Sold by: Zingly.ai
GenAI + Data + Humans. Today's customers demand seamless, 24/7 service without the fear of lengthy traditional 1-800 and wait times, or frustration of dealing with yet another rigid chatbot. Built by industry insiders with a Fortune 100 financial services provider, Zingly is the new way to meet, onboard and build lasting relationships with your customers. Meet your customers where they are. Shatter the status quo by dismantling the age-old omnichannel myth, leveraging cutting edge GenAI and Zingly's innovative "rooms" technology to scale, modernize service operations, and make every interaction valuable. It's faster, cheaper, more secure, and friendlier than today's conversational-ai chatbots and 1800-calls. Eliminate friction and speed-up high engagement workflows like 401k rollovers, loan processing, customer acquisition & onboarding, and more. Innovate without disruption with a modern no-code-low-code platform that seamlessly integrates to your tech-stack.
4.5
Overview
Think outside of the 1-800 / hold-music / chat / omni-channel box. The future of customer experience is collaborative. The world is changing, and your customers are changing with it. Customers want to talk to you - so make your customer the hero and give power to your sales and service teams. That's why Zingly is here - the new way to connect with your customers. Today's customers demand seamless, 24/7 service without the fear of lengthy traditional calling and wait times, or the frustration of dealing with yet another rigid workflow-driven chatbot, or by a cold webform. Built by industry insiders in collaboration with a Fortune 100 financial services provider as design partner, Zingly Relationship-AI™ is the new way to meet, onboard and build lasting relationships with your customers. Your business deserves to meet your customers where they are -- web, app, and branches. Shatter the status quo by dismantling the age-old omnichannel myth, leveraging cutting edge GenAI and Zingly's innovative "rooms" technology to scale, modernize service operations, and make every customer interaction valuable. Zingly Relationship-AI™ makes customer engagement and online banking delightful and personal. It intelligently combines Data + GenAI + Agents to provide infinite scale for businesses and hyper personalization for customers to help drive revenue acceleration & lasting customer relationships. Zingly is faster, cheaper, more secure, and better organized than today's conversational-ai chatbots, webforms, and 1-800-calling. Zingly's persistent space eliminates friction and speeds-up high engagement workflows like 401k rollovers, loan processing, new member acquisition and onboarding, and many more. Innovate without disruption with a modern no-code-low-code (NC/LC) platform that seamlessly integrates to your tech-stack (CRM, traditional CCaaS, core banking).
Built for the modern financial services institution or enterprise, features include:
- Customer- and agent-facing GenAI for infinite scale and hyper personalization
- Persistent space for prospects, customers, and employees
- Drop-in, drop-out engagement
- All channels, at the choice of the customer (voice, video, screen share, media & file share)
- All touchpoints
- Secure (compliance, recordings, SOC2 Type 2)
- Turnkey integration with CRM, calendaring, UC, Core Banking, and your existing front- and back-office investments
- Accelerating time to win by 200%+
- Boosting conversion and win rates by 100%+
- Driving more results with the same resources -- 10x engagement rates, 5x the engagement per agent compared to traditional voice and omni-channel
Deliver the experience your customers & employees deserve -- with the results your business demands. So, why ring when you can Zing?
Highlights
- Accelerate time to win by 200%+
- Boost conversion and win rates by 100%+
- Do more than just deflect. Drive better results without more resources -- 10x engagement rates, 5x the engagement per agent compared to traditional voice and omni-channel
Details
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Starting Platform Price | Starting price for Zingly Relationship AI Platform | $50,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AdditionalUsage | Additional Usage | $1.00 |
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Software as a Service (SaaS)
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Support
Vendor support
Customer success is more than just receiving and resolving your product and service issues. We are here for you, your team, and your customers to succeed.
Regardless of who you are as a customer, our team wants to know what you, your teams, and your customers are experiencing with Zingly. To that end, Zingly offers standard customer support Monday through Friday, 6 am to 6 pm Pacific, along with stringent uptime and availability. 24/7 support can be purchased for additional fee, as can a dedicated Technical Account Manager.
If you are an existing customer, log in with your email address and submit a ticket directly: https://zingly.atlassian.net/servicedesk/customer/portalsAlternately , submit a ticket via email to support@zingly.atlassian.net , or go to https://www.zingly.ai and open a Support Room
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Zendesk
Top
10
In Contact Center, CRM, IT Business Management
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Generative AI Integration
Customer and agent-facing generative AI capabilities for infinite scale and hyper personalization
Multi-Channel Communication
Support for all communication channels including voice, video, screen share, and media file sharing at customer choice
Persistent Collaboration Space
Persistent space technology that enables drop-in and drop-out engagement for prospects, customers, and employees
No-Code/Low-Code Platform
Modern no-code and low-code platform with seamless integration to existing tech-stack including CRM, calendaring, unified communications, and core banking systems
Security and Compliance
SOC2 Type 2 compliance with secure recording capabilities and compliance features for regulated environments
Omnichannel Communication
Support across multiple channels including web, social, mobile, voice, messaging, live chat, and email with seamless conversational experiences
Knowledge Management
Comprehensive knowledge graph and knowledge management system integrated with unified agent workspace for complete customer context
Pre-built and Custom Integrations
Over 1,200+ pre-built integrations available on the Zendesk App Marketplace with tools to create and configure custom experiences
Real-time Reporting and Analytics
Real-time reporting and analytics capabilities with measurement and insights for continuous monitoring and improvement of service metrics
Multilingual and Multi-Channel Support
Pre-trained AI agents capable of supporting 100+ languages across 30+ voice and digital channels with over 100 prebuilt integrations
Multi-Model LLM Orchestration
Support for multiple large language model vendors including Amazon Bedrock, OpenAI, Azure OpenAI, Anthropic, Cohere, Google, and Aleph Alpha
AI-Powered Knowledge Management
Semantic search and Generative AI-based knowledge management system for delivering contextual and accurate answers to customer inquiries
Conversational and Generative AI Integration
Integration of Conversational AI and Generative AI technologies to create Agentic AI capabilities for autonomous agent operations
Industry-Specific Pre-trained Skills
Pre-configured AI agents with industry-specific skills and common service processes ready for deployment
Standard contract
No
No
No
Customer reviews
Uche Kennedy
AI-powered customer service has transformed omnichannel support and improved agent collaboration
Reviewed on Jun 06, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for Zingly.ai is that customer support teams, customer success teams, contact centers, sales teams, and financial institutions, including healthcare organizations can use it. Organizations that receive large volumes of customer inquiries requiring 24/7 customer support can use Zingly.ai to reduce service costs, implement a combination of AI automations and human assists, and manage complex customer journeys.
What is most valuable?
Zingly.ai offers several best features including Omnichannel communities, which allow businesses to manage interactions across voice, chat, video, email, and digital messaging channels from a single platform. Another valuable feature is Human-in-the-Loop, which allows Zingly.ai to escalate conversations to human agents when necessary, unlike fully automated chatbots.
The feature that makes the biggest difference for users is the persistent customer rooms, where conversations remain available in a dedicated digital space, reducing the need for customers to repeat information. The Human + AI Collaboration feature enables AI to handle repetitive interactions while human agents step in when more complex assistance is required.
Zingly.ai also offers the Agentic AI Body feature, which includes AI-powered virtual assistants that answer customer questions 24/7 and quality leads that guide customers through processes.
Zingly.ai has positively impacted my organization by automating repetitive customer interactions, reducing support workload, improving agent productivity, and enhancing customer satisfaction. Organizations can serve more customers with fewer resources while maintaining service quality.
What needs improvement?
Zingly.ai should improve by adding more third-party integrations and enhancing reporting customization. Increasing market awareness is also essential because more training resources, case studies, and community support would strengthen customer confidence. There is a need for increased market awareness and broader small business accessibility, with simplified packages for smaller organizations to help expand adoption.
Enhanced reporting customization is also a key improvement needed for Zingly.ai. The four main areas of improvement are more third-party integration, increased market awareness, enhanced reporting customization, and broader small business accessibility.
For how long have I used the solution?
Zingly.ai is deployed in my organization as a public cloud.
What do I think about the stability of the solution?
Zingly.ai is stable.
How are customer service and support?
Zingly.ai has excellent AI-powered customer support.
Which solution did I use previously and why did I switch?
I did not personally migrate from another solution, but organizations that adopt Zingly.ai often transition from platforms such as Zendesk .
What was our ROI?
My thoughts on ROI are that Zingly.ai has provided a positive impact on its automation of repetitive customer interactions. It has saved considerable time and energy by reducing support workload, improving agent productivity, and enhancing customer satisfaction.
What's my experience with pricing, setup cost, and licensing?
My experience with Zingly.ai's pricing, setup cost, and licensing is that it follows an enterprise-focused pricing model rather than a self-service subscription model. Pricing is generally customized based on factors such as the number of users, customer interaction volume, and AI capabilities required. The setup cost likely varies depending on the complexity of deployment, especially for organizations with existing CRM systems and customer support platforms that can increase initial implementation costs.
Which other solutions did I evaluate?
I evaluated Zendesk , 5Nine, Salesforce , and Intercom before choosing Zingly.ai.
What other advice do I have?
I chose Zingly.ai because it has excellent AI-powered customer engagement and strong omnichannel support. It reduces customer friction and improves agent productivity, which influenced my rating.
Zingly.ai's governance and security are extremely useful and tight, but there is a need for improvement.
One of Zingly.ai's biggest strengths is its focus on grounding AI responses in company-specific data rather than relying solely on a general-purpose language model. The platform appears designed for consistency rather than fully autonomous decision-making.
I purchased Zingly.ai through the AWS Marketplace . I gave Zingly.ai a rating of eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Srivathsanr R.
Customer journeys have been transformed and sales teams manage client relationships more effectively
Reviewed on Jan 21, 2026
Review from a verified AWS customer
What is our primary use case?
Our main use case for Zingly.ai is that it serves as a relationship manager for us with our clients and customers, and it helps us improve our customer centricity and visibility over the systems.
What is most valuable?
Zingly.ai helps us manage those relationships with our clients by ensuring that conversations are faster, with a 70% to 80% increase in the conversations. It gives us processing room and eliminates the context of loss. It is based on generational AI plus human, resulting in really great CSAT scores for us. Additionally, it is a transformation solution for our organization that provides revenue acceleration via AI onboarding, and it is a really good service for our organization.
We use Zingly.ai for AI orchestrated, multi-channel journeys, which convert leads better than manual outreach. This saves us a lot of time and money since we don't need to reach multiple people simultaneously and spend excessively on marketing. It streamlines customer acquisition, reducing customer acquisition costs by 70 to 80%. The onboarding and activation features provide personalized guidance that reduces the time to value for the accounting team. Furthermore, it identifies churn risks and delivery timelines securely within the financial services context. I particularly love the GenAI conversation engine, which facilitates context-aware chat across channels, enabling seamless human escalations and reducing manual efforts by 37%. Another favorite feature is the behavioral intelligence that provides real-time insights, helping us predict the best actions for customer personalization, based on machine learning. Lastly, I appreciate the multi-channel orchestration that works over web, mobile, email, SMS, and voice, offering a unified experience.
I also love the analytics and co-pilot part of Zingly.ai, which provides us with excellent ROI dashboards and AI agent assist tools. Zingly.ai has positively impacted our organization by significantly increasing the sales conversation capacity, raising it by 300%. This is a major achievement. Additionally, it has helped us decrease the account onboarding time by 72%, saving almost two million dollars from onboarding. Customer engagement volume has also increased, showing a 270% improvement compared to phone calls. The number of people involved in this project has also reduced due to the implementation of AI, resulting in savings on cost, time, and opportunity costs, as well as on customer acquisition costs. These are some really good metrics I have for Zingly.ai.
What needs improvement?
I feel that everything is all right as per our organization's requirements regarding Zingly.ai. However, something that could be improved is the learning curve; it could be more user-centric because it can be difficult for someone who is not from a technical background.
About eight months back, we introduced Zingly.ai to our sales team. As they are not from the technical team, they found it very difficult to understand due to their non-technical background. When we arranged knowledge transfer sessions for them, they struggled. However, we ensured that our technical personnel provided simple demos and guided them through how to use the platform. Apart from that, I don't feel that there is any problem; everything is all right.
For how long have I used the solution?
It has been almost two years since I have been using Zingly.ai.
What do I think about the stability of the solution?
Zingly.ai is a stable solution that does not show any glitches or lags while performing. Even in a scaled environment, I have not seen any stability issues.
What do I think about the scalability of the solution?
Zingly.ai is a stable solution that does not show any glitches or lags while performing. Even in a scaled environment, I have not seen any scalability issues.
How are customer service and support?
Customer support for Zingly.ai is really great. We spoke with their technical support team, and they resolved our query within 45 minutes, which was impressive. I give the customer support team a 10 out of 10.
Which solution did I use previously and why did I switch?
We did not use any other solution before Zingly.ai.
How was the initial setup?
It was not at all problematic to deploy Zingly.ai in our environment. It was straightforward and a good solution for our organization, and I feel that the initial deployment was really good and easy.
What about the implementation team?
The configuration process was also really good. Our technical team helped us configure Zingly.ai with the sources, and it worked well on our end.
Integration with other AWS services has been seamless. We have not faced any kind of challenges, bugs, or defects while using it, and it has been a really good solution for our team so far.
What was our ROI?
The $2 million save is the total amount we have saved in the last two years.
The 300% increase in sales conversation capacity is tracked through our sales funnels and the CRM simultaneously. We also have intuitive dashboards for sales tracking, which helps us see how things work. This is how I have measured that.
What's my experience with pricing, setup cost, and licensing?
The metering and billing experience has been really good for us since we got Zingly.ai from the AWS Marketplace . The prices and licensing were really transparent and on point; there were no hidden charges or surprises later on. The metering and billing experience has been a definite plus for us regarding Zingly.ai.
The setup cost and licensing of Zingly.ai were really good for us. It is not that much compared to other solutions, and we felt they provided a good solution at a very lower cost. As compared to other solutions, Zingly.ai offers the same value at half the price, which deserves a good five stars.
Which other solutions did I evaluate?
We evaluated Intercom , HubSpot, Go Customer, and other platforms before choosing Zingly.ai.
What other advice do I have?
Anyone who is looking for a really good and matured AI solution for their lifecycle marketing and also for sales-focused AI qualification, which is a good CRM native, should definitely consider Zingly.ai. The pricing is also really good compared to other solutions.
The reason I have given Zingly.ai a five out of five is due to the exceptionally good return on investment it has provided us. I feel that Zingly.ai has done the job perfectly for us, and we have not faced any major challenges or problems with them so far. The customer support and team are really good; they are always there for us when there is a problem. The upper management of Zingly.ai is very cooperative, and our conversations with them are really smooth. I have given this product a rating of 5 out of 5.