Overview
Think outside of the 1-800 / hold-music / chat / omni-channel box.
The future of customer experience is collaborative. The world is changing, and your customers are changing with it. Customers want to talk to you - so make your customer the hero and give power to your sales and service teams. That's why Zingly is here - the new way to connect with your customers.
Today's customers demand seamless, 24/7 service without the fear of lengthy traditional calling and wait times, or the frustration of dealing with yet another rigid workflow-driven chatbot, or by a cold webform. Built by industry insiders in collaboration with a Fortune 100 financial services provider as design partner, Zingly Relationship-AI™ is the new way to meet, onboard and build lasting relationships with your customers.
Your business deserves to meet your customers where they are -- web, app, and branches. Shatter the status quo by dismantling the age-old omnichannel myth, leveraging cutting edge GenAI and Zingly's innovative "rooms" technology to scale, modernize service operations, and make every customer interaction valuable.
Zingly Relationship-AI™ makes customer engagement and online banking delightful and personal. It intelligently combines Data + GenAI + Agents to provide infinite scale for businesses and hyper personalization for customers to help drive revenue acceleration & lasting customer relationships.
Zingly is faster, cheaper, more secure, and better organized than today's conversational-ai chatbots, webforms, and 1-800-calling. Zingly's persistent space eliminates friction and speeds-up high engagement workflows like 401k rollovers, loan processing, new member acquisition and onboarding, and many more. Innovate without disruption with a modern no-code-low-code (NC/LC) platform that seamlessly integrates to your tech-stack (CRM, traditional CCaaS, core banking).
Built for the modern financial services institution or enterprise, features include:
- Customer- and agent-facing GenAI for infinite scale and hyper personalization
- Persistent space for prospects, customers, and employees
- Drop-in, drop-out engagement
- All channels, at the choice of the customer (voice, video, screen share, media & file share)
- All touchpoints
- Secure (compliance, recordings, SOC2 Type 2)
- Turnkey integration with CRM, calendaring, UC, Core Banking, and your existing front- and back-office investments
- Accelerating time to win by 200%+
- Boosting conversion and win rates by 100%+
- Driving more results with the same resources -- 10x engagement rates, 5x the engagement per agent compared to traditional voice and omni-channel
Deliver the experience your customers & employees deserve -- with the results your business demands.
So, why ring when you can Zing?
Highlights
- Accelerate time to win by 200%+
- Boost conversion and win rates by 100%+
- Do more than just deflect. Drive better results without more resources -- 10x engagement rates, 5x the engagement per agent compared to traditional voice and omni-channel
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
---|---|---|
Standard Platform | Zingly Relationship AI Platform Access | $500,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Description | Cost/unit |
---|---|---|
AdditionalUsage | Additional Usage | $1.00 |
Vendor refund policy
Subject to contractual terms
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Customer success is more than just receiving and resolving your product and service issues. We are here for you, your team, and your customers to succeed.
Regardless of who you are as a customer, our team wants to know what you, your teams, and your customers are experiencing with Zingly.
To that end, Zingly offers standard customer support Monday through Friday, 6 am to 6 pm Pacific, along with stringent uptime and availability. 24/7 support can be purchased for additional fee, as can a dedicated Technical Account Manager.
If you are an existing customer, log in with your email address and submit a ticket directly: https://zingly.atlassian.net/servicedesk/customer/portalsAlternately , submit a ticket via email to support@zingly.atlassian.net , or go to https://www.zingly.ai and open a Support Room
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.