ReliaQuest GreyMatter Digital Risk Protection

What do you like best about the product?

Setup was straightforward, and the user interface is excellent. It also includes several features I really love. I especially appreciate how seamlessly it connects with my existing security tools to provide comprehensive protection. For threat detection, I’ve found it to be excellent, and its AI agents and broad visibility helped reduce incidents by 89%.

What do you dislike about the product?

It is compatible with different environments, which allows for a more customized implementation. Its ability to adapt to the specific needs of each sector, as well as to regulatory requirements, makes it a versatile option for use across a wide range of settings.

What problems is the product solving and how is that benefiting you?

It helps optimize security infrastructure through its platform by connecting disparate technologies. It facilitates real-time threat detection and enables an effective response. It also reduces manual workload by automating routine security processes, saving 60% of resources and improving response times. On top of that, it helps reduce alert fatigue.

What do you like best about the product?

I appreciate ReliaQuest GreyMatter for providing a single pane of glass across every appliance we monitor. The AI summary attached to each raised incident is what I lean on most, as it arrives in plain language with the relevant data already assembled, which helps my analysts avoid piecing context together while time is of the essence. The onboarding went more smoothly than I anticipated, mainly due to a knowledgeable team. Integration with Microsoft Defender, Sentinel, Palo Alto firewalls, and AbnormalAI went smoothly without any friction. I also value the custom rules deployed on our behalf that flag activity missed by other platforms.

What do you dislike about the product?

The Android application feels less polished than the rest of the product, particularly at sign-in. I appreciate that iOS carries the larger share of users, though those of us on Android would welcome some attention here. Biometric sign-in that holds the session for a reasonable window would help most, since re-authenticating from scratch every time an alert lands is the part that slows me down when I am responding away from my desk.

What problems is the product solving and how is that benefiting you?

I use ReliaQuest GreyMatter to prioritize incidents across client estates in one view, which saves me from reconciling multiple consoles and helps assign ownership quickly. The AI summaries provide valuable context, and custom rules enhance detection where other platforms might miss.

What do you like best about the product?

All in one solution with good UI. Lots of native integrations direct to source. Performance in general is quick and snappy. AI could do with improvement.

What do you dislike about the product?

AI could do with improvement - its pretty good at providing an overview but doesnt take it the next level like a human analyst.

What problems is the product solving and how is that benefiting you?

Its provides a good all in one solution where all the work can be done via Greymatter.

What do you like best about the product?

The ability to integrate and consolidate different security tools into a single pane of glass, without slowing down performance, is a big plus. It also provides actionable, AI-driven insights with written analysis that helps with better-informed decision-making. The user interface is easy to use and straightforward. The price is a bit steep, but we realized the value over time. Great on-demand support as well.

What do you dislike about the product?

It has a steep learning curve because it can do so many things, and it takes time to get comfortable with all the options. The price is also quite high.

What problems is the product solving and how is that benefiting you?

It feeds us rich analysis through its multi-SIEM integration and AI, helping us make better, more strategic decisions.

What do you like best about the product?

I like automation, as well as AI agents and ReliaQuest GreyMatter workflows because they help reduce the time for detection, investigation, containment, and resolution of incidents. I also appreciate that it allows me to outsource my SOC and reduce response times. Additionally, the integration with our SIEM and other security tools is something I value greatly. The initial setup was easier than with other providers thanks to the API.

What do you dislike about the product?

For now, we haven't found anything.

What problems is the product solving and how is that benefiting you?

With ReliaQuest GreyMatter, I outsource my SOC and reduce detection and response times. Automation and AI agents enhance the speed in detection, investigation, containment, and resolution of incidents.

What do you like best about the product?

ReliaQuest GreyMatter provides exceptional visibility across our company's entire security stack. The integration with SIEM and EDR tools was seamless, and the platform's ability to normalize and correlate data from multiple sources saves us countless hours. The dashboards are intuitive, and the threat detection capabilities are top-notch.

The benefits of having RQ GreyMatter:
- Centralized visibility across IT and OT environments
- Faster detection and response
- Great support and proactive threat intelligence

What do you dislike about the product?

There is a learning curve when setting up advanced automation workflows, but once through all that the documentation and support team make it manageable.

What problems is the product solving and how is that benefiting you?

Consolidates alerts from multiple security tools (SIEM, EDR, IDS) into a single platform. Integrates threat intelligence for faster context gathering. Acts as a “force multiplier” by integrating Splunk, CrowdStrike, and other tools into one operational view.

What do you like best about the product?

The amount of time it saves me on investigations - both within GreyMatter itself and all the various tools it integrates with and monitors

What do you dislike about the product?

Some of the configurations and new features are not always intuitive

What problems is the product solving and how is that benefiting you?

We're a highly efficient Cybersecurity team with a wide array of tools are our disposal. One challenge with that is managing our time to leverage all the various tools. GreyMatter and the associated integrations with those tools ensure that there's always eyes on the infrastructure we are trying to protect.

What we've especially enjoyed about GreyMatter is the support side. Whether it be our Customer Success Manager or our Engineer that we work with on a nearly daily basis, our needs are being addressed in a timely and caring manner as opposed to the work being outsourced to a call center where we are just another number.

What do you like best about the product?

I use ReliaQuest GreyMatter as a single pane of glass to manage security alerts from multiple appliances, which is incredibly valuable for streamlining our security operations. One of my favorite features is the AI summary and analysis included with every raised incident. It's presented in human-readable language, includes all relevant data points, and is easy to act upon, which significantly enhances our response times. Additionally, the initial setup was quite straightforward, thanks to the knowledgeable onboarding team who guided us through the entire process. The integration capabilities are impressive, as GreyMatter connects seamlessly with our existing tools like Microsoft Defender suite, Microsoft Sentinel, PaloAlto Firewall, and AbnormalAI, creating a unified security workflow. Furthermore, the product's custom deployed rules have been instrumental in alerting us to security incidents that other platforms have overlooked. I also appreciate the exceptional customer service, which has been consistently top-notch, adding considerable value to our overall experience with ReliaQuest GreyMatter.

What do you dislike about the product?

I find the ReliaQuest GreyMatter android app a bit clunky, especially during the sign-in process. While I understand that most people use iOS, it would be beneficial to see improvements made for Android users.

What problems is the product solving and how is that benefiting you?

I use ReliaQuest GreyMatter to centralize security alerts, solving the issue of managing events across multiple tools. It provides AI-driven summaries and custom rules, enhancing incident response and detection, making security management more efficient.

What do you like best about the product?

The dashboards and correlation rules make it easier to track detections across multiple environments. Support team is responsive and helpful when tuning rules or investigating alerts.

What do you dislike about the product?

Sometimes alert delays or duplicate escalations happen, and report loading can be a bit slow. Minor UI improvements would make it smoother.

What problems is the product solving and how is that benefiting you?

GreyMatter helps centralize detections and alerts from multiple security tools, improving visibility and response efficiency. It reduces time spent on manual correlation and helps identify potential threats faster.

What do you like best about the product?

they are not perfect from start but they are responsive to our feedback so we can improve here and there continuously.

What do you dislike about the product?

some automated rules sometimes performed undesirable actions, for this, we need to spend time working with them to fine-tune the rules.

What problems is the product solving and how is that benefiting you?

24/7 monitoring with low false positive rate.

great security intel and DRP