Sold by: Document360
Document360 is an online AI powered knowledge base platform to host and create documentation for customers and teams. Self-service platform to build, share and manage knowledge base, product documentation, manuals, SOPs, Wikis and more.
Overview
Document360 is a comprehensive Knowledge management platform that empowers you to create, manage, and scale self-service knowledge bases with built-in intelligence. Beyond robust documentation tools, it offers advanced AI capabilities like assisted Article generation, SEO metadata, tagging, intelligent search, and an AI-powered chatbot for real-time assistance.
You can also connect with support tools for a seamless customer journey, enable single sign-on (SSO) for secure access, collect Feedback directly from readers, and track engagement with powerful analytics.
Document360 is designed to help teams deliver clear, accessible, and data-driven knowledge experiences whether for customers or internal users.
Highlights
- Upload a feature, product walkthrough, or any other video and let Eddy AI take it from there. It will transcribe, extract insights, insert relevant screenshots, embed media, and even optimize for SEO with titles, tags, and meta descriptions.
- Upload a text file, a Word document, or even your .mp3 audio file, and Eddy AI will generate content supporting SEO best practices. You can scale content across products, languages, and teams while keeping your editorial standards intact.
- Give Eddy AI a prompt, and it will build a full-length article, pulling context from your existing knowledge or web-based sources. Formatting, tone, links, and even FAQs - Eddy AI will have it covered.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
User | Per user | $50,000.00 |
Dimensions summary
This listing bills on a single dimension: per user. You pay for each team account you add, so your cost scales with the number of editors, writers, and reviewers on the platform. There are no separate tiers or instance sizes here. Instead, your total depends on how many user seats you need. The vendor calibrates a quote around your setup, which can include factors like workspaces, languages, and security needs, but the Marketplace charge itself is measured per user.
Top-of-mind questions for buyers
A user is a team account: an editor, writer, or reviewer who logs in to create or manage content. Each such account counts as one billable user. Reader accounts, which grant login access to private knowledge bases, are separate and not the same as team accounts.
Cost scales directly with the number of team accounts. Each editor, writer, or reviewer you add is billed as one more user. The vendor notes other setup factors like workspaces, languages, and security needs shape the quote, but the Marketplace charge itself meters per user.
No. Features in the AI Premium Suite, such as screen capture, step-by-step guides, interactive demos, and video recording, are optional add-ons. The AI chatbot is also an add-on. These sit outside the per-user dimension, so they are not covered by the user seat charge alone.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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