Service Hub Professional
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Centralized Support with Easy Setup but Needs Improved Reporting
What do you like best about the product?
I really like how easy it is to understand and use HubSpot Service Hub. It's very smooth and quick to operate and set up, which makes getting things done much easier. I appreciate that it's user-friendly right from the start without needing a lot of customization. The availability of guides on platforms like YouTube and the HubSpot Academy makes it quick for us to get started with our clients. I also enjoy the centralized system where everything like tickets, conversations, and customer history is in one place; it keeps things organized and increases our productivity since everything is automated now.
What do you dislike about the product?
I'm not completely sure. Maybe we could have some better or additional reporting and some additional workflows.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes everything, ending our disorganized, manual processes. Tickets, conversations, and customer history are all organized, eliminating the manual work. It automates tasks, so we're more productive and things move faster.
All Your Follow-Ups in One Place with Handy Reminders
What do you like best about the product?
I like that it lets you manage a lot of information in one place for quick follow-ups. It’s much easier to have all the necessary details at hand at once, and to set reminders so I don’t forget to follow up.
What do you dislike about the product?
It can be very expensive to get access to most of the tools.
What problems is the product solving and how is that benefiting you?
Easy to implement and well organized, with follow-up that’s simple to manage. It gives me a quick overview of how the business is moving forward.
Intuitive Agent, But Knowledge Base UI Needs Work
What do you like best about the product?
I like the conversational agent. The part that allows obtaining information for RAG from URLs and the knowledge base is good.
What do you dislike about the product?
The UX isn't intuitive for configuring the knowledge base interface. The AI conversational agent is very 'black box/gray box', making it difficult to configure it with specific intentionality, as it only responds based on the given knowledge base.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage chats with a conversational agent and reduces the need for human responses to FAQs, as we don't have enough people to answer chats 24/7.
All-in-One HubSpot CRM Integration with a Clean UI and Strong Automation
What do you like best about the product?
Its biggest strength is how everything is in one place and tightly connected to HubSpot CRM. This way I can see sales, marketing, and support within the same customer history.
It is also easy to use compared to competitors thanks to its clean interface.
It does have some pretty strong automation when it comes to assigning tickets, follow-ups, and workflow triggers which saves a lot of manual time.
It is also easy to use compared to competitors thanks to its clean interface.
It does have some pretty strong automation when it comes to assigning tickets, follow-ups, and workflow triggers which saves a lot of manual time.
What do you dislike about the product?
It's extremely expensive, and most likely unaffordable for a lot of businesses.
And if your company operates in a way that requires multiple environments or instances, good luck, you'll be paying thousands more.
The reporting is also quite convoluted, and it's difficult to under which field needs to be selected where in order to create the report you're looking for.
AND you need to pay more if you want advanced reporting.
And if your company operates in a way that requires multiple environments or instances, good luck, you'll be paying thousands more.
The reporting is also quite convoluted, and it's difficult to under which field needs to be selected where in order to create the report you're looking for.
AND you need to pay more if you want advanced reporting.
What problems is the product solving and how is that benefiting you?
It allows me to have a clear view of my clients. I can see all my emails, calls, notes, and issues in one place without having to look through multiple tools. Therefore, I never have to walk into a call blind, which makes me looks better, and I avoid asking them questions they may have already been asked.
A lot less has been falling through the cracks, of course, this can still happen, but I miss fewer follow-ups and never forget about client issues.
A lot less has been falling through the cracks, of course, this can still happen, but I miss fewer follow-ups and never forget about client issues.
Smooth Setup, Needs Better Integrations
What do you like best about the product?
I like HubSpot Service Hub for its ease of use and intuitiveness. It manages tickets well and is great for team collaboration. The initial setup was very quick and easy, and the training was amazing.
What do you dislike about the product?
Third party software integrations is a dealbreaker for us. The reporting is also poorly designed.
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub for managing customer issues and satisfaction. It's easy to use, intuitive, and manages tickets well for our team.
Streamlined Ticket Management, Slight SLA Hiccups
What do you like best about the product?
I find HubSpot Service Hub very useful because it manages support tickets all in one place. I really like the board view of tickets, which helps manage the support engineers' workload and keeps track of their tasks. The dashboard feature that shows the quantities of tickets in each stage is excellent for monitoring. I also appreciate being able to see average response and closure times, as this helps us review and evaluate our engineers' performance effectively.
What do you dislike about the product?
Can sometimes be a bit difficult getting things to flag up. The SLA doesn't work great on the ticket board view.
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to manage customer queries with a one-stop ticketing system, review support performance through dashboards, and oversee engineer workloads and response times effectively.
Great deal review and notes, but the 3-approver limit and AI prompts disrupt work
What do you like best about the product?
An organized way to review Deals and collaborate with sales. The notes feature with associations is particularly helpful.
What do you dislike about the product?
The 3 approver limit is a huge pain and makes our team waste time. The incessant prompts to use their AI. Especially when drafting messages it's disruptive and annoying.
What problems is the product solving and how is that benefiting you?
It solves our approval workflow for deals which includes contract review and quoting. The integrations are working quite well.
Easy to Use and Great for Onboarding New Colleagues
What do you like best about the product?
Its easy to use and onboard new colleagues
What do you dislike about the product?
There are automations which are behind a paywall which I believe can be improved
What problems is the product solving and how is that benefiting you?
Ticket management and being able to track the whole journey of our clienta
Love It—No Complaints at All
What do you like best about the product?
Love it! I use it often for my role in Partnerships
What do you dislike about the product?
No complaints. It is a great resource for troubleshooting
What problems is the product solving and how is that benefiting you?
It helps me identify gaps in my channel and fix them when tracking revenue
Clean, Intuitive Platform with Excellent Marketing & Sales Hubs
What do you like best about the product?
I really like the clean and intuitive interface. However,
As for the product itself, the Marketing Hub and Sales Hub are excellent. I highly recommend them for SMBs, startups, and growing businesses that need a comprehensive platform to manage sales, marketing, and customer service in one place.
As for the product itself, the Marketing Hub and Sales Hub are excellent. I highly recommend them for SMBs, startups, and growing businesses that need a comprehensive platform to manage sales, marketing, and customer service in one place.
What do you dislike about the product?
It’s still missing a dark mode option, and I’m not a fan of the current color scheme. While I have some concerns about certain API limitations, overall it’s a strong platform offered at a very competitive price.
What problems is the product solving and how is that benefiting you?
primarily use it for marketing and sales but it also has a strong ticket system if needed.
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