Time Tracker by eBillity

What do you like best about the product?

I really like the Work Week View, especially being able to see my client and service item in that view. It’s also helpful that I can enter comments there as well.

What do you dislike about the product?

For years, I’ve had a recurring sync error every month. To get around it, I either have to sync in small batches, which is time-consuming, or reach out to time-tracker support for help. I even tried switching to QuickBooks Time out of frustration, but I didn’t like the interface and ended up coming back to TimeTracker. That said, coming back doesn’t mean I’m satisfied. On top of the ongoing sync issue, over the last few months support has felt less responsive, and it’s been taking longer to get a reply.

What problems is the product solving and how is that benefiting you?

I use it to track client tasks for billing.

What do you like best about the product?

I can conveniently log our time on an easy-to-use platform instead of tracking it manually or on paper. The interface is very straightforward, and I like being able to view a summary and reports of all the time. Setup was fairly straightforward, though there was a little learning curve.

What do you dislike about the product?

I found the setup fairly straightforward, though there was a little learning curve. The interface is a little dated and could be modernized a bit.

What problems is the product solving and how is that benefiting you?

I use Time Tracker by eBillity to conveniently log work hours for my staff and clients in an easy-to-use platform instead of tracking them manually or on paper.

What do you like best about the product?

Time Tracker AI helps me create time entries by typing in basic information to capture them quickly, and then I can review and refine the entries later. It can also answer questions, such as calculating time in my account.

What do you dislike about the product?

Although support can add custom fields for our firm’s internal name for a matter, when I enter time the search only looks at the default matter name field, which is reserved for the client’s name for that matter.

What problems is the product solving and how is that benefiting you?

To handle clients who require different invoice formats, such as LSS or LEDES, it’s helpful to have those setups available and ready to use.

What do you like best about the product?

I find Time Tracker by eBillity easy to use. It gives me the data I need to track client invoices and maintain reports and data for review. I can review invoices for each matter and provide clients with detailed information about a specific matter when they request it. I can also track overall receivables and the hours each attorney bills every month. I use the matter billing information to assess costs and benefits for client strategy, and I use monthly attorney-hour reports for bonuses, merit increases, and to let attorneys know how they are managing their time. I switched to it for its reporting capabilities and more detailed data management. If I remember correctly, the initial setup wasn’t difficult.

What do you dislike about the product?

Every month, we review each matter and billing entry before invoices go out, and editing time entries in a draft invoice can be slow and tedious. It used to take several minutes for a single time entry edit and it was almost unworkable. The process has improved recently, but it could still be better.

What problems is the product solving and how is that benefiting you?

I use Time Tracker by eBillity for attorney time and billing. It helps us manage client invoices and receivables, provide detailed billing by matter, and track each attorney’s monthly hours. We use the reports to provide clients with cost-benefit assessments and review hours for bonuses and merit increases.

What do you like best about the product?

Multiple users, the percentage of time. It helps with grant tracking for the org

What do you dislike about the product?

I didn't like how it was hard to reinstate when I didn't use for a while

What problems is the product solving and how is that benefiting you?

Again it helps track different projects per department which was needed

What do you like best about the product?

It it intuitive and easy to use time tracking software that is not overbloated. It does what I need it to do simply, easily and intuitively giving me the ability to record my time as I go.

What do you dislike about the product?

Nothing. It works well and does what it says it will do. It is easy to use and syncs with Xero seamlessly

What problems is the product solving and how is that benefiting you?

helping me record my time on the go as i do the work

What do you like best about the product?

It’s a great place to keep track of all employees’ time worked.

What do you dislike about the product?

I haven’t found any real downsides so far, but I would like a way to ensure staff can’t submit an incomplete entry for approval.

What problems is the product solving and how is that benefiting you?

It enables us to allocate time worked across different grants for our non-profit agency.

What do you like best about the product?

I like how simple Time Tracker by eBillity is to use. It automates billing and turns Outlook calendar entries into billable items, taking the hassle out and making something that used to take forever a very simple task. I also appreciate its direct QuickBooks integration for invoicing and billing, and its integration with the legacy version of Outlook. Setup was super simple.

What do you dislike about the product?

I find the integration with the new Outlook abysmal, and it could stand to be improved. I can't tell whether a calendar item is a Time Tracker by eBillity billable item because it doesn't change color like it does in the old Outlook.

What problems is the product solving and how is that benefiting you?

We use Time Tracker by eBillity for our service technicians and billable time across the organization. It makes it easy to turn Outlook calendar entries into billable items, automates billing, and integrates with QuickBooks for invoicing, taking the hassle out of a task that used to take forever.

What do you like best about the product?

It simplifies billing and ensures that no time is missed.

What do you dislike about the product?

The only downside is that it does not interface with Thomson Reuters Form Builder software

What problems is the product solving and how is that benefiting you?

It helps me ensure that I am billing clients accurately

What do you like best about the product?

eBillity is one of the few time trackers that allows us to use it in the way that we need within our company. We use it to track time worked across our company and to be able to break that data down into where time was spent and how much time is being spent in those categories of work. I really enjoy the Daily Timesheets option where you are able to start a timer and view all of your "in progress" timers so that you can start and stop and move between timers more easily.

What do you dislike about the product?

It's not the cleanest user experience. Especially on the backend admin side. And there are glitches that occur periodically. eBillity has made improvements slowly over the years though which is appreciated.

What problems is the product solving and how is that benefiting you?

It allows us to track time worked across our company and break that time tracked to different categories. We can then run reports and download a csv file to then be able to analyze the data on our end.