Service Hub Professional

What do you like best about the product?

I like how HubSpot Service Hub keeps customer conversations, tickets, and customer information organized in one place. It makes it easier to track issues, follow up with customers, and provide consistent support without having to manage everything across multiple systems.

What do you dislike about the product?

the live chat features, I dislike it shows with all other tickets

What problems is the product solving and how is that benefiting you?

HubSpot Service Hub helps solve the challenge of keeping customer conversations, requests, and follow-ups organized in one place. It makes it easier to track customer issues, stay on top of follow-ups, and quickly access relevant information, which helps me provide more efficient and consistent support.

What do you like best about the product?

I love that the option to leave notes is clearly defined, and that I can leave comments within a note thread.

What do you dislike about the product?

It can be difficult to find older tickets unless I know the exact title, which often means cross-referencing emails. I wish there were a more advanced search option to help locate older tickets more easily.

What problems is the product solving and how is that benefiting you?

HubSpot lets me contact both my customers and my colleagues in one place. It’s also one of our key record-keeping tools, since we use the tagging functions for analysis and to keep our information organised.

What do you like best about the product?

The Feedback survey make it easy to track customer sentiment and implement quick custom surveys to target audiences

What do you dislike about the product?

Nothing. The Helpdesk is easy to manage, reports are easy to build based on CSR activity and SLA expectations

What problems is the product solving and how is that benefiting you?

Easy CSR management through the ticketing system. It has Opened up WhtsApp as a channel and this has been really effective for certain markets that do not use Email as a primary source of customer service.

What do you like best about the product?

I like how all of the information relating to contacts is easily able to be located within a ticket. Like similar tickets, other messages etc... Also the breeze AI feature is really helpful as well.

What do you dislike about the product?

Sometimes when there are multiple people replying to a current ticket the way the email thread displays can be kind of confusing. Having multiple tabs of Hubspot open slows down the computer quite a bit.

What problems is the product solving and how is that benefiting you?

The search feature helps to easily find related tickets, also the ticket merge feature is really helpful and allows me to easily merge duplicate tickets.

What do you like best about the product?

I like the customizations and the way edits flow.

What do you dislike about the product?

I would like to see more filter options at the top of the views. Instead of constantly having to add that filter. I also want to mention when searching for tickets the filters are a little difficult.

What problems is the product solving and how is that benefiting you?

It is helpful with organization and teamwork.

What do you like best about the product?

HubSpot Service Hub is polished, easy to navigate, and provides excellent customer service tools. I can see why it works well for many organizations, particularly businesses focused on a single brand or traditional sales and support workflows.

What do you dislike about the product?

As my business grew, I needed much more flexibility. I operate multiple brands under one business, and customizing HubSpot to fit my workflows and organize each brand separately became difficult without increasing my subscription costs. For a small business, that wasn't the best value.

What problems is the product solving and how is that benefiting you?

HubSpot Service Hub helped me organize customer communication and service requests in one place while I was evaluating platforms for my business. It provided structure, made it easier to track customer interactions, and introduced me to a more organized approach to managing client relationships. As my business evolved and expanded to multiple brands, however, my operational needs changed, and I ultimately required a platform with greater flexibility and customization.

What do you like best about the product?

It tracks everything from calls and contacts

What do you dislike about the product?

nothing that i dislike about it. It works well

What problems is the product solving and how is that benefiting you?

It helps with tracking tickets coming in and easy to manage

What do you like best about the product?

Best tool to track the service automation

What do you dislike about the product?

Nothing as such that which i disliked, its all good as of now

What problems is the product solving and how is that benefiting you?

Everything at one place and easy to integrate

What do you like best about the product?

What I like most is having all the tools I need in one environment. I can manage everything in Hubspot without needing to look for additional software. It covers CRM, marketing, ticket management, and more.

What do you dislike about the product?

What I don’t like as much is that some of the tools don’t feel very intuitive. They can be difficult to get used to, and it takes a bit of time to feel comfortable using them.

What problems is the product solving and how is that benefiting you?

I mainly need to manage a support team, and HubSpot allows us to have clear visibility across the whole team.

What do you like best about the product?

I like the formatting and platform layout

What do you dislike about the product?

Nothing so far, I like the way the tickets are organized and the ability to add comments as well as close them out once they are finished.

What problems is the product solving and how is that benefiting you?

It is solving the efficiency and organizational process of referrals for the clinic.