ReliaQuest GreyMatter Digital Risk Protection

What do you like best about the product?

Incredible value for money in every way. I don’t have to worry or stress about attacks on our clients anymore. It provides active email alerts and it’s hassle-free to use. I also like ReliaQuest’s track record—it feels like a solid company with a deep focus on cybersecurity. Overall, everything is automated, accurate, and straightforward, and honestly it saves my team hours every month.

What do you dislike about the product?

They’ve been consistently updating their services, and I’ve really liked the dark web monitoring and the 24/7 vulnerability scanning. I haven’t run into any issues or problems so far, and I honestly don’t have anything negative to say—I love everything about it.

What problems is the product solving and how is that benefiting you?

Its ability to detect and stop the spread of a virus is simply amazing. It gives us real peace of mind and helps me protect my clients more effectively by improving our response time to any threat. It has also helped us pinpoint the source and entry point of a virus, which makes it easier to address the issue quickly and prevent it from happening again.

What do you like best about the product?

It offers a robust managed detection and response approach that makes identifying threats much easier. I appreciate the strong remediation procedures and clear guidance it provides, which help users stay more resilient and work more efficiently. I also like its impressive threat intelligence capabilities, which support identifying and learning from recurring threat patterns.

What do you dislike about the product?

They provide excellent customer service along with expert performance analysis. They also have a strong reputation for sharing helpful alerts, and I haven’t seen any false positives—so the alerts they send are accurate and reliable.

What problems is the product solving and how is that benefiting you?

It makes it easier to identify security challenges through active monitoring and relevant security alerts. It also helps reduce the likelihood of false positives, which contributes to the overall success of the security process.

Recommendations to others considering the product:

They provide excellent customer service along with expert performance analysis. They also have a strong reputation for sharing helpful alerts, and I haven’t seen any false positives—so the alerts they send are accurate and reliable.

What do you like best about the product?

I really like the visual map—it’s great for understanding how things are distributed. It also gave us confidence that, in a real incident, we’d have staff actively monitoring and taking action, rather than just a dashboard full of alerts that we’d have to prioritize ourselves. On top of that, the interface feels cleaner and easier to use than Microsoft’s security portal.

What do you dislike about the product?

Setting it up was easy, and the integration with our team has been excellent—they’re always available when we need them. It gives us real peace of mind knowing our systems are in good hands, even when we’re offline.

What problems is the product solving and how is that benefiting you?

In my experience, the most useful feature is the automated security measures that block user access when an incident occurs. It’s reassuring to know that someone is looking out for everyone’s identity. This has been proven repeatedly for both our clients and our own team.

What do you like best about the product?

I really value their collaboration with our organization; they genuinely help organizations strengthen their security. The dashboard is intuitive and provides all the information we need, and I appreciate how easy it is to navigate and use. I also really like the wide range of integration options that ReliaQuest GreyMatter offers, which makes it easier to fit into our existing workflows.

What do you dislike about the product?

Sometimes there are so many alerts that it becomes overwhelming and creates a lot of noise. This alert overload can be an issue, and at times it’s also confusing to figure out where certain items are located.

What problems is the product solving and how is that benefiting you?

It gives us a comprehensive view of what’s happening, which makes our work much easier. It also supports proactive threat detection by helping us spot risks and vulnerabilities early. Overall, it provides excellent coverage at all times.

What do you like best about the product?

Setup was straightforward, and the user interface is excellent. It also includes several features I really love. I especially appreciate how seamlessly it connects with my existing security tools to provide comprehensive protection. For threat detection, I’ve found it to be excellent, and its AI agents and broad visibility helped reduce incidents by 89%.

What do you dislike about the product?

It is compatible with different environments, which allows for a more customized implementation. Its ability to adapt to the specific needs of each sector, as well as to regulatory requirements, makes it a versatile option for use across a wide range of settings.

What problems is the product solving and how is that benefiting you?

It helps optimize security infrastructure through its platform by connecting disparate technologies. It facilitates real-time threat detection and enables an effective response. It also reduces manual workload by automating routine security processes, saving 60% of resources and improving response times. On top of that, it helps reduce alert fatigue.

What do you like best about the product?

I appreciate ReliaQuest GreyMatter for providing a single pane of glass across every appliance we monitor. The AI summary attached to each raised incident is what I lean on most, as it arrives in plain language with the relevant data already assembled, which helps my analysts avoid piecing context together while time is of the essence. The onboarding went more smoothly than I anticipated, mainly due to a knowledgeable team. Integration with Microsoft Defender, Sentinel, Palo Alto firewalls, and AbnormalAI went smoothly without any friction. I also value the custom rules deployed on our behalf that flag activity missed by other platforms.

What do you dislike about the product?

The Android application feels less polished than the rest of the product, particularly at sign-in. I appreciate that iOS carries the larger share of users, though those of us on Android would welcome some attention here. Biometric sign-in that holds the session for a reasonable window would help most, since re-authenticating from scratch every time an alert lands is the part that slows me down when I am responding away from my desk.

What problems is the product solving and how is that benefiting you?

I use ReliaQuest GreyMatter to prioritize incidents across client estates in one view, which saves me from reconciling multiple consoles and helps assign ownership quickly. The AI summaries provide valuable context, and custom rules enhance detection where other platforms might miss.

What do you like best about the product?

All in one solution with good UI. Lots of native integrations direct to source. Performance in general is quick and snappy. AI could do with improvement.

What do you dislike about the product?

AI could do with improvement - its pretty good at providing an overview but doesnt take it the next level like a human analyst.

What problems is the product solving and how is that benefiting you?

Its provides a good all in one solution where all the work can be done via Greymatter.

What do you like best about the product?

The ability to integrate and consolidate different security tools into a single pane of glass, without slowing down performance, is a big plus. It also provides actionable, AI-driven insights with written analysis that helps with better-informed decision-making. The user interface is easy to use and straightforward. The price is a bit steep, but we realized the value over time. Great on-demand support as well.

What do you dislike about the product?

It has a steep learning curve because it can do so many things, and it takes time to get comfortable with all the options. The price is also quite high.

What problems is the product solving and how is that benefiting you?

It feeds us rich analysis through its multi-SIEM integration and AI, helping us make better, more strategic decisions.

What do you like best about the product?

I like automation, as well as AI agents and ReliaQuest GreyMatter workflows because they help reduce the time for detection, investigation, containment, and resolution of incidents. I also appreciate that it allows me to outsource my SOC and reduce response times. Additionally, the integration with our SIEM and other security tools is something I value greatly. The initial setup was easier than with other providers thanks to the API.

What do you dislike about the product?

For now, we haven't found anything.

What problems is the product solving and how is that benefiting you?

With ReliaQuest GreyMatter, I outsource my SOC and reduce detection and response times. Automation and AI agents enhance the speed in detection, investigation, containment, and resolution of incidents.

What do you like best about the product?

ReliaQuest GreyMatter provides exceptional visibility across our company's entire security stack. The integration with SIEM and EDR tools was seamless, and the platform's ability to normalize and correlate data from multiple sources saves us countless hours. The dashboards are intuitive, and the threat detection capabilities are top-notch.

The benefits of having RQ GreyMatter:
- Centralized visibility across IT and OT environments
- Faster detection and response
- Great support and proactive threat intelligence

What do you dislike about the product?

There is a learning curve when setting up advanced automation workflows, but once through all that the documentation and support team make it manageable.

What problems is the product solving and how is that benefiting you?

Consolidates alerts from multiple security tools (SIEM, EDR, IDS) into a single platform. Integrates threat intelligence for faster context gathering. Acts as a “force multiplier” by integrating Splunk, CrowdStrike, and other tools into one operational view.