Keeps Us Secure with Proactive Suspicious Activity Alerts
What do you like best about the product?
They help keep us secure, and they alert us if they ever notice anything suspicious.
What do you dislike about the product?
At the moment, there’s nothing I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
Cybersecurity is important to us, and it helps to have someone monitoring our network 24/7.
Used to be too expensive, but now we love it
What do you like best about the product?
That it is connected to data sources relevant to our organizations overall security
What do you dislike about the product?
I have had trouble connecting with them for my account reviews
What problems is the product solving and how is that benefiting you?
Watching our network, and reporting suspicious activity
Arctic Wolf: Amazing Team, Constant Innovation, and Peace of Mind 24x7
What do you like best about the product?
Aside from the amazing service they provide, the people are what I like best. The people are key to the product and to the service they deliver to customers. Everyone is there to help, open to questions, and never missing in action the way some vendors tend to be.
Another big plus is that the product/service is constantly advancing instead of staying stagnant. Every day we see a new feature, an improvement, or some kind of advancement. The addition of AI to help assist our local SOC is very valuable and allows SOC members to learn from and digest the information being collected. The integrations available to ensure you have full coverage also give peace of mind.
We constantly hear from leadership all the way down to application owners how much it helps them sleep at night knowing the great Arctic Wolf team is monitoring everything 24x7. The user interface has improved so much over the last year, with the goal of providing one pane of glass for teams. These advancements, along with the ease of use of the portal, have proven very beneficial. Overall, the product meets our performance expectations, and it’s easy to show ROI to leadership who have invested in it.
What do you dislike about the product?
I have nothing negative to say about Arctic Wolf. Any time we ran into challenges, the entire AW team—from the CEOs down to the front-line staff—was engaged and willing to help. Many times, we had ad-hoc calls with AW leadership to make sure our issues were resolved and that lessons learned were captured.
The one downside is that it sometimes feels like more features are being added that require additional cost to take advantage of those services. When a customer invests in a company as an MSSP at a significant cost, it can be discouraging when new features are released that feel like they should have been included in the overall bundle customers purchased from the start. As more à la carte items sit outside the bundle, it starts to push us toward looking for a true full-package deal.
What problems is the product solving and how is that benefiting you?
The biggest problem they solve is letting teams sleep at night, knowing there’s coverage outside normal working hours. Another key benefit is that it becomes the central source of truth for logs and alerts, so team members can focus on what matters most, what delivers the best bang for the dollar, and how to support the local team along the way.
Arctic Wolf: A Force Multiplier for Small Security Teams
What do you like best about the product?
Arctic Wolf has been a force-multiplier for me and my small security team. I don't have the headcount or coverage that AW provides and we've consolidated several tools into them. It's been really good for us.
What do you dislike about the product?
No dislikes that i can think of. Overall, they have been very responsive and helpful
What problems is the product solving and how is that benefiting you?
24/7 visibility and security event investigations. Vulnerability scanning and overall security service provider.
Low Cost, Excellent Value
What do you like best about the product?
Low cost and an excellent value. Very responsive to any event
What do you dislike about the product?
Can't say a lot about dislikes, Arctic Wolf is a great product.
What problems is the product solving and how is that benefiting you?
They help us monitor our cybersecurity across the entire company
Effortless Log Management and Monitoring with Built-In Parsers
What do you like best about the product?
It includes an MSP and takes away the need for me to manually monitor, configure and deal with building things out on my own. A lot of the logs they already have parsers built for - which means i don't have to build them out on my own - and they have a team that is always monitoring which allows me more time to do the other things that i need to do.
What do you dislike about the product?
When i need custom things built - it is very difficult as I am not able ot build out custom items to support things that may be specific to my company needs and I do lose that complete control over my logs to create custom parsers if I connect logs from a system that they may not have something built out fully for yet.
What problems is the product solving and how is that benefiting you?
we have a very small team - so it solves the issue of only having one person for the SOC team to help monitor and alert to incidents
User-friendly interface aids IT teams but integration improvements needed
What is our primary use case?
We have campaigns with Dell, Cisco, Microsoft, and some of the bigger players, and we are capturing reviews for all kinds of products across multiple industries. The solution is being used in enterprise-level environments.
We are specifically using Arctic Wolf Managed Risk for our security needs.
What is most valuable?
The user-friendly interface and customizable reporting have helped our IT team interpret and act on the platform's insights. The machine learning capabilities of Arctic Wolf Managed Risk have been valuable in identifying potential threats and providing suggestions.
What needs improvement?
There are some challenges with integrations in Arctic Wolf Managed Risk. Some integrations could be improved to enhance functionality.
Which other solutions did I evaluate?
We are currently using both Arctic Wolf Managed Risk and Qualys solutions. We specifically use Qualys for certain functionalities alongside Arctic Wolf Managed Risk.
What other advice do I have?
We will proceed with publishing the review on the platform, making it available to other users. The link will be provided, and you can add to it, edit it, or adjust your notification preferences as needed. Our terms of use can be found at peerspot.com/tos.
Vulnerability management improves with timely support and intuitive reporting
What is our primary use case?
Ensuring our vulnerability management program is adequate, with great real-time reporting on various risks to our environment, is one of the main use cases for Arctic Wolf Managed Risk, along with the timeliness of mitigating those risks or escalations in our incident response program.
What is most valuable?
Their staff is timely, being an extension of the team in escalations that can get verified in real time and escalated quickly when needed, which are some of the better features of Arctic Wolf Managed Risk.
There are benefits regarding the integration capabilities due to the way the dashboard is set up, which is pretty easy and intuitive. Their team is helpful. Our team works directly with them, so there is a lot of good one-on-one communication, especially monthly updates that we can look back on and do check-ins. They are really good about their program, looking at each of these various areas to focus on.
The user-friendly interface and customizable reporting helped our IT team interpret and act on the platform's insights because they did not have any problems using it. It took a little time when first getting on the platform to understand how to use it, but that is similar to any tool. Once they were on it, they did not have any problem navigating through the screens and understanding the data.
What needs improvement?
The integration capabilities of Arctic Wolf Managed Risk with our existing security tools or workflows could be enhanced. They have their own methodology for vulnerability scanning and reporting, but while we can integrate ours as well, I would prefer to see that capability improved.
The dashboard and reporting part of Arctic Wolf Managed Risk needs improvement. From a technical aspect, it is very good, but there are some things where the security team needs to dig in a little bit on how they might manipulate the data coming out. It is a very good platform for investigating and managing risk.
For how long have I used the solution?
For how long have I used the solution?
What was my experience with deployment of the solution?
It was not complex to set up Arctic Wolf Managed Risk. We paid for them to help us, so we received the support we needed to do so.
How are customer service and support?
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have probably only been two times that we might have been disappointed with an escalation, but their support staff has been very good.
Which other solutions did I evaluate?
We did a comparison of the pricing, setup cost, and licensing of the product to two or three other competitors, and we found Arctic Wolf Managed Risk to be very competitive. They were not the lowest, but they were not the highest, so that is why we chose them.
What other advice do I have?
It is a bit hard to quantify how Arctic Wolf Managed Risk has positively impacted our organization overall. I cannot put that into any kind of quantifiable reason, but overall, it has done its job because we could mitigate that risk.
Nothing else comes to mind for improvements with the Arctic Wolf Managed Risk product.
On a scale of 1-10, I rate Arctic Wolf Managed Risk an 8.5.
Arctic Wolf continues to deliver day in and day out!
What do you like best about the product?
Arctic Wolf's ability to gain broad visibility in my environment helps me with awareness that I may not have had otherwise. Also, I love the Concierge Security Team working with me reviewing my environment to help find and close gaps.
What do you dislike about the product?
Truly, I have not experienced a downside. The only thing I could say here is that we have a version of Mimecast that is not integratabtle, but I am not sure the is Arctic Wolf's fault as much as Mimecasts!
What problems is the product solving and how is that benefiting you?
The biggest problem Arctic Wolf is solving for us is bringing all the data into one place and correlating it all together to give us the big picture of what might or is going on in our environment. Also, the CST is constantly delivering value in helping us better our overall security posture.
Arctic Wolf provides the peace of mind to hep me sleep at night.
What do you like best about the product?
Arctic Wolf provides my team and me with the tools, sensors, and early-warning system to manage all data flowing through our network and endpoints proactively. In doing so, any possible security alerts are triaged and/or escalated by their Concierge/SOC teams to ensure my business has round-the-clock protection 7 days a week.
The implementation and onboarding process were very slick, with experts guiding us through each stage and ensuring configuration was optimum for our environment.
What do you dislike about the product?
Not really a dislike, but it took a few days to get used to the amount of data being processed and which of the dashboard screens to review. However, AW's team was on hand to guide us through the process at our regular onboarding meet-ups.
What problems is the product solving and how is that benefiting you?
Having the full suite of tools and a SOC on hand to monitor our systems 24/7.
