Our main use case for Zingly.ai is that it serves as a relationship manager for us with our clients and customers, and it helps us improve our customer centricity and visibility over the systems.
Customer journeys have been transformed and sales teams manage client relationships more effectively
What is our primary use case?
What is most valuable?
Zingly.ai helps us manage those relationships with our clients by ensuring that conversations are faster, with a 70% to 80% increase in the conversations. It gives us processing room and eliminates the context of loss. It is based on generational AI plus human, resulting in really great CSAT scores for us. Additionally, it is a transformation solution for our organization that provides revenue acceleration via AI onboarding, and it is a really good service for our organization.
We use Zingly.ai for AI orchestrated, multi-channel journeys, which convert leads better than manual outreach. This saves us a lot of time and money since we don't need to reach multiple people simultaneously and spend excessively on marketing. It streamlines customer acquisition, reducing customer acquisition costs by 70 to 80%. The onboarding and activation features provide personalized guidance that reduces the time to value for the accounting team. Furthermore, it identifies churn risks and delivery timelines securely within the financial services context. I particularly love the GenAI conversation engine, which facilitates context-aware chat across channels, enabling seamless human escalations and reducing manual efforts by 37%. Another favorite feature is the behavioral intelligence that provides real-time insights, helping us predict the best actions for customer personalization, based on machine learning. Lastly, I appreciate the multi-channel orchestration that works over web, mobile, email, SMS, and voice, offering a unified experience.
I also love the analytics and co-pilot part of Zingly.ai, which provides us with excellent ROI dashboards and AI agent assist tools. Zingly.ai has positively impacted our organization by significantly increasing the sales conversation capacity, raising it by 300%. This is a major achievement. Additionally, it has helped us decrease the account onboarding time by 72%, saving almost two million dollars from onboarding. Customer engagement volume has also increased, showing a 270% improvement compared to phone calls. The number of people involved in this project has also reduced due to the implementation of AI, resulting in savings on cost, time, and opportunity costs, as well as on customer acquisition costs. These are some really good metrics I have for Zingly.ai.
What needs improvement?
I feel that everything is all right as per our organization's requirements regarding Zingly.ai. However, something that could be improved is the learning curve; it could be more user-centric because it can be difficult for someone who is not from a technical background.
About eight months back, we introduced Zingly.ai to our sales team. As they are not from the technical team, they found it very difficult to understand due to their non-technical background. When we arranged knowledge transfer sessions for them, they struggled. However, we ensured that our technical personnel provided simple demos and guided them through how to use the platform. Apart from that, I don't feel that there is any problem; everything is all right.
For how long have I used the solution?
It has been almost two years since I have been using Zingly.ai.
What do I think about the stability of the solution?
Zingly.ai is a stable solution that does not show any glitches or lags while performing. Even in a scaled environment, I have not seen any stability issues.
What do I think about the scalability of the solution?
Zingly.ai is a stable solution that does not show any glitches or lags while performing. Even in a scaled environment, I have not seen any scalability issues.
How are customer service and support?
Customer support for Zingly.ai is really great. We spoke with their technical support team, and they resolved our query within 45 minutes, which was impressive. I give the customer support team a 10 out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use any other solution before Zingly.ai.
How was the initial setup?
It was not at all problematic to deploy Zingly.ai in our environment. It was straightforward and a good solution for our organization, and I feel that the initial deployment was really good and easy.
What about the implementation team?
The configuration process was also really good. Our technical team helped us configure Zingly.ai with the sources, and it worked well on our end.
Integration with other AWS services has been seamless. We have not faced any kind of challenges, bugs, or defects while using it, and it has been a really good solution for our team so far.
What was our ROI?
The $2 million save is the total amount we have saved in the last two years.
The 300% increase in sales conversation capacity is tracked through our sales funnels and the CRM simultaneously. We also have intuitive dashboards for sales tracking, which helps us see how things work. This is how I have measured that.
What's my experience with pricing, setup cost, and licensing?
The metering and billing experience has been really good for us since we got Zingly.ai from the AWS Marketplace. The prices and licensing were really transparent and on point; there were no hidden charges or surprises later on. The metering and billing experience has been a definite plus for us regarding Zingly.ai.
The setup cost and licensing of Zingly.ai were really good for us. It is not that much compared to other solutions, and we felt they provided a good solution at a very lower cost. As compared to other solutions, Zingly.ai offers the same value at half the price, which deserves a good five stars.
Which other solutions did I evaluate?
We evaluated Intercom, HubSpot, Go Customer, and other platforms before choosing Zingly.ai.
What other advice do I have?
Anyone who is looking for a really good and matured AI solution for their lifecycle marketing and also for sales-focused AI qualification, which is a good CRM native, should definitely consider Zingly.ai. The pricing is also really good compared to other solutions.
The reason I have given Zingly.ai a five out of five is due to the exceptionally good return on investment it has provided us. I feel that Zingly.ai has done the job perfectly for us, and we have not faced any major challenges or problems with them so far. The customer support and team are really good; they are always there for us when there is a problem. The upper management of Zingly.ai is very cooperative, and our conversations with them are really smooth. I have given this product a rating of 5 out of 5.
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