What do you like best about the product?

UI/UX*
The modern Maximo Application Suite interface is cleaner and more web‑friendly than older Maximo versions, with better dashboards and navigation. Still, it can feel complex for new users due to the breadth of functionality and configuration options. It’s designed more for power users and technical teams than for casual, “click-and-go” users.

Integrations*
Integration is one of Maximo’s strengths. It offers robust, supports common enterprise integration patterns, and connects well with ERP, EAM, IoT platforms, and OT systems. However, achieving deeper or customized integrations typically requires skilled implementation partners or in‑house expertise.

Performance*
When properly sized and configured, performance is generally strong and scalable for large organizations with many assets and users. That said, complex configurations, heavy customizations, and large data volumes can impact responsiveness, so tuning and good architecture are important.

Pricing & ROI*
Licensing and implementation costs are high compared to lighter EAM/CMMS solutions, making it most suitable for medium‑to‑large enterprises. The ROI can be very attractive in asset‑intensive industries (utilities, manufacturing, oil & gas, transportation) thanks to improved reliability, reduced downtime, and optimized maintenance strategies, but this is contingent on a solid deployment and adoption strategy.

Support & Onboarding*
IBM and its partner ecosystem offer extensive documentation, training, and professional services. Onboarding is not trivial: organizations usually need structured rollout, change management, and formal training to fully exploit the suite. Ongoing support is generally good, but navigating IBM’s support structure can be complex for smaller teams.

AI & Intelligence*
The suite increasingly leverages AI for predictive maintenance, anomaly detection, and insights based on sensor and historical data (e.g., failure prediction, condition‑based maintenance, work prioritization). These capabilities are a major differentiator, but they rely heavily on data quality, integration with IoT/OT sources, and proper configuration.

Overall*
IBM Maximo Application Suite is a strong choice for large, asset‑intensive organizations seeking deep functionality, strong integrations and advanced AI‑driven maintenance capabilities. It is less suitable for companies that want a simple, low‑cost, plug‑and‑play maintenance system.

What do you dislike about the product?

When you want to configure and customize the program there are specialized skills required. There are still a lot of clicks necessary to do certain things, sometimes you have the feeling that this can be reduced. Network is also an issue, when the network is not working fast enough you will see a lot of loading circles.

What problems is the product solving and how is that benefiting you?

It is helping us manage the maintenance within the organization, with workorder/ po management and procurement orders.

What do you like best about the product?

Assets Module, ticketing system and reports

What do you dislike about the product?

Its DB, as it's not easy to generate custom reports

What problems is the product solving and how is that benefiting you?

Asset Management

What do you like best about the product?

I appreciate the in-depth capabilities of IBM Maximo Application Suite in asset management, especially around Maximo Manage. The containerized structure is great, allowing additional applications to be installed, and I like how app points can be repurposed for different types of licenses. The ability to scale based on business needs is beneficial as I can acquire additional licenses by adding app points as my company grows.

What do you dislike about the product?

I have uncertainty with migrating from TRIRIGA into IBM Maximo Application Suite. How will it work? What are the challenges? I'm not sure exactly what needs to be done and how long it will take. Will the functionality be like for like? I need an idea of the effort and timeline to migrate into IBM Maximo Application Suite. Maybe automated process to migrate my DB2 or Oracle database into IBM Maximo Application Suite would help.

What problems is the product solving and how is that benefiting you?

IBM Maximo Application Suite excels in asset management with in-depth capabilities in Maximo Manage. It's containerized, allowing additional applications to be installed and licenses to be repurposed. I can scale licensing as my company grows.

What do you like best about the product?

Cloud based platform, Watson X, Visual Inspection and Health

What do you dislike about the product?

OpenShift is challenging and full functionality may require extra add-ons or licenses

What problems is the product solving and how is that benefiting you?

Interested in predictive maintenance and AI. Hoping this helps with complex operations

What do you like best about the product?

I am fascinated by the environment it offers to users to configure and manage their assets. It also helps developers to easily solve issues and is a wonderful path of career for individuals to choose. The main attraction is being a versatile system.

What do you dislike about the product?

There is less documentation which users or developers find regarding issues to fix.

What problems is the product solving and how is that benefiting you?

It helps to attract customers and make them fascinated by the integration framework and many more things. Thus, it is a wonderful system to attract businesses around the globe.

What do you like best about the product?

I really like the modular deployment and cluster implementation of IBM Maximo Application Suite, which makes it easier to have a high availability environment. I appreciate how much Maximo covers different industries and the way it implements services that can be used by other modules, like using the AI module to enable applications to use WatsonX. The fact that Maximo runs in an OpenShift cluster by default makes it more reliable and high availability achievable, unlike TRIRIGA. Additionally, the way Maximo handles authentication improves services, such as using API keys to create integrations, which TRIRIGA doesn't currently have. The modularization on Maximo helps reduce overhead from unnecessary modules being loaded on the system. I also notice that MREF being a module in MAS is improving services available in MAS Manage, like the authentication process.

What do you dislike about the product?

We had several configuration issues until we were able to get IBM Maximo Application Suite running on our AWS instance. It would be good to improve the documentation around AWS Configuration requirements, or even better if the MAS deployment scripts could apply all the required configurations. A few issues that come to mind are the creation of shared drives and network permissions.

What problems is the product solving and how is that benefiting you?

IBM Maximo Application Suite simplifies processes and supports high availability with cluster implementation. It reduces overhead through modularization and improves authentication services, unlike TRIRIGA. Maximo helps clients use AI like WatsonX across modules, enhancing reliability and integration.

What do you like best about the product?

I like the standard asset management suite.

What do you dislike about the product?

The ApPoint management and user entitlement assignments.

What problems is the product solving and how is that benefiting you?

A standard solution globally

What do you like best about the product?

I appreciate that the interface feels modern and is easy to use across different devices. Having both asset management and monitoring in one place also saves me a lot of headaches and makes things much more straightforward.

What do you dislike about the product?

The downside is that getting it set up correctly can take months.

What problems is the product solving and how is that benefiting you?

It’s a very powerful and intelligent tool. It benefits me by extending the lifespan of equipment and ensuring that staff always have the correct information at hand.

What do you like best about the product?

I like that I can track all my assets in one application, which makes maintenance activities and planning very easy. The setup of IBM Maximo Application Suite was very easy, especially with the OpenShift environment and Ansible playbook. It's also great for managing work orders, purchase orders, goods receipt, and invoicing, including maintaining the complete asset management lifecycle.

What do you dislike about the product?

The IBM support is a bit slow. When we raise a case to IBM, it will take some time for them to respond to all our questions.

What problems is the product solving and how is that benefiting you?

I use IBM Maximo Application Suite for asset tracking, work orders, creating purchase orders, and maintaining assets, which saves time, reduces costs, and eliminates manual paperwork.

What do you like best about the product?

I like that features are reviewed and updated. I love the ease of entering POs, revising POs and canceling POs.

What do you dislike about the product?

I dislike that you can't cancel a PO that has services linked even though you unreceive the lines. You have force close the PO and create a new PR which is alot of work.

What problems is the product solving and how is that benefiting you?

Maximo helps us with issues we run into with asset management. It's easy to enter PRs and issue POs to our suppliers. Overall, it helps to streamline our buying process.

I love the fact that it's cloud-based and can be used anywhere without a VPN. It has built in audit and numerous safety features.