Sold by: Zingly.ai
GenAI + Data + Humans. Today's customers demand seamless, 24/7 service without the fear of lengthy traditional 1-800 and wait times, or frustration of dealing with yet another rigid chatbot. Built by industry insiders with a Fortune 100 financial services provider, Zingly is the new way to meet, onboard and build lasting relationships with your customers. Meet your customers where they are. Shatter the status quo by dismantling the age-old omnichannel myth, leveraging cutting edge GenAI and Zingly's innovative "rooms" technology to scale, modernize service operations, and make every interaction valuable. It's faster, cheaper, more secure, and friendlier than today's conversational-ai chatbots and 1800-calls. Eliminate friction and speed-up high engagement workflows like 401k rollovers, loan processing, customer acquisition & onboarding, and more. Innovate without disruption with a modern no-code-low-code platform that seamlessly integrates to your tech-stack.
Overview
Think outside of the 1-800 / hold-music / chat / omni-channel box. The future of customer experience is collaborative. The world is changing, and your customers are changing with it. Customers want to talk to you - so make your customer the hero and give power to your sales and service teams. That's why Zingly is here - the new way to connect with your customers. Today's customers demand seamless, 24/7 service without the fear of lengthy traditional calling and wait times, or the frustration of dealing with yet another rigid workflow-driven chatbot, or by a cold webform. Built by industry insiders in collaboration with a Fortune 100 financial services provider as design partner, Zingly Relationship-AI™ is the new way to meet, onboard and build lasting relationships with your customers. Your business deserves to meet your customers where they are -- web, app, and branches. Shatter the status quo by dismantling the age-old omnichannel myth, leveraging cutting edge GenAI and Zingly's innovative "rooms" technology to scale, modernize service operations, and make every customer interaction valuable. Zingly Relationship-AI™ makes customer engagement and online banking delightful and personal. It intelligently combines Data + GenAI + Agents to provide infinite scale for businesses and hyper personalization for customers to help drive revenue acceleration & lasting customer relationships. Zingly is faster, cheaper, more secure, and better organized than today's conversational-ai chatbots, webforms, and 1-800-calling. Zingly's persistent space eliminates friction and speeds-up high engagement workflows like 401k rollovers, loan processing, new member acquisition and onboarding, and many more. Innovate without disruption with a modern no-code-low-code (NC/LC) platform that seamlessly integrates to your tech-stack (CRM, traditional CCaaS, core banking).
Built for the modern financial services institution or enterprise, features include:
- Customer- and agent-facing GenAI for infinite scale and hyper personalization
- Persistent space for prospects, customers, and employees
- Drop-in, drop-out engagement
- All channels, at the choice of the customer (voice, video, screen share, media & file share)
- All touchpoints
- Secure (compliance, recordings, SOC2 Type 2)
- Turnkey integration with CRM, calendaring, UC, Core Banking, and your existing front- and back-office investments
- Accelerating time to win by 200%+
- Boosting conversion and win rates by 100%+
- Driving more results with the same resources -- 10x engagement rates, 5x the engagement per agent compared to traditional voice and omni-channel
Deliver the experience your customers & employees deserve -- with the results your business demands. So, why ring when you can Zing?
Highlights
- Accelerate time to win by 200%+
- Boost conversion and win rates by 100%+
- Do more than just deflect. Drive better results without more resources -- 10x engagement rates, 5x the engagement per agent compared to traditional voice and omni-channel
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Starting Platform Price | Starting price for Zingly Relationship AI Platform | $50,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AdditionalUsage | Additional Usage | $1.00 |
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Vendor support
Customer success is more than just receiving and resolving your product and service issues. We are here for you, your team, and your customers to succeed.
Regardless of who you are as a customer, our team wants to know what you, your teams, and your customers are experiencing with Zingly. To that end, Zingly offers standard customer support Monday through Friday, 6 am to 6 pm Pacific, along with stringent uptime and availability. 24/7 support can be purchased for additional fee, as can a dedicated Technical Account Manager.
If you are an existing customer, log in with your email address and submit a ticket directly: https://zingly.atlassian.net/servicedesk/customer/portalsAlternately , submit a ticket via email to support@zingly.atlassian.net , or go to https://www.zingly.ai and open a Support Room
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Generative AI Integration
Customer and agent-facing generative AI capabilities for infinite scale and hyper personalization
Multi-Channel Communication
Support for all communication channels including voice, video, screen share, and media file sharing at customer choice
Persistent Collaboration Space
Persistent space technology that enables drop-in and drop-out engagement for prospects, customers, and employees
No-Code/Low-Code Platform
Modern no-code and low-code platform with seamless integration to existing tech-stack including CRM, calendaring, unified communications, and core banking systems
Security and Compliance
SOC2 Type 2 compliance with secure recording capabilities and compliance features for regulated environments
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Multilingual and Multi-Channel Support
Pre-trained AI agents capable of supporting 100+ languages across 30+ voice and digital channels with over 100 prebuilt integrations
Multi-Model LLM Orchestration
Support for multiple large language model vendors including Amazon Bedrock, OpenAI, Azure OpenAI, Anthropic, Cohere, Google, and Aleph Alpha
AI-Powered Knowledge Management
Semantic search and Generative AI-based knowledge management system for delivering contextual and accurate answers to customer inquiries
Conversational and Generative AI Integration
Integration of Conversational AI and Generative AI technologies to create Agentic AI capabilities for autonomous agent operations
Industry-Specific Pre-trained Skills
Pre-configured AI agents with industry-specific skills and common service processes ready for deployment
Standard contract
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