it does. Information is presented in both graphs and tables.

What do you dislike about the product?

I would have to ponder that for a while to come up with anything. Document360 really does it all.

What problems is the product solving and how is that benefiting you?

Technical writers and businesses often struggle to prove the ROI of documentation. Document360 helps with that a lot and helps produce better documentation with intuitive, helpful tools right where you need them.

What do you like best about the product?

We have a requirement to create user manual documentation for online customer support, and Document360 was suiting as the right product for us

What do you dislike about the product?

Integration with third party bridging softwares, is now better with wide range of integration. The long waiting MCP is live now.

What problems is the product solving and how is that benefiting you?

Document360 addresses few of our needsd including private vs pucblic publishing of documentation. Streamlined internal process ot access save and organise date in a timely manner. AI search is the key feature used widely.

What do you like best about the product?

I wasn't sure how often we'd use the Text to Audio feature at first, but it has turned out to be more useful than I expected. There are plenty of situations where listening to an article is simply more convenient than reading it, especially when traveling between meetings or working on other tasks.

The audio is clear enough to follow along with technical content, so users have another way to consume documentation without changing the content itself. It's also helpful for longert artcles that would otherwise require sitting down and reading everything from start to finish.

For us, it has increased the value of the documentation we've already created by giving people the flexibility to choose how they consume information. It's a simple feature. but one that has noticeably improved the overall documentation experience.

What do you dislike about the product?

With so many capabilities available, it's easy to miss features that could be useful. Better feature discovery within the product would help users get value even faster

What problems is the product solving and how is that benefiting you?

We've been able to maintain a cleaner knowledge base while publishing documentation more frequently without increasing effort.